Phone Line Only Contact Form

Complete this form and we'll send you some information about the service we can offer. Please complete all fields that apply.
We will only contact you using the contact details you supply. We need the full phone number and address as we need to check what infrastructure exists before we know what work is needed, so we can't give you a price without this information. This quote is supplied without obligation. We won't pressure you to sign up with us.

However if you need help choosing the right package? We're here to help. Call us on 0330 122 0000  between 9am and 5pm Monday to Friday.

UK based customer services team. - We take the safety of our customers seriously
Working with Vulnerable People requires our customer services team to have an ongoing assessment that is essential for their employment of their eligibility to work with vulnerable persons. This involves a check of a person's national criminal history (including spent convictions, pending and non-conviction charges) and other disciplinary and police information. We are carrying out screening to BS7858:2019 level, used in the security sector to see whether an employee could pose a risk to the safety and wellbeing of vulnerable people. Giving our customers the peace of mind that the people we are employing are trustworthy and can carry out the job with trust and integrity. On top of this we also pre employment Psychometrice Testing of each employee for personality, behavioral characteristics, attitude assessment, and vocabulary test.
PLEASE NOTE - Copper telephone line quotes will only be valid until 21st Dec 2022. Past this date we will no longer be accepting orders for copper voice lines. This is In preparation for the complete "Stop Sell” from Openreach taking place on the 1st of September 2023. From 1st of January 2023 you will not be able to buy our old copper telephone products if the new digital telephone service is available at your local exchange. This applies to anyone who's signing up to a new contract, whether you're switching, upgrading or re-grading any service, or you're out of contract and already on a copper product. If you are not able to get the new digital service/s at your premises/home, you won't be impacted and will still be able to keep your existing copper product until the new digital line service is available. But you will need to move at some point.

You may be able to continue/transfer your existing copper-based services to us in very special circumstances up to the 1st of September 2023, and is assessed on a case-by-case basis. However, if your exchange is already on a "Stop Sell” and there are some 600 plus this will not be possible. Please speak to our customer service team for more information. Need help choosing the right package? We're here to help. Call us on 0330 122 0000  between 9am and 5pm Monday to Friday.
Who is the phone line for?
Do they have an active line now?
If yes, what is their current number?
What is their address?
Please include
*the full street address
*the flat number
Please provide the full postcode of the line/s location?
What sort of address is it?
Who should we contact with the info?
What contact number should we use?
What contact email should we use?
What call plan are you interested in?
Is there any other important info we need?
Please include details of:
The old address if you want to move a number
The number you would like to get back if it's inactive
Your relationship to the person named in the first box
We are GDPR Data compliant. Please tick that you agree to our Data Protection and privacy Terms and Conditions before sending your email.
Click here for our full General Data Protection Regulation (GDPR).
Simple Telecommunications Ltd collects and acts as the data controller for information submitted by you through this website. It will be shared with appropriate Simple Telecommunications Ltd staff only, and used to contact you with information on Simple Telecommunications Ltd products and services if applicable.
We are always ready to help and answer any questions regarding our services. We like to do things the old-fashioned way so, unlike our competitors, we do not simply ask our customers to blindly sign up to our services online. Instead we offer a personalised, efficient and friendly service that's tailor made to meet your individual needs. We will always put the customer before profit. You are welcome to drop us your questions via email, or just ask us to call you back. 
FAQs about this form

Why do you need my address and phone number to provide a quote?
We use BT to provide our services, so we need to know where the line is needed so that we can make sure that they have infrastructure in place that we can use. We need to know the phone number so that we can check to be sure it can be moved to us. Sometimes it’s not possible to keep an existing number and we’d rather check that up front.

Will you contact the end user?
We will not make calls to the end user unless it is specifically requested. If we need to make contact, we will always contact the nominated point of contact as entered on the form.

Will a postcode do?
No, postcodes can cover several properties and we need to check the specific one you need the line in. If you are in a property with flats or rooms we would need that information too as BT classes each flat or room as a separate property when providing their services.

What if I’m moving?
The cost will vary depending on what infrastructure is in place at the old and new address. Sometimes it will be possible to keep an existing number and sometimes it won’t. So give us both addresses and we’ll let you know what’s possible.

I'm not a senior. Can I still apply?
Yes, the services are open to anyone over 18 who just wants a phone line and no broadband.

How long will it take for you to answer?
Forms are normally replied to with within 24 hours within office hours, however a response can take up to 72 hours at very busy times. But we always reply. If you have not had a response please check your Spam box. However if you would like to talk to a member of the team, we would be more than happy to hear from you. Our telephone number is 0330 122 0000, and the office is open between 9AM and 5PM, Monday to Friday.

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