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Report a Copper Landline Fault
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Request Cancellation of Service
Contact Us - Request Cancellation
We're sorry to hear you're thinking about leaving us.
This page will guide you through submitting a cancellation request for your landline service. Please take a few moments to read the important information below before completing the form. It outlines what to expect during the cancellation process, what happens to your number, and how to return any equipment.
Once you submit the form, we’ll verify your request and send confirmation by email. If anything doesn’t match our records, we’ll let you know what to do next.
Think twice before switching off your landline to use a mobile phone.
While using a mobile phone to save money might seem like a smart short-term solution, it may not be practical in the long run. As we get older or our needs change, relying solely on a mobile can become a challenge. Mobile phones can be misplaced, forgotten, or run out of battery, especially in emergencies. And in some cases, health or mobility issues may make using a mobile more difficult. A stable, always-on 4G telephone line can be a vital connection to friends, family, and essential services. If you disconnect your home number and later want to switch back to a fixed digital line, that number will no longer be available.
Under Ofcom regulations, you only have 30 days after disconnection to reclaim your number; after that, it’s permanently lost.
By transferring your home number to
Home2Phone 4G service
you can secure it for the future, ensuring the flexibility to move it back to a fixed line whenever you need.
Click here
for more information.
How the Process Works
Complete the form below to request a cancellation of your landline service.
Our system will automatically check your request against our records to verify account details and authorisation.
If the request is valid and matches our records, a cancellation will be scheduled and a member of our team will process it.
You'll receive confirmation by email when the cancellation has been scheduled, or instructions if further action is needed (e.g. additional verification).
⚠️ Important Information Before Cancelling
Disconnection is permanent
– once cancelled, your phone line may be physically disconnected by Openreach. Reconnection may require a new installation.
Your phone number is not be recoverable by us or an other provider
after 30 days from cancellation
Disconnections only take place on working days
– weekends and bank holidays are not eligible.
Line rental is billed per calendar month
and is non-refundable once billed.
Please do not cancel your direct debit
– any outstanding charges will be collected after final billing. Cancelling your direct debit may result in additional fees.
30-day notice applies
– You may request cancellation at any time, including immediate disconnection, but please note that line rental is billed monthly in advance and is non-refundable.
Returning Equipment
If you’ve been issued a router or other equipment on loan, it may need to be returned after cancellation.
If a return is required, you will receive an email with the return address and further instructions.
Equipment should be returned in its original packaging and include all cables and adapters.
Charges may apply if equipment is not returned or is returned damaged.
Return shipping is at the customer’s expense, and we recommend using insured delivery to ensure safe arrival.
Customer Name
*
Landline Number
*
Customer Address
*
Customer Postcode
*
Your Name
*
Your email address
Your contact number
When to cancel?
*
Immediate (ASAP)
End of Current Month
End Of Next Month
Other
Please tick to confirm you have read and understood 'How the cancellation process works'.
Please tick to confirm you have read and understood the 'Important Information Before Cancelling' section
Please tick to confirm you have read and understood the 'Returning Equipment' section.
Is there any other information you feel we need to know?
Request Cancellation
Click here for our full General Data Protection Regulation (GDPR).
Simple Telecommunications Ltd collects and acts as the data controller for information submitted by you through this website. It will be shared with appropriate Simple Telecommunications Ltd staff only, and used to contact you with information on Simple Telecommunications Ltd products and services if applicable.
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