Telephone Lines for Elderly People

The best option depends on how you use your home phone. Some customers want a telephone service that works as closely as possible to their old landline, while others want the lowest monthly cost or prefer to use their mobile phone instead.

Our personal recommendation and quote helps us understand your needs so we can recommend the most suitable option. If a cheaper option is genuinely better for your home, that's what we'll recommend.

In most cases, yes. Most customers choose to keep their existing home telephone number when moving to a new service. We'll confirm this during your quotation and explain anything you need to know before your order is placed.

Usually, yes. Many customers continue using their existing home telephone. The equipment needed depends on the service you choose, and we'll explain this as part of your quotation before anything is ordered.

Yes. All of our telephone services support emergency 999 calls when your service is working normally.

During a power cut, digital telephone services need power to work. A Physical Telephone Line and Home2Phone usually need mains power for the router or other equipment. Home2Mobile can work during a power cut if your mobile phone is charged and has a mobile signal.

We'll explain any power-cut considerations for your chosen service as part of your quotation, and can advise on backup options where needed.

It depends on the service you choose.

A Physical Telephone Line and most Home2Phone installations use a router, with your telephone connecting to the router rather than a traditional wall socket.

If you choose to use Home2Phone with a GSM landline telephone, which connects directly to the mobile network, a router is not normally required.

We'll explain exactly what equipment your chosen service will need before you place your order.

No. You do not need internet access or a broadband package to use any of our home telephone services.

Our Physical Telephone Line uses a small digital connection and a router to provide your telephone service, but it is not the same as having home internet. You won't be able to browse the web, check emails or use it like a normal broadband service, and you won't be paying for internet access.

The router is simply used to provide your telephone service in place of the old copper telephone network.

That's completely understandable. Replacing a home telephone service isn't something most people do very often.

Simply request your free personal recommendation and quote and tell us how you currently use your home phone. We'll recommend the option we'd genuinely choose for a member of our own family, explain why we've recommended it, and answer any questions before you decide whether to go ahead. Nothing is ordered until you tell us to proceed.

Yes. A family member, friend or carer can complete the online quote on your behalf. You do not need to fill in the form yourself.

Home2Phone and Home2Mobile do not require an engineer visit.

A Physical Telephone Line may require an Openreach engineer if a brand-new telephone line needs to be installed at your property. If this is necessary, we'll tell you during your quotation before any order is placed.

The time needed depends on the service you choose and whether you're keeping your existing telephone number. We'll provide an estimated timescale with your quotation and keep you updated throughout the process.

We aim to keep any interruption to your service as short as possible. In most cases, your existing service remains active until your new service is ready.

No. If you're replacing an existing service, your current telephone will usually continue working until your new service is ready. We'll explain the process before any changes are made.

Usually not. In most cases, we'll explain exactly what needs to happen as part of your quotation and guide you through the process.

No. We'll tell you about any setup costs and monthly charges before you place an order.

Setting up a replacement telephone service involves work behind the scenes, such as preparing your new service, arranging number transfers where required, and activating your connection.

We offer simple 30-day rolling contracts instead of long-term agreements, so we don't spread these setup costs over lengthy contracts. A one-off setup fee helps cover the cost of providing your new service while allowing you to remain on a flexible monthly agreement.

All our residential telephone services are on simple 30-day rolling contracts, so you're never locked into a lengthy agreement.

We believe customers should stay with us because they're happy with the service, not because they're tied into a long contract. A short contract also gives peace of mind if your circumstances change, particularly for older customers who may move into residential care or whose family situation changes unexpectedly.

Your monthly service is billed in advance. If your service starts part way through a billing period, your first bill may include charges covering different dates, such as your first month's service together with any remaining days before your normal billing cycle begins.

Your invoice will clearly show what each charge relates to, and our team is always happy to explain anything you're unsure about.

The first invoice will be raised after the line goes live with us. It will cover the part month from the start date, the whole of the month in which it's raised, and the whole of the following month. (At least 2 whole months, possible closer to 3 depending on your start date.)

Because our services are on 30-day rolling contracts, we bill in advance. This means that, if you ever need to cancel, your final month's service has already been covered and we can arrange for your service to end promptly without needing further line rental payments.

After your first bill, you'll normally receive one straightforward monthly invoice.

Don't worry. All of our residential telephone services are provided on 30-day rolling contracts.

If, after using the service, you feel a different option would suit your home better, we'll be happy to discuss changing your service. Our aim is to make sure you end up with the service that's right for you.

Yes. If your needs change, we'll be happy to discuss moving you to another suitable Simple Telecoms telephone service.

All our residential telephone services are on 30-day rolling contracts, so you're not tied into a long agreement. In many cases we can move your service to a new address where the service is available. If that is not possible at your new property, our team will explain your options and help you find a suitable alternative.

Yes. Many of our customers are sons, daughters, relatives or carers helping someone else replace their home telephone service. You can complete our online quotation form on their behalf, and we'll recommend the option that's most suitable for their home and circumstances.