Broadband only deals - Ultrafast Full Fibre Internet for the Elderly, Seniors and Retired People

Full Fibre Broadband only deals -  Straightforward broadband deals with straight forward pricing - No telephone line. Some of our more tech savvy customers are finding they can live without a telephone landline, but many still depend on their landline for their broadband connection. However, this has all changed. You can now get a 100% full Fibre Broadband only feed without the need to have an underline copper telephone service. However you may have had your telephone number sometime, and would like to just keep your telephone number live. So you can also add a FREE Digital phone line service at no extra cost per month, and keep your telephone number. You just pay as and when you make a call. Full Fibre Broadband is a must if you are looking for the best experience when using Netflix, iPlayer, Smart TVs, Video doorbells and cameras.  
Low cost 100% Full Fibre Broadband Deals

Don't Believe the Hype - Why pay for speed that don't need
Don't Believe the Hype - Why pay for speed that don't need or can't use
Think of your internet as a bit like a pizza. Different online devices and activities eat up different sized slices of the pizza. The more speed or bandwidth you have, the bigger your pizza is, and more room you’ll have for all the different devices and activities to connect to. But do you really need anything over 200Mbps, we don't think so.
For a family of 4 to 6 people just 100 Mbps is great for up to 10 devices. However a 200 Mbps feed is good for large families of 6+ people with lots of connected devices where everyone wants to watch a different movie or show at the same time. All internet providers advertise the speed you’ll get using an Ethernet cable connected to the router directly, NOT over WiFi. The speed you will get is also reliant on the age and capabilities of your wireless devices and PC network card. 
By far the biggest factor (and no one tells the customer this) is the website/s you are browsing will always determine at what speed they will send/receive the information to you, and not based on what your internet feed is capable of giving. So you can have a 900Mbps feed to your router, but you will only download at the speed the website decides. Netflix only requires 5Mbps to stream in HD, so why give you 900Mbps download when you don't need it, and it also takes up capacerty from other customers. So you have a mega fast feed, but very unlikely to ever get to use it to its full speed. Factor in the limits on your device and PC network card, you may never even come close to ever using it. 

If you need any help just give us a call on 0330 122 0000 Monday to Friday 9AM to 5PM

Our ultrafast 100% FULL Fibre Broadband only deals with faster speeds

Ultrafast Fibre Broadband Only 29.98* /PM
Fibre directly in to the Premises

✔ 100% Fibre with 38Mbps average download speed ‡
Data only: no phone line - just pure broadband
✔ Wi-Fi Hub included
✔ Full Fibre, sometimes called FTTP (Fibre To The Premises)
✔ Data only service, great for Amazon Alexa or Google Home
✔ Great for Netflix, iPlayer, Smart TVs and Video doorbells 
✔ Browse, stream and download on a few devices at once
✔ Unlimited data. Help save on your mobile data usage
12 month contract
✔ NO phone line needed
✔ FREE Migration from your old provider
✔ Available to 41% of UK homes.
Click Here FOR Plan details - Full Fibre 38Mbps
• Service is subject to location, provider, and local exchange availability.
• A Credit check maybe done before your order is accepted. 
Your contract’s minimum length is 12 months, and it runs from the day your services are installed.
• After 12 months, you’ll be able to cancel your services with just 30 days’ notice.
• Early termination/reminder of contract charges will apply if the service is cancelled within the contract term.
• The 38Mbps offer for the entire minimum term of your contract (29.98 a month*, 12-month minimum term contract.).  Prices may change during this period
• The monthly price of Full Fibre 38 will rise in April each year by the rate of inflation plus 3.9%, from April 1st, 2024.
• You need to sign a new contract and will be subject to certain terms. All plans are subject to certain conditions (including location and exchange) and you will need to pay by Direct Debit only.
• Full Fibre 38 broadband service may require an installation by an Openreach engineer. An appointment date and arrival time slot will be agreed when you place your order, this can be changed up to 48 hours prior to the appointment date. The installation typically takes 1-2 hours. If the appointment is missed due to the engineer being unable to get access to your property you may be charged for the missed appointment.
• Full Fibre 38 average download speeds are based on providing an Openreach ONT connection point in the home with an adjustment made based on the typical performance seen across their broadband products. You can check the estimated speed to your property prior to purchasing with our customer service team or click on the “Request a Quote” button for a full cost and speed breakdown. You will also get given a minimum guaranteed download speed.
• Speeds are measured up to the Router, and using a direct connection, not over WiFi. Speeds are also determined by the website you are visiting. 
ultrafast Fibre BROADBAND Only - 29.98 /PM
*The monthly price for monthly services will rise in April each year by the rate of inflation plus 3.9%, from April 1st 2024. ​*Prices may vary based on location and local exchange.

BRAND NEW 100% FULL FIBRE BROADBAND into your house - 12 month contract

FULL FIBRE - 115/20 Fibre
From 34.54* /month inc VAT
✔ 100Mbps average download speed ‡
✔ Data only: no phone line
✔ Wi-Fi Hub included
✔ 100% Full Fibre (Fibre To The Premises)
✔ Unlimited data.
✔ 12 month contract
✔ NO phone line needed
✔ FREE Migration from your old provider
✔ Available to 41% of UK homes.
Plan details - Fibre 115
• Price and service is subject to location, provider, and local exchange availability.
• A Credit check may be done before your order is accepted. 
• Your contract minimum length is 12 months, and it runs from the day your service is installed.
• After 12 months, you’ll be able to cancel your service with just 30 days’ notice.
• Early termination/reminder of contract charges will apply if the service is cancelled within the contract term.
• The 115/20 Mbps offer for the entire minimum term of your contract is 34.54 a month*, on a 12-month minimum term contract. 
• The monthly price of Full Fibre 115/20 will rise in April each year by the rate of inflation plus 3.9%, from April 1st, 2024.
• All plans are subject to certain conditions (including location and exchange) Your monthly payment is by Direct Debit only.
• Full Fibre 115/20 broadband service may require an installation by an Openreach engineer. An appointment date and arrival time slot will be agreed when you place your order, this can be changed up to 48 hours prior to the appointment date. The installation typically takes 1-2 hours. If the appointment is missed due to the engineer being unable to get access to your property you may be charged for the missed appointment.
• Full Fibre 115/20 offers an average download speed of 100 Mbps. You can check the estimated speed to your property prior to purchasing with our customer service team or click on the “Request a Quote” button for a full cost and speed breakdown. We will also provide you with a minimum guaranteed download speed.
• Speeds are measured up to the Router from the ONT, and using a direct connection, not over WiFi. Speeds are also determined by the website/s you are visiting. 
• It’s the customers responsibility to check that their devices and computer/s can run the service you have selected. As older computers, Hubs, and other older devices can normally only run a maximum of 100 Mbps.
​*Prices may vary based on location and local exchange
FULL FIBRE - 220/30 Fibre
From 38.34* /month inc VAT
✔ 200Mbps average download speed ‡
✔ Data only: no phone line
✔ Wi-Fi Hub included
✔ 100% Full Fibre (Fibre To The Premises)
✔ Unlimited data.
✔ 12 month contract
✔ NO phone line needed
✔ FREE Migration from your old provider
✔ Available to 41% of UK homes.
Plan details - Fibre 220
• Price and service is subject to location, provider, and local exchange availability.
• A Credit check may be done before your order is accepted. 
• Your contract minimum length is 12 months, and it runs from the day your service is installed.
• After 12 months, you’ll be able to cancel your service with just 30 days’ notice.
• Early termination/reminder of contract charges will apply if the service is cancelled within the contract term.
• The 220/30 Mbps offer for the entire minimum term of your contract is 38.34 a month*, on a 12-month minimum term contract. 
• The monthly price of Full Fibre 220/30 will rise in April each year by the rate of inflation plus 3.9%, from April 1st, 2024.
• All plans are subject to certain conditions (including location and exchange) Your monthly payment is by Direct Debit only.
• Full Fibre 220/30 broadband service may require an installation by an Openreach engineer. An appointment date and arrival time slot will be agreed when you place your order, this can be changed up to 48 hours prior to the appointment date. The installation typically takes 1-2 hours. If the appointment is missed due to the engineer being unable to get access to your property you may be charged for the missed appointment.
• Full Fibre 220/30 offers an average download speed of 200 Mbps. You can check the estimated speed to your property prior to purchasing with our customer service team or click on the “Request a Quote” button for a full cost and speed breakdown. We will also provide you with a minimum guaranteed download speed.
• Speeds are measured up to the Router from the ONT, and using a direct connection, not over WiFi. Speeds are also determined by the website/s you are visiting. 
• Ψ  It’s the customers responsibility to check that their devices and computer/s can run the service you have selected. As older computers, Hubs, and other older devices can normally only run a maximum of 100 Mbps.
​*Prices may vary based on location and local exchange
FULL FIBRE - 550/75 Fibre
From 46.74* /month inc VAT
✔ 500Mbps average download speed ‡
✔ Data only: no phone line
✔ Wi-Fi Hub included
✔ 100% Full Fibre (Fibre To The Premises)
✔ Unlimited data.
✔ 12 month contract
✔ NO phone line needed
✔ FREE Migration from your old provider
✔ Available to 41% of UK homes.
Plan details - Fibre 550
• Price and service is subject to location, provider, and local exchange availability.
• A Credit check may be done before your order is accepted. 
• Your contract minimum length is 12 months, and it runs from the day your service is installed.
• After 12 months, you’ll be able to cancel your service with just 30 days’ notice.
• Early termination/reminder of contract charges will apply if the service is cancelled within the contract term.
• The 550/75 Mbps offer for the entire minimum term of your contract is 46.74 a month*, on a 12-month minimum term contract. 
• The monthly price of Full Fibre 550/75 will rise in April each year by the rate of inflation plus 3.9%, from April 1st, 2024.
• All plans are subject to certain conditions (including location and exchange) Your monthly payment is by Direct Debit only.
• Full Fibre 550/75 broadband service may require an installation by an Openreach engineer. An appointment date and arrival time slot will be agreed when you place your order, this can be changed up to 48 hours prior to the appointment date. The installation typically takes 1-2 hours. If the appointment is missed due to the engineer being unable to get access to your property you may be charged for the missed appointment.
• Full Fibre 550/75 offers an average download speed of 500Mbps. You can check the estimated speed to your property prior to purchasing with our customer service team or click on the “Request a Quote” button for a full cost and speed breakdown. We will also provide you with a minimum guaranteed download speed.
• Speeds are measured up to the Router from the ONT, and using a direct connection, not over WiFi. Speeds are also determined by the website/s you are visiting. 
• Ψ  It’s the customers responsibility to check that their devices and computer/s can run the service you have selected. As older computers, Hubs, and other older devices can normally only run a maximum of 100Mbps.
​*Prices may vary based on location and local exchange
*12 month minimum term. Availability to UK homes: Ultrafast 41%
Prices may vary based on location and local exchange. The monthly price for monthly services will rise in April each year by the rate of inflation plus 3.9%, from April 1st 2024. ​

Gigafast Fibre Broadband Only 50.94 /PM
Fibre directly in to the Premises

✔ Fibre 900 Mbps average download speed Ψ
✔ 24x faster than standard fibre broadband.
Data only: no phone line - just pure broadband
✔ Wi-Fi Hub included
✔ Full Fibre, sometimes called FTTP (Fibre To The Premises)
✔ Great for Streaming, downloading, HD gaming, video calling
✔ Great for Netflix, iPlayer, Smart TVs and Video door bells 
✔ Browse, stream and download on a multiple devices at once
✔ Unlimited data with a 100% fibre optic connection to the heart of your home
12 month contract
✔ NO phone line needed
FREE Migration from your old provider
✔ Available to 41% of UK homes.
Plan details - Fibre 900
• Price and service is subject to location, provider, and local exchange availability.
• A Credit check may be done before your order is accepted. 
• Your contract minimum length is 12 months, and it runs from the day your service is installed.
• After 12 months, you’ll be able to cancel your service with just 30 days’ notice.
• Early termination/reminder of contract charges will apply if the service is cancelled within the contract term.
• The 900 Mbps offer for the entire minimum term of your contract is 50.94 a month*, on a 12-month minimum term contract. 
• The monthly price of Full Fibre 900 will rise in April each year by the rate of inflation plus 3.9%, from April 1st, 2024.
• All plans are subject to certain conditions (including location and exchange) Your monthly payment is by Direct Debit only.
• Full Fibre 900 broadband service may require an installation by an Openreach engineer. An appointment date and arrival time slot will be agreed when you place your order, this can be changed up to 48 hours prior to the appointment date. The installation typically takes 1-2 hours. If the appointment is missed due to the engineer being unable to get access to your property you may be charged for the missed appointment.
• Full Fibre 900 offers an average download speed of 900 Mbps. You can check the estimated speed to your property prior to purchasing with our customer service team or click on the “Request a Quote” button for a full cost and speed breakdown. We will also provide you with a minimum guaranteed download speed.
• Speeds are measured up to the Router from the ONT, and using a direct connection, not over WiFi. Speeds are also determined by the website/s you are visiting. 
• Ψ  It’s the customers responsibility to check that their devices and computer/s can run the service you have selected. As older computers, Hubs, and other older devices can normally only run a maximum of 100 Mbps.
ultrafast Fibre BROADBAND Only - 29.98 /PM
*The monthly price for monthly services will rise in April each year by the rate of inflation plus 3.9%, from April 1st 2024.

One off  - 100% Full Fibre Broadband Activation cost

All our broadband services are on 12 month contract.

Migration/transfer existing service

FREE Migration/transfer existing service were there is an existing live ONT infrastructure listed 
Includes Wi-Fi Fibre Router
NO engineer visit
12-month contract

Fibre ONT list at address

Existing ONT infrastructure listed at address BUT not live
One off cost from 78.50 inc VAT
Includes Wi-Fi Fibre Router
**NO engineer visit
12-month contract

New FTTP Installation

No existing infrastructure listed.
New installation of ONT
One off setup cost 138.00
Includes Wi-Fi Fibre Router
Includes standard engineer visit
12-month contract
**Engineer Visits - You can request an Openreach engineer visit to connect your router up for you.
However, this is an additional cost. Transferring lines from select providers may will also require an engineer visit.

100% Full Fibre plan information

Full Fibre 115 ‡
  • Price and service is subject to location, provider, and local exchange availability.
  • A Credit check may be done before your order is accepted.
  • Your contract minimum length is 12 months, and it runs from the day your service is installed.
  • After 12 months, you’ll be able to cancel your service with just 30 days’ notice.
  • Early termination/reminder of contract charges will apply if the service is cancelled within the contract term.
  • The 115/20 Mbps offer for the entire minimum term of your contract is 34.54 a month*, on a 12-month minimum term contract.
  • The monthly price of Full Fibre 115/20 will rise in April each year by the rate of inflation plus 3.9%, from April 1st, 2024.
  • All plans are subject to certain conditions (including location and exchange) Your monthly payment is by Direct Debit only.
  • Full Fibre 115/20 broadband service may require an installation by an Openreach engineer. An appointment date and arrival time slot will be agreed when you place your order, this can be changed up to 48 hours prior to the appointment date. The installation typically takes 1-2 hours. If the appointment is missed due to the engineer being unable to get access to your property you may be charged for the missed appointment.
  • Full Fibre 115/20 offers an average download speed of 100 Mbps. You can check the estimated speed to your property prior to purchasing with our customer service team or click on the “Request a Quote” button for a full cost and speed breakdown. We will also provide you with a minimum guaranteed download speed.
  • ‡ Speeds are measured up to the Router from the ONT, and using a direct connection, not over WiFi. Speeds are also determined by the website/s you are visiting.
  • Ψ It’s the customers responsibility to check that their devices and computer/s can run the service you have selected. As older computers, Hubs, and other older devices can normally only run a maximum of 100 Mbps.
Full Fibre 220 ‡
  • Price and service is subject to location, provider, and local exchange availability.
  • A Credit check may be done before your order is accepted.
  • Your contract minimum length is 12 months, and it runs from the day your service is installed.
  • After 12 months, you’ll be able to cancel your service with just 30 days’ notice.
  • Early termination/reminder of contract charges will apply if the service is cancelled within the contract term.
  • The 220/30 Mbps offer for the entire minimum term of your contract is 38.34 a month*, on a 12-month minimum term contract.
  • The monthly price of Full Fibre 220/30 will rise in April each year by the rate of inflation plus 3.9%, from April 1st, 2024.
  • All plans are subject to certain conditions (including location and exchange) Your monthly payment is by Direct Debit only.
  • Full Fibre 220/30 broadband service may require an installation by an Openreach engineer. An appointment date and arrival time slot will be agreed when you place your order, this can be changed up to 48 hours prior to the appointment date. The installation typically takes 1-2 hours. If the appointment is missed due to the engineer being unable to get access to your property you may be charged for the missed appointment.
  • Full Fibre 220/30 offers an average download speed of 200 Mbps. You can check the estimated speed to your property prior to purchasing with our customer service team or click on the “Request a Quote” button for a full cost and speed breakdown. We will also provide you with a minimum guaranteed download speed.
  • ‡ Speeds are measured up to the Router from the ONT, and using a direct connection, not over WiFi. Speeds are also determined by the website/s you are visiting.
  • Ψ It’s the customers responsibility to check that their devices and computer/s can run the service you have selected. As older computers, Hubs, and other older devices can normally only run a maximum of 100 Mbps.
Full Fibre 550 ‡
  • Price and service is subject to location, provider, and local exchange availability.
  • A Credit check may be done before your order is accepted.
  • Your contract minimum length is 12 months, and it runs from the day your service is installed.
  • After 12 months, you’ll be able to cancel your service with just 30 days’ notice.
  • Early termination/reminder of contract charges will apply if the service is cancelled within the contract term.
  • The 550/75 Mbps offer for the entire minimum term of your contract is 44.74 a month*, on a 12-month minimum term contract.
  • The monthly price of Full Fibre 550/75 will rise in April each year by the rate of inflation plus 3.9%, from April 1st, 2024.
  • All plans are subject to certain conditions (including location and exchange) Your monthly payment is by Direct Debit only.
  • Full Fibre 550/75 broadband service may require an installation by an Openreach engineer. An appointment date and arrival time slot will be agreed when you place your order, this can be changed up to 48 hours prior to the appointment date. The installation typically takes 1-2 hours. If the appointment is missed due to the engineer being unable to get access to your property you may be charged for the missed appointment.
  • Full Fibre 550/75 offers an average download speed of 500Mbps. You can check the estimated speed to your property prior to purchasing with our customer service team or click on the “Request a Quote” button for a full cost and speed breakdown. We will also provide you with a minimum guaranteed download speed.
  • ‡ Speeds are measured up to the Router from the ONT, and using a direct connection, not over WiFi. Speeds are also determined by the website/s you are visiting.
  • Ψ It’s the customers responsibility to check that their devices and computer/s can run the service you have selected. As older computers, Hubs, and other older devices can normally only run a maximum of 100Mbps.
Full Fibre 900 Ψ
  • ‡ Speeds are measured up to the Router from the ONT, and using a direct connection, not over WiFi. Speeds are also determined by the website/s you are visiting.
  • Price and service is subject to location, provider, and local exchange availability.
  • A Credit check may be done before your order is accepted.
  • Your contract minimum length is 12 months, and it runs from the day your service is installed.
  • After 12 months, you’ll be able to cancel your service with just 30 days’ notice.
  • Early termination/reminder of contract charges will apply if the service is cancelled within the contract term.
  • The 900 Mbps offer for the entire minimum term of your contract is 50.94 a month*, on a 12-month minimum term contract.
  • The monthly price of Full Fibre 900 will rise in April each year by the rate of inflation plus 3.9%, from April 1st, 2024.
  • All plans are subject to certain conditions (including location and exchange) Your monthly payment is by Direct Debit only.
  • Full Fibre 900 broadband service may require an installation by an Openreach engineer. An appointment date and arrival time slot will be agreed when you place your order, this can be changed up to 48 hours prior to the appointment date. The installation typically takes 1-2 hours. If the appointment is missed due to the engineer being unable to get access to your property you may be charged for the missed appointment.
  • Full Fibre 900 offers an average download speed of 900 Mbps. You can check the estimated speed to your property prior to purchasing with our customer service team or click on the “Request a Quote” button for a full cost and speed breakdown. We will also provide you with a minimum guaranteed download
  • Ψ It’s the customers responsibility to check that their devices and computer/s can run the service you have selected. As older computers, Hubs, and other older devices can normally only run a maximum of 100Mbps.
Adding PAYG phone line FREE of charge - NO monthly line rental
Need to just keep your phone number - You may have had your telephone number sometime, and would like to just keep your telephone number live. We can move your existing telephone line number, or you can have a nice new number, all free of charge. Then all you do is plug your telephone handset into the router we send...simple. There is NO line rental on our Basic PAYG phone service, you just pay for your calls as and when you make any.
  • NO cost for incoming calls
  • NO monthly  telephone line rental to pay each month
  • Calls to UK landlines cost 6p a minute, day or night.
  • Calls to UK mobiles cost 10p a minute, day or night.
  • Call connection charges 10p per call, day or night.
  • Free Caller ID
  • 1471 ​last caller ​service included
  • Voicemail can be added for 1.00 per month inc VAT if required
  • Add a Nuisance call blocker to the line for 1.50 per month inc VAT if required

Full Fibre Broadband Frequently asked questions

What is a Fibre Broadband Only Service?
​Fibre Broadband Only Service - *Broadband only is subject to there being existing infrastructure listed in the Openreach national database at the address. Broadband without a phone line - If you decide NOT to move your existing telephone number on to the service you’ll lose your home phone number and your home phone will no longer work. - You won’t be able to make or receive calls, including to emergency services - You won’t be able to get your home phone number back after 30 days has passed from disconnection. You'll have to get a brand-new number if you decide you need a home phone in the future. Personal alarms and any other services which need a telephone line to your home phone will no longer work. We strongly recommend you check any devices you have connected to the copper line are compatible with digital lines before proceeding. 
‡ What broadband speed can I get?
We offer a range of broadband packages with different speeds. Going from just 38Mbps up to a whopping 1Gbps feed. We always run a check on the telephone line and the address to find out what speeds we expect you to actually get. You will also be given a minimum guaranteed download speed. Broadband services and speeds are dependent on the distance from your home to the exchange or cabinet and external factors such as the wiring in your home, electrical interference and how many people are using the sites you're visiting. We'll use your postcode and phone number (if you provide it) to give you a personalized estimate of the speeds you can expect to receive. Speeds are measured up to the Router, not over WiFi. Our Fibre broadband is subject to availability, geographic location, computer specifications, the website being visited and an exchange check.
Will changing my call plan change the cost of the broadband?
Changing from the PAYG call plane to another plan will increase your monthly rental cost per month. We also have a small admin charge for moving call plans. Furthermore, this can only be done at the start of a new billing period.
How much data can I download?
All of our broadband packages are totally unlimited. This means you can download as much as you want, whenever you want and we won't slow you down at any time. However, like all other providers, in order to protect our customers and our network we have FUP and AUP policies in place. These obligations require your use of our services to be for private, personal, and legitimate consumer purposes, and not for business usage.
Can I change my broadband service and speed?
Yes, you can move broadband speeds, however, this would be classed as a change of service and there would be a cost to do this.as this is classed as a new service.
Can I get a free email address?
We can provide you with an email address, however these are not free. The cost per month providing you have a live broadband connection with us would be 50 pence per month. If you move or terminate the broadband service with us, the cost would increase to 3.99 per month. All email services are POP3 and includes Spam filtering and anti-Virus. You can send and retrieve emails from your PC and mobile phone, as well as from any PC via our online web interface.
Fault Care Levels and response times (Please take the time to read)
First and foremost, If you have a chronic long-term illness or disability, we would strongly recommend moving to a higher fault repair level if you need a faster response time. It is the end user’s responsibility to make sure they have an adequate care level in place that will offer coverage for broadband or telephone faults outside normal working hours and public holidays, should they feel this is needed. Regardless of the fault level on the line a priority fault application cannot be made outside working hours, weekends, or public holidays. Care Level is the term Openreach uses to define their expected response times in the event you report a fault on your broadband (which is the underlined service for your telephone services).

A response does not always mean that the fault will be fixed. For example, if there is a storm and a pole or line is physically damaged the fault may take longer to rectify. The response is just an initial assessment of the problem by the Openreach engineer and, where possible, their estimate of when it will be sorted. Obviously, if it can be fixed at this initial assessment, it will be. A change of Broadband Care Level takes 5 working days to complete.
 
Digital Line/Broadband Basic Care - Included
Basic Care is included in all services. Basic care operates during Openreach normal working hours. For the reporting of faults, the Simple Telecoms helpdesk is available, 24 hours a day, seven days a week (including UK Public and Bank Holidays). However, Basic Care Faults can only be logged with Openreach between 9AM
and 6PM Monday to Friday, excluding Bank Holidays and Weekends. Outside of these periods a fault will be progressed by us between the hours of 09:00 -20:00. If a fault is found this will be passed to Openreach to investigate. Openreach will clear/respond to the fault within 72 working hours of receipt of the fault report, excluding any allowable parked time.
 
Digital Line/Broadband Standard Care - 1.99 per month inc VAT - Standard Care operates during Openreach normal working hours. For the reporting of faults, the Simple Telecoms helpdesk is available 24 hours a day, seven days a week (including UK Public and Bank Holidays). However, Standard Care Faults can only be logged with Openreach between 9AM and 6PM Monday to Friday, excluding Bank Holidays and Weekends. Outside of these periods a fault will be progressed by us between the hours of 09:00 -20:00 7 days a week. If a fault is found this will be passed to Openreach to investigate. Openreach will clear/respond to the fault within 48 working hours of receipt of the fault report, excluding Bank Holidays and Weekends. and any allowable parked time. Please contact us for more information.
 
Digital Line/Broadband Enhanced Care - 24 Clock Hours - 14.99 per month inc VAT - Enhanced Care operates 24 hours a day, 7 days a week including UK Bank and Public Holidays. For the reporting of faults, the Simple Telecoms helpdesk is available 24 hours a day, seven days a week including UK Public and Bank Holidays. Fault will not be progressed outside of office hours of 09:00 -20:00. Outside these times we will process the fault the next day. Openreach will respond/Fix a fault within 24 clock hours of receipt of the fault report, excluding any allowable parked time. Please note - Openreach may turn up unannounced. An "Abortive Visit Charge" will be raised if there is no access to the address at the time of the visit. Please contact us for more information.
 
Digital Line/Broadband Premium/Critical Care - 8 Clock Hours - 19.99 per month inc VAT - Premium/Critical Care operates 24 hours a day, 7 days a week including UK Bank and Public Holidays. For the reporting of faults, the Simple Telecoms helpdesk is available 24 hours a day, seven days a week including UK Public and Bank Holidays. Fault will not be progressed outside of office hours of 09:00 -20:00. Outside these times we will process the fault the next day. Openreach will respond/Fix a fault within 8 clock hours of receipt of the fault report, excluding any allowable parked time. Please note - Openreach may turn up unannounced. An "Abortive Visit Charge" will be raised if there is no access to the address at the time of the visit. Please contact us for more information.

Important information - Here's the Legal Bits
Credit Limit and Credit Check
When you apply for any telephone or Broadband service contract with us we will perform a hard credit check on the user and the address the service is being provided at. We may also credit check the bill payer if different to the user. This will involve a credit reference agency to confirm your identity/s. They'll also examine your financial records and borrowing history. Using this information provided by the credit-rating agency, which in our case is Creditsafe. We will then make a decision whether to accept you for the contract/service you’ve applied for. This decision is made solely by our credit-checking team based on the information from Creditsafe. A credit check is ONLY performed once a direct Debit has been set up with us, as this is regarded as an acceptance of our terms and conditions, and intent to apply for a service. If your credit rating prevents you from getting a contract from us we may offer a tailored solution for people with bad credit. If your application is accepted a credit limit will be placed on the account for any chargeable calls. This safeguards our customers from running up a large bill. If this credit limit is reached outbound calls will be barred other than 999 freephone and the NHS helplines. However, if you have a Care Alarm this may cease to operate if your credit limit is breached. Call spend Warnings can be set up within our online billing system, and we strongly recommend this is done. Please note. Any credit check performed be it on the end user and or the bill payer will show on your/their credit history.
Who is CreditSafe? - Creditsafe, are global intelligence experts, specialise in business and consumer credit checking, and is the world's most used provider of online credit reports. Your credit history is checked by CreditSafe. If you have any questions about your credit file you'll need to speak directly to CreditSafe.
General Terms and conditions
All service are provided on a 30-day rolling contract, with no disconnection or termination cost. Please click the link below for our full terms and conditions. General Terms and Conditions
Addendum - Broadband Services
Addendum for the Broadband underline element of the Digital Voice service - Please click the link below for our Terms and Conditions for Broadband
Addendum - VoIP Services (Digital Voice)
Please click the link below for our terms and conditions for VoIP lines (SoGEA/FTTP/FTTH) Addendum Terms and Conditions VoIP
Addendum - GDPR
Addendum - Download our full GDPR policy information here
Consumer Price Index Rate Increase
​If you sign up to a new contract or renew your contract for a telephone service (including call charges, features, add-ons, broadband, mobile and VoIP plans) the monthly price will increase each year from April 2023. That increase is based on the Consumer Price Index (CPI) Rate of inflation which is published in January each year plus 3.9%
Emergancy Services Listing (999, 112)
It is the end user’s sole responsibility to notify us of a change of address/location where the service is being used on a permanent basis. This will be used by the police, fire, and ambulance services to provide 999 services to the caller, and allows them to identify who is calling. The Service can be accessed from within England, Wales, Scotland, and Northern Ireland. If you use the Service outside England, Wales, Scotland, and Northern Ireland you will not be able to call emergency services in the country where you are located.
Billing monthly charges for services
You will be charged rental from the day Simple Telecommunications Ltd supply the service. All chargeable services are paid in advance. The first invoice will show a charge for the whole month in which the invoice is issued and for the whole of the following calendar month. (2 whole months.) This advance payment means you'll have covered your 30-day notice period for cancellation, allowing us to terminate your service/s for you the same day you notify us should it become necessary. It will also include the part month during which the service went live with us. Services are provided subject to status and or credit check.
Payment methods
We only accept Direct Debit for monthly service payments. Our Direct Debits are regulated by the Financial Conduct Authority as an Authorized Payment Institution. Your payments are protected by the Direct Debit guarantee. Direct Debits are set up directly via our website or by email. No more filling out paper mandates and posting them back. Services and paying via Direct Debit are subject to status and or credit checks.
Will you do a credit check before I can have a service?
If you’re new to Simple Telecoms, we’ll carry out a credit check as part of your application. If you have a low credit score you may have to pay a security deposit. We’ll let you know what that is before you complete your order. If you’re an existing Simple customer switching to a new service we won’t carry out a credit check unless there is a history of late or poor payments. This includes repeated cancellation of Direct Debits.
What happens if I want to cancel my service?
Simple, If you want to cancel your service, please call us on 0330 122 0000 and we will switch the service off for you the same day. If needed. Please remember if you cancel your broadband service within the 12-month contract you may need to pay the remainder of the term left. You will also lose your telephone service. If you wish to retain your telephone service, you will need to move to one of our phone line only services. There may be a small admin cost to do this. 
Fair Usage Policy (FUP) and Acceptable Use Policy (AUP)
Like all other providers, in order to protect our customers and our network, we have FUP and AUP policies in place. These obligations require your use of our Services to be for private, personal, and legitimate consumer purposes. For information on our FUP and AUP policy, please click the link below.
Digital Voice Telephone Full Terms and Conditions.  
Information on Telecare and personnel Care Alarm systems
Customers who are vulnerable or using pendant service need to contact their service provider, as not all personal/care alarm services are compatible with digital telephone lines. It's the equipment provider's responsibility to make sure their equipment is compatible with digital lines, not the underlying service provider. We strongly advise that you check with your alarm provider before committing to taking a digital line, as moving back to a copper-based line may not be possible to reverse. Click here for more Information
Information on Home Alarm systems
There are potential issues with moving an Alarm line to Digital Phone Lines. Click here for more Information.
Broadband Fault Care Levels and Response Times (Please take the time to read)
Our voice service platforms have a 99% uptime. But the first thing we recommend is to reboot the router, as they can lock up from time to time (Never do a Factory reset on the router as this will wipe all settings). We can also run test calls through your account to check the service is fully online and routing calls correctly. 
 
Simple Telecoms customers only - First and foremost, If you have a chronic long-term illness or disability, we would strongly recommend moving to a higher fault repair level if you need a faster response time. It is the end user’s responsibility to make sure they have an adequate care level in place that will offer coverage for faults outside normal working hours and public holidays, should they feel this is needed. Regardless of the fault level on the line, a priority fault application cannot be made outside working hours, weekends, or public holidays. Care Level is the term Openreach uses to define their expected response times in the event you report a fault on your broadband (which is the underlined service for your telephone services). A response does not always mean that the fault will be fixed. For example, if there is a storm and a pole or line is physically damaged, the fault may take longer to rectify. The response is just an initial assessment of the problem by the Openreach engineer and, where possible, their estimate of when it will be sorted. Obviously, if it can be fixed at this initial assessment, it will be. A change of Broadband Care Level takes 5 working days to complete.
 
Broadband Standard Care - Included
Standard Care is included in all services. Basic care operates during Openreach normal working hours. For the reporting of faults, the Simple Telecoms helpdesk is available, 24 hours a day, seven days a week (including UK Public and Bank Holidays). However, Basic Care Faults can only be logged with Openreach between 9AM
and 6PM Monday to Friday, excluding Bank Holidays and Weekends. Outside of these periods a fault will be progressed by us between the hours of 09:00 -20:00. If a fault is found, this will be passed to Openreach to investigate. Openreach will clear/respond to the fault within 72 working hours of receipt of the fault report, excluding any allowable parked time.
 
Broadband Enhanced Care - Enhanced Care operates during Openreach normal working hours. For the reporting of faults, the Simple Telecoms helpdesk is available 24 hours a day, seven days a week (including UK Public and Bank Holidays). However, Enhanced Care Faults can only be logged with Openreach between 9AM and 6PM Monday to Friday, excluding Bank Holidays and Weekends. Outside these periods, a fault will be progressed by us between the hours of 09:00 -20:00 7 days a week. If a fault is found, this will be passed to Openreach to investigate. Openreach will clear/respond to the fault within 48 working hours of receipt of the fault report, excluding any allowable parked time. Please contact us for more information and cost.
 
Premium Care - Clock Hours - Premium Care operates 24 hours a day, 7 days a week, including UK Bank and Public Holidays. For the reporting of faults, the Simple Telecoms helpdesk is available 24 hours a day, seven days a week, including UK Public and Bank Holidays. Fault will not be progressed outside of office hours of 09:00 -20:00. Outside these times, we will process the fault the next day. Openreach will respond/Fix a fault within 24 clock hours of receipt of the fault report, excluding any allowable parked time. Please note - Openreach may turn up unannounced. An "Abortive Visit Charge" will be raised if there is no access to the address at the time of the visit. Please contact us for more information and cost.
Ownership of Broadband Routers and ATAs
As of 1st of September 2021, we own all new Simple Telecom provided routers, Hubs and ATAs sent out to customers. Not applicable to routers, Hubs and ATAs purchased previously by our customers. When you replace routers, Hubs and ATAs or leave Simple Telecoms, you will be required to return those items to us. If the unit/s are not returned, you will be liable for a charge. You have a total of 30 days to return your items, which includes the time taken for us to send out shipping labels. If you prefer, you may also post the equipment back using the Royal Mail. Proof of postage will be needed. 
The monthly price for monthly services will rise in April each year by the rate of inflation plus 3.9%, from 2023.
 
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