Cloud phone built to work with third party broadband providers

Phone built to work with Gigaclear broadband and WiFi providers
Our Digital Cloud based telephone service is the closest alternative to a home telephone phone service for customers who are using Fibre to the house (FTTH, FTTP) using providers like Gigaclear, Giganet, BT, Juice Broadband, KCOM, Vodafone, Sky, TalkTalk, as well as community WiFi based broadband services.

We operate our own telephone network that we run our cloud telephone services on. This allows us to move your copper-based telephone number into our network, and then provide an internet based voice service that uses your broadband feed to make and receive calls.
This is done via a Cisco ATA, which is just a small box that connects to one of the spare ports on the back of your router, and your standard phone handset into the ATA. This means you can plug the ATA into any internet feed, regardless of where you are in the world, and you will always have your telephone number.

UK Landlines Are Evolving

How it all works
1. Pick the call plan that best meets your needs, and just let us know what you have decided. However, if you need help choosing the right package... We're here to help
2. We will place the order with your current telephone provider to move your telephone number over into our network, or we can provide you with a new number. 
3. A Cisco ATA adaptor will then be programmed with all your telephone number information, and then posted directly to your door. Already tested, and ready to go, there is nothing you need to do.
4. On the day of the number transfer, you just connect the ATA to your router using the provided cable, and plug your standard telephone handset into the ATA and you're ready to go!

Digital Voice Telephone Call Plans

First things first, don’t panic. Everyone will be having to make the move to an all-IP Digital Cloud telephone solution over the next few years.
We are just ahead of the game.

New Connection

Set up £49.99
- Includes a new number
- Number in any UK town
- Includes a Cisco ATA
- Includes Caller Display
- Includes Withhold number
- Includes 1571 service
- Includes 1471 service
- Just pick your call plan
- Divert on unreachable
- 30 day rolling contract
- Set up in 10 workings days
 

Cloud Basic Voice

£4.99 pm Inc VAT
- Set up £49.99 inc VAT
- Keep your current number
- UK standard calls 1.5pm
- UK standard mobiles 6pm
- Includes a Cisco ATA
- Includes Caller Display
- Includes Withhold number
- Includes 1471 service
- Includes 1571 messaging
- Premium number barring
- Divert on unreachable
- 30 day rolling contract

Cloud Anytime Voice

£14.99 pm inc VAT
- Set up £49.99 inc VAT
- Keep your current number
- Unlimited landline calls*
- Unlimited mobile calls**
- Includes a Cisco ATA
- Includes Caller Display
- Includes Withhold number
- Includes 1471 service
- Includes 1571 messaging
- Premium number barring
- Divert on unreachable
- 30 day rolling contract

Digital Cloud call package information

*Cloud Anytime 3 - Unlimited UK standard landline calls - 120 minutes per call
*After 120 continuous minutes to UK standard landlines (01, 02 and 03 numbers) these calls will be charged at the standard rates for the remainder of the call. Hang up before minute 120 and redial to avoid incurring call charges. Included UK landline calls are subject to a Fair Usage Policy (FUP).
**Cloud Anytime 3 - Unlimited UK standard mobile calls - 60 minutes per call
** After a total of 60 minutes per call to UK standard mobiles the remainder of the call will be charged at the standard mobile rate for mobile calls made depending on the time of day. Customers should hang up before 60 continuous minutes and re-dial to avoid additional charges. Included UK standard mobile calls are subject to a Fair Usage Policy (FUP).
Included UK mobile minutes are for mobile networks O2, Orange, T-Mobile, Vodafone, H3, EE, 3-Three and other mobile operator services in bands FM1, FM3, FM4, FM5 and FM6 at any time. Please note, this does not include calls to Direct Virgin mobile numbers, Lyca or Lebara mobiles or any mobile virtual network operator not based on the UK GSM cellular network.
Automatic Premium and International call barring
To safeguard all our customers, call barring for International and Premium rate numbers starting 09 and some 08 numbers will be applied automatically to the telephone line. Customers with personal alarms - Due to an Ofcom directive classifying certain (not all) 08 numbers as premium rate, you may find yourself unable to call some 08 numbers. So, please check with your equipment or Care Alarm provider which number the Care Alarm calls when triggered, as we bar calls to premium rate numbers to safeguard our customers, and this premium rate barring cannot be removed. Ofcom directive classifying certain 08 numbers as premium rate in these charge bands, SC011, SC13, SC014, SC047, SC075, SC092, SC093.
Automatic divert on inbound calls on unreachable or power cut
If you have opted to have your inbound calls diverted to another telephone number, then the cost for calling this number will be charged at your call plan's advertised call cost, unless the call is included in the call plan. This service is an opt-in service. Please contact us on 0330 122 0000 to have this set up.
Barring of Directory Enquiries (118) numbers
118 telephone information services are very expensive numbers to call. So, we offer an opt-in service for the barring of these numbers. The barring of 118 numbers has a small one off set up cost of 4.50 including VAT. Please contact customer service to opt into the barring of 118 services.
Automatic divert on inbound calls on unreachable or power cut
If you have opted to have your inbound calls diverted to another telephone number, then the cost for calling this number will be charged at your call plan's advertised call cost, unless the call is included in the call plan. This service is an opt-in service. Please contact us on 0330 122 0000 to have this set up.

Using our Cloud service - You will always keep your number

Using our VoIP Cloud telephone service - You will Always keep your number
Most people have had their telephone number for years, and for a lot of seniors and pensioners keeping their telephone number is a must. We can move 99% of telephone numbers into our network, and even other cloud based numbers from other providers. We will organize your telephone move for you, making the whole move simple as we can.
 
We can even move your current telephone number to your Smartphone with our new Phoneline+ smartphone App, allowing you to make and receive calls on your old telephone number 24/7 using your mobile. Also, calls made through the App to local, national, and mobiles are completely free.

Frequently asked questions

Do I need to contact my current provider?
No, we will contact your current provider to let them know you are moving your telephone number over to us. However, they may send you a letter or email to let you know we have placed an order to move your telephone number.
How long will it take to switch my number to you?
Switching your current telephone number over to us usually takes about 14 days, depending on your current provider accepting the post request. We'll normally let you know what day your service will be live within 48 hours of accepting your order.
In the event of a power cut, can I power the ATA independently?
Yes, you can purchase a Battery Back Up for your ATA, which will keep the unit powered. This will give a about of one hour of power for the ATA. However, this will not provide power to other devices like your router, the Fibre ONT box, cordless phones, or care alarms. This means customers will need to provide their own Battery Back Up arrangements for these devices.
What do I do if there is a fault with the telephone service?
Our voice service platforms have a 99% uptime. But the first thing we recommend is to reboot the router and ATA, routers can lockup from time to time. We can also run test calls through your account to check the service is fully online and routing calls. Most problems however, are caused by the internet feed itself, as the voice quality is only as good as the internet feed you are connected to. This can be down to congestion or packet loss on your feed. If you have a problem, contact us on 0330 122 0000 and we will be happy to help.
Are the calls as good as a copper-based line?
Yes, and unlike cooper-based lines you will not suffer from noisy or crackly lines anymore.
Can I move my telephone number to a different provider?
Yes, but responsibility for this process will fall on the provider you are moving to. Customers that have ported their telephone number out of the Simple Telecoms network to another provider will not be eligible for a free of charge port back to the Simple Telecoms network until a term of 24 months has passed from the original port out date, irrespective of any current or future offers being advertised in the press or Simple Telecoms websites. Should you wish to port your telephone number back to us within the 24 months, there would be a cost to do so.
How will this affect my telephone devices I use at home?
You will need to connect any telephone devices that currently are plugged into the telephone wall socket in the home, into the telephone socket on the ATA. This could include care alarms, Telecare devices, Intruder alarm etc. You should contact your device service provider if you are concerned, to make sure that they will continue to work with an internet-based service. We can also provide a second line on the ATA to connect these types of devices if required.
What happens if I want to cancel my order before it goes live?
You have a 14-day cooling off period starting the day after your order has been accepted. You can cancel your order free of charge any time up to the day before your telephone number is due to move. If you want to cancel your order, please call us on 0330 122 0000.
Please note that if you’ve agreed to, and we have already started to provide the service during your cooling off period and you subsequently decide to cancel, you will have to pay us the full cost of the Services you've received up to the point when your service is either cancelled or transferred to another provider.
Can I have a second line on the same ATA?
Yes, we can set up the ATA with a second line and telephone number. However, you will need to return the ATA to us for programming. We also offer a discounted line rental for the second telephone line. Please contact us on 0330 122 0000 for more information.
Will the telephone service work with any internet provider?
Unlike a copper-based line your telephone number is a virtual one, and has no physical connection. So regardless of if you're moving home, or to a different part of the country, even a different part of the world, you will be able to take your current phone number with you, just as long as you have some access to the internet or even mobile data.
Can I have a second line on the same ATA?
Yes, we can set up the ATA with a second line and telephone number. We offer a discounted line rental for the second telephone line. Please contact us on 0330 122 0000 for more information.
Will the telephone service work with any internet provider?
Unlike a copper-based line your telephone number is a virtual one, and has no physical connection. So regardless of if you're moving home, to a different part of the country, or even a different part of the world, you will be able to take your current phone number with you, just as long as you have some access to the internet or even mobile data.

Important information

Digital Cloud Voice Terms and conditions
All service are provided on a 30-day rolling contract, with no disconnection or termination cost. Please click the link blow for our full terms and conditions Digital Cloud Telephone Full Terms and Conditions
Fair Usage Policy (FUP) and Acceptable Use Policy (AUP)
As do all providers, to protect our customers and our network we have FUP and AUP policies in place. These obligations require your use of our Services to be for private, personal, and legitimate consumer purposes. For information on our FUP and AUP policy please click the link Digital Cloud Telephone Full Terms and Conditions.
Billing monthly charges for services
You will be charged rental from the day Simple Telecommunications Ltd supply the service. All chargeable services are paid one clear calendar month in advance. The first invoice will show a charge for the whole month in which the invoice is issued and for the whole of the following calendar month. (2 whole months.) This advance payment means you'll have covered your 30-day notice period for cancellation, allowing us to terminate your service/s for you the same day you notify us should it become necessary. It will also include the part month during which the service went live with us. Services are provided subject to status and or credit check.
Payment methods
We only except Direct Debit for monthly service payments. Our Direct Debits are collected by GoCardless which are regulated by the Financial Conduct Authority as an Authorized Payment Institution. Your payments are protected by the Direct Debit guarantee. Direct Debits are set up directly via our website or by email. No more filling out paper mandates and posting them back. Services and paying via Direct Debit are subject to status and or credit check.
Information on Telecare and Care Alarms
Customers who are vulnerable or using pendant service need to contact their service provider, as not all personal/care alarm services are compatible with SoGEA VoIP services. Our service has been tested using the SureSafe care alarm systems. Please contact our customer service team for more information. Please check before committing to taking a SoGEA line, as moving back to a copper-based line may not be possible to reverse. Click here for more Information.
Information on Home Alarm systems
There are potential issues with moving an Alarm line to Digital Phone Lines. Click here for more Information.
Ownership of broadband routers and ATA
As of the 1st of September 2021, we own all Simple Telecom provided routers, Hubs and ATA’s sent to customers. Not applicable to routers, Hubs and ATA’s previously purchased outright. When you replace router, Hubs and ATA’s or leave Simple Telecoms you will be required to return those items to us. If the unit/s are not returned, you will be liable for a charge. You have a total of 30 days to return your items, which includes the time taken for us to send out shipping labels. If you prefer, you may also post the equipment back using the Royal Mail. Proof of postage will be needed. 
Emergency Service Listing (999, 112)
It is the end user’s sole responsibility to notify us of a change of address/location where the service is being used on a permanent basis. This will be used by the police, fire, and ambulance services to provide 999 services to the caller. The Service can be accessed from within England, Wales, Scotland, and Northern Ireland. If you use the Service outside England, Wales, Scotland, and Northern Ireland you will not be able to call emergency services in the country where you are located.
 
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Simple Telecoms - Phone services for the elderly