Broadband and Home Phone for Older People | Digital Telephone Services | Simple Telecoms
Broadband & Home Phone Services
Broadband and Home Phone for Older People
Simple Telecoms provides straightforward broadband and home phone services for older people,
pensioners and families supporting elderly relatives. Choose from digital telephone and broadband packages,
home phone only options, and flexible services designed to keep people connected without unnecessary extras.
Simple broadband, home phone and phone-only options with flexible 30-day rolling contracts.
30-day rolling contractsBroadband and phone optionsPhone-only services availableUK-based support
Our fibre broadband and home phone packages are suitable for everyday use, including video calls,
email, online shopping and staying in touch with family and friends. For customers who do not need
broadband, we also offer simple home phone only services.
Simple options for different home phone and broadband needs
Choose the service that suits the household, whether that means broadband and home phone together,
a digital telephone line, or a phone-only option.
Broadband and home phone
Suitable for everyday internet use, video calls, email, online shopping and keeping in touch with family and friends.
Home phone only
Simple telephone services for customers who want a dependable phone line but do not need broadband.
Restricted phone line options
Controlled phone services for people living with dementia or Alzheimer’s, helping families manage outgoing calls and unexpected charges.
Why older customers and families choose Simple Telecoms
Our services are designed around straightforward setup, flexible contracts and practical support.
30-day rolling contracts
No long-term tie-in, which can be helpful if circumstances change or a loved one moves into care.
Clear service options
Choose broadband with phone, a digital phone line, or a phone-only service depending on what is needed.
Support for families
Helpful for relatives arranging services for elderly parents, pensioners or vulnerable customers.
UK-based support
Friendly support for questions about setup, phone options, broadband availability and switching.
Broadband and digital telephone services made simpler
Many older customers want a service that is easy to understand, easy to manage and flexible enough
to change when circumstances change. A 30-day rolling contract can be especially helpful for families
arranging broadband or telephone service for an elderly relative.
Broadband can help older people stay connected through video calls, online services and email. For
customers who only need a telephone service, our home phone only options can keep things simple.
Customers who want broadband and a home phone together
Customers who only need a home phone service
Households wanting flexible 30-day rolling contracts
Frequently Asked Questions
Answers to common questions about digital telephone and broadband for older people.
Do you offer broadband and home phone for older people?
Yes. Simple Telecoms offers broadband and home phone services for older people, pensioners and families supporting elderly relatives.
Can I get a home phone without broadband?
Yes. Home phone only options are available for customers who do not need broadband.
Are there long contracts?
Many services are available on flexible 30-day rolling contracts, helping customers avoid long-term tie-ins.
Is this suitable for families arranging service for an elderly relative?
Yes. These services can be useful for families helping an elderly parent, pensioner or vulnerable relative stay connected at home.
Do you offer restricted phone lines for dementia or Alzheimer’s support?
Yes. Simple Telecoms can provide restricted phone line options designed to help families manage outgoing calls and reduce the risk of unexpected charges.
Choosing the Right Service
What to Look for in Broadband and Home Phone Services for Older People
When comparing broadband and home phone services for older people, it is important
to look beyond the advertised monthly price. A lower cost may not always include everything needed
for a simple and reliable service.
Some providers offer broadband without a home phone service, while others charge extra
for call plans, line features or connection fees. Checking the full monthly cost can help you compare
services more accurately.
It is also important to check whether you can keep your existing phone number when
switching provider. This can be especially important for older customers who rely on a familiar number
for family, friends and important services.
A good service should be easy to understand, easy to manage and flexible
enough to suit changing circumstances. For many households, this means clear pricing, simple setup and
short contract terms.
Check whether a home phone service is included
Review the full monthly cost, including call charges
Confirm you can keep your existing phone number
Look for simple setup and flexible contract terms
Choose a service that matches everyday needs
Affordable Broadband & Home Phone
Affordable Broadband and Home Phone for Pension Credit Customers
£29.98 per month inc VAT
Our Pension Credit broadband and home phone plan offers a simple, affordable
and reliable way to stay connected. It is designed for people who receive
Pension Credit and want dependable fibre broadband and home phone service
without a long-term commitment.
With average download speeds of 38 Mbps, this package is suitable for everyday use,
including browsing, video calls with family, online shopping, email and streaming on smart TVs or tablets.
The plan includes unlimited broadband usage with no data limits, a WiFi router,
and the option to keep your existing phone number, helping to make switching simple.
You also get unlimited UK standard landline calls included and
500 UK standard mobile minutes per month, helping you stay in touch while keeping
monthly costs clear and manageable.
Included features such as Caller Display, 1471,
1571 Answerphone and a nuisance call blocker help make the service
easier to use, safer and more convenient.
This package is available on a 30-day rolling contract, giving you the flexibility
to change or stop the service without a long commitment.
Eligibility: Proof of Pension Credit will be required to qualify for this plan.
Simple, reliable fibre broadband and Digital Voice home phone packages with
unlimited broadband usage, flexible 30-day rolling contracts and the option to
keep your existing phone number.
Fibre Broadband & Home Phone
£36.84 per month inc VAT
Our fibre broadband and Digital Voice home phone service offers a simple,
reliable and affordable way to stay connected. It includes a pay as you go
home phone service, so you only pay for the calls you make.
A faster fibre broadband and Digital Voice home phone package for customers
who want extra speed for everyday internet use, video calls, browsing,
email, online shopping and streaming TV.
Compare Fibre Broadband and Home Phone Packages for Older People
Compare fibre broadband and home phone packages with clear monthly pricing,
Digital Voice calling and flexible 30-day rolling contracts. These packages are designed
for households looking for reliable broadband and a simple home phone service.
Fibre 40 Anytime
£36.84
per month inc VAT
A reliable fibre broadband and home phone package for everyday use, with inclusive calling and flexible monthly terms.
38 Mbps average download speed
Unlimited UK standard landline calls *
500 UK standard mobile minutes per month *
Digital Voice phone line included
WiFi router included
Nuisance call blocker included
Unlimited broadband usage
30-day rolling contract
Most Popular
Fibre 40 Anytime Plus
£39.58
per month inc VAT
A more inclusive fibre broadband and home phone package with unlimited standard landline and standard mobile calls, ideal for regular home phone users.
38 Mbps average download speed
Unlimited UK standard landline calls **/***
Unlimited UK standard mobile calls **/***
Calls to 30+ international destinations
Digital Voice phone line included
WiFi router included
Caller display and voicemail features
Unlimited broadband usage
30-day rolling contract
Fibre 80 Anytime Plus
£41.98
per month inc VAT
A faster fibre broadband and home phone package for busier households that want more speed and full calling features.
56 Mbps average download speed
Unlimited UK standard landline calls **/***
Unlimited UK standard mobile calls **/***
Calls to 30+ international destinations
Digital Voice phone line included
WiFi router included
Nuisance call protection included
Unlimited broadband usage
30-day rolling contract
Subject to availability at your local exchange. Average speeds may vary depending on location, equipment, internal wiring and line conditions.
Broadband & Home Phone Setup Costs
One-Off Broadband and Home Phone Activation Costs
All our broadband and home phone services are supplied on
30-day rolling contracts. The one-off activation cost depends on whether you
are upgrading an existing service, switching provider or ordering a completely new installation.
Existing Simple Telecoms Customers
For existing customers upgrading from an older copper phone line to a modern
broadband and home phone service.
£64.50
one-off activation cost including VAT *
WiFi router included
Keep your existing phone number
No engineer visit required **
Simple upgrade to digital service
Most Popular
Restart or Transfer to Digital
For homes with an existing line, or customers switching from another provider
to a broadband and home phone service.
£84.50
one-off activation cost including VAT
WiFi router included
Ideal for switching providers
No engineer visit required **
Quick and straightforward setup
New Digital Installation
For properties without an active line, or where a completely new broadband and
home phone installation is required.
£144.00
one-off activation cost including VAT
WiFi router included
Engineer visit included
Full new line installation
Ideal for new setups
Activation costs are one-off charges including VAT. The correct setup option depends on whether you are upgrading,
restarting an existing service, switching provider or ordering a completely new installation.
Important Information
Why There Is a One-Off Broadband and Home Phone Activation Cost
We are often asked why there is a one-off activation cost for our
broadband and home phone services. The reason is simple:
setup and connection costs apply whenever a new service is activated, transferred or installed.
Many providers recover these costs through longer contracts, often lasting 12, 18 or 24 months.
Although the monthly price may look lower at first, setup costs are often built into the agreement,
and extra charges may still apply if you leave early.
We prefer to keep our pricing clear and straightforward. Instead of hiding setup
costs inside a long contract, we charge a transparent one-off activation or installation fee.
This helps keep monthly prices competitive while avoiding long-term tie-ins.
Because our services are supplied on a 30-day rolling contract, you have more flexibility.
If circumstances change, the service can be stopped without the worry of a lengthy commitment.
This can be especially helpful for older customers, families and carers who want a service that is
simple to understand, fairly priced and easier to manage.
Digital Voice Home Phone and Call Plan Information
Important information about our Digital Voice home phone service, including
pay as you go calling, inclusive call plans, nuisance call blocking, international calls and call barring.
Pay As You Go Digital Voice Phone Line ****
You can move your existing phone number to our Digital Voice home phone service,
or choose a new number if preferred. Once your service is live, simply plug your home phone handset
into the router we provide.
Our basic pay as you go phone service is a pay-as-you-call option, with line rental
included in your monthly broadband charge. If you do not need the phone service or do not wish to
transfer your number, we can switch the phone service off remotely.
Incoming calls are free. Calls to UK standard landlines cost 6p per minute, and calls
to UK standard mobile numbers cost 10p per minute, day or night. A
10p call connection charge applies to each outgoing call.
This plan includes Caller ID, 1471 last caller service, and a
30-day rolling contract. Voicemail can be added for
£1.00 per month including VAT if required.
**** UK standard landline numbers starting 01, 02 and 03. Standard UK mobile call rates apply to O2,
Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in charge bands FM1, FM3, FM4, FM5 and FM6.
Other mobile networks may be charged at different rates.
Anytime 40 Fibre Call Plan *
This call plan includes UK standard landline calls, but after 120 continuous minutes
to numbers starting 01, 02 and 03, the standard call rate will apply for the remainder of the call.
To avoid extra charges, hang up before 120 minutes and redial.
After 500 minutes per month to UK standard mobile numbers, standard mobile rates will
apply depending on the time of day.
Included mobile minutes apply to O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in
charge bands FM1, FM3, FM4, FM5 and FM6. Calls to other networks may be charged differently. This does
not include Lyca, Lebara, or certain mobile virtual network operators not based on the UK GSM network.
Calls over 120 minutes to UK standard landlines cost 2p per minute with
no call connection charge. Calls over the 500 included mobile minutes cost
7p per minute peak and 4.5p per minute off-peak, also with no
connection charge.
* Included UK standard landline calls are subject to a Fair Usage Policy. Weekend, daytime and evening
periods apply according to the call plan terms.
Anytime Plus 40 Fibre Call Plan **/***
This plan includes UK standard landline and standard mobile calls. After 180 continuous minutes
to UK landlines starting 01, 02 and 03, standard rates apply for the rest of the call. To avoid extra
charges, hang up before 180 minutes and redial.
After 120 continuous minutes to a UK standard mobile number, the standard mobile rate
will apply for the remainder of the call. To avoid additional charges, hang up before 120 minutes and redial.
Included UK mobile calls apply to O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in
charge bands FM1, FM3, FM4, FM5 and FM6. Other networks may be charged differently. Calls to Lyca,
Lebara and some virtual network operators are excluded.
Calls to UK standard landlines outside the included allowance cost 2p per minute, with
no call connection charge. Calls to UK standard mobiles cost
7p per minute peak and 4.5p per minute off-peak, with no connection charge.
**/*** Included UK standard landline and mobile calls are subject to a Fair Usage Policy.
Anytime Plus 80 Fibre Call Plan **/***
The Anytime Plus 80 Fibre plan includes the same home phone and call features as the
Anytime Plus package, with faster broadband speeds of around 56 Mbps average download speed ‡.
It is a good option for households that need more broadband speed while still benefiting from inclusive
UK standard landline and standard mobile call features on a flexible contract.
**/*** Please contact our team on 0330 122 0000 for more information about this package
and current availability.
Nuisance Call Blocker for Anytime Call Plans Ψ
This is a free complimentary service and is added automatically to all our Anytime
Digital Voice call plans.
To access the nuisance call blocker menu, dial 1472 and follow the voice prompts.
Press 1 to block the last number that called you
Press 2 to block or unblock a number, or check your blocked list
Press 3 for individual call type blocking options
Manage withheld numbers and block international incoming calls
Calls allowed through your whitelist but not answered can be sent to voicemail
Included 08 Number Bands on Anytime Plus 40 and 80 Plans
Anytime Plus call plans only include 100 minutes per month to selected
084 and 087 number ranges.
Once the 100 included minutes have been used, calls are charged at the listed band rate plus an
access charge of 10p per minute.
Included charge bands: SC001, SC002, SC003, SC004, SC005, SC006, SC007, SC008, SC009, SC010, SC011,
SC012 and SC046.
Unlimited Landline Calls to Over 30 Countries †
Anytime Plus plans only include landline calls to over 30 international destinations.
† After 60 continuous minutes to an included country, the standard international rate
will apply for the remainder of the call. To avoid charges, hang up before 60 minutes and redial.
International calls are subject to a Fair Usage Policy and apply to landline
numbers only in the included destinations.
Included countries include Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Canary Islands, Chile,
Cyprus (excluding North Cyprus), Czech Republic, Denmark, France, Germany, Greece, Hungary, India, Ireland,
Italy, Japan, Lithuania, Luxembourg, Malta, Mexico, New Zealand, Norway, Netherlands, Poland, Portugal,
Puerto Rico, Romania, Singapore, Spain, Sweden, Switzerland and the USA, excluding premium destinations.
Barring Calls to 118 Directory Enquiry Numbers
Calls to 118 directory enquiry services are barred as standard because these numbers can
be very expensive to call.
Barring can be removed if needed, but a deposit may be required before access is enabled.
Barring of International and Premium Rate Numbers
To help protect customers, barring for international calls other than included destinations,
and premium rate numbers beginning with 09, plus some 08 numbers, is applied automatically
to the phone line.
Call barring for mobile numbers and 999 emergency services is available as an opt-in feature. Please contact
customer services if you would like to add mobile barring free of charge.
Please note that some 08 numbers are now classed by Ofcom as premium rate. This means certain care alarm
providers, catalogue companies or equipment providers may use numbers that remain barred.
Premium-rate related charge bands include SC011, SC013, SC014, SC047, SC075, SC092 and SC093. In some cases,
access can be enabled subject to a deposit. The same may apply for high-cost international destinations.
Broadband & Home Phone Help
Broadband and Home Phone Frequently Asked Questions
Helpful information about fibre broadband, Digital Voice home phone services,
broadband speeds, unlimited usage, service changes, fault response times and broadband-only options.
What broadband speed can I get? ‡
We offer a range of fibre broadband packages with speeds starting from
38 Mbps and going up to 1 Gbps on selected services.
We always check your phone line and property address first to see what broadband speeds are available
and what speed you are likely to receive. Where applicable, we will also provide a
minimum guaranteed download speed.
Broadband speeds can vary depending on distance from the property to the exchange or street cabinet,
wiring inside the home, electrical interference and general network conditions.
‡ Speeds are measured to the router and not over WiFi. Fibre broadband is subject to availability,
geographic location, device specifications and a successful line and exchange check.
Will changing my call plan affect my monthly price?
Yes. Moving from the Anytime plan to a higher call plan will increase your monthly cost, while moving
from a higher plan to a lower one will reduce your monthly cost.
A small administration charge applies when changing call plans, and changes can usually
only be made at the start of a new billing period.
How much data can I use?
All of our broadband packages are unlimited. This means you can browse, stream and
download as much as you need without fixed data caps.
Like all providers, we also operate Fair Usage Policy and
Acceptable Use Policy rules to protect our network and customers. The service must
be used for private, personal and legitimate consumer purposes.
Do I need a Simple Telecoms home phone service to have broadband?
Our Digital Voice home phone and broadband services are usually supplied as a combined service.
However, we also offer broadband-only services on both FTTC and
Full Fibre, together with a simple pay as you go phone service.
If you choose not to use the phone service, you will not be charged for calls. If you do make calls,
you only pay for the calls you use.
Do you offer a home phone service that works over my own broadband?
Yes. We offer a VoIP cloud-based phone service for customers who already have, or can receive,
compatible broadband such as FTTP or FTTH.
This allows us to move your existing number into our network and provide an internet-based phone service
using your broadband connection.
The service works through a compatible router that we provide. You simply plug your standard home phone
handset into the router to start using the service.
You do not need a traditional copper phone line for this option.
Yes, in many cases you can change your broadband speed. However, this is classed as a
change of service, so a charge may apply.
The same also applies when moving to an FTTC or Full Fibre service,
as this is treated as a new broadband service setup.
Do you offer faster broadband services?
Yes. We can provide broadband speeds of 40 Mbps, 55 Mbps, 80 Mbps, 160 Mbps and 330 Mbps.
On Full Fibre broadband, speeds can start from 40 Mbps and go up to
1000 Mbps (1 Gigabit), depending on availability.
Fibre broadband services are subject to availability at your local exchange, geographic location,
device specifications and a line check. Please contact us for more information.
What are your fault care levels and response times?
Our Digital Voice service platforms are designed for high availability, but if you experience a problem,
the first step is usually to reboot the router. Please do not carry out
a factory reset unless we specifically ask you to do so.
We can also run test calls through your account to check that the service is online and routing calls correctly.
If you have a chronic long-term illness or disability, we strongly recommend choosing a higher care level
if you need a faster response time. It is the customer’s responsibility to make sure the selected care level
provides the cover they need, including outside standard working hours and on public holidays.
Please note that a response time does not always mean the fault will be fixed within that period. If a storm
damages a pole or line, repairs may take longer. The response is Openreach’s initial assessment and, where
possible, an estimate of when the problem may be resolved.
A change of broadband care level normally takes 5 working days to complete.
Digital Line and Broadband Basic Care – Included
Basic Care is included with all services. Faults can only be logged with Openreach between
9am and 6pm, Monday to Friday, excluding weekends and Bank Holidays. Openreach aims
to respond within 72 working hours of receiving the report, excluding allowable parked time.
Digital Line and Broadband Standard Care – £1.99 per month including VAT
Standard Care also operates during Openreach working hours. Openreach aims to respond within
48 working hours of receiving the fault report, excluding weekends, Bank Holidays and allowable parked time.
Digital Line and Broadband Enhanced Care – 24 clock hours – £14.99 per month including VAT
Enhanced Care operates 24 hours a day, 7 days a week including UK Bank and Public Holidays.
Openreach aims to respond to or fix the fault within 24 clock hours of receiving the
fault report, excluding allowable parked time.
Digital Line and Broadband Premium or Critical Care – 8 clock hours – £19.99 per month including VAT
Premium or Critical Care also operates 24 hours a day, 7 days a week including Bank and Public Holidays.
Openreach aims to respond to or fix the fault within 8 clock hours of receiving the
fault report, excluding allowable parked time.
Openreach may attend without notice, and an abortive visit charge may apply if access to
the property is not available at the time of the visit.
Important Legal & Service Information
Important Broadband and Home Phone Terms, Billing and Legal Information
Important information about broadband and home phone services, including cooling-off rights,
credit checks, billing, cancellation, price changes, emergency address information, telecare compatibility
and equipment ownership.
Cooling-Off Period for Broadband and Home Phone Services
All new orders include a 14-day cooling-off period from the date you agree to our
broadband and home phone services.
If you cancel during this period, you will not normally be charged service rental for those 14 days,
although you may still be charged for any usage during that time. Any equipment we send must be returned
undamaged and, where possible, in its original packaging.
Cancelling during the cooling-off period may also affect refunds of
activation or installation costs, so this should be considered before placing your order.
In some cases, installation or activation may be expedited. If your service goes live within the 14-day
cooling-off period, you may lose your right to cancel.
If an order is cancelled after processing has started, no further orders may be accepted for the same
name, address or phone number for 36 months from the cancellation date.
Do You Carry Out a Credit Check?
When you apply for a broadband or home phone service, we may carry out a
hard credit check on the user and the address where the service will be provided.
If the bill payer is different from the end user, we may also check the bill payer.
This process uses a credit reference agency to help confirm identity and review borrowing and payment history.
In our case, this is carried out using Creditsafe.
A credit check is only performed once a Direct Debit has been set up, as this is regarded
as acceptance of our terms and conditions and an intention to apply for service.
If your application is accepted, a credit limit may be placed on your account for
chargeable calls. This helps protect customers from building up unexpectedly high bills.
If the credit limit is reached, outbound calls may be barred other than 999 emergency calls and certain
NHS helplines. Please note that if you rely on a care alarm, it may stop working if your credit limit is exceeded.
Any credit check carried out on the end user or bill payer will appear on the relevant credit history.
General Terms and Conditions
All services are supplied on a 30-day rolling contract, with no disconnection or termination charge.
Please use the link below to read our full terms and conditions for our broadband and home phone services.
If you start a new contract or renew an existing contract for a home phone service, call plan,
broadband service, mobile service, add-on or VoIP plan, the monthly price may increase each year
from 1 April.
The annual increase is based on the Consumer Price Index (CPI) rate of inflation
published in January each year, plus 3.9%.
Emergency Services Address Information (999 and 112)
It is the end user’s responsibility to notify us if the service is used permanently at a different address.
This address information may be used by the police, fire and ambulance services when you call
999 or 112, helping them identify the caller and location.
The service can be used within England, Wales, Scotland and Northern Ireland.
If you use the service outside those areas, you may not be able to contact local emergency services
in the country where you are located.
How Monthly Charges Are Billed
Rental charges begin from the day Simple Telecommunications Ltd supplies the service.
All chargeable services are billed in advance.
Your first invoice will usually include the whole month in which the invoice is issued,
plus the whole of the following calendar month. This means the first bill may include up to
two full months in advance, as well as any part month during which the service went live.
This advance payment structure helps cover the 30-day notice period for cancellation, allowing us
to terminate the service the same day you notify us if needed.
Services are supplied subject to status and or credit check.
Payment Methods
We only accept Direct Debit for monthly service payments.
Our Direct Debit payments are protected by the Direct Debit Guarantee.
Direct Debits can be set up directly through our website or by email, so there is no need
to complete and return a paper mandate.
Services and Direct Debit payments are subject to status and or credit checks.
How to Cancel a Broadband or Home Phone Service
If you want to cancel your service, please call us on 0330 122 0000 and we can
arrange to switch the service off the same day if needed.
Please remember that if you cancel your broadband service completely, you may also lose your home phone service.
If you wish to keep your home phone service, you may need to move to one of our
home phone only services. A small administration charge may apply.
Fair Usage Policy and Acceptable Use Policy
Like all providers, we operate a Fair Usage Policy and an
Acceptable Use Policy to protect our customers and network.
These policies mean that services must be used for private, personal and legitimate consumer purposes.
Customers who are vulnerable or who use pendant alarms or care alarm services should contact their
equipment or alarm provider before moving to a digital home phone line.
Not all personal alarm and telecare systems are compatible with digital phone services.
It is the equipment provider’s responsibility to make sure their equipment works correctly on a digital line.
We strongly recommend checking compatibility before committing to a digital line,
as returning to a copper-based line may not be possible.
From 1 September 2021, Simple Telecoms retains ownership of all new routers, hubs and
ATAs supplied to customers. This does not apply to equipment previously purchased before that date.
If you replace this equipment or leave Simple Telecoms, you may be required to return it.
If the equipment is not returned, a charge may apply.
You have 30 days to return the equipment, including the time needed for us to send shipping labels.
If preferred, you may also return the equipment using Royal Mail, but proof of postage will be required.
The monthly price for monthly services will rise in April each year by the rate of inflation plus 3.9%
