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Important information

Thinking of cancelling your home telephone and using only a mobile phone?

Before You Cancel Your Home Telephone, Please Read This First

Many people do not realise that cancelling their landline can mean permanently losing the home telephone number they have had for years.

It only takes two minutes to read this page, but it could help protect your home telephone number before it is too late.

Protect My Home Telephone Number

Do You Really Want To Lose A Number You Have Had For Years?

Many customers cancel their landline because they plan to use a mobile phone instead. The problem is that cancelling the landline will also mean losing the home telephone number that friends, family, doctors, hospitals, banks and utility companies already know.

Once the service has been cancelled, getting that number back is not possible.

Important Number Warning

After cancellation, Ofcom rules allow only 30 days to recover your landline number, or move it to a new provider. Once that period has passed, the number is permanently lost, and this cannot be reversed.

Still Want To Use Your Mobile Instead?

That is absolutely fine. The good news is that you do not have to lose your home telephone number. With Home2Mobile, we can move your home number and an exsiting mobile number onto one SIM card that can be used in almost any unlocked mobile phone.

Your Home Number
Home2Mobile SIM
Your Mobile Number
One mobile phone
One SIM card
One monthly payment

Keep Your Home Number

Keep the home telephone number people already know.

Keep Your Mobile Number

Move an existing contract or PAYG mobile number onto the same SIM.

One Monthly Rental

Both numbers on one SIM from £15.97 per month, including unlimited standard UK landline calls, UK mobile calls and UK text messages.

No Long Contract

A simple flexible service designed to help protect your numbers. The contract is just a 30-day rolling contract, with 30-days notice.

One SIM Card. Two Telephone Numbers.

We can move your existing home telephone number and your existing mobile contract or PAYG number onto the same SIM card.

Both numbers can ring the same mobile phone, while you pay only one monthly line rental from £15.97.

Cancel Your Landline vs Home2Mobile

If You Cancel Your Landline With Home2Mobile
Your home number will be lost Keep your home telephone number
Friends and family may need a new number Everyone can keep calling the number they already know
Separate mobile service Home number and mobile number on one SIM
Cannot be reverse once cancelled Flexible service to protect your number

Is Using Only A Mobile Right For Everyone?

Using only a mobile phone can be a good way to reduce costs, but it may not suit everyone long term.

Mobile phones need charging, can be misplaced, and indoor signal strength can vary. Some elderly or vulnerable users may also prefer having a dedicated home telephone number. Also there is the concideration that as peoeple get older thay can fund using a mobile more of a chalange. Home2Mobile keeps your options open while protecting the number you have had for years.

Do Not Leave It Too Late

If you are thinking of cancelling your landline and using only a mobile phone, protect your home telephone number first.

Keep My Home Telephone Number
Step by step

How cancellation works

1

Complete the cancellation form below and submit your request.

2

Your details will be checked automatically against our records to verify the account and authorisation.

3

If everything matches, your cancellation will be scheduled for processing by our team.

4

You’ll receive confirmation by email, or further instructions if additional checks are needed.

Important

Important information before cancelling

  • Permanent disconnection: your phone line may be physically disconnected and may require a new installation in the future.
  • Working days only: disconnections do not take place on weekends or bank holidays.
  • Monthly billing: line rental is billed in advance and is non-refundable once billed.
  • Please do not cancel your direct debit: final charges will still be collected after billing.
  • 30-day notice: charges may still apply during the notice period.
  • Number retention: you have only 30 days to recover your number after cancellation.
  • Immediate termination: once processed, this cannot be reversed.
  • Service restriction: no new service can be activated at the same address or number for 36 months.
Returns

Returning equipment

If you have received a router or any equipment on loan, it may need to be returned after cancellation.

  • You will receive return instructions by email if a return is required.
  • Please return all equipment, cables and accessories in the original packaging where possible.
  • Charges may apply for missing, incomplete or damaged items.
  • Return shipping is your responsibility, and insured delivery is recommended.

Read our GDPR Privacy Notice

Simple Telecommunications Ltd is the data controller for any personal information submitted through this website. Your details will only be accessed by authorised personnel and used to process your request and, where appropriate, to contact you regarding relevant products and services.

We are committed to protecting your privacy and handling your data securely in line with UK GDPR regulations.

 
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