UK's Cheapest Cloud Line Rental - From Just 18.99 per month Inc VAT

NEW Digital Cloud phone and broadband deals for pensioners.

NEW Cloud VoIP Phone and broadband deals for pensioners. Telephone only deals
Since the COVID-19 pandemic was declared we have seen a large number of seniors and pensioners embracing the world of the Internet to keep in contact with their friends and family through WhatsApp, Zoom and Facebook. Now, due to the Openreach withdrawal of copper-based voice lines, we can offer complete, all included, brilliant telephone and broadband deals at our lowest prices without the need for all the bells and whistles or long contracts that other telephone and broadband providers tie you in to. We offer a personal, efficient, and friendly phone only service that's tailor-made to your individual needs. We are happy to work closely with family members, Community Health Workers and Care Homes.

Openreach withdrawal of copper-based voice lines

The UK’s century old telephone network is changing

First things first, don’t panic. Everyone will have to make the move to an all VoIP Digital Cloud telephone solution anyway, so this is your chance to get ahead of the game.
As reported in the National Press and the BBC, Openreach is withdrawing ALL copper-based voice telephone lines from the UK’s network on December 31st, 2025, as the network will reach its end of life.
Openreach withdrawal of copper-based voice lines
 
Openreach has already switched off over 500 exchanges where voice copper lines are no longer available, and this is increasing monthly with a further 1.4 million customers affected in October 2021. From September 2023 Openreach will issue a national full “Stop Sell” of any new supply of voice copper-based telephone connections, including new line installations, change of addresses, stopped line restarts or working line take overs. This means that some 47 million (Openreach data 2020) lines will need to migrate to a new internet based voice service. ALL businesses and residential services ARE going to be affected by this change.

After the 31st of December any customers using copper-based lines for their telephone service, and in some cases existing broadband services will find their service/s will no longer work. Customers that have not migrated their current telephone service to the new VoIP alternative service by this date will lose voice service, and also their telephone number.

SoGEA - The alternative to copper-based telephone lines

SoGEA - VoIP The alternative to a copper-based telephone lines
SoGEA stands for Single Order Generic Ethernet Access (SoGEA) and is a product that enables users to make telephone calls (VoIP/SIP) using a special router and the internet without the need for a copper-based voice phone line. It works remarkably like WhatsApp and Facebook Messenger but using your existing standard telephone handset, and you make calls the same way as you do now. We own and operate our own VoIP telephone network and platforms (Similar to TalkTalk and Virgin), and have telecom switches based in Bournemouth, London, Amsterdam, and Strasbourg in France. 
We can provide a new IP Cloud telephone line with a new number or move your current copper-based telephone number into our IP Cloud network, and then provide your telephone service  (Voip) over your broadband using a special broadband router that you just plug your standard telephone handset into.

Included in all our new Digital Cloud plans at no extra cost

The UK’s telephone network is changing to VoIP - Time has been called on all copper voice lines

Caller Display

Caller Display shows you the number of the person calling you, allowing you to decide whether to pick up the phone or not. Caller display is also needed for call blockers to work.

1471 Last Caller

Dial 1471 to find out the last number that called while you were away from your phone. 1471 is always active and useful even if you have an answering machine, as not everyone leaves a message.

1571 Voice Mail Service

It allows callers to leave a message for you when you fail to answer, including if you are on another call. Just dial 1571 to listen to your messages. You can also record your own personal greeting.

Number Unreachable Divert

Should you have a power cut or loss of Internet we will automatically divert all inbound calls to another number of your choice. Once the service has come back online, the system will automatically route the calls back to your home phone.

30-day rolling contract

Our phone line only deals have No long-term contract and No termination fees. All line transfers, including new lines are just 30-day rolling contract terms, with same day switch off if needed.

UK based customer services

UK based customer service team who are all screened to BS7858:2019 level, used in the security sector. Giving our customers the peace of mind that the people we are employing are trustworthy.

Unlimited UK landline calls Included in all our new Digital Cloud plans
Get brilliant telephone and broadband at our lowest prices

Unlimited UK landline calls up to 60 minutes per call

FREE 90 minutes per month to UK standard mobiles anytime**
FTTC 40/10 Fibre Broadband included
Telephone line only with unlimited calls

Basic Cloud Telephone line and Broadband
£29.99 per month including VAT

Unlimited UK landline calls up to 60 minutes per call
(01, 02 and 03 numbers*)
 
FREE 90 minutes per month to UK standard mobiles anytime**
 
Fibre Broadband FTTC 40/10
Up to 38Mbps download
Up to 9.5Mbps upload
 
Just a 30-day rolling contract. NO disconnection cost

Unlimited UK landline calls up to 180 minutes per call

Unlimited calls to UK standard mobile phones up to 120 minutes per call**
FTTC 40/10 Fibre Broadband included
Telephone only deal with all included call

Anytime Cloud Telephone line and Broadband
£34.99 per month including VAT

Unlimited UK landline calls up to 180 minutes per call
(01, 02 and 03 numbers*)
 
Unlimited calls to UK standard mobile phones up to 120 minutes per call**
 
Fibre Broadband FTTC40/10
Up to 38Mbps download
Up to 9.5Mbps upload
 
Includes 100 minutes to NGN 08 numbers per month****
 
Unlimited Landline calls to over 30 countries, included up to 60 minutes per call*****
 
Just a 30-day rolling contract. NO disconnection cost

New IP Cloud Telephone and Broadband connection costs and transfers

Headline Prices - Almost everyone seems to be offering extremely attractive packages these days. However, it’s very important to look at the detail as you could be paying more overall than you think. When comparing new IP Cloud based telephone and Broadband prices, you may be told by other providers that there is no cost to transfer to their Cloud telephone and Broadband service/s. However, BT Wholesale charges all providers for the work to transfer or install an IP based line and Broadband, which is why we make the charge. So, it's likely that, if they do offer to do this for free, they will include it as a hidden cost, in the form of higher line rental, call charges, call connection charges, and potentially tie you into a longer contract so that they can recover the cost. Nothing is free, it's always included!

NEW LINE INSTALLATION

New IP Cloud based telephone line with Fibre Broadband - £122.00 including VAT. This cost includes a new line in to the address with an Openreach engineer visit. It also includes the Telephone router as well. If there are no existing or stopped lines listed to the address, this cost will apply.

Line transfers

If you have an existing telephone service, we can convert this line into an IP Cloud line with a Fibre Broadband service and you can keep your telephone number - £85.00 including VAT. This cost includes a telephone router all set up and ready to go and be plugged in. No Openreach engineer will need to visit.

RESTART A LINE

If we can see an old cooper-based stopped telephone line at the address, we can convert this line and bring it back in to service as a IP Cloud line with a Fibre Broadband service - £85.00 including VAT. This includes a new telephone number and router. No Openreach engineer will need to visit the address.

Moving from Virgin

Transferring a Virgin based telephone number to an IP Cloud line with Fibre Broadband is classed as a new line installation by Openreach, as the existing Virgin Infrastructure cannot be used. Your current Virgin number will be moved on to the new Cloud line for you - £140.00 inc VAT. An engineer visit is needed.
 

Call plan and Broadband information

Basic Cloud telephone line
Calls to UK standard landlines starting 01, 02 and 03 always cost 2p per minute, NO call connection cost.
Calls to UK standard mobiles cost 7p peak, and 4.5p off-peak, NO call connection cost.
*After 60 continuous minutes to UK landline numbers starting 01,02, and 03 the standard rate for the remainder of the call over the 60 minutes will apply. Customers should hang up before 60 minutes and re-dial to avoid additional charges.
**After a total of 90 minutes of calls to standard mobiles have been used per month, the standard mobile rate for mobiles calls made will apply depending on the time of day. UK included standard mobile minutes are for mobile networks O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in charge bands FM1, FM3, FM4, FM5 and FM6 at any time. Other mobile networks are charged at a different rate. Please note, this does not include calls to Lyca or Lebara mobiles or any mobile virtual network operator not based on the UK GSM cellular network. Weekends are Saturday 00.00 to Sunday 23.59. Daytime Monday to Friday 7am to 7pm. Evenings and nighttime Monday to Friday before 7am & after 7pm Included. Included calls to UK landlines are subject to a Fair Usage Policy (FUP)
Anytime Cloud telephone line
Calls to UK standard landlines starting 01, 02 and 03 always cost 2p per minutes, NO call connection cost.
Calls to UK standard mobiles cost 7p peak, and 4.5p off peak, NO call connection cost.
*After 180 continuous minutes to a UK landline numbers starting 01,02, and 03. The standard rate for the remainder of the call over the 180 minutes will apply. Customers should hang-up before 180 minutes and re-dial to avoid additional charges.
**After 120 continuous minutes to a UK standard mobile have been used the standard mobile rate for mobiles calls made will apply depending on the time of day. Customers should hang-up before 120 minutes and re-dial to avoid additional charges.
UK included standard mobile minutes are for mobile networks O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in charge bands FM1, FM3, FM4, FM5 and FM6 at any time. Other mobile networks are charged at a different rate. Please note this does not include calls to Lyca or Lebara mobiles or any mobile virtual network operator not based on the UK GSM cellular network.
Weekends are Saturday 00.00 to Sunday 23.59. Daytime Monday to Friday 7am to 7pm. Evenings & night time Monday to Friday before 7am & after 7pm. Included UK landline and UK mobile calls are subject to a Fair Usage (FUP)
Included NGN 08 number bands (SC)
Anytime Cloud call plan only - ****Includes 100 minutes to the NGN / SC listed (084, 087) numbers below. Once a total of 100 minutes per month have been reached calls are billed at the listed band rate plus a per minute access cost of 10p per minute including VAT. SC001, SC002, SC003, SC004, SC005, SC006, SC007, SC008, SC009, SC010, SC011, SC012 SC046.
Unlimited landline calls to over 30 countries
Anytime Cloud plan only - *****After 60 continuous minutes to the included International countries listed below, these calls will be charged at the listed standard rate for the remainder of the call. Hang up before the 60 minutes and redial to avoid incurring call charges. Calls are subject to a Fair Usage Policy (FUP). *** Included countries' landlines only - Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Canary Islands, Chile, Cyprus (Excl. North Cyprus), Czech Republic, Denmark, France, Germany, Greece, Hungary, India, Ireland, Italy, Japan, Lithuania, Luxembourg, Malta, Mexico, New Zealand, Norway, Netherlands, Poland, Portugal, Puerto Rico, Romania, Singapore, Sweden, Switzerland, Spain, Sweden, USA (Excl.premium), USA Freephone, USA Great Lakes and USA mobile phones.
Automatic divert on inbound calls when unreachable or power cut
If you have opted to have your inbound calls diverted to another telephone number, then the cost for calling this number will be charged at your call plans advertised call cost. Unless the call is included in the call plan.
Barring calls to 118 numbers - 118 telephone information services
Calls to 118 telephone information services are very expensive numbers to call. We offer an opt-in service for the barring of these numbers. The barring of 118 numbers has a small one-off set up cost of 4.99 including VAT. Contact our customer services team to opt into the barring of 118 services.
Fibre Broadband speeds
Our IP Cloud phone service with Broadband comes with a 40/10 fibre broadband service. This can be FTTC or FTTP depending on the services listed at your exchange. Most homes do not need more than this speed. However, we also offer other Fibre speeds from 80Mbps up to a whooping 1000 Mbps (Gigabit) broadband feed. But please contact us if you feel the need for more speed.
Broadband speed can be affected by the quality of your phone line, how far your home is from the telephone exchange or cabinet in the street where you are, if the wiring in your home is old, electrical interference from things like TV's and Microwaves, as well as how many people are using the sites you're visiting or quantity of devices connected to the router in the house itself. We'll run a check on both your telephone number and postcode to give you a personalized estimate of the speeds you can expect to receive from your broadband service once connected. It may take up to two weeks from the date of installation for the speed of your Broadband Service to stabilize. All speeds are measured up to the router, and not based on WiFi speed tests.
Changing a Broadband speed
Please contact customer services to change your broadband service to one with a quicker speed.
An activation fee for the new service will apply.

Frenquently asked questions

Can I keep my telephone number?
Yes, we can move 99% of telephone numbers - Most people have had their telephone number for years, and for a lot of seniors and pensioners keeping their telephone number is a must. Unlike most providers, we run our own telephone network and platforms (Similar to TalkTalk and Virgin), and have telecom switches based in Bournemouth, London, Amsterdam, and Strasbourg in France, as well as using BT Openreach lines. So regardless of if you're moving home, to a different part of the country, or even a different part of the world, we have the technology that will allow you to always be able to take your phone number with you.
Do I need to contact my current provider?
No, you won't need to contact your current provider - we'll do that for you. Once we have placed your order your current provider will send you a letter or email just to let you know that your telephone number is transferring to us. Once the transfer is completed your old provider will send a final bill to you for anything outstanding.
How long will it take to switch or install a new IP Cloud line?
Switching your current telephone service or installing a new Cloud IP line usually takes about 15/20 working days, depending on the service you have selected. We'll normally let you know what day your service will be live within 48 hours of accepting your order. New line installations can be requested on an AM or PM time slot where Openreach resourcing allows. Virgin transfers can be very problematic, as they are reliant on several factors, such as Virgin releasing the number to us on a given day and time, and that there are no hold ups with the SoGEA installation.  The cost to transfer a Virgin number is also slightly higher to cover the extra administration cost.
Are the call as good as a cooper-based line?
Yes, the call quality will be determined by the quality of the broadband connection, and unlike cooper-based lines, you will not suffer from noisy or crackly lines anymore. 
Can I move my telephone number to different provider?
Yes, but the provider you move to will be responsible for this process. Customers that have ported their telephone number out of the Simple Telecoms network to another provider will not be eligible for a free of charge port back to the Simple Telecoms network until a term of 24 months has passed from the original port out date, regardless of any current or future offers being advertised in the press or Simple Telecoms websites. Should you wish to return to us within 24 months of leaving, there would be a cost to so.
Can I move from broadband to a telephone line only service?
Yes, you can remove the full broadband service leaving just enough bandwidth to run the telephone line. This can be done without the need to make any changes to the router. However, there would be an admin cost to make this change. And like wise, adding a full broadband service back to the phone line would also incur a cost.
Can I lift the barring of the International and Premium rate numbers?
To safeguard all our customers, call barring for International and Premium rate numbers starting 09 and some 08 numbers will be applied automatically to the telephone line. Barring calls to mobile phones is an opt in service. Please contact our customer service team to opt in to the mobile barring service free of charge. Please note - Due to Ofcom directive classifying certain (not all) 08 numbers as premium rate, It could be that some 08 numbers you may want to call are now classed as Premium rate numbers, so please check with your equipment or Care Alarm provider, as we bar calls to all premium rate numbers to safeguard our customers, and this premium rate barring cannot be removed, unlike the international call barring, which can be removed. Ofcom directive classifying certain 08 numbers as premium rate in these charge bands, SC011, SC13, SC014, SC047, SC075, SC092, SC093.
What do I do if I have a fault with the telephone service?
Our voice service platforms have a 99% uptime. But the first thing we recommend is to reboot the router, as thay can lockup from time to time (Never do a Factory reset on the router as this will wipe all settings). We can also run test calls through your account to check the service is fully online and routing calls correctly. However, most problems arise from the internet feed itself. The call quality will only be as good as the internet feed you are connected to. Issues can be caused by congestion or packet loss on your feed. If you have a problem, please contact us on 0330 122 0000 and we will be happy to help.
Can I have a second line on the same router?
Yes, we can set up the router with a second line and telephone number, this could be used for an alarm system. However, you may need to return the router to us for programming if you do not request this before the new router is sent to you. We also offer a discounted line rental for the second telephone line. Please contact us on 0330 122 0000 for more information.
In the event of a power cut how can I use the landline?
You can purchase a Battery Back Up for your router, which will keep the unit powered for about one hour, dependent on the unit. However, this will not provide power to other devices like your handset or care alarm. This means customers will need to provide their own Battery Back Up arrangements for these devices. If you would like help with this, please call us on 0330 122 0000 Monday to Friday 9AM to 5PM
How will moving to a IP Cloud based service affect my telephone devices at home?
You will need to connect any telephone devices that currently are plugged into the telephone wall sockets in the home, into a telephone socket on the router. This could include care alarms, Telecare devices, Intruder alarms, etc. You should contact your device service provider if you are concerned to make sure that they will continue to work with an internet-based telephone service. We can also provide a second line on the router to connect these types of devices if needed.
If I have a cooper-based service with you, will you be forcing me to move to the new IP Cloud service?
NO, we will be letting our cooper-based telephone customers know of the changes and the timescales involved in moving their services to the new SoGEA IP Cloud telephone service. It will be left to the customer, as to when to move their service, should they wish to do so. However, we strongly recommend not leaving it too long, as the closer we get to the switch off date for all copper-based telephone lines the more customers will be trying to move, and there may come a point where it will not be possible to transfer any more lines due to the amount of time left in relation to orders to transfer. Meaning you will lose your service and your telephone number. So please don't leave this to the last-minute thinking you have plenty of time, as 47 million other customers will be thinking the same thing.
Broadband - How much data can I download?
All of our broadband packages are on a totally unlimited data plan. This means you can download as much as you want, whenever you want and we won't slow you down at any time. 
Can I have just a broadband only service without the telephone line?
Unfortunately, we do not offer a standalone broadband only service.

Important information

Cloud telephone and Broadband Terms and Conditions
All service are provided on a 30-day rolling contract, with no disconnection or termination cost. Please click the link below for our full terms and conditions. Cloud IP Telephone Full Terms and Conditions. Click here for Full Terms and Conditions for Broadband services. 
Fair Usage Policy (FUP) and Acceptable Use Policy (AUP)
As do all providers, to protect our customers and our network we have a FUP and AUP policies in place. These obligations require your use of our Services to be for private, personal, and legitimate consumer purposes. For information on our FUP and AUP policies please click the link. Digital Cloud Telephone Full Terms and Conditions.
Billing monthly charges for services
You will be charged rental from the day Simple Telecommunications Ltd supply the service. All chargeable services are paid one clear calendar month in advance. The first invoice will show a charge for the whole month in which the invoice is issued and for the whole of the following calendar month. (2 whole months). This advance payment means you'll have covered your 30-day notice period for cancellation, allowing us to terminate your service/s for you the same day you notify us should it become necessary. It will also include the part month during which the service went live with us. Services are provided subject to status and or credit checks.
Payment methods
We only except Direct Debit for monthly service payments. Our Direct Debits are collected by GoCardless which are regulated by the Financial Conduct Authority as an Authorized Payment Institution. Your payments are protected by the Direct Debit guarantee. Direct Debits are setup directly with our direct debit partners via our website or by email. No more filling out DD mandates and posting them back. Services and paying via Direct Debit are subject to status and or credit checks.
Information on Telecare and Care Alarms
Customers who are vulnerable or using a pendant service should contact their service provider, as not all personal/care alarm services are compatible with SoGEA VoIP services. Our service has been tested using the SureSafe care alarm systems. Please contact our customer service team for more information. We strongly recommend that you check before committing to taking a SoGEA line, as it may not be possible to move you back to a copper-based line. Click here for more Information.
Information on Home Alarm systems
Potential issues with moving an Alarm line to Digital Phone Lines. Click here for more Information.
Ownership of broadband router hubs and ATA
As of 1st of September 2021, we own all new Simple Telecom provided routers, Hubs and ATAs sent out to customers. Not applicable for routers, Hubs and ATAs previously purchased by customers. When you replace routers, Hubs and ATAs or leave Simple Telecoms, you are required to return those items to us. If the unit/s are not returned, you will be liable for a charge. You have a total of 30 days to return your items, which includes the time taken for us to send out shipping labels. If you prefer, you may also post the equipment back using the Royal Mail. Proof of postage will be needed. 
Emergency Service Listing (999, 112)
It is the end user’s sole responsibility to notify us of a change of address/location where the service is being used on a permanent basis. This information is used by the police, fire, and ambulance services to identify the caller. The Service can be accessed from within England, Wales, Scotland, and Northern Ireland. If you use the Service outside England, Wales, Scotland, and Northern Ireland you will not be able to call emergency services in the country where you are located.

 
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Simple Telecoms - Phone services for the elderly