New BT telephone line installation - Just £75 including VAT*
If you require a new BT telephone line, we can install this for just £75 including VAT. The telephone lines we provide are still supplied and supported by Openreach.
Openreach are part of the BT Group, but are heavily regulated to ensure that no one provider has an advantage over the other. As such, we buy our lines and support from Openreach on the same basis as everyone else. Using Openreach also means that we have 100% UK coverage.
*Not including new builds.
Focused installation appointment times *
10:00 - 12:00
12:00 - 16:00
Times shown in 24 hour format
Flexible Appointment Times are an additional charge to the £75 installation cost. Focused appointments are ideal for making sure you are not waiting in for the BT engineer any longer than you need to.
Times exclude Public and Bank Holidays, and only on Monday's to Friday's.
Focused appointments cost £47.50 inc VAT in addition to any setup/installation costs.
If you require a focused appointment, please let one of our representatives know prior to placing your order.
* Subject to availability and area.
Pick a Gold telephone number for your new line - Just £20 including VAT
For a small fee we offer a choice of telephone Gold and Silver telephone numbers which are available on the local BT exchange, hence you can now have a number to make it easier for people to remember.
Gold numbers must be purchased at the time of placing your order for a new line. Lines can be renumbered at a later date, but will take longer to complete.
NO long term telephone contracts - Just 30 days rolling
No-long term contract and no termination fees.
All new lines are just on a 30-day rolling contract term. All billing is done via Direct Debt and there are NO line disconnection charges when you cancel or move your line. Guaranteed.
How your first bill is calculated
The invoice will show a charge for the whole month in which the invoice is issued and for the whole of the following calendar month. (2 whole months.) This advance payment means you'll have covered your 30 day notice period for cancellation, allowing us to terminate your line for you the same day you notify us should it become necessary.
If you've signed up to our service part way through a month, your first bill will also include a charge from the date the new service went live to the end of the part month.
Please remember to tell the bill payer that the name of our Direct Debit will show on their bank statement as “Go Cardless”.
How the install process works
When placing an order for a new line installation, we tell Openreach the earliest date that you as a customer are happy for the installation to take place. Openreach will then provide us with a committed installation date, which they will allocate based on their availability/resources.
We may request Openreach to allocate an install on a specific day or appointment slot (AM/PM), but it is not guaranteed that Openreach will make the booking as requested. We may get an appointment rescheduled at your request, which would incur an additional charge of £15. Appointments can only be changed if at least 24 hours notice has been given.
If you require a focused appointment, please let us know prior to making payment for the installation fee, as we cannot change an existing installation request to a focused appointment.
Terms and Conditions
All service are provided on a 30-day rolling contract, with no disconnection or termination cost. Please click the link blow for our full terms and conditions. Copper-Based Telephone lines Full Terms and Conditions
Fair Usage Policy (FUP) and Acceptable Use Policy (AUP)
As do all providers, to protect our customers and our network we have a FUP and AUP policies in place. These obligations require your use of our Services to be for private, personal, and legitimate consumer purposes.
For information on our FUP and AUP policy, please click the link below.
Monthly charges for services
You will be charged rental from the day Simple Telecommunications Ltd supplies the service. All chargeable services are paid in advance. The first invoice will show a charge for the whole month in which the invoice is issued and for the whole of the following calendar month. (2 whole months). This advance payment means you'll have covered your 30-day notice period for cancellation, allowing us to terminate your service/s for you the same day you notify us should it become necessary. It will also include the part month during which the service went live with us. Services are provided subject to status and or credit check.
We only accept Direct Debit for monthly service payments. Our Direct Debits are collected by GoCardless which are regulated by the Financial Conduct Authority as an Authorized Payment Institution. Your payments are protected by the Direct Debit guarantee. Direct Debits are set up directly via our website or by email. No more filling out paper mandates and posting them back. Services and paying via Direct Debit are subject to status and or credit check.