UK's Only Fixed Cost Telephone Only Deals for Pensioners Telephone line only deals without broadband - At Simple Telecoms we understand that there is a huge number of seniors and pensioners out there that don’t need all the bells and whistles, broadband and TV services that other phone companies tie you in to. All you need is a telephone line only telephone with no Broadband service exclusively for pensioners, with great customer care, easy to understand bills, easy to use, and to keep in touch at the lowest possible call cost. We offer a personal, efficient, and friendly phone only service that's tailor-made to your individual needs. We are happy to work closely with family members, Community Health Workers and Care Homes. Tariff for people claiming Pension Credit or Guarantee Credit - £12.97 pmBest home phone deals - Cheapest phone-only deals for pensioners on Pension Credit or Guarantee Credit - telephone-only deals - telephone line without broadband. Social tariffs are packages offered by some service providers that allow people on Pension Credit or Guarantee Credit to access an essential telephone-only service at a reduced price to help with the overall cost of living. Although we are not required to offer this as a service, we have decided to offer a reduced price on our some of our services as we feel it is a vital lifeline for many pensioners, as telephone access is a necessity in almost every aspect of everyday life.
Phone Line only deals for pensioners - From £15.98 a month with our new 1PHONE telephone service.Works just like a fixed line telephone would - Keep your current telephone number - More reliable than a fixed/Digital line telephone service 1Phone is perfect for seniors facing challenges with technology, like using a mobile phone as their primary line to try to cut costs. as the system uses a standard telephone handset. NOT reliant on any Openreach infrastructure - Keep your current home number - Our 1Phone telephone line only service setup is a quick Plug & Play from just £15.98 per month, so there's nothing more to do than connecting the router to a power socket, and connecting your telephone handset to the router, so nothing to worry about. The service uses a special Data SIM Card that works across all four main data mobile networks, Vodafone, O2, EE and Three that is inside the 1Phone router, it then uses the SIM data to make and receive calls. So you should have coverage almost anywhere you place the 1Phone telephone router as it will pick the best network for the service. This means should the main data network go down, the router will then move to the next available data mobile network, so you're fully covered. So regardless of if you're moving home or a different part of the country we have the technology to ensure you will always be able to take your current phone number with you, without the need to install any infrastructure at the new address. Just pick the 1PHONE router and move it to a different location.
Our cheapest price on Digital Telephone line only deals that give you more 1PHONE Saver Cloud telephone line only deal - £15.98 /month including VAT1PHONE Saver - £15.98 /month inc VAT1PHONE Saver telephone line only plan is great for people who intend to mainly receive calls, and makes less than 30/50 minutes of calls per month to local and national telephone numbers, or the line is a Lifeline or Care Alarm system.
✔ NO need for Openreach infrastructure.
✔ Save £90 per year against Basic Cloud Service
✔ Keep you current telephone number
✔ Calls to UK landlines cost 6p a minute
✔ Calls to UK mobiles cost 10p a minute
✔ Call connection charge 10p per call
✔ Free Caller ID
✔ 1571 service included
✔ 30-day rolling contract
Low monthly cost telephone line only deal for pensioners - Digital VoiceOur Anytime call plans now include our FREE complimentary Call Screen Lite Nuisance call blocker service. Basic Cloud
£25.10/month inc vat
Unlimited UK landline Calls
Unlimited UK landline calls
for 60 minutes per call*
90 minutes included per month to call UK standard mobiles***
Free Caller ID
1471 Service included
118 and premium Barring
30-day rolling contract
Call blocking can be added as an extra service Ψ
Our Basic Cloud phone line only plan is great for people who intend to mainly call landlines and receive calls
† Fair usage policy applies
Cloud Basic Phone Only Service £24.10 /month Telephone only service Anytime Cloud
£26.84/month inc vat
Unlimited UK landline Calls
Unlimited UK landline calls anytime day
or night for 180 minutes per call**
500 minutes per month to call UK standard mobiles, at anytime***
Calls to UK mobiles from
4.5p over monthly allowance
Great for calling mobiles regularly
Free Caller ID
1471 Service included
Nuisance call blocker included Ψ
1571 Answerphone service
118 and premium Barring
30-day rolling contract - † Fair usage policy applies £25.84 /month Telephone only service Anytime Cloud +
£30.59/month inc vat
Unlimited UK/Mobile Calls
Unlimited UK landline calls anytime day
or night for 180 minutes per call**
Unlimited UK mobile calls anytime for 120 minutes per call***
Unlimited Landline calls anytime
to over 30 countries †
100 minutes to NGN 08 numbers per month****
Free Caller ID
1471 Service included
Nuisance call blocker included Ψ
1571 Answerphone service
118 and premium Barring
30-day rolling contract † Fair usage policy applies £29.59 /month Telephone only service
Exclusive Telephone Service for people in Care Homes
Many care homes lack the infrastructure for a new fixed digital line service, often due to the absence of a telephone point in the room or the room not being listed in the Openreach database. We offer an innovative telephone service specifically designed for care homes, which can be up and running within 48 to 72 working hours, without requiring any installation by Openreach. Our service is highly portable - if you change rooms or move to a different care home, simply take the unit with you. Most people have had their telephone number for many years, and it's especially important for seniors and pensioners to keep their existing numbers. We can transfer 99% of telephone numbers, so even if you move to a care home in a different part of the country, our technology ensures you can retain your current phone number. Just pick up the phone and take it to your new location. Click Here for more Information
Digital Voice line Call plan informationOur 1Phone Super Saver Cloud telephone phone line only plan is great for people who intend to mainly receive calls, and make less than 30 minutes of calls per month to local and national telephone numbers, or the line is for the use of a Lifeline or care alarm system.
Calls to UK standard landlines starting 01, 02 and 03 always cost 6p per minute, with a 10p call connection cost.
Calls to UK standard mobiles always cost 10p per minute with a 10p call connection cost.
UK standard mobile networks are O2, Orange, T-Mobile, Vodafone, H3, EE, 3-Three, and other mobile operator services in bands FM1, FM3, FM4, FM5 and FM6 at any time. Please note this does not include calls to Direct Virgin mobile numbers, Lyca or Lebara mobiles or any mobile virtual network operator not based on the UK GSM cellular network. 1Phone Super Save Cloud Service is subject to a Mobile GSM service being available. Calls to UK standard landlines starting 01, 02 and 03 always cost 2p per minute, NO call connection cost.
Calls to UK standard mobiles cost 7p peak, and 4.5p off-peak, NO call connection cost.
*After 60 continuous minutes to a UK landline number starting 01,02, and 03 the standard rate for the remainder of the call over the 60 minutes will apply. Customers should hang up before 60 minutes and re-dial to avoid additional charges.
**After a total of 90 minutes of calls to standard mobiles have been used per month the standard mobile rate for mobiles calls made will apply depending on the time of day. UK included standard mobile minutes are for mobile networks O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in charge bands FM1, FM3, FM4, FM5 and FM6 at any time. Other mobile networks are charged at a different rate. Please note this does not include calls to Lyca or Lebara mobiles or any mobile virtual network operator not based on the UK GSM cellular network. Weekends are Saturday 00.00 to Sunday 23.59. Daytime Monday to Friday 7am to 7pm. Evenings & nighttime Monday to Friday before 7am & after 7pm Included. Included calls to UK landlines are subject to a Fair Usage Policy (FUP) Anytime Cloud call plan ** /*** Calls over the 120 minutes to UK standard landline numbers starting 01, 02 and 03 always cost 2p per minutes, NO call connection cost.
Over the 500 included mobile calls to UK standard mobiles cost 7p peak, and 4.5p off peak, NO call connection cost.
*After 120 continuous minutes to a UK landline numbers starting 01,02, and 03. The standard rate for the remainder of the call over the 120 minutes will apply. Customers should hang-up before 120 minutes and re-dial to avoid additional charges.
**After a total of 500 minutes per month to UK standard mobiles have been used the standard mobile rate for mobiles calls made will apply depending on the time of day.
UK included standard mobile minutes are for mobile networks O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in charge bands FM1, FM3, FM4, FM5 and FM6 at any time. Other mobile networks are charged at a different rate. Please note this does not include calls to Lyca or Lebara mobiles or any mobile virtual network operator not based on the UK GSM cellular network. Weekends are Saturday 00.00 to Sunday 23.59. Daytime Monday to Friday 7am to 7pm. Evenings & nighttime Monday to Friday before 7am & after 7pm. Included UK landline calls are subject to a Fair Usage (FUP) Anytime + Cloud call plan ** / *** Calls to UK standard landlines starting 01, 02 and 03 always cost 2p per minute, NO call connection cost.
Calls to UK standard mobiles cost 7p peak, and 4.5p off-peak, NO call connection cost.
*After 180 continuous minutes to a UK landline number starting 01,02, and 03, the standard rate for the remainder of the call over the 180 minutes will apply. Customers should hang up before 180 minutes and re-dial to avoid additional charges.
**After 120 continuous minutes to a UK standard mobile have been used, the standard mobile rate for mobiles calls made will apply depending on the time of day. Customers should hang up before 120 minutes and re-dial to avoid additional charges.
UK included standard mobile minutes are for mobile networks O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in charge bands FM1, FM3, FM4, FM5 and FM6 at any time. Other mobile networks are charged at a different rate. Please note, this does not include calls to Lyca or Lebara mobiles or any mobile virtual network operator not based on the UK GSM cellular network.
Weekends are Saturday 00.00 to Sunday 23.59. Daytime Monday to Friday 7am to 7pm. Evenings & nighttime Monday to Friday before 7am & after 7pm. Included UK landline and UK mobile calls are subject to a Fair Usage Policy (FUP) Included call to over 30 countries † Anytime Cloud plans only - After 60 continuous minutes to included International countries listed below, these calls will be charged at the listed standard rate for the remainder of the call. Hang up before the 60 minutes and redial to avoid incurring call charges. Calls are subject to a Fair Usage Policy (FUP). Included countries' landlines only - Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Canary Islands, Chile, Cyprus (Excl. North Cyprus), Czech Republic, Denmark, France, Germany, Greece, Hungary, India, Ireland, Italy, Japan, Lithuania, Luxembourg, Malta, Mexico, New Zealand, Norway, Netherlands, Poland, Portugal, Puerto Rico, Romania, Singapore, Sweden, Switzerland, Spain, USA (Excl.premium), USA Freephone, USA Great Lakes and USA mobile phones. Included NGN 08 number bands (SC) **** Anytime Cloud + call plan only - ****Includes 100 minutes to the NGN / SC number bands listed (084, 087) below. Once a total of 100 minutes per month have been reached calls are billed at the listed band rate plus a per minute access cost of 10p per minute including VAT. SC001, SC002, SC003, SC004, SC005, SC006, SC007, SC008, SC009, SC010, SC011, SC012 SC046. Adding Nuisance Blocking services to Basic and Super Saver Cloud plans Ψ Ψ Our Call Screen Lite Nuisance call blocker is a FREE complimentary service on all call plans other Super Saver or Basic Cloud call plans but can be added as a bolt on for £1.50 per month inc VAT.
To enter the blocking menu you dial 1472 and you will hear a welcome message.
- To block the last number that called you press 1
- To block, unblock or to check a number is in your blocked list press 2
- For individual Call Type Blocking press 3
The setting of Individual calls types include Withheld numbers, unavailable numbers and full blocking of International incoming numbers.
Calls that are allowed through (in your white list) but not picked up will go to your voicemail if you have this option enabled.
Nuisance call blocker - Anytime call plans Ψ Ψ Our Call Screen Lite Nuisance call blocker is a FREE complimentary service, and is added automatically.
- To enter the blocking menu you dial 1472 and you will hear a welcome message
- To block the last number that called you press 1
- To block, unblock or to check a number is in your blocked list press 2
- For individual Call Type Blocking press 3
- The setting of Individual calls types include Withheld numbers, unavailable numbers and full blocking of International incoming numbers.
Calls that are allowed through (in your white list) but not picked up will go to your voicemail if you have this option enabled.
Automatic divert on inbound call on unreachable or power cut If you have opted to have your inbound calls diverted to another telephone number, then the cost for calling this number will be charged at your call plans advertised call cost. Unless the call is included in the call plan. Barring of International and Premium rate numbers
To safeguard all our customers, call barring for International (other then included International countries) and Premium rate numbers starting 09 and some 08 numbers will be applied automatically to the telephone line. Barring calls to mobile phones and 999 emergency services is an opt in service. Please contact customer services to opt in the mobile barring service free of charge.
Please note - Due to Ofcom directive classifying certain (not all) 08 numbers as premium rate, you will still be unable to call some 08 numbers as they are now classed as Premium rate numbers, so please check with your equipment or Care Alarm provider, as well as any catalog companies you may call, as these numbers may be barred, and this premium rate barring cannot be removed, unlike the international call barring, which can be removed. Ofcom directive classifying certain 08 numbers as premium rate in these charge bands, SC011, SC13, SC014, SC047, SC075, SC092, SC093. It is possible to lift the barring on these charge bands but we will require a deposit before this can be done.The same will be required to access high cost International destinations.
Barring calls to 118 numbers - 118 are directory enquiries services. Calls to 118 telephone information services are barred as standard. Calling 118 numbers are extremely expensive numbers to call. The barring can be lifted, however we will ask for a deposit before this can be done. Adding 1571 voicemail to the Basic and Super Saver Cloud call plan The voicemail service 1571 can be added to the Basic and Super Saver Cloud Saver call plans for £1.00 per month inc VAT. It can also be removed at any time as well.
Messages are held for 30 days before being removed.
Telephone Installation and transfer cost - Router provided
NEW LINE DIGITAL INSTALLATIONNew Digital Cloud based telephone line standard installation - £144.00* including VAT. This cost includes a new Openreach Digital line into the address with an Openreach engineer visit. It also includes the Telephone router as well. If there are no existing or stopped lines listed to the address, then this cost would apply. BT LINE TRANSFER TO DIGITALIf you have an existing Openreach telephone service, we can convert this line into a Digital Cloud line and you can keep your telephone number - £84.50* including VAT*. This cost includes a telephone router all set up and ready to go, just plug it in. No Openreach engineer will need to visit, but can be arranged if needed at an extra cost. RESTART A LINE To DIGITALIf we can see an old copper-based stopped telephone line at the address, we can convert this line and bring it back in to service as a Digital Cloud line - £84.50* including VAT. This includes a new telephone number and router. No Openreach engineer will need to visit the address, but can be arranged if needed at an extra cost. OTHER LINE TRANSFERS TO DIGITALTelephone lines used by TalkTalk, Shell, Sky, Virgin and a number of other providers are more complicated to transfer to keep your current telephone number as these lines are not directly connected to the main Openreach network. So can take longer to be converted to a digital line - £84..00* inc VAT. *Prices are subject to your address being listed as a Gold address in the National Openreach database and available SOGEA infrastructure. FTTP Connections may also require a new installation.
Digital Voice Cloud Telephone Frenquently Asked QuestionsWhy is the an upfront cost? We get asked this a lot. Contrary to popular belief, every provider incurs a cost to connect a customer through Openreach. To recover this cost, it's typically built into the contract terms—this is why you're often tied into 12, 18, or 24-month agreements. These contracts ensure the provider can recover their connection costs from you, one way or another. In some cases, even if you're out of contract, there may still be fees for disconnecting or migrating your service. You could even end up paying more over the term of your contract.
We don’t operate like that. Instead, we charge a clear, upfront activation,connection or installation fee. By doing this, we eliminate early termination or disconnection fees - simple, fair, and transparent. Can I keep my telephone number? Yes, we can move 99% of telephone numbers - However from September 2023 you can no longer move your telephone number to another provider or ourselves unless you convert to a new digital line. Unlike most providers, we run our own telephone network and platforms (Similar to TalkTalk and Virgin). So regardless of if you're moving home, to a different part of the country, or even a different part of the world, we have the technology so you will always be able to take your current phone number with you. Can I still use my old telephone on the new service? Yes, any standard telephone will work with the new digital lines, even ones with built in call blockers. So, there is no need to get a special phone. Can I have a paper bill each month? yes, as a paper bill can be sent each month to your address. We also have a full online billing system so a family member can keep an eye on things as well for you. Do I need to contact my current provider? No, we'll send them a transfer request for you. Once we have placed your order, your current provider may send you a letter or email just to let you know that your telephone number is transferring to us. Once the transfer has been completed, your old provider will send a final bill to you for anything outstanding. How is my first bill calculated? The invoice will show a charge for the whole month in which the invoice is issued and for the whole of the following calendar month. (2 whole months.) This advance payment means you'll have covered your 30-day notice period for cancellation, allowing us to terminate your line for you the same day you notify us should it become necessary.
If you've signed up to our service part way through a month, your first bill will also include a charge from the date the new service went live to the end of the part month. Please remember to tell the bill payer that the name of our Direct Debit will show on their bank statement as “Simpletele”. Will my telephone extensions still work with a digital line? Yes, and no, when a line is converted to a digital line all extensions will stop working, as these are copper based lines. However, depending on your booked installation with us Openreach can fit a Voice Reinjection plate. In Openreach terminology, Voice Reinjection is the way to route voice signals from a VoIP/Cloud service (Router) onto the existing home telephone wiring (other phone sockets), providing these extensions have been installed by Openreach and not a third party. This will become more common as copper pairs are replaced by optical fibre. Using a Voice Reinjection plate will allow continued use of extension wiring. However, we strongly recommend using a BT 4600 cordless phone kit as reusing these extension sockets and wiring may give you problems in the future. Openreach are only responsible for faults up to the back of the main telephone socket. So, if you do have a problem with an extension this could be costly to fix. Can I change my call plan? Yes, you can change your call plan at any time, just give us a call and this will be changed on the next billing period. However, there is a small admin cost to do this of £9.99 inc VAT. What do I do if there is a fault on the line? We do our absolute best to try to help you eliminate any local problems over the phone. Our voice service platforms have a 99% uptime. In the event you experience any problems, the first thing we recommend is to reboot the router, as they can lock up from time to time (Never do a Factory reset on the router unless we ask you to). We can also run test calls through your account to check the service is fully online and routing calls correctly. It is worth mentioning that most problems that arise are caused by the internet feed itself, as the voice is only as good as the internet feed you are connected to. This can be down to congestion or packet loss on your feed. If you have a problem, contact us on 0330 122 0000 and we will be happy to help. Please see our "Fault care levels and response times (Please take the time to read) " tab below.
Most common problems we have found are
- Non compatible handsets - There are millions of old analog handsets out there, and providers cannot test everyone. The most common problem we see is that the handset being used is not compatible with a digital service.
- Batteries in cordless phones - This can give busy tone on both inbound and outbound calls. Change the batteries or remove them for a few minutes and then replace them back in to the handset/s. We recommend rebooting the base station/s as well.
- Flat batteries - Make sure if you are using a cordless phone that it's fully charged, along with any extra handset connected to the same base station.
- Faulty extension leads - If you are running an extension lead, plug the telephone directly into the telephone socket on the router to see if you have a dial tone. If you do have a dial tone, replace the extension lead.
- Ringer switched off - This is easily done, make sure the phone is not switched to silent or the ringer switched off.
- Telephone unplugged or router switched off - Make sure the telephone is still plugged in to the router, and the router is switched on.
Digital Line Basic Care - Included
Basic Care is included in all services. Basic care operates during normal working hours. For the reporting of faults, the Simple Telecoms helpdesk is available, 24 hours a day, seven days a week (including UK Public and Bank Holidays). However, with Basic Care Faults Openreach will clear/respond to the fault within 72 working hours of receipt of the fault report, (not including weekends, UK Public and Bank Holidays) excluding any allowable park time.
If you have a chronic long-term illness or disability, we would strongly recommend moving to a higher (monthly chargeable) fault repair level if you need a faster response time. It is the end user’s responsibility to make sure they have an adequate care level in place that will offer coverage for faults outside normal working hours and public holidays, should they feel this is needed. Please contact our customer service team for more information and cost. There is NO welfare processes in place for digital line faults with Openreach
Booking a site visit
Our engineers will not book an Openreach callout or site visit unless it is authorised by the customer first, accepting there are possible costs involved in doing so. Payment may be required up front for call-outs we know will be chargeable. For call-outs where we are not sure if a charge will be received, we will first await the engineer notes and we will not make a charge unless Openreach makes the charge to us, which can be sometime later from the date of the visit due to delays in Openreach billing systems.
Fault Care Levels and response times (Please take the time to read) Our digital voice service platforms have a 99% uptime. But the first thing we recommend to do if you think you have a fault is to reboot the router, as they can lock up from time to time (Never do a Factory reset on the router unless we ask you to do so). We can also run test calls through your account to check the service is fully online and routing calls correctly and check the underline broadband service is online for the telephone line to work
Simple Telecoms customers only - First and foremost, If you have a chronic long-term illness or disability, we would strongly recommend moving to a higher fault repair level if you need a faster response time. It is the end user’s responsibility to make sure they have an adequate care level in place that will offer coverage for faults outside normal working hours and public holidays, should they feel this is needed. Regardless of the fault level on the line a priority fault application cannot be made outside working hours, weekends, or public holidays. Care Level is the term Openreach uses to define their expected response times in the event you report a fault on your Telephone line and or broadband (which is the underlined service for your telephone services). A response does not always mean that the fault will be fixed. For example, if there is a storm and a pole or line is physically damaged the fault may take longer to rectify. The response is just an initial assessment of the problem by the Openreach engineer and, where possible, their estimate of when it will be sorted. Obviously, if it can be fixed at this initial assessment, it will be. A change of Broadband Care Level takes 5 working days to complete.
Digital Line Basic Care - Included
Basic Care is included in all services. Basic care operates during Openreach normal working hours. For the reporting of faults, the Simple Telecoms helpdesk is available, 24 hours a day, seven days a week (including UK Public and Bank Holidays). However, Basic Care Faults can only be logged with Openreach between 9AM
and 6PM Monday to Friday, excluding Bank Holidays and Weekends. Outside of these periods a fault will be progressed by us between the hours of 09:00 -20:00. If a fault is found this will be passed to Openreach to investigate. Openreach will clear/respond to the fault within 72 working hours of receipt of the fault report, excluding any allowable parked time.
Digital Line Standard Care - £1.99 per month inc VAT - Standard Care operates during Openreach normal working hours. For the reporting of faults, the Simple Telecoms helpdesk is available 24 hours a day, seven days a week (including UK Public and Bank Holidays). However, Standard Care Faults can only be logged with Openreach between 9AM and 6PM Monday to Friday, excluding Bank Holidays and Weekends. Outside of these periods a fault will be progressed by us between the hours of 09:00 -20:00 7 days a week. If a fault is found this will be passed to Openreach to investigate. Openreach will clear/respond to the fault within 48 working hours of receipt of the fault report, excluding Bank Holidays and Weekends. and any allowable parked time. Please contact us for more information.
Digital Line Enhanced Care - 24 Clock Hours - £14.99 per month inc VAT - Enhanced Care operates 24 hours a day, 7 days a week including UK Bank and Public Holidays. For the reporting of faults, the Simple Telecoms helpdesk is available 24 hours a day, seven days a week including UK Public and Bank Holidays. Fault will not be progressed outside of office hours of 09:00 -20:00. Outside these times we will process the fault the next day. Openreach will respond/Fix a fault within 24 clock hours of receipt of the fault report, excluding any allowable parked time. Please note - Openreach may turn up unannounced. An "Abortive Visit Charge" will be raised if there is no access to the address at the time of the visit. Please contact us for more information.
Digital Line Premium/Critical Care - 8 Clock Hours - £19.99 per month inc VAT - Premium/Critical Care operates 24 hours a day, 7 days a week including UK Bank and Public Holidays. For the reporting of faults, the Simple Telecoms helpdesk is available 24 hours a day, seven days a week including UK Public and Bank Holidays. Fault will not be progressed outside of office hours of 09:00 -20:00. Outside these times we will process the fault the next day. Openreach will respond/Fix a fault within 8 clock hours of receipt of the fault report, excluding any allowable parked time. Please note - Openreach may turn up unannounced. An "Abortive Visit Charge" will be raised if there is no access to the address at the time of the visit. Please contact us for more information.
All prices are on top of any monthly rental charges.
Can I lift the barring of International and Premium rate numbers? To safeguard all our customers, call barring for International and Premium rate numbers starting 09 and some 08 numbers will be applied automatically to the telephone line. Barring calls to mobile phones is an opt in service. Please contact customer service to opt in the mobile barring service free of charge. Please note - Due to Ofcom directive classifying certain (not all) 08 numbers as premium rate, you will be unable to call some 08 numbers as they are now classed as Premium rate, so please check with your equipment or Care Alarm provider as well as any catalog companies you may call, as we bar calls to all premium rate numbers to safeguard our customers, and this premium rate barring cannot be removed, unlike the international call barring which can be removed on request, which can be removed. Can I add a Broadband service to the line later? Yes, however broadband cannot be added to the Basic or Super Saver Cloud service. You can add a full broadband service to the line at any point, and just like our telephone lines, the service is on a 30-day rolling contract as well. However there is an activation cost to add a full broadband service to Digital phone only service, and the cost applies to downgrade a service from a full broadband service to just a phone service. The broadband service is switched on remotely. If you would like more information, please contact our sales team on 0330 122 0000. *Cost is depending on the current service and availability at the exchange. Will you force me me to migrate to a new digital line from my copper line NO, we will be letting our copper-based telephone customers know of the changes and the timeline involved in moving their services to the new SoGEA IP telephone service. It will be left to the customer, as to when to move their service, should they wish to do so. However, past September 2023 you will no longer be able to make any changes to your existing copper voice service. We strongly recommend not leaving it too long, as the closer we get to the switch off date for all copper-based telephone lines the more customers will be trying to move, and there will come a point where the amount of time left in relation to the amount of lines left to transfer will be insufficient. Meaning, customers unable to transfer to the new service before the cut-off date will lose their service and telephone number. So please don't leave this to the last-minute thinking you have plenty of time, as 47 million other customers will be thinking the same thing. Can I move my telephone number to a different provider? Yes, however, the provider you are moving to will be responsible for this process. Customers that have ported their telephone number out of the Simple Telecoms network to another provider will not be eligible for a free of charge port back to the Simple Telecoms network until the term of 36-months has passed from the original port out date, irrespective of any current or future offers being advertised in the press or Simple Telecoms websites. Should you wish to move your telephone number back to us within the 36-month period, there would be a cost to so. Also, the account and telephone number must remain live and paid up to the point of the transfer to move the number. Accounts and non-live telephone number cannot be moved under OFCOM regulations. In the event of a power cut how can I use the landline? If there’s a power cut or your broadband fails, you’ll be unable to make any calls using Digital Voice, including 999 calls. You’ll still be able to use a mobile phone, just make sure you keep it charged at all times. Customers who need extra support may be offered a battery backup unit to make sure you can still make calls. The unit will keep your router connected for a short time if there is a power cut. However, this will not provide power to other devices like your handset or care alarm. This means customers will need to provide their own Battery Backup arrangements for these devices. Having a big battery backup solution will NOT completely resolve the power problem, as the batteries in the cabinet in the street will only run for 4/6 hours anyway before they will shut down. We strongly recommend a mobile phone as a backup as well. If you would like help with this, please call us on 0330 122 0000 Monday to Friday 9AM to 5PM Can I have a second line on the same router? Yes, we can set up the router with a second line and telephone number, this could be used for an alarm system, and can be set up remotely with the need to return the router to us for programming. We also offer a discounted line rental for the second telephone line. Please contact us on 0330 122 0000 for more information. How will moving to a Digital Voice Cloud based service affect my telephone devices at home? You will need to connect any telephone devices that currently are plugged into the telephone wall socket in the home, into a telephone socket on the router. This could include care alarms, Telecare devices, Intruder alarms, etc. You should contact your device service provider if you are concerned to make sure that they will continue to work with an internet-based service. We can also provide a second line on the router to connect these types of services if needed. Can I have just a broadband only service without the telephone line? Can I have a friend or family member to help me to move to Digital Voice? Yes you’ll be able to have a friend or family member who will help you switch. We may contact you just to make sure who this is. How long are my 1571 voicemail messages stored for? The 1571 voicemail messages are stored on our system for 30 days. Arfter this time they will be removed. Can I record a personal greeting for my voicemail service? yes, to record you outgoing recorded message which will be played to callers if you are unreachable just dial 1571, and then press option 3, then follow the voice prompts Can I switch off the 1571 service? If you no longer need the 1571 voicemail service just call us on 03301220000 and we will switch this off for you the same day. This is not a customer controlled option
Important information Digital Voice Cloud LinesInformation on Telecare and Care Alarms - Please read Customers who are vulnerable or using pendant service need to contact their service provider, as not all personal/care alarm services are compatible with Digital Voice telephone lines. Customers also need to check with their Care Alarm or pendant service with their provider that the telephone number of the unit's calls when triggered is not classed as a premium rate number. As these are blocked, and cannot be unblocked.
For customers whose addresses are listed in Openreach as Full Fibre-only and who are using or considering a pendant alarm service requiring a telephone or broadband connection to operate, we are unable to provide Full Fibre service due to Ofcom regulations. If you rely on a care alarm and do not have access to a mobile phone, we recommend choosing a GSM (SIM-based) alarm system. This type of service operates independently of a phone line or broadband connection, making it compatible with Full Fibre setups. Cooling off Period - Please read All new orders include a statutory 14-day cooling-off period starting from the date you agree to our services. This meens you will not be charged for any service rental for the 14 days if you decide to canncel the service, you may still be charged for usage of the service within those 14 days. You need to return any equipment we've sent you. Please make sure it's undamaged and in its original packaging. However, this does include refunds of activation or installation costs, so something to consider before placing your order with us. In some cases, we may expedite your installation or activation; however, if your service is activated within these 14 days, you forfeit your right to cancel. If an ongoing order is canceled, no additional orders will be accepted for the same name, address, or telephone number for 36 months from the order cancellation date. Credit Limit and Credit Check When you apply for any telephone or Broadband service contract with us we will perform a hard credit check on the user and the address the service is being provided at. We may also credit check the bill payer if different to the user. This will involve a credit reference agency to confirm your identity/s. They'll also examine your financial records and borrowing history. Using this information provided by the credit-rating agency, which in our case is Creditsafe. We will then make a decision whether to accept you for the contract/service you’ve applied for. This decision is made solely by our credit-checking team based on the information from Creditsafe. A credit check is ONLY performed once a direct Debit has been set up with us, as this is regarded as an acceptance of our terms and conditions, and intent to apply for a service. If your credit rating prevents you from getting a contract from us we may offer a tailored solution for people with bad credit. If your application is accepted a credit limit will be placed on the account for any chargeable calls. This safeguards our customers from running up a large bill. If this credit limit is reached outbound calls will be barred other than 999 freephone and the NHS helplines. However, if you have a Care Alarm this may cease to operate if your credit limit is breached. Call spend Warnings can be set up within our online billing system, and we strongly recommend this is done. Please note. Any credit check performed be it on the end user and or the bill payer will show on your/their credit history.
Who is CreditSafe? - Creditsafe, are global intelligence experts, specialise in business and consumer credit checking, and is the world's most used provider of online credit reports. Your credit history is checked by CreditSafe. If you have any questions about your credit file you'll need to speak directly to CreditSafe.. General Terms and Conditions All services are provided on a 30-day rolling contract, with no disconnection or termination costs. Please click the link below for our full terms and conditions. Services are provided subject to status and or credit checks. Cloud IP Telephone General Terms and Conditions.Addendum - Broadband services Consumer Price Index Rate increases If you sign up to a new contract or renew your contract for a Cloud Phone Saver service (including call charges, features, add-ons and broadband plans) the monthly price will increase each year from April 2025. That increase is based on the Consumer Price Index (CPI) Rate of inflation which is published in January each year plus 3.9%. If CPI is negative, we’ll only apply the 3.9%. † Fair Usage Policy (FUP) and Acceptable Use Policy (AUP) Just like all other providers, in order to protect our customers and network, we have FUP and AUP policies in place. These obligations require your use of our services to be for private, personal, and legitimate consumer purposes.
Fair Usage Policy For the Anytime Cloud call plans - There is a maximum 2,000 minutes or 300 calls a month (excludes indirect access numbers and dial-up internet access) per phone line. If this is exceeded, Simple Telecoms will charge for these calls until further notice (Calls to 01, 02 and 03 and mobiles as applicable to call plan type). Numbers that start with 070 may appear to be a mobile number but are fully chargeable as personal numbers.
Billing monthly charges for services First Invoice
Your first invoice includes the partial month package cost from the date of your switch-over or activation to the end of the current month, plus the advance month package cost. Additionally, any applicable setup fees and the cost of postage and packing for equipment will be included. This aligns you with our monthly billing cycle and covers your 30-day notice period for cancellation, allowing us to terminate your services on the same day you notify us if needed.
Subsequent Monthly Invoices
From then on, your monthly invoices will be generated on the 8th of each month. These invoices will only include the advance month package cost and any chargeable calls made in the previous month. Monthly direct debits or continuous payment authorities will be collected on the 15th of each month.
Terms and Conditions
Services are provided subject to status and/or credit checks. We only accept Direct Debit for monthly service payments. Our Direct Debits are regulated by the Financial Conduct Authority as an Authorized Payment Institution. Your payments are protected by the Direct Debit guarantee. Direct Debits are set up directly via our website or by email. No more filling out paper mandates and posting them back. Services and paying via Direct Debit are subject to status and or credit Information about the 1471 last caller service 1471 Last Caller - Dial 1471 to find out the last number that called whilst you were away from your phone. 1471 is always active and useful even if you have an answering machine to find out who called you last. At the moment there is no *1 to automatically return the call. Cloud Digital call rates - From April 2023 For the full list of Cloud Digital call rates please click here.This does not cover Digital Cloud Phone Saver of Phoneline+ services.
Need Home VoIP phone only service?Our Digital Home VoIP landline only phone Voice telephone service is the closest alternative to an old fashioned home copper phone. Our Digital telephone service is ideal for customers who already using Fibre to the house (FTTH, FTTP, not FTTC) using providers like CityFibre, Gigaclear FTTP, Giganet FTTP, BT, Juice Broadband, KCOM, Vodafone FTTP, Sky FTTP TalkTalk FTTP and even Starlink as well as community WiFi based broadband services. We can move 99% of telephone numbers from other providers, so you CAN keep your telephone number.
Almost everyone seems to be offering extremely attractive broadband packages these days. Almost all low broadband prices shown by other providers do NOT include the telephone service, this is extra. Some providers are telling their customers they need a new number or they can't move their current one, which is totally untrue. KEEP YOUR HOME NUMBERNever lose your old copper telephone number, just move it to our VoIP home telephone service. FREE number port of your old telephone number JUST CONNECT TO THE ROUTERAn Telephone adapter will then be sent to your home address and then simply connect it to your router, and you're ready to go. Just Plug and Play. EASY TO MOVE ADDRESSNo need for an Openreach engineer to move the telephone service anymore. Simply pick up the unit and reconnect it to the router at the new address ADD MORE LOCATIONSHave a second unit with the same telephone number on the same account at a different location, or even a different country such as a holiday home. Telephone only service using a third party broadband service only using FTTP and FTTH broadband services. And cannot be used in conjunction with any Simple Telecoms broadband service/s
The monthly price for monthly services will rise in April each year by the rate of inflation plus 3.9%,. If RPI is negative, we’ll only apply the 3.9%.
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