We do not sell, rent, or trade personal data. We only collect, use, and share the minimum personal data needed to provide, support, bill, secure, manage, and improve our services, to operate our website, and to comply with legal and regulatory obligations.
1. About Us
Simple Telecommunications Ltd
Registered in England under company number: 8283225
Registered address and main trading address:
Vantage Accounting
c/o Simple Telecommunications Ltd
1 Cedar Office Park, Cobham Road
Wimborne, Dorset, BH21 7SB
VAT Number: GB163249312
ICO Registration: ZA346087
Data protection contact: Mr A C Franklin May
Email: solutions@simpletelecoms.co.uk
Telephone: 0330 122 0000
We are regulated by Ofcom and registered with the Information Commissioner’s Office (ICO).
2. What This Policy Covers
This policy explains:
- what personal data we collect;
- how and why we use it;
- our lawful bases for processing;
- when we share it;
- how we protect it;
- how long we keep it;
- how cookies and similar technologies are used; and
- your legal rights.
3. What Is Personal Data?
Personal data means any information that identifies you, or could identify you, directly or indirectly. This may include your name, address, email address, telephone number, account information, payment details, service usage information, technical information, device information, IP address, cookie identifiers, and online identifiers.
4. Your Rights
Under UK data protection law, you have rights including:
- the right to be informed about how your personal data is used;
- the right to access the personal data we hold about you;
- the right to correct inaccurate or incomplete data;
- the right to request erasure in certain circumstances;
- the right to restrict processing in certain circumstances;
- the right to object to processing in certain circumstances;
- the right to data portability where applicable; and
- the right to withdraw consent where processing is based on consent.
You also have the right to complain to the Information Commissioner’s Office.
5. Data We Collect
Depending on the service you use and your relationship with us, we may collect:
- name, title, date of birth, and contact details;
- postal and billing address details;
- email addresses and telephone numbers;
- business name, job title, or professional details where relevant;
- payment, billing, and transaction information;
- account records and service history;
- customer support and service communications;
- technical information needed to deliver and support services;
- telecommunications service data, where relevant, such as call date and time, duration, destination, source line type, provider information, and related service records needed for service delivery, billing, troubleshooting, fraud prevention, and regulatory compliance;
- limited health-related or accessibility-related information where genuinely necessary to provide a specific care-related or accessibility-related service; and
- website usage, cookie, consent, and technical browsing data connected with use of our website.
We aim to collect only the minimum personal data necessary for the purpose involved.
6. How We Use Your Data
We use personal data to:
- set up, provide, and manage your account and services;
- process orders, payments, billing, and renewals;
- communicate with you about your services and account;
- provide customer support and technical assistance;
- maintain service quality, continuity, and security;
- prevent fraud, misuse, or security incidents;
- comply with legal and regulatory obligations;
- operate, secure, and improve our website; and
- send service messages and, where permitted, marketing communications.
Lawful Bases
We process personal data under one or more of the following lawful bases:
- Contract: where processing is necessary to provide the service you requested;
- Legal obligation: where we must comply with legal or regulatory requirements;
- Legitimate interests: where processing is necessary for our legitimate business interests, provided your rights are not overridden; and
- Consent: where consent is required, such as for non-essential cookies, analytics, advertising-related technologies, live chat tools, review widgets, or certain marketing activities.
Marketing
We do not send unlawful marketing or spam. Where consent is required, we will ask for it before sending marketing communications. You can opt out at any time by using the unsubscribe link in a marketing email or by contacting us at solutions@simpletelecoms.co.uk.
Automated Decision-Making
We do not carry out solely automated decision-making or profiling that produces legal or similarly significant effects.
7. How Long We Keep Your Data
We keep personal data only for as long as necessary for the purposes for which it was collected, including legal, accounting, regulatory, operational, and dispute-resolution purposes.
In many cases, customer and financial records are retained for a minimum of 7 years. In some situations, information may be kept longer where required by law or where necessary to establish, exercise, or defend legal claims.
8. Storage and Security
We take appropriate technical and organisational measures to protect personal data against accidental loss, unauthorised access, misuse, alteration, or disclosure.
- secure billing and invoicing systems;
- device encryption where used;
- strong encryption standards where appropriate;
- multi-factor authentication and controlled access;
- secure cloud storage and access controls; and
- restricted access to personal data on a need-to-know basis.
International Transfers
We aim to store and process personal data within the UK and the European Economic Area. Where personal data is transferred outside these areas, we will ensure appropriate safeguards are in place as required by law.
11. Google and Other Third-Party Services
We may use Google services such as Google Analytics, Google Fonts, Google Maps, or Google reCAPTCHA where needed for website performance, functionality, or security.
Google Analytics
Where we use Google Analytics, it helps us understand how visitors use our website, such as which pages are visited and how users move around the site. This helps us improve the website and our services.
Google Analytics is non-essential and is only activated after the user has given consent. We also use IP anonymisation within our Google Analytics configuration.
Facebook Pixel
Where enabled with consent, Facebook Pixel may be used to help measure advertising effectiveness and website performance.
Trustpilot and ClickDesk
Where enabled with consent, third-party tools such as Trustpilot and ClickDesk may load content or services from their own platforms and may process technical or interaction data in accordance with their own privacy information.
No Advertising Personalisation Without Consent
We do not enable non-essential Google, Facebook, review, or live chat technologies unless you have provided consent through our consent tool.
Third-Party Privacy Information
12. Accessing Your Personal Data
You have the right to request a copy of the personal data we hold about you. This is known as a subject access request.
Requests should be made in writing using the contact details below. We may need to verify your identity before responding.
We will usually respond within one month of receiving a valid request. In some cases, where permitted by law, this period may be extended.
There is normally no fee, although a reasonable fee may be charged where a request is manifestly unfounded or excessive.
13. Contact Us
If you have any questions about this policy or wish to exercise your data protection rights, please contact:
Email: solutions@simpletelecoms.co.uk
Telephone: 0330 122 0000
Postal address:
Vantage Accounting
c/o Simple Telecommunications Ltd
1 Cedar Office Park, Cobham Road
Wimborne, Dorset, BH21 7SB
14. Changes to This Policy
We may update this Privacy & Cookie Policy from time to time to reflect legal, technical, or business changes. Any updated version will be published on this page.
