Sorry cooper lines are no longer available to order

If you require a new BT telephone line, we can install this for just 77.50 including VAT. The telephone lines we provide are still supplied and supported by Openreach.
Openreach are part of the BT Group, but are heavily regulated to ensure that no one provider has an advantage over the other. As such, we buy our lines and support from Openreach on the same basis as everyone else. Using Openreach also means that we have 100% UK coverage.
*Not including new builds.
New BT telephone line installation - Just 75 including VAT*

Focused installation appointment times *

Focused Appointments
Appointment Slots
Late Morning
10:00 - 12:00
Early Afternoon
12:00 - 16:00
Times shown in 24 hour format
Flexible Appointment Times are an additional charge to the 77.50 installation cost. Focused appointments are ideal for making sure you are not waiting in for the BT engineer any longer than you need to. 
 
Times exclude Public and Bank Holidays, and only on Monday's to Friday's.
 
Focused appointments cost 47.50 inc VAT in addition to any setup/installation costs.
 
If you require a focused appointment, please let one of our representatives know prior to placing your order.
* Subject to availability and area.

Pick a Gold telephone number for your new line - Just 20 including VAT
PLEASE NOTE - Copper telephone line quotes will only be valid until 21st Dec 2022. Past this date we will no longer be accepting orders for copper voice lines. This is In preparation for the complete "Stop Sell” from Openreach taking place on the 1st of September 2023. From 1st of January 2023 you will not be able to buy our old copper telephone products if the new digital telephone service is available at your local exchange. This applies to anyone who's signing up to a new contract, whether you're switching, upgrading or re-grading any service, or you're out of contract and already on a copper product. If you are not able to get the new digital service/s at your premises/home, you won't be impacted and will still be able to keep your existing copper product until the new digital line service is available. But you will need to move at some point.

NO long term telephone contracts - Just 30 days rolling

No-long term contract and no termination fees.
 
All new lines are just on a 30-day rolling contract term. All billing is done via Direct Debt and there are NO line disconnection charges when you cancel or move your line. Guaranteed.

How your first bill is calculated

NO long term telephone contracts - Just 30 days rolling
The invoice will show a charge for the whole month in which the invoice is issued and for the whole of the following calendar month. (2 whole months.) This advance payment means you'll have covered your 30 day notice period for cancellation, allowing us to terminate your line for you the same day you notify us should it become necessary.
If you've signed up to our service part way through a month, your first bill will also include a charge from the date the new service went live to the end of the part month.
Please remember to tell the bill payer that the name of our Direct Debit will show on their bank statement as “Go Cardless”.

How the install process works

When placing an order for a new line installation, we tell Openreach the earliest date that you as a customer are happy for the installation to take place. Openreach will then provide us with a committed installation date, which they will allocate based on their availability/resources.
 
We may request Openreach to allocate an install on a specific day or appointment slot (AM/PM), but it is not guaranteed that Openreach will make the booking as requested. We may get an appointment rescheduled at your request, which would incur an additional charge of 15. Appointments can only be changed if at least 24 hours notice has been given.
 
If you require a focused appointment, please let us know prior to making payment for the installation fee, as we cannot change an existing installation request to a focused appointment.

Important Information

General Terms and Conditions
All service are provided on a 30-day rolling contract, with no disconnection or termination cost. Please click the link blow for our full terms and conditions. Copper-Based Telephone lines General Terms and Conditions
Fair Usage Policy (FUP) and Acceptable Use Policy (AUP)
As do all providers, to protect our customers and our network we have a FUP and AUP policies in place. These obligations require your use of our Services to be for private, personal, and legitimate consumer purposes.
For information on our FUP and AUP policy, please click the link below.
Monthly charges for services
You will be charged rental from the day Simple Telecommunications Ltd supplies the service. All chargeable services are paid in advance. The first invoice will show a charge for the whole month in which the invoice is issued and for the whole of the following calendar month. (2 whole months). This advance payment means you'll have covered your 30-day notice period for cancellation, allowing us to terminate your service/s for you the same day you notify us should it become necessary. It will also include the part month during which the service went live with us. Services are provided subject to status and or credit check.
Payment Methods
We only accept Direct Debit for monthly service payments. Our Direct Debits are collected by GoCardless which are regulated by the Financial Conduct Authority as an Authorized Payment Institution. Your payments are protected by the Direct Debit guarantee. Direct Debits are set up directly via our website or by email. No more filling out paper mandates and posting them back. Services and paying via Direct Debit are subject to status and or credit check.


Openreach withdrawal of copper-based voice lines

The UK’s telephone network is changing after a century

Openreach withdrawal of copper-based voice lines
First things first, don’t panic. Everyone will be have to make the move to a VoIP Digital Cloud telephone solution anyway, so this is your chance to get ahead of the game. 
As reported in the National Press and the BBC, Openreach is withdrawing ALL copper-based voice telephone lines from the UK’s network on December 31st 2025, as the Openreach telephone network will reach its end of life.
Openreach has already switched off over 500 exchanges where voice copper lines are no longer available, and this is increasing monthly with a further 1.4 million customers affected in October 2021, and from September 2023 Openreach will issue a national full “Stop Sell” of any new supply of voice copper-based telephone connections, including new line installations, changing of addresses, stopped line restarts and working line takeovers.
Meaning some 47 million (Openreach data 2020) lines will need to migrate to a new internet voice-based service. ALL businesses and residential services ARE affected by this change. After the 31st of December any customers still using copper-based lines for their telephone service, and in some cases existing broadband services, will find their service/s will no longer work. Customers that have not migrated their current telephone service to the new VoIP alternative service by this date will lose voice service, along with their telephone number.

September 2023 Openreach will issue a full “Stop Sell” for any new copper-based voice lines

Openreach have already switched off over 500 exchanges where voice copper lines are no longer available
 
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