Telephone Line Only for the Elderly - Request a QuoteImportant Notice - Installation, Number Porting and Response TimescalesDue to a significant increase in last-minute demand from customers migrating from traditional copper-based telephone services to modern digital telephony solutions, installation and number porting times are currently longer than normal across the telecommunications industry. We are currently advising customers to allow a minimum of 21 working days for the installation of new services and the successful porting of existing telephone numbers. Lead times are also increasing as we move closer to the national copper network switch-off dates. While every effort will be made to complete your installation and number transfer as quickly as possible, the high volume of orders being processed by network providers and across the industry may result in additional delays. Number Porting and Installation DatesWe cannot guarantee requested installation or number porting dates until they have been confirmed by the relevant network operators. Customer Enquiries and CallbacksWe are currently experiencing an unprecedented volume of sales enquiries and customer calls. While we always endeavour to return calls as quickly as possible, we are unable to guarantee callbacks at a specific requested date or time. We appreciate your patience and understanding during this exceptionally busy period. Planning AheadTo avoid disruption to your telephone service, we strongly recommend placing your order as early as possible and allowing sufficient time for installation and number transfers. We appreciate your understanding and will keep you informed throughout every stage of the order process. Click here for our full General Data Protection Regulation (GDPR). Simple Telecommunications Ltd collects and acts as the data controller for information submitted by you through this website. It will be shared with appropriate Simple Telecommunications Ltd staff only, and used to contact you with information on Simple Telecommunications Ltd products and services if applicable. Care Alarms and Digital Services - Important InformationCare Alarms and Digital Telephone ServicesIf you have a care alarm on the premises, you must tell us before placing any order. Important Care Alarm NoticeOfcom regulations require us to be informed if there is a care alarm system on the premises, regardless of whether it will be used with the new digital service. We will complete a full local telephone exchange check once we receive your request for a quote. Full Fibre-Only PropertiesFor customers whose addresses are listed by Openreach as Full Fibre-only, and who are using or considering a pendant alarm service that requires a telephone or broadband connection to operate, we are unable to provide a Full Fibre service due to Ofcom regulations. Recommended AlternativeIf you rely on a care alarm and do not have access to a mobile phone, we recommend choosing a GSM, SIM-based alarm system. This type of service operates independently of a phone line or broadband connection, making it compatible with Full Fibre installations. UK-Based Customer Services TeamWe take the safety and wellbeing of our customers seriously, particularly when supporting elderly and vulnerable people. Working with Vulnerable CustomersOur customer services team undergoes ongoing suitability assessments as part of their employment to ensure they remain eligible to work with vulnerable individuals. These assessments include checks of national criminal history records, including spent convictions where legally permitted, pending matters, non-conviction information and other relevant disciplinary or police information where applicable. BS7858:2019 Employee ScreeningWe carry out employee screening to the BS7858:2019 standard, a recognised screening framework widely used within the security industry. This process helps identify whether an employee could pose a risk to the safety, security or wellbeing of vulnerable people, giving our customers added confidence and peace of mind. Recruitment and Psychometric TestingIn addition to pre-employment screening, prospective employees undertake psychometric testing as part of our recruitment process. These assessments evaluate personality traits, behavioural characteristics, attitudes and communication skills, helping us ensure that our team members demonstrate professionalism, integrity and a customer-focused approach. |
