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Good News - We are still installing new telephone lines. 
COVID -19 SUPPORT UPDATE - 21st December 2020

Please click here to see the Engineering Visit Video for customers, which covers what to expect when Openreach visit the your premises and the actions they will take.

Due to the limitations caused by the new Government tire system Openreach once again experiencing delays and restrictions to normal service. As a result, there are delays in the processing of new telephone lines and broadband requests. We highly appreciate your understanding and patience as we work through this together.

On Saturday 19 December, the UK Prime Minister announced a new Covid-19 Tier 4 in England to help control the spread of a more aggressive strain of the virus, which is putting further strain on the Openreach workforce and expose customers and engineers to a greater level of risk. And with with the new Covid-19 strain and its impact on Openreach, who are already seeing a higher infection rate and hence engineer absence rates in London and the South East.

With effect from 21st December 2020, Openreach are still on an amber alarm status.

Openreach has advised ALL providers that their engineers have been advised to do all they can to get a line up and running without entering the building.
However, this is not always possible, and will need to enter the premises for a short duration. Openreach have confirmed that their engineers on appointed visits will only work to the closest point of entry to ensure engineer safety.

All Openreach engineers will continue to follow Government safety guidance, asking our screening questions, maintaining social distancing, and adhering to hygiene guidelines. This includes the wearing of face coverings and gloves.

Openreach have also confirmed they are seeing significantly higher demand in relation to new line provision requests, which is expected to continue into January 2021 and in certain areas where appointments are beyond the normal availability. As a result, they expect to see delays with new telephone installations, and in some cases, they are unable to keep appointments due to lack of resources on the day

We are experiencing an increase in call answer and fault response times, largely due to the extra work required in providing new lines to the At Risk and vulnerable people who have not previously had a telephone line.
We are an agile business and are constantly adapting to the rapidly changing circumstances, and working hard to support new and existing customers as much as we can to tackle the challenges this situation brings. 
Providing the best possible service is our priority and we would like to thank you for your patience through this difficult time.

We are always ready to help and answer any questions regarding our services. We like to do things the old-fashioned way so, unlike our competitors, we do not simply ask our customers to blindly sign up to our services online. Instead we offer a personalised, efficient and friendly service that's tailor made to meet your individual needs, without obligation. We will always put the customer before profit.

You are always welcome to drop us your questions via email, or just ask us to call you back. If you want a free, no-obligation quote then, as well as the other form fields, please include the full postal address, including flat or room number if applicable, and the phone number if you want to transfer an active line. We need to check what infrastructure exists before we know what work is needed so we can't give you a price without this information.

Emails are normally replied to with within 5 hours within office hours, however a response can take up to a maximum of 48 hours at very busy times. But we always reply. If you have not had a response please check your Spam box. However if you would like to talk to a member of the team, we would be more than happy to do so. The telephone number is 0330 122 0000, and the office is open between 9AM to 5PM, Monday to Friday.

If you would like to report a line fault, please call 0333 880 1071.
Main contact name*
Main contact phone*
Main contact email*
Line owner name (if different)
Existing telephone number to be checked (if a new line is required leave this empty)
We need the number for GDPR purposes. We will never call the end user directly unless asked to do so.
Which call plan are you interested in?
What type is your property?
Include full address (with room or flat number if you have one) and postcode.

Without the full address we will be unable to provide a quote.

If you want to move a number please include both the old address and the new one.
Please let us know any other information you think will be relevant
We are GDPR Data compliant. Please tick that you agree to our Data Protection and privacy Terms and Conditions before sending your email. Click here for our full General Data Protection Regulation (GDPR). Simple Telecommunications Ltd collects and acts as the data controller for information submitted by you through this website. It will be shared with appropriate Simple Telecommunications Ltd staff only, and used to contact you with information on Simple Telecommunications Ltd products and services if applicable.

FAQs about this form

Why do you need my address and phone number to provide a quote?
We use BT to provide our services, so we need to know where the line is needed so that we can make sure that they have infrastructure in place that we can use. We need to know the phone number so that we can check to be sure it can be moved to us. Sometimes its not possible to keep an existing number and wed rather check that up front.

Will you contact the end user?
We will not make calls to the end user unless it is specifically requested. If we need to make contact, we will always contact the nominated point of contact as entered on the form.

Will a postcode do?
No, postcodes can cover several properties and we need to check the specific one you need the line in. If you are in a property with flats or rooms we would need that information too as BT classes each flat or room as a separate property when providing their services.

What if Im moving?
The cost will vary depending on what infrastructure is in place at the old and new address. Sometimes it will be possible to keep an existing number and sometimes it wont. So give us both addresses and well let you know whats possible.

I'm not a senior. Can I still apply?
Yes, the services are open to anyone who just wants a phone line and no broadband.

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