Telephone Line only in Care Homes - From £14.98 /month

1PHONE is Ideal if you need a telephone line only in a Care Home

Telephone line only deals for Care Homes and Sheltered Housing - Moving a loved one into Sheltered Accommodation, Nursing Homes, or a Care Home is an incredibly stressful and emotional time, along with all the procedures to follow and paperwork to complete, getting a phone line only installed is just another thing on the long list of things to sort out, however, this can prove to be harder than you think. With the introduction of fixed Digital lines only being installed from the 5 of September 2023 you can no longer have a copper line. Most Care Homes are not prepared or do not have the infrastructure for a new fixed Digital line service, or because the room has no telephone point installed or listed in the Openreach database. We have a ground-breaking telephone service, specifically designed for Care Homes, and that can be installed and working normally within 48/72 working hours, without the need for Openreach to install any infrastructure, or connecting the home's in-house systems.
Can I keep my phone number?- Yes you can, even if you move rooms or even to a different Care Home - Most people have had their telephone number for years, and for a lot of seniors and pensioners keeping their telephone number is a must. We can move 99% of telephone numbers. So regardless of if you're moving into a care home in a different part of the country we have the technology to ensure you will always be able to take your current phone number with you, without the need to install any infrastructure at the new address. Just pick up the phone and move it to a different location.
Landline in a Care Home - Telephone line in a Care Home

5 Reasons Why Choose Our 1Phone Telephone Only Solution

Works without the need for any Openreach infrastructure or waiting to have a line installed in to the room

The 1Phone system is completely independent of Openreach or any other providers' fixed line network. So no waiting for an engineer to install a line in to the room     

Far more reliable than a fixed/Digital line telephone service - No more costly engineer fault repair visites 

Digital lines still use copper or Fibre cables, so you are still going to get faults in the network. Unlike the 1Phone service which is not reliant on copper or fibre cables. 

Works just like a fixed line telephone would with a standard phone and get to  keep your current telephone number

​Most standard telephones will work with the new 1PHONE service. If you have a copper phone number we can move this over as well. Normally takes 10 working days

A cheaper solution than using the Care Homes or Sheltered Accommodation in-house telephone service

The service is far cheaper than most in-house phone services. Also if you move into a different care home or a different room you will always have your telephone line.

Price Lock - Guaranteed no line rental price increases for 24 months Ψ

Our Line Rental Price Lock promise ensures that your monthly line rental price will remain unchanged for a 24-month period from the date the service was activated  

Setting up a Care Home 1Phone service is as easy as 1, 2, 3, 4

Multi Network Digital Telephone service built to work almost anywhere 

1. Choose the call plan that aligns with your requirements, and simply click the "Request a Quote" button to inform us of your decision. We will promptly send you a comprehensive cost breakdown. If you require assistance in selecting the optimal package, we're here to help. Additionally, you have the flexibility to switch call plans twice a year at no extra cost if the need arises.Ψ
2. If you wish to transfer your existing telephone number, we will initiate the process by placing an order with your current telephone provider to move the number into your new account with us. If you prefer a new number, we can provide you with a fresh and unique one. It's important not to cancel your current service with your old provider; we will handle this process on your behalf.
3. Subsequently, a 1Phone router will be dispatched to your home address through DHL. This router has already undergone testing and is prepared for immediate use, requiring no additional steps on your part. In the case of a new number, simply connect your phone to the router using the special cable provided in the box, and you're all set to go.
4. If you're bringing your home number over to us, it's a breeze! On the day of the telephone number transfer, simply connect your phone to the 1Phone router using the special cable we've included in the box. Your 1Phone router, delivered by DHL, will arrive before the number transfer takes place. Once it's all set up, you're good to go!

CARE HOME - 1PHONE DIGITAL VOICE TELEPHONE ONLY CALL PLANS AT OUR LOWEST PRICES

Telephone Lines in Care Homes - From 14.98 /month

1PHONE - Pay as you go

14.98 /month inc VAT
Our Price Lock Promise Ψ
You can relax with our price promise – Guaranteed no rental price increases for 24 months from live date - guaranteed.
NO Openreach phone line needed
Keep your telephone number
Works with most standard handsets
Service can be used almost anywhere
NO cost for incoming calls
Only Pay Only For What You Use
Calls to UK Landlines 6ppm
Calls to UK mobiles 10ppm
Call connection cost 10p per call
Free Caller Display
1571 Answerphone service
Call back last number - *68
Call back the last person who called you - *69
Premium Number Barring 
118 Directory Enquiries barring
Personal Number barring (070)
Special Services barring  (084)
Special Services barring (087)
DTMF-2833 compliant (Care Alarms)
30-day rolling contract

1Phone - 1000

16.98 /month inc VAT
Our Price Lock Promise Ψ
You can relax with our price promise – Guaranteed no rental price increases for 24 months from live date - guaranteed.
NO Openreach phone line needed
Keep your telephone number
Works with most standard handsets
Service can be used almost anywhere
NO cost for incoming calls
Includes Calls to landlines and mobiles
700 Minutes to UK landlines p/m*
300 Minutes to UK standard mobiles p/m*
NO Call connection cost
Free Caller Display
1571 Answerphone service
Call back last number - *68
Call back the last person who called you - *69
Premium Number Barring 
118 Directory Enquiries barring
Personal Number barring (070)
Special Services barring  (084)
Special Services barring (087)
DTMF-2833 compliant (Care Alarms)
30-day rolling contract

1PHONE - 2000

19.98 /month inc VAT
Our Price Lock Promise Ψ
You can relax with our price promise – Guaranteed no rental price increases for 24 months from live date - guaranteed.
NO Openreach phone line needed
Keep your telephone number
Works with most standard handsets
Service can be used almost anywhere
NO cost for incoming calls
Includes Calls To landlines and mobiles
1000 Minutes to UK landlines p/m**
1000 Minutes to UK standard mobiles p/m**
NO Call connection cost
Free Caller Display
1571 Answerphone service
Call back last number - *68
Call back the last person who called you - *69
Premium Number Barring 
118 Directory Enquiries barring
Personal Number barring (070)
Special Services barring  (084)
Special Services barring (087)
DTMF-2833 compliant (Care Alarms)
30-day rolling contract
Call plan prices listed are for a telephone only service using a 1PHONE SIM card. The SIM card  cannot be used in any other router as the SIM is Router Locked.
The monthly price for monthly services will rise in April each year by the rate of inflation plus 3.9%, from 2024.

How our Care Home telephone line only service works

​No Openreach line is needed for our 1Phone telephone line-only service setup, which is a quick Plug & Play solution. All you need to do is connect the router to a power socket and link your telephone handset to the router, no additional steps are required. Our service utilizes a special data SIM card housed within the 1Phone router, compatible with the four main mobile networks: Vodafone, O2, EE, and Three. This SIM card enables the router to make and receive calls using the data NOT through the SIM, ensuring coverage wherever you place the 1Phone telephone router by selecting the best network available. In case the primary network experiences downtime, the router seamlessly switches to the next available mobile network, ensuring continuous coverage. Before dispatching the 1Phone router and SIM card, we pre-program them with all your telephone line information. The router is locked to the SIM, ensuring it's ready to use upon receipt.
For customer safety, call barring is automatically applied to international, premium rate numbers, personal numbers, and UK special services numbers starting with 084 and 087. Calls to mobile phones are an opt-in service, and the removal of certain call barring may require a deposit. Note that barring of premium numbers cannot be removed.
∆ - Additionally, our opt-in 24/7 monitoring system checks in with the router/SIM every 60/120 minutes to ensure they respond. If there is no response after four attempts (2 hours), an alert will be raised against your account/router. We promptly notify the designated point of contact or end user via email if the router is not detected online.

Telephone line only service - Care Home 1Phone line only

One off telephone Activation cost

Our 1PHONE Digital telephone line only service is on 30-day rolling contract.
Same day switch off if needed
Already with us?
Save over 48
​Existing Simple Telecoms customers - includes Router One off activation cost  89.98
No infrastructure needed
Migration from another provider
Includes moving your number
Includes Router and Postage
One off activation cost 138
No installation visit needed
New number
Save over 30
Includes a nice new number
Includes Router and Postage
One off activation cost 99.98
No installation visit needed
If you need any help just give us a call 0330 122 0000 -  Monday to Friday 9AM to 5PM

No need to install any telephone infrastructure at the address. - The Service Can Be Moved Almost Anywhere


Special Offer - Gigaset A170 cordless phone for Just 18.99 inc VAT

† Special offer if ordered at the same time - The Gigaset A170 cordless phone is fully compatible with our Care Home 1PHONE telephone service, and at just just 18.99 inc VAT (normally 28.72) its fantastic value for a Cordless basic phone. - Discover the Gigaset A170. It's a basic, reliable cordless phone with made-in-Germany quality. User-friendly keys with sensitive pressure points make dialing effortless. A large, illuminated, and graphical dot-matrix display eases reading. And thanks to a pre-configured registration to the base station, the setup takes nothing but a quick Plug & Play. And there's one more thing you won't have to worry about: Eco Mode Plus with no radiation makes it the environmentally friendly choice in telephony.
 
User-friendly keys with sensitive pressure points make dialing effortless. A large, illuminated, and graphical dot-matrix display eases reading. And thanks to a pre-configured registration to the base station, the setup takes nothing but a quick Plug & Play. So there's one more thing you won't have to worry about.
Just click the button below for more information.

Gigaset A170 cordless phone for Just 23.85

Care Home 1PHONE Telephone plan information

Care Home 1PHONE - PAYG
Basic 1PHONE Voice PAYG phone service is a pay as you call service with a very low line rental cost per month. This is ideal for customers who receive more calls than they make. You can change your call plan by just giving us a call. There is a small admin cost of 9.99 per change, and the change will take effect on the next billing period. 
  • Calls to UK National and Local numbers 6ppm
  • Calls to UK standard mobile numbers 10ppm
  • Call connection cost 10p per call
  • Online customer control panel
  • Online Call Statistics Inbound and Outbound
  • Free Caller Display
  • 1471 service included
  • 1571 Answerphone service
  • Premium number barring
  • 118 Directory Enquiries barring
  • Personal Number barring (070)
  • Non standard Mobile barring (071-079)
  • Special Services barring up to 13ppm (087)
  • 30-day rolling contract
This plan is great for people who intend to manly receive calls, and makes less than 30 minutes of calls per month to local, national and mobile telephone numbers, or the line is a Lifeline or Care Alarm system.
Care Home 1PHONE - 1000 *
700 Minutes - 01/02/03 UK Landlines per month
300 Minutes to UK standard mobiles per month
03 UK Landlines - Max 30% of inclusive landline minutes.
Once the included minutes have been used, the standard rate for calls made will apply depending on the number called, and time of day.
UK included minutes are for standard mobile mobile networks O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in charge bands FM1, FM3, FM4, FM5 and FM6 at any time. Other mobile networks are charged at a different rate. Please note, this does not include calls to Lyca or Lebara mobiles or any mobile virtual network operator not based on the UK GSM cellular network. Weekends are Saturday 00.00 to Sunday 23.59. Daytime Monday to Friday 7am to 7pm. Evenings & nighttime Monday to Friday before 7am & after 7pm. Included UK landline calls are subject to a Fair Usage Policy (FUP)
Over the 01/02/03 landline minutes calls to UK standard landlines starting 01/02/03 will cost 2p per minute, NO call connection cost.
Over the included UK standard mobile minutes calls to mobiles cost 7ppm peak, and 4.5ppm off-peak, NO call connection cost.
Maximum Call Length - We have a maximum call length of 24 hours (1440 minutes) for a single phone call. This is a feature to help protect against large unexpected bills where a call may have failed to disconnect, or is part of a fraudulent activity. We cannot override this on a per account or user basis. To safeguard against "Bill Shock" All accounts also have a credit limit for chargeable calls. Once this limit has been reached your service may be restriucted until the following billing period.  
Care Home 1PHONE - 2000 **
​1000 Minutes - 01/02/03 UK Landlines per month
1000 Minutes to UK standard mobiles per month
03 UK Landlines - Max 30% of inclusive landline minutes.
Once the included minutes have been used, the standard rate for calls made will apply depending on the number called, and time of day.
UK included minutes are for standard mobile mobile networks O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in charge bands FM1, FM3, FM4, FM5 and FM6 at any time. Other mobile networks are charged at a different rate. Please note, this does not include calls to Lyca or Lebara mobiles or any mobile virtual network operator not based on the UK GSM cellular network. Weekends are Saturday 00.00 to Sunday 23.59. Daytime Monday to Friday 7am to 7pm. Evenings & nighttime Monday to Friday before 7am & after 7pm. Included UK landline calls are subject to a Fair Usage Policy (FUP)
Over the 01/02/03 landline minutes calls to UK standard landlines starting 01/02/03 will cost 2p per minute, NO call connection cost.
Over the included UK standard mobile minutes calls to mobiles cost 7ppm peak, and 4.5ppm off-peak, NO call connection cost.
Maximum Call Length - We have a maximum call length of 24 hours (1440 minutes) for a single phone call. This is a feature to help protect against large unexpected bills where a call may have failed to disconnect, or is part of a fraudulent activity. We cannot override this on a per account or user basis.
To safeguard against "Bill Shock" All accounts also have a credit limit for chargeable calls. Once this limit has been reached your service may be restriucted until the following billing period. 
Our Price Lock Promise Ψ
The Price Lock promise means that your monthly line rental price without any discounts that you may have had, will remain the same for a 24 month period from the date the service went live, and that you stay on the same call plan for this total period. From month 25 the monthly line rental price will rise in April each year by the rate of inflation plus 3.9% If RPI is negative, we’ll only apply the 3.9%.
  • Your contract is still on a 30-day rolling contract, with 30 days notice.
  • The Price Lock guarantee will remain in place providing the call plan is not  changed within the 24 month period.
  • The Price Lock is for the monthly line rental only. And does not apply to call charges or any other chargeable services.
  • A call plan change/s the line rental will revert to the monthly price for monthly services rising in April each year by the rate of inflation plus 3.9%.
  • A change of ownership, including account name the line rental change/s will revert to the monthly price for monthly services rising in April each year by the rate of inflation plus 3.9%
Our Price Lock Promise is not available on any other products or services.
Barring calls to 118 numbers - 118 are directory enquiries services
Calls to 118 telephone information services are barred as standard. Calling 118 numbers are extremely expensive numbers to call. The barring can be lifted, however we will ask for a deposit before this can be done.
Barring of International, Premium rate, NGN 08 numbers and Personal Numbers
To safeguard all our customers, call barring for International (other than any included International countries) and Premium rate numbers starting 09 and some 08 and Personal Number Calls (070) numbers will be applied automatically to the telephone line. 
We offer a greater safeguard: we can block Special Services Calls up to 7ppm (084), and Special Services Calls up to 13ppm (087) on request.
Barring calls to mobile phones and 999 emergency services is an opt-in service. Please contact customer services to opt in the mobile barring service free of charge. 
Please note - Due to Ofcom directive classifying certain (not all) 08 numbers as premium rate numbers, you will still be unable to call some 08 numbers as they are now classed as Premium rate numbers, so please check with your equipment or Care Alarm provider, as well as any catalogue companies you may call, as these numbers may be barred, and this premium rate barring cannot be removed, unlike the international call barring, which can be removed. Ofcom directive classifying certain 08 numbers as premium rate in these charge bands, SC011, SC13, SC014, SC047, SC075, SC092, SC093. Please check if you have a care alarm, as some use these charge bands. It is possible to lift the barring on these charge bands but we will require a deposit before this can be done. The same will be required to access high cost International destinations.
How to Redial last number and Call back the last person who called you
As this is a SIM based service and not an Openreach based service, the ring back and last person that called services are slightly different in their access. If these are used regularly we recommend setting a speed dial up on the handset.
  • The access to 1571 remains the same
  • *68 Redial last number
  • *69 Call back the last person who called you
Special Offer - Gigaset A170 cordless phone for Just 18.99 inc VAT †
Special Offer Terms and Conditions
  • Offer is available until 11.59pm BST on 29/09/2023 or while stock lasts.
  • Offer is only available for customers who are in a Care Home or Sheltered Accommodation with an independant care alarm system.
  • Discount applies to the Gigaset A170 cordless phone and cannot be used in conjunction with any other offer or promotion.
  • The offer price of 18.98 only applies if placed at the same time of ordering the 1PHONE service, and will be reflected in the activation invoice cost.
  • The offer price is not available separately.
  • D​ue to logistics the handset and the 1PHONE router may not be delivered at the same time. And is subject to availability and stock at the time of placing your order.

Frenquently asked questions about digital voice lines

If I have the 1PHONE service, will I still need to move to a digital line later?
NO, the 1Phone service is a digital service already, and NOT reliant on any Openreach lines or services, so you will not need to move at any point. So you are completely covered for the Copper switch off in 2025, so don't worry. 
Can I keep my telephone number?
Yes, we can move 99% of telephone numbers - Most people have had their telephone number for years, and for a lot of seniors and pensioners keeping their telephone number is a must. So regardless of if you're moving home, to a different part of the country, or even a different part of the world, we have the technology so you will always be able to take your current phone number with you. However, if your telephone number/line has been switched off before we move the number you only have 31 days from when the line/number was switched off to move it to a new provider. Passing this date you the number has been lost. 
What's the best location for the 1PHONE router?
We would recommend placing the router near or in a window space to give the best reception. However don't worry too much about this as the router has access to all for mobile networks, so it will pick what's best for the location at the time. Due to the way out voice service works the router does not need to be in the best signal location, and the voice serce needs next to no signal/data to work. So place in the most covenant place, and then check if you can make and receive calls OK. Sometimes an inch to the left or right can make a huge difference in signal.
Can I move the 1PHONE router to a different location? - (999 services)
Yes, you can relocate the 1PHONE router almost anywhere you like. However, it's your responsibility to notify us of any permanent location movement of the router, as we have to update the 999 emergency services database with the new address. If you do not let us know, the emergency services will attend the last known address the 1PHONE router was registered to.
Can I had Broadband to the service?
Not at this time, the service is a telephone service only. We may offer a broadband service at a later date. If you need a broadband service we can check with Openreach to see if there is any infrastructure listed at the address and room. But putting lines and broadband into Care Homes can be a tricky and lengthy job as most Care Homes are not prepared or do not have the infrastructure for a new fixed Digital line service. Please note - The WiFi is switched off. However even if you switch this on there will be no access to the Internet.  
Will my telephone extensions still work with a 1PHONE line?
No, the 1PHONE service is not a copper based service, thus no copper lines or extensions will work.  However, we strongly recommend using a BT 4600 cordless phone kit or a new digital phone as this will get around the problem.
How to Redial last number and Call back the last person who called you
As this is a SIM based service and not an Openreach based service, the ring back and last person that called services are slightly different in their access. If these are used regularly we recommend setting a speed dial up on the handset.
  • The access to 1571 remains the same
  • *68 Redial last number
  • *69 Call back the last person who called you
Do I need to contact my current provider?
No need, we'll send them a transfer request for your telephone number. Once we have placed your order, your current provider may send you a letter or email just to let you know that your telephone number is transferring to us. Once the transfer has been completed, your old provider should send a final bill to you for anything outstanding.
You will receive the 1PHONE router well before the telephone number moves over. This will also come with a temporary number, so you can start to make calls right away. On the move date the temporary number will be replaced with your old copper number automatically.
Can I use my old telephone on the new service?
Yes, most standard telephone will work with the new 1PHONE lines, even ones with built-in call blockers. So, there is no need to get a special phone. However we cannot guarantee this 100%. At the time of writing the Trucall blockers are not compatible with any 1PHONE or digital lines. If you have or are looking to use one of these units you will need to contact them directly for an update on when these will be compatible for use on digital lines. We have also had customers that have experienced One Way audio, this was also found to be an incompatible phone.
How long will it take to switch over my telephone number?
Switching your current telephone number on to the 1PHONE network usually takes about 10/15 working days, depending on your old provider responding to our request to move the telephone number. We'll normally let you know what day your number will move and be live within 48 hours of accepting your order. Once we have the port date for your telephone number a ou will receive the 1PHONE router well before the telephone number moves over. This will also come with a temporary number, so you can start to make calls right away. On the move date the temporary number will be replaced with your old copper number automatically.
Are the calls as good as a cooper-based line?
Yes, and unlike copper-based lines you will not suffer from noisy or crackly lines any more, it's just not possible. The calls are as good as making a mobile phone call. You will also need to dial the full telephone number, just like making a mobile phone call from your mobile. 
Can I move my telephone number to different provider?
Yes, however, the provider you are moving to will be responsible for this process. Customers that have ported their telephone number out of the Simple Telecoms to another provider will not be eligible for a free of charge port back to Simple Telecoms until the term of 36 months has passed from the original port out date, irrespective of any current or future offers being advertised in the press or Simple Telecoms websites. Should you wish to move your telephone number back to us within the 36-month period, there would be a cost to do so. Also, the telephone number must remain live and paid up to the point of the transfer to move the number. 
Can I lift the barring of the International and Premium rate numbers?
To safeguard all our customers, call barring for International and Premium rate numbers starting 09 and some 08 numbers will be applied automatically to the telephone line. Barring calls to mobile phones is an opt-in service. Please contact customer services to opt in the mobile barring service free of charge. Please note - Due to Ofcom directive classifying certain (not all) 08 numbers as premium rate, you will still be unable to call some 08 numbers as they are now classed as Premium rate numbers, so please check with your equipment or Care Alarm provider, as we bar calls to all premium rate numbers to safeguard our customers, and this premium rate barring cannot be removed, unlike the international call barring, which can be removed. Ofcom directive classifying certain 08 numbers as premium rate in these charge bands, SC011, SC13, SC014, SC047, SC075, SC092, SC093.
What do I do if I have a fault with the telephone service?
There is very littel to go wrong, and routers are extremely reliable.  And It's extremely unlikely all four mobile networks would go down at the same time, plus SIM cards don't just go wrong by themselves. If you suspect you have a problem the first thing would be to reboot the router, and check the battery backup is switched on before contacting our support desk. This is NOT an Openreach service, thus no engineer can be sent, and even if they could, there is nothing to check other than if the router is online, which we can do from our call centres. Almost 99% of problems are related to the power being removed from the router by a third party, or the router moved to a very poor signal location.
In the event of a power cut how can I still use the service?
You would need to purchase a battery backup for both the router and any mains powered telephone handsets you are using. If you would like us to provide you with a cost for a backup unit please just let us know.
How will moving to a 1PHONE based service affect my other telephone devices at?
​You will need to connect any telephone devices that are currently plugged into the telephone wall socket in the home, into a telephone socket on the router This could include care alarms, Telecare devices, Intruder alarms, etc. You should contact your device service provider if you are concerned to make sure that they will continue to work with an internet-based service. Ofcom makes this very clear. It's the device manufacturer's responsibility to make sure their equipment works with digital lines, not the underlying provider of the voice service.
Can I have a paper bill each month?
Yes, as a paper bill can be sent each month at a small extra cost per month, and will be sent to your address. We also have a full online billing system, so a family member can keep an eye on things as well for you.
Fault Care Levels and response times - (Please take the time to read)
There is very littel to go wrong, and routers are extremely reliable.  And It's extremely unlikely all four mobile networks would go down at the same time, plus SIM cards don't just go wrong by themselves. If you suspect you have a problem the first thing would be to reboot the router, and check the battery backup is switched on before contacting our support desk. This is NOT an Openreach service, thus no engineer can be sent, and even if they could, there is nothing to check other than if the router is online, which we can do from our call centres. Almost 99% of problems are related to the power being removed from the router by a third party.
Other most common problems we have found are
Batteries in cordless phones - This can give busy tone on both inbound and outbound calls. Change the batteries or remove them for a few minutes and then replace them back in to the handset/s. We recommend rebooting the base station/s as well.
Flat batteries - Make sure if you are using a cordless phone that it's fully charged, along with any extra handset connected to the same base station.
Faulty extension leads - If you are running an extension lead, plug the telephone directly into the telephone socket on the router to see if you have a dial tone. If you do have a dial tone, replace the extension lead.
Ringer switched off - This is easily done, make sure the phone is not switched to silent or the ringer switched off.
Telephone unplugged or router switched off - Make sure the telephone is still plugged in to the router, and the router is switched on.
 
1PHONE Digital Line Basic Care - Included
Basic Care is included in all services. Basic care operates during normal working hours. For the reporting of faults, the Simple Telecoms helpdesk is available, 24 hours a day, seven days a week (including UK Public and Bank Holidays). However, with Basic Care Faults we will clear/respond to the fault within 72 working hours of receipt of the fault report, (not including weekends, UK Public and Bank Holidays) excluding any allowable park time.
 
If you have a chronic long-term illness or disability, we would strongly recommend moving to a higher (monthly chargeable) fault repair level if you need a faster response time. It is the end user’s responsibility to make sure they have an adequate care level in place that will offer coverage for faults outside normal working hours and public holidays, should they feel this is needed. Please contact our customer service team for more information.
Understanding Multi-Network SIM switching - ( Please read)
A Multi-Network SIM will switch networks should the default network be unavailable. This means it will only switch should there be a loss of service or poor signal strength, and NOT a network fault, as the network itself would still be online and available for connection for the SIM. Multi-Network SIM cards cannot detect in network faults or problems. 
What's in the Box?
Package content
X1 TPLink router
X1 Power adaptor
X1 RJ11 telephone adaptor
X1 Ethernet cable (not used)
X1 Quick install guide (not used)
Please remember to keep the box and these extra bits as all this will need to be sent back to us if you cancel the service with us.

Important information - Here's the Legal Bits
Calling 999 emergency services
It's your responsibility to notify us of any permanent location movement or the 1PHONE router, as we have to update the 999 emergency services database with the new address. If you do not let us know, the emergency services will attend the last known address the 1PHONE router was registered to.
General Terms and conditions
All service are provided on a 30-day rolling contract, with no disconnection or termination cost. Please click the link below for our full terms and conditions. General Terms and Conditions
Addendum - VoIP Services (Digital Voice)
Please click the link below for our terms and conditions for VoIP lines (SoGEA/FTTP/FTTH) Addendum Terms and Conditions VoIP
Addendum - GDPR
Addendum - Download our full GDPR policy information here
Consumer Price Index Rate Increase
​If you sign up to a new contract or renew your contract for a telephone service (including call charges, features, add-ons, broadband, mobile and VoIP plans) the monthly price will increase each year from April 2024. That increase is based on the Consumer Price Index (CPI) Rate of inflation which is published in January each year plus 3.9%
Emergancy Services Listing (999, 112)
It is the end user’s sole responsibility to notify us of a change of address/location where the service is being used on a permanent basis. This will be used by the police, fire, and ambulance services to provide 999 services to the caller, and allows them to identify who is calling. The Service can be accessed from within England, Wales, Scotland, and Northern Ireland. If you use the Service outside England, Wales, Scotland, and Northern Ireland, you will not be able to call emergency services in the country where you are located.
Billing monthly charges for services
You will be charged rental from the day Simple Telecommunications Ltd supply the service. All chargeable services are paid in advance. The first invoice will show a charge for the whole month in which the invoice is issued and for the whole of the following calendar month. (2 whole months.) This advance payment means you'll have covered your 30-day notice period for cancellation, allowing us to terminate your service/s for you the same day you notify us should it become necessary. It will also include the part month during which the service went live with us. Services are provided subject to status and or credit check. To safeguard against "Bill Shock" All accounts also have a credit limit for chargeable calls. Once this limit has been reached your service may be restriucted until the following billing period.  
Payment methods
We only accept Direct Debit for monthly service payments. Our Direct Debits are regulated by the Financial Conduct Authority as an Authorized Payment Institution. Your payments are protected by the Direct Debit guarantee. Direct Debits are set up directly via our website or by email. No more filling out paper mandates and posting them back. Services and paying via Direct Debit are subject to status and or credit checks.
Credit Limit and Credit Check
When you apply for any telephone or Broadband service contract with us we will perform a hard credit check on the user and the address the service is being provided at. We may also credit check the bill payer if different to the user. This will involve a credit reference agency to confirm your identity/s. They'll also examine your financial records and borrowing history. Using this information provided by the credit-rating agency, which in our case is Creditsafe. We will then make a decision whether to accept you for the contract/service you’ve applied for. This decision is made solely by our credit-checking team based on the information from Creditsafe. A credit check is ONLY performed once a direct Debit has been set up with us, as this is regarded as an acceptance of our terms and conditions, and intent to apply for a service. If your credit rating prevents you from getting a contract from us we may offer a tailored solution for people with bad credit. If your application is accepted a credit limit will be placed on the account for any chargeable calls. This safeguards our customers from running up a large bill. If this credit limit is reached outbound calls will be barred other than 999 freephone and the NHS helplines. However, if you have a Care Alarm this may cease to operate if your credit limit is breached. Call spend Warnings can be set up within our online billing system, and we strongly recommend this is done. Please note. Any credit check performed be it on the end user and or the bill payer will show on your/their credit history.
Who is CreditSafe? - Creditsafe, are global intelligence experts, specialise in business and consumer credit checking, and is the world's most used provider of online credit reports. Your credit history is checked by CreditSafe. If you have any questions about your credit file you'll need to speak directly to CreditSafe.
What happens if I want to cancel my service?
​Simple, If you want to cancel your service, please call us on 0330 122 0000 and we will switch the service off for you the same day if needed. Please remember if you cancel your telephone service completely you stand a high chance you will lose your telephone number​ and it cannot be moved to a new provider. You will also have 30 days to return the router to us to avoid any charges for the router itself.
Fair Usage Policy (FUP) and Acceptable Use Policy (AUP)
Like all other providers, in order to protect our customers and the underline network providers, we have FUP and AUP policies in place. These obligations require your use of our Services to be for private, personal, and legitimate consumer purposes. For information on our FUP and AUP policy, please click the link below. The service must not be used for dial in classes, or any other similar services, as well as conference calling. We reserve to suspend/cancel the service if this has been found to be the case. 
Digital Voice Telephone Full Terms and Conditions.  
Information on Telecare and personnel Care Alarm systems
Customers who are vulnerable or using pendant service need to contact their service provider, as not all personal/care alarm services are compatible with digital telephone lines. It's the equipment provider's responsibility to make sure their equipment is compatible with digital lines, not the underlying service provider. We strongly advise that you check with your alarm provider before committing to taking a digital line, as moving back to a copper-based line may not be possible to reverse. Click here for more Information
Information on Home Alarm systems
There are potential issues with moving an Alarm line to Digital Phone Lines. Click here for more Information.
Ownership of the 1PHONE router and posting the unit back to us
When you leave Simple Telecoms you will be asked to return the router in its box with all the leads and power supply, this is your cost. If the router is  not returned, you will be liable for a charge. You have a total of 30 days to return your router to us, If you prefer, you may request we collect from you, however this will cost 24.99 inc VAT to have DHL collect from your address. If you are posting the equipment back using the Royal Mail we recommend you get proof of postage. Please rember, the router is locked to the SIM, thus cannot be used on or with a different provider.
Understanding Multi-Network SIM switching works
Our service utilizes a special data SIM card housed within the 1Phone router, compatible with the four main mobile networks: Vodafone, O2, EE, and Three. This SIM card enables the router to make and receive calls using the SIM data NOT through the SIM, ensuring coverage wherever you place the 1Phone telephone router by selecting the best network available. In case the primary network experiences any data downtime, the router seamlessly switches to the next available mobile data network, ensuring continuous coverage
 
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0330 122 0000
Simple Telecoms - Phone services for the elderly