Keep your existing home phone number
Family and friends can continue calling the same home telephone number you already use, making the move into a care home much easier and less stressful.
Landline only deals
Telephone Line only in Care Homes - From £15.97 /monthIdeal if you need a telephone line only in a care home roomPerfect replacement to your copper telephone line and protects you from ever losing your telephone number - Home2PhoneLow-Cost Telephone Only Service for people in Care Homes - Unlike most other providers, the Home2Phone service is not a call divert system. Instead, it offers a smart and flexible alternative to a traditional landline. With Home2Phone, your existing home phone number is transferred to a special EE SIM card, which is inside a 4G router. Complete package – We offer a 4G home package that includes a Geemarc Liberty 200 DECT cordless phone, which plugs directly into a 4G router and is ready to make and receive calls. Keeping your home numberFor many people, especially seniors, keeping the same home phone number is important when moving in to a care home. Home2Phone makes this possible without the need for a mobile phone or app. Calls are routed over the reliable EE 4G network at a highly competitive rate, making it an ideal and affordable digital replacement for a traditional landline. And you get to keep your home telephone number, thats displayed on all outbound calls. Switching to a mobile phone may not be a good idea long termSwitching from a traditional landline to a mobile phone might seem like a convenient option at first, but it isn’t always the best long-term solution. Many people, particularly older adults, find mobile phones difficult to use over time. Technology can change quickly, small screens and complex menus can become confusing, and it’s easy to forget to keep a mobile phone charged or even misplace it. As a result, many people who replace their home phone with a mobile later realise they miss the simplicity and reliability of a traditional telephone. That’s why solutions like Home2Phone provide a simple alternative, allowing people to keep using a familiar home phone while benefiting from modern digital networks.  Home2Phone is Ideal if you need a telephone line only in a Care Home Why Home2Phone is Ideal for Care Home ResidentsHome2Phone is a simple 4G home phone service for care homes, giving residents a reliable telephone connection without broadband or a traditional landline. It works with the supplied cordless handset, so it feels familiar and makes it easy to stay in touch with family and friends. No broadband or landline neededHome2Phone works over the 4G mobile network, so there is no need for broadband, no engineer visit, and no traditional telephone line in the room. Works like a normal home telephoneSimply plug in a standard telephone handset and use it as normal. There are no apps, no confusing menus, and no need to learn new technology. Built-in battery backup for extra reassuranceThe router includes a built-in battery backup, helping keep the phone service running during a power cut so residents and families have extra peace of mind. Quick and easy setup in any care home roomThe service is fast to install and easy to move, making it ideal if the resident changes room or moves to another care home in the future. Affordable care home phone serviceHome2Phone offers a cost-effective telephone-only solution for care home residents who want a simple, dependable way to stay connected with loved ones. Simple, familiar and reliable: Home2Phone helps care home residents keep the comfort of a normal phone service while making it easier for loved ones to stay in touch. Telephone Service for Care Home Rooms and Sheltered AccommodationCompare Home2Phone packages designed for care home rooms and sheltered accommodation, with simple setup, flexible monthly terms, and the option to keep an existing home telephone number. Our team is screened to BS7858:2019 standards, commonly used in the security sector, to help ensure employees do not pose a risk to the safety and wellbeing of vulnerable people.
Best for Phone Only
Care Home Telephone Only Service
Home2Phone Basic - No Data£15.97 per month / inc VAT
A simple telephone-only option for residents who need a reliable room phone service, without Internet access.
A good option for residents who need a simple and dependable room telephone service without broadband.
Best with Data
Care Home Telephone Service With WiFi Internet Access
Home2Phone 3GB Of Data Per Month£17.98 per month / inc VAT
Includes the same easy care-home telephone setup, with an added 3GB data allowance. Great for using Alexa.
Better suited where a resident or room also needs a small amount of mobile data alongside the telephone service. This service is not suitable or recommended for use with a care alarm or other life-critical monitoring equipment. The monthly price for monthly services will rise in April each year by the rate of inflation plus 3.9%. Need More Data - With the freedom of a 30-day rolling planThe following data plans include the monthly line rental and call plan Home2Phone Mobile Data PackagesCompare flexible mobile data packages for Home2Phone services including Pay As You Go data and monthly plans with 10GB, 30GB and 100GB allowances. Monthly plans include a call plan and work with compatible Home2Phone routers. PAYG Data£15.97 per Gig inc VAT
Billed per Mb used
10GB Per Month^^£20.98 per month inc VAT
Call plan included
Most Popular
30GB Per Month^^£24.97 per month inc VAT
Call plan included
100GB Per Month^^£28.98 per month inc VAT
Call plan included
Data plans renew monthly on the same date they were first activated. For example, if activated on the 15th, the plan will renew on the 15th of each month. Once your data allowance is used, the service will pause until the next billing cycle unless an out-of-bundle data top-up is purchased. You will receive an email alert when 90% of your allowance has been used. Data allowances are valid in the UK and include up to 25% roaming usage in EU Zone 1. If you wish to remove a data plan, 30 days’ notice is required. Pension Credit Telephone Tariff - Telephone only deal for pensioners - £12.97 per monthTelephone for people claiming Pension Credit.✔ Keep your current landline Number
✔ Unlimited Local calls*
✔ Unlimited National calls* ✔ Unlimited mobile calls** ✔ Free call blocking service
✔ Voicemail 1571 †
✔ 30-Day rolling contract
✔ Fix line rental for 12 months ΨΨ
✘ Data/Internet cannot be added to this service^ ✔ Easily moved from room to room as needed This service is not suitable or recommended for use with a care alarm or other life-critical monitoring equipment.  Pension Credit Tariff - Telephone Only plan informationHome2Phone Pension Credit Tariff, Eligibility and Important InformationRead important information about the Home2Phone Pension Credit tariff, including eligibility, care alarm guidance, EE mobile signal checks, contract terms, cancellation, annual proof of entitlement and line rental pricing. Important notice: Home2Phone is a mobile-based service that operates through a 4G router or GSM handset. This service is not suitable for, or recommended for use with, a care alarm or other life-critical monitoring equipment that depends on a telephone line. It is connected at your own risk. This service is not suitable for monitored medical or life-critical systems. If the care alarm is completely independent and does not require a telephone line to function, then the Home2Phone service may still be used safely. You are eligible for our Home2Phone social tariff if you receive Pension Credit or Guarantee Credit, which is a top-up to Pension Credit. At present, we do not offer the Home2Phone social tariff to customers receiving other benefits or credit support. We will ask for proof that you are receiving Pension Credit or Guarantee Credit, along with your National Insurance number, so we can verify eligibility for the tariff. The contract and the Direct Debit must both be in the end user’s name and at the service address. Payment is only available by Direct Debit. If you are already a customer and have recently started receiving Pension Credit, we can move you to this tariff free of charge. Please note: Pension Credit call plans are available only with the Basic telephone package. If mobile data or internet access is required, a different Home2Phone call plan that includes data will need to be selected. After 12 months from activation, we will ask you to send updated proof that you are still receiving Pension Credit. If you remain eligible and want to continue on the Pension Credit tariff, the plan can continue for a further 12 months. There may be a small adjustment to the monthly rental after this period to reflect changes in the wider economy and the telecoms market. The Pension Credit tariff is provided on a 30-day rolling contract. You can cancel at any time without early exit fees. We will ask you to return the router to us within 30 days to avoid a charge. If you are planning to transfer your telephone number to a new provider, the provider you are moving to will handle the transfer process. Customers who have previously ported their number out of Simple Telecoms’ Home2Phone service to another provider will not be eligible for a free port back to Simple Telecoms until 36 months have passed since the original port-out date, regardless of any current or future promotions. If you want to port your number back within this 36-month period, a fee will apply. The telephone number must remain active and fully paid up until the transfer is complete in order to be eligible for porting to a new provider. We strongly recommend checking your EE mobile signal before ordering. Home2Phone operates only over the EE mobile network. Although the service allows a standard telephone handset to be connected to a 4G router, or used in a GSM phone, it remains a mobile-based phone service and is not a like-for-like replacement for a fixed digital landline. Performance depends on mobile network conditions, including signal strength, local coverage, environmental interference and network congestion. Because of this, users may experience call quality issues, intermittent service or dropped calls, which are common limitations of mobile networks. Mobile network performance, including coverage, is controlled entirely by EE and is outside our control. We do not recommend relying on this service for a care alarm. We recommend using a fixed digital line for any care alarm that requires a telephone line to operate. If the care alarm is completely independent and does not need a telephone line, then Home2Phone may still be suitable. No line rental increases for 12 months – Pension Credit tariff. From the activation date, your line rental cost will remain fixed for 12 months. This fixed price does not include charges for data usage or any out-of-bundle services. Each year on 1 April, the monthly cost of services may increase by the rate of inflation plus 3.9%, but only after the initial 12-month period has ended. If your call plan changes during the 12-month period, the original timeframe continues. Your 12-month price guarantee does not restart. Complete Geemarc Liberty Cordless Handset & 4G Router PackageThe Geemarc X1 Liberty 2000 cordless handset and Geemarc CL2000 4G router package provides a simple and reliable care home telephone solution without the need for a digital line to be installed in to the room. The main advantage of this package is that the Liberty handset is fully compatible with the Geemarc 4G router and connects independently, meaning there is no need for a base station and a master handset to be located near the router. This allows the router to be placed wherever the mobile signal is strongest, while the handsets can be used anywhere in the room. The Geemarc Liberty handset is designed for ease of use, with large buttons, clear and loud audio, and a simple menu system, making it ideal for everyday use and for those who need a more accessible phone. The Geemarc 4G router uses the EE 4G mobile network to replace a traditional phone line, offering a plug-and-play setup with no broadband required, while allowing you to keep your home telephone number. Mobile Internet broadband can be added at a later date. The 4G router is not sold separately.  
Important Information
Why Is There an Upfront Cost?We are asked this a lot. Every provider pays a cost to connect a customer through Openreach. Many providers recover that cost by tying customers into 12, 18 or 24-month contracts. That means you often end up paying connection costs over the full term of the contract, and in some cases you may still face extra charges if you want to disconnect or move your service. We do things differently. Instead, we charge a clear upfront activation, connection or installation fee. This helps us avoid early termination or disconnection fees and keeps things simple, fair and transparent. Because our service is provided on a 30-day rolling contract, it can be disconnected straight away if needed. We will not make you jump through hoops to leave. We understand that circumstances can change, and the last thing you need is a difficult struggle just to get a telephone service disconnected. Home2Phone – Care Home Service InformationHome2Phone Call Plans, Service Information and Important TermsRead important information about the Home2Phone service, including care alarm guidance, EE mobile coverage, UK call plans, voicemail, handset options, data allowances, number porting, emergency calls and international call barring. Important notice: Home2Phone is a mobile-based phone service that works through a 4G router or GSM handset. Because of this, it may not be suitable for monitored alarm systems and is used at your own risk. This service is not suitable for monitored medical or life-critical systems. If your care alarm is independent and does not rely on a telephone line, Home2Phone may still be suitable. Home2Phone operates only over the EE mobile network. Although the service allows you to connect a standard telephone handset to a 4G router or use a GSM phone, it remains a mobile-based solution. It is therefore not a like-for-like replacement for a fixed digital landline, which means existing copper phone extensions will not work. Performance depends on mobile network conditions, including signal strength, local coverage, environmental interference and network congestion. Because of this, users may experience call quality issues, intermittent service or dropped calls, which are common limitations of mobile services. Mobile coverage and performance are controlled entirely by EE and are outside our control. We do not recommend relying on this service for a care alarm. Unlike many services that connect a landline number to a mobile SIM using simple call forwarding, Home2Phone is not a call divert service. Instead, we provide a SIM card that holds your actual home phone number. This means that when you make calls, your home number can be displayed instead of a mobile number. The service is not VoIP, so it does not rely on broadband data, an app or a smartphone. This plan includes unlimited calls to UK standard landlines starting 01, 02 and 03. It also includes unlimited calls to standard UK mobile networks in charge bands O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in charge bands FM1, FM3, FM4, FM5 and FM6, plus unlimited text messages. After 120 continuous minutes to a UK landline number, the standard rate applies for the remainder of that call. To avoid additional charges, hang up before 120 minutes and redial. After 120 continuous minutes on a UK mobile call, the standard mobile rate applies depending on the time of day. To avoid extra charges, hang up before 120 minutes and redial. International destinations are currently restricted and require international call barring to be removed. All premium rate calls are blocked automatically. International call barring may be removed, but a deposit may be required. Premium rate barring cannot be removed. Calls outside the bundle are charged according to the Simple Telecoms Home2Mobile rate card. Included calls and texts are subject to our Fair Use Policy. Calls to Lycamobile, Lebara and mobile virtual network operators that do not operate on the UK GSM cellular network are not treated as standard UK mobile numbers. This plan includes unlimited calls to UK standard landlines starting 01, 02 and 03. It also includes unlimited calls to standard UK mobile networks in charge bands O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in charge bands FM1, FM3, FM4, FM5 and FM6, plus unlimited text messages. The plan includes 3GB of data per month. After 120 continuous minutes to a UK landline number, the standard rate applies for the remainder of that call. To avoid additional charges, hang up before 120 minutes and redial. After 120 continuous minutes on a UK mobile call, the standard mobile rate applies depending on the time of day. To avoid extra charges, hang up before 120 minutes and redial. International destinations are currently restricted and require international call barring to be removed. All premium rate calls are blocked automatically. International call barring may be removed, but a deposit may be required. Premium rate barring cannot be removed. Calls outside the bundle are charged according to the Simple Telecoms Home2Mobile rate card. Included calls and texts are subject to our Fair Use Policy. Calls to Lycamobile, Lebara and mobile virtual network operators that do not operate on the UK GSM cellular network are not treated as standard UK mobile numbers. 1571 voicemail is available for £2.50 per month. To activate it, please contact our customer service team on 0330 122 0000. You will receive an email notification whenever a new voicemail message is received. If you do not use email, we recommend checking manually for messages. Older analogue external answering machines can sometimes be connected, but we cannot guarantee compatibility with a digital line and cannot provide support for issues caused by their use. Geemarc Liberty 200 amplified cordless home telephone with a small DECT base, loud ringer, hearing aid compatibility and an easy-to-use cordless handset that can be placed anywhere in the home. Pricing note: add £10.00 to the advertised basic package price when choosing the X2 Geemarc Liberty handset. On the Request a Quote page, you can select a dual-handset package if required. Additional handsets and the 4G router are not sold separately. Can be placed anywhere: the cordless handset comes with a small base unit, which is the only part that needs to be connected to the router. Once connected, the handset can be used anywhere in the home. Hearing aid compatible: designed for users with hearing aids. Set compatible hearing aids to the “T” setting when using the phone. Extra loud ringer: up to 75 dB for easier call alerts. Volume boost control: five adjustable volume levels and a boost button allow the receiver volume to be increased by up to 30 dB. VIP phonebook: store up to 60 numbers and allow calls only from selected numbers to help reduce nuisance and scam calls. Speed dial keys: save important numbers to keys 1, 2 and 3. Press and hold for automatic dialling. Large backlit display and large buttons: designed to improve readability and reduce misdialling for elderly users. Some phone features may not be compatible with a mobile-based digital line. If you add a mobile broadband plan, the highest possible data speed is a best-case estimate under ideal network conditions. Because mobile networks vary by location, coverage and network conditions, exact speeds cannot be guaranteed. We therefore cannot promise that a specific speed will always be available. Your chosen phone and broadband package comes with a monthly data allowance that must not be exceeded. We will send email notifications as you approach your limit, and if you go over it we may apply restrictions to your data service in line with our Acceptable Use Policy. When you add a mobile data plan to your SIM card, the renewal date is always based on the date the plan was first activated. For example, if your plan starts on the 15th of the month, it will renew on the 15th of every month. This helps keep your billing cycle consistent and easy to follow. Once your data limit is reached, the data service will pause automatically until the next billing cycle begins. You will also receive an email alert when you reach 90% of your data allowance. This pause cannot be bypassed unless you buy an out-of-bundle data top-up. Your allowance is valid in the UK and includes up to 25% of the allowance for roaming in EU Zone 1. If you wish to remove a data plan, 30 days’ notice is required. During setup, you will be given a standard mobile number for billing purposes. Home2Phone accounts can hold more than one number, but only one can be set as the default outgoing Caller Line Identification (CLI). Porting your existing home number is free across all packages, but only from providers with whom Simple Telecoms has a direct porting agreement. Non-geographic number porting is not currently available. Number porting usually takes around 10 working days. Adding a new phone number to your Home2Phone service can normally be completed within 24 hours. The Home2Phone service supports calls to 999 and 112 and is designed to comply with Ofcom regulations. Emergency calls are carried over the EE mobile network, and operators may verify the caller’s address using the National Database. It is therefore the user’s responsibility to keep their address details up to date. The CLI shown during an emergency call will be the default Home2Phone CLI on the account. Please note: emergency access may not be available in all situations because the service depends on mobile network availability. This may include mobile outages, power failures, cell site faults or lack of coverage. Emergency call handlers may also ask the caller to confirm their identity and exact location. To protect customers, call barring for international numbers, premium rate numbers starting 09, directory enquiries starting 118, and some 08 numbers is applied automatically to Home2Phone lines. Because some 08 numbers are classified by Ofcom as premium rate, you may still be unable to call certain 08 numbers. Premium rate call barring cannot be removed, but international call barring can be removed in some cases. These affected 08 premium rate charge bands include SC011, SC013, SC014, SC047, SC075, SC092 and SC093. Care Alarms - Important information Important Notice Please note: This is a mobile-based service that operates via a 4G router, or a GSM handset. As such, it may be unsuitable for monitored alarm systems, and is connected at your own risk. This service is not suitable for use with any monitored medical or life-critical systems. If the care alarm is independent and does not require a telephone line to function, then the Home2Phone service can be used safely. Mobile Coverage & Service limitations Home2Phone operates solely over the EE mobile network. Although the service allows a standard telephone handset to be connected to a 4G router, or used in a GSM phone, it remains a mobile-based solution. It is therefore not a like-for-like replacement for a fixed digital landline, meaning any existing copper extensions will not work. Performance is dependent on mobile network conditions, including signal strength, local coverage, environmental interference, and network congestion. As a result, users may encounter call quality issues, intermittent service, or dropped calls, common limitations inherent to all mobile services. Mobile network performance, including coverage, is controlled entirely by EE and is outside of our control. Please note that we do not recommend relying on this service for a care alarm. Our Home2Phone service is NOT a divert service like most others services Unlike most other services that offer to connect your landline to a mobile SIM, this is not a simple call-forwarding service where calls are just redirected to a mobile number on a SIM. Instead, we provide you with a SIM card that has your home number directly on it. This means when you make calls, you can display your home number not a mobile number, something a standard call-forwarding service can’t offer. The service is not a VoIP service, so it doesn’t rely on data or require an app or mobile phone. Home2Phone Basic - £15.97 /month - Included Unlimited calls to UK standard landlines* and mobiles** Plan includes unlimited calls to UK standard fixed landlines starting 01, 02 and 03 numbers. *
UK unlimited included calls to standard UK Mobile destinations in charge bands O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in charge bands FM1, FM3, FM4, FM5 and FM6 at any time. ** Includes Unlimited Text messages.* *After 120 continuous minutes to a UK landline number starting 01,02, and 03, the standard rate for the remainder of the call over the 120 minutes will apply. Customers should hang up before 120 minutes and re-dial to avoid additional charges.
**After 120 continuous minutes to a UK standard mobile have been used, the standard mobile rate for mobiles calls made will apply depending on the time of day. Customers should hang up before 120 minutes and re-dial to avoid additional charges. International destinations are currently restricted and will require the removal of international call barring. All premium calls are automatically blocked. The international call bar can be lifted, but it may be subject to a deposit. Unfortunately, we cannot remove premium call barring for any account. Calls outside the bundle are charged based on the Simple Telecoms Home2Mobile rate card. Included unlimited calls and Text are subject to our Terms and Conditions regarding fair use. Please be aware that calls to Lycamobile, Lebara, or any mobile virtual network operators not operating on the UK GSM cellular network are not considered standard UK mobile numbers.
"All calls and texts are subject to our Fair Use Policy. Please refer to the 'Important Information on The Home2Mobile Service' section below for further details. Download the full price list here Home2Phone Data - £17.98 - 3GB included data per month - Included Unlimited calls to UK standard landlines* and UK standard mobiles** Plan includes unlimited calls to UK standard fixed landlines starting 01, 02 and 03 numbers. *
UK unlimited included calls to standard UK Mobile destinations in charge bands O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in charge bands FM1, FM3, FM4, FM5 and FM6 at any time. ** Includes Unlimited Text messages. *** Includes 3GB of data per month.
*After 120 continuous minutes to a UK landline number starting 01,02, and 03, the standard rate for the remainder of the call over the 120 minutes will apply. Customers should hang up before 120 minutes and re-dial to avoid additional charges.
**After 120 continuous minutes to a UK standard mobile have been used, the standard mobile rate for mobiles calls made will apply depending on the time of day. Customers should hang up before 120 minutes and re-dial to avoid additional charges. International destinations are currently restricted and will require the removal of international call barring. All premium calls are automatically blocked. The international call bar can be lifted, but it may be subject to a deposit. Unfortunately, we cannot remove premium call barring for any account. Calls outside the bundle are charged based on the Simple Telecoms Home2Mobile rate card. Included unlimited calls are subject to our Terms and Conditions regarding fair use. Please be aware that calls to Lycamobile, Lebara, or any mobile virtual network operators not operating on the UK GSM cellular network are not considered standard UK mobile numbers.
"All calls and texts are subject to our Fair Use Policy. Please refer to the 'Important Information on The Home2Mobile Service' section below for further details. Download the full price list here Voice Mail - 1571 † - £2.50 per month † Voicemail 1571 is a simple answering service available for £2.50 per month. To activate it, please contact our customer service team at 0330 122 0000.
You'll receive an email notification whenever you have a new voicemail message. If you do not have access to email, we recommend checking manually to see if there are any messages. Old analogue external answering machines can be connected, but we cannot guarantee they will work on a digital line, and we are unable to offer support for any issues caused by their use. Please Click Here for the full price list. The Geemarc Liberty Telephone handset/s †† Geemarc Liberty 200, Amplified Home Telephone with Small DECT Base, Loud Ringer, Hearing Aid Compatible Cordless Phone, Easy Use Cordless Handset to Be Placed Anywhere in the House.About mobile Broadband Speeds Adding a Mobile Broadband plan - The highest throughput speed achievable with mobile data services is "Best Case" and reflects optimal conditions typical of mobile broadband services. Given the inherent variability in mobile data networks, accurately forecasting speeds is not possible. Specific data speeds aren't guaranteed by mobile networks, hence we cannot ensure consistent attainment of particular speeds. Your chosen Telephone and Broadband package comes with a monthly usage/data limit, which you must not surpass. We'll send you email notifications as you approach this limit. Should you exceed the threshold, we'll reach out to you via email or text messages. In such instances, we may automatically enforce appropriate restrictions on your data service. All our packages are in accordance with our Acceptable Use Policy. ^^Bundle allowance and Data Caps When you add a mobile data plan to your SIM card, the renewal date will always be based on the date the plan was first activated.
For example, if your plan is activated on the 15th of the month, it will renew on the 15th of every month thereafter. This ensures your data usage is billed consistently and makes it easy to keep track of your plan. Once your data limit is reached, the data service will automatically pause until the start of the next billing cycle. You will also receive an email alert when you reach 90% of your data allowance. This suspension cannot be bypassed unless you purchase an out-of-bundle data top-up.
Your data allowance is valid within the UK and includes 25% of the allowance for roaming in EU Zone 1. Data packages are capped, and once your allowance is used up, the service will be disabled until the next billing cycle. If you wish to remove a data plan, we require 30 days’ notice. Numbering & Porting your home number/s During setup, you will receive a standard mobile number for billing purposes. Home2Phone accounts can hold multiple numbers, but only one can be set as the default outgoing Caller Line Identification (CLI). Porting your existing home number is free across all packages, but only from providers with whom Simple Telecoms has a direct porting agreement. Non-geographic number porting is not currently available. Number porting typically takes around 10 working days, while adding a new telephone number to your Home2Phone service can be done within 24 hours Access to Emergency Services The Home2Phone service complies with Ofcom regulations and supports calls to emergency services. Once activated, 999/112 calls are routed via national emergency call handling agents, who may not be located near the caller’s area code. The CLI presented will always reflect the user’s designated default CLI. Emergency calls are carried over the EE mobile network, and operators may verify the caller’s address using the National Database. It is the user’s responsibility to keep their address details up to date. While emergency calls will display the default Home2Phone CLI, the service may not be available in all situations due to mobile network limitations, such as:
International and Premium rate numbers - Block numbers outbound To safeguard all our customers, call barring for International and Premium rate numbers starting 09, 118 and some 08 numbers will be applied automatically to the Home2Phone line. Please note - Due to Ofcom directive classifying certain (not all) 08 numbers as premium rate, you will still be unable to call some 08 numbers as they are now classed as Premium rate numbers, premium rate barring cannot be removed, unlike the international call barring, which can be removed. Ofcom directive classifying certain 08 numbers as premium rate in these charge bands, SC011, SC13, SC014, SC047, SC075, SC092, SC093. Home2Phone - FAQsCan I buy the 4G router without the handset bundel ? Unfortunately, we no longer sell the router on its own. This change is due to issues we experienced with non-digital and incompatible handsets and answer machines, which often caused problems for our support teams and led end users to mistakenly believe the router or service was faulty. Customers are welcome to purchase a Geemarc CL2000 from a third party. We will be happy to provide the EE Home2Phone SIM card and arrange for your number to be moved over. Please note, however, that we cannot provide support for the router, confirm handset or answer machine compatibility, or assist with any call-related problems resulting from using a handset other than a Geemarc model. Can I buy the EE Home2Phone SIM only ? Yes, We are happy to provide the Home2Phone SIM card, which can be used in any 4G base router of your choice. Please note that we cannot support third-party routers or assist with their setup. Click here for a SIM only order Why is the an upfront cost ? We get asked this a lot. Contrary to most providers, who recover connection costs through long contracts and hidden fees, we operate differently. Many providers tie customers into 12, 18, or 24-month agreements, sometimes charging fees even after the contract ends if you disconnect or switch services. We keep it simple: we charge a clear, upfront activation, connection, or installation fee. This means no early termination or disconnection charges, no surprises, and full transparency, just a fair and straightforward service. I would like to hide the router away. But what about the handset connection ? We get asked this quite often. The Geemarc Liberty cordless handset paired with the Geemarc CL2000 4G router offers a simple, reliable home phone solution without a traditional landline. The Liberty handset connects independently to the router, so no base station is needed, and the handset does not need to be near the router. This allows you to place the router where the mobile signal is strongest, while using the handset anywhere in your home or room. How is the router connected and installed ? The Home2Phone router is plug-and-play, meaning no engineer visit is required. The router is fully set up and tested before being shipped. Once you receive it, simply connect your telephone handset, power up the router, and you're online within minutes. Please note, if you're transferring your telephone number to us, this process may take up to 10/20 working days. AAll routers come with an active inline mobile number that can be used in the meantime. This number is also used for billing purposes. Can anyone have this service, or just Pensioners and Retired People ? NO, anyone can have the Home2Phone service, as long as you are over 18 years old, and pass security and credit checks. Will the service work outside the country ? You can take the router to 11 EU countries without incurring any roaming charges. For further details, please contact our customer service team at 0330 122 0000. Please note that additional roaming charges may apply, and a deposit could be required. How long to get started ? Once you click the "Request a Free Quote" button and fill out the online form, we'll provide you with a detailed cost breakdown. If you’re happy with the quote, just complete the direct debit form included in our email, and we’ll handle the rest. If you are getting a new number, this process usually takes about 48 hours, and your router and SIM will be delivered via DHL. Please note that transferring your landline number to your router takes approximately 10/20 working days to complete. We will provide you with an underline mobile number until your home number moves over. How much will it cost to port my home telephone number ? Moving your home telephone number into the Home2Phone service is included in the setup and activation cost.
Please note that the number port is dependent on your current provider having a porting agreement in place and accepting our request to move the number. This will also determine the timing of when the port can take place
Can I move my telephone number to a different provider ? Yes, however, the provider you are moving to will be responsible for this process. Customers that have ported their telephone number out of the Home2Phone network to another provider will not be eligible for a free of charge port back to the Simple Telecoms network until the term of 36 months has passed from the original port out date, irrespective of any current or future offers being advertised in the press or Simple Telecoms websites. Should you wish to move your telephone number back to us within the 36-month period, there would be a cost to do so. Can I lift the barring of the International and Premium rate numbers ? To safeguard all our customers, call barring for International and Premium rate numbers starting 09, 118 and some 08 numbers will be applied automatically to the Home2Phone line. Please note - Due to Ofcom directive classifying certain (not all) 08 numbers as premium rate, you will still be unable to call some 08 numbers as they are now classed as Premium rate numbers, premium rate barring cannot be removed, unlike the international call barring, which can be removed from "Zone One" without a deposit. Ofcom directive classifying certain 08 numbers as premium rate in these charge bands, SC011, SC13, SC014, SC047, SC075, SC092, SC093. How reliable is the Home2Phone service ? Home2Phone operates solely over the EE mobile network. Although the service allows a Geemarc Liberty telephone handset to be connected to a 4G router. However it remains a mobile-based solution and is not a like-for-like replacement for a fixed digital landline. Performance is dependent on mobile network conditions, including signal strength, local coverage, environmental interference, and network congestion. As a result, users may encounter call quality issues, intermittent service, or dropped calls, common limitations inherent to all mobile services. Mobile network performance, including coverage, is controlled entirely by EE and is outside of our control. Please note that we do not recommend relying on this service for a care alarm. If you have a Care Alarm we recommend opting for a fixed digital line or an independant GSM bases service. Click here for more information How long is the contract ? As with almost all our services, the contract is a 30-day rolling contract, with 30 days’ notice for disconnection. There is NO disconnection cost to pay. You will also lose your telephone number if you terminate the service without moving your telephone number to a new provider or service. What if I have a power cut ? Using the Home2Phone 4G router means that a power outage won't impact your service. Other mains powerd equipment required to make calls will need to have an independent backup system. Important Notice - Please note that we do not recommend relying on this service for use with a care alarm. Will my existing copper extensions still work ? No, although the service allows a digital telephone handset to be connected to a 4G router, it remains a mobile-based solution. It is therefore not a like-for-like replacement for a fixed digital landline, meaning any existing copper extensions will not work. Information on Data usage - Home2Phone 4G Router ServiceStremming services like Netflix and IPTV According to Netflix guidelines, watching a TV show or movie in standard definition usually requires approximately 1GB of data per hour, while streaming in HD can use up to 3GB of data per hour. Users can adjust data usage settings in their Netflix accounts to lower bandwidth usage and decrease overall data consumption. However, we advise against continuous streaming of these services on low data plans. How long does 10GB of data last Bandwidth usage depends on what quality setting you choose. Activity Time duration with 10GB. * Data consumption is estimated.
We recommend a data plan of 30GB or higher for optimal use of these services Does Alexa of Google Home use a lot of data ? Like a mobile phone, the amount of data consumed depends on how you utilize the device. If you're continuously streaming radio programs or music, it will naturally consume more data compared to occasional questions or commands. However, sending and receiving voice packets isn't as data-intensive as video. For instance, streaming audio on Alexa typically uses up to 256Kbps, amounting to just over 100MB per hour. To reach a single GB of data, you'd need approximately 10 hours of music and commands. Important information on The Home2Phone ServiceCare Alarms - Important information CL2000 Router
The router includes an internal battery backup that exceeds Ofcom’s requirement to maintain service for a minimum of one hour during a power outage. Please note that any other mains-powered equipment, such as cordless handsets, telecare devices, or care alarms, will not receive power from the router. These devices will require their own independent battery backup or an alternative power source to continue operating during a power cut.
To ensure you can still make or receive calls during a power outage, we recommend keeping a corded telephone available that can be plugged directly into the router. This will allow continued access to the telephone service if cordless or mains-powered handsets do not have their own battery backup.
Power Backup at Mobile Masts / Mobile Network Resilience
There is currently no Ofcom regulatory minimum requirement for how long mobile mast sites must maintain power during a power outage. As a result, mobile network availability during extended power cuts cannot be guaranteed. Important Notice Please note: This is a mobile-based service that operates via a 4G router. As such, unsuitable for some monitored alarm systems, please check compatibility with your alarm provider before proceeding. Any Care Alarm is connected at your own risk. This service is not suitable for use with any monitored medical or life-critical systems.. If the care alarm is independent and does not require a telephone line to function, then the Home2Phone service can be used safely.
Cooling Off Period - Please read All new orders include a statutory 14-day cooling-off period starting from the date you agree to our services.
If you decide to cancel within these 14 days, you will not be charged for any service rental during this period. However, you may still be charged for any usage of the service during that time.
If equipment has been provided, it must be returned to us undamaged and in its original packaging.
Please note that activation and installation charges are non-refundable once the service has been set up.
In some cases, we may expedite your installation or activation; however, if your service is activated within these 14 days, you forfeit your right to cancel. If an ongoing order is canceled, no additional orders will be accepted for the same name, address, or telephone number for 36 months from the order cancellation date. Credit Limit and Credit Check If you’re an existing Simple Telecoms customer switching to Home2Phone, we won’t carry out a credit check. When you apply for any telephone or Broadband service contract with us we will perform a hard credit check on the user and the address the service is being provided at. We may also credit check the bill payer if different to the user. This will involve a credit reference agency to confirm your identity/s. They'll also examine your financial records and borrowing history. Using this information provided by the credit-rating agency, which in our case is Creditsafe. We will then make a decision whether to accept you for the contract/service you’ve applied for. This decision is made solely by our credit-checking team based on the information from Creditsafe. A credit check is ONLY performed once a direct Debit has been set up with us, as this is regarded as an acceptance of our terms and conditions, and intent to apply for a service. If your credit rating prevents you from getting a contract from us we may offer a tailored solution for people with bad credit. If your application is accepted a credit limit will be placed on the account for any chargeable calls. This safeguards our customers from running up a large bill. If this credit limit is reached outbound calls will be barred other than 999 freephone and the NHS helplines. Call spend Warnings can be set up within our online billing system, and we strongly recommend this is done. Please note. Any credit check performed be it on the end user and or the bill payer will show on your/their credit history. Who is CreditSafe? - Creditsafe, are global intelligence experts, specialise in business and consumer credit checking, and is the world's most used provider of online credit reports. Your credit history is checked by CreditSafe. If you have any questions about your credit file you'll need to speak directly to CreditSafe. Home2Phone Terms and Conditions Fixed Line Rental Ψ No Line Rental Increases for 24 Months - Excludes Pension Credit plan
From the activation date, your line rental cost will remain fixed for 24 months. This does not include charges for data usage or any out-of-bundle services. Each year on April 1st, the monthly cost of services may increase by the rate of inflation plus 3.9%, but only after the initial 24-month period has ended.
If your call plan changes during the 24-month period, the original timeframe continues, your 24-month price guarantee does not reset.
How the Monthly Billing works You will be charged rental from the day Simple Telecommunications Ltd supplies the Home2Phone service. All chargeable services are paid in advance. The first invoice will show a charge for the whole month in which the invoice is issued and for the whole of the following calendar month. (2 whole months). This advance payment means you'll have covered your 30-day notice period for cancellation, allowing us to terminate your service/s for you the same day you notify us should it become necessary. It will also include the part month during which the service went live with us. Services are provided subject to status and or credit check. Service payment methods We only accept Direct Debit for monthly service payments. Our Direct Debits are regulated by the Financial Conduct Authority as an Authorized Payment Institution. Your payments are protected by the Direct Debit guarantee. Direct Debits are set up directly with our direct debit partners via our website or by email. It is not possible to fill out a paper DD mandate and post it back. Services and paying via Direct Debit are subject to status and or credit checks.
A live direct debit must be linked to your account at all times. Should a direct debit be cancelled, we will contact you to request that a new one be set up before the service is automatically suspended.
Please note that a suspended service will still have full access to emergency services.
Emergency Service Listing (999,112) The service is provided in accordance with Ofcom regulations and can support emergency services calls. Once the service is activated for the customer, calls to the 999/112 public emergency services will be routed to one of several national emergency call handling agents. Please note that the agent may not be the closest to the area code associated with the calling CLI. The presented CLI will always reflect the user’s designated default CLI as specified by the end user. When dialing emergency services, the call may be identified as a VoIP service from Simple Telecoms, prompting the emergency services operator to verify the caller’s address using the National Database. It is the user’s responsibility to ensure that their address information is kept up to date with us. Calls to emergency services will display a CLI associated with the default Home2Phone service. However, as a SIM based service, Home2Phone may not always be available in certain situations, such as: During a mobile operator service outage, which could result from a power failure, cell site malfunction, or lack of mobile coverage. If the end customer’s account has been suspended. Additionally, it is important for end users to understand that emergency personnel may need to confirm both their identity and location when they make a call. Fair Usage Policy To safeguard customers who may forget to hang up, the maximum call duration is set to 2 hours. Additionally, each Home2Phone account is restricted to a maximum of 99 distinct dialled numbers.
The making of calls to rebate or revenue generating numbers is not allowed. Calls to NGN numbers (084,087) the NGN access cost will be charged at £0.10 per minute plus the NGN call band cost for the number. Landline calls 2,000 minutes per month. UK calls to included mobile networks - 2,000 minuts per month. Roaming calls - 2,000 minites per month. SMS/Text messages - 2,000 messages per month.
Mobile Coverage & Service limitations Home2Phone operates solely over the EE mobile network. Although the service allows a standard telephone handset to be connected to a 4G router, or used in a GSM phone it remains a mobile-based solution and is not a like-for-like replacement for a fixed digital landline. Performance is dependent on mobile network conditions, including signal strength, local coverage, environmental interference, and network congestion. As a result, users may encounter call quality issues, intermittent service, or dropped calls, common limitations inherent to all mobile services. Mobile network performance, including coverage, is controlled entirely by EE and is outside of our control. Please note that we do not recommend relying on this service for a care alarm. Download the full Home2Phone price list Check your EE mobile covrage
To check coverage you will need to enter the coverage checker and enter the postcode location where you want the coverage information. Please leave the "Device" blank if you are using our Home2Phone router. Optionally, you can include the information on the mobile device being used. This will allow the coverage checker to display the data availability according to the technology that is compatible with your handset (i.e. it will tell you that you can’t get 5G coverage with an iPhone 6S). Ψ The monthly line rental price for monthly services will rise in April each year by the rate of inflation plus 3.9% ✅ Mobile Coverage and Service limitationsHom2Phone is a mobile-based telephone solutionthat uses the EE mobile network Home2Phone operates solely over the EE mobile network. Although the service allows a standard telephone handset to be connected to a 4G router, or used in a GSM phone it remains a mobile-based solution and is not a like-for-like replacement for a fixed digital landline. Performance is dependent on mobile network conditions, including signal strength, local coverage, environmental interference, and network congestion. As a result, users may encounter call quality issues, intermittent service, or dropped calls, common limitations inherent to all mobile services. Mobile network performance, including coverage, is controlled entirely by EE and is outside of our control. Please note - that we do not recommend relying on this service for a Care Alarm. Although we do have customers who use Care Alarms with this service, this is done entirely at your own risk. For Care Alarm systems, we strongly recommend using a fixed digital line service, which is more suitable and reliable for this purpose. Please contact our team for more information on fixed digital lines. |
Free delivery
FREE Delivery on all hardware
Secure payment
Trustpilot
4.9 rating
Contact us
0330 122 0000
Simple Telecommunications Ltd Copyright © 2012 -2026 - Simple Telecoms website uses cookies