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Contact Us
Contact Us
Report a Copper Landline Fault
Report a Digital Line Fault
Request Cancellation of Service
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Slide
Simple Telecoms customers only - Report a Copper telephone line fault
If you are not a Simple Telecoms customer please contact your provider
Staying on your current service isn’t really an option past December 31st 2025. While Openreach has extended the main "Switch Off" deadline, this extension is only to give providers and customers a little more time to complete the migration. The full switch-off is still set for 1st January 2027.
Based on the latest information, from 1st January 2026, Openreach plans to update its wholesale terms. Providers will only be given 3 months' notice to move any remaining customers still using copper-based services. If your line hasn't been upgraded to a digital service by then, it could be disconnected with just 3 months' warning.
Openreach has also announced price increases for its copper-based products and services, aimed at encouraging communications providers to migrate customers to digital alternatives ahead of the legacy switch-off in January 2027.
The increases will apply to four copper-based products, with prices set to double in the final three months before the Public Switched Telephone Network (PSTN), the traditional system used for landline calls, is fully retired.
Some of the most common telephone problems we have found
Batteries in cordless phones
Old or faulty batteries can give a busy tone on both inbound and outbound calls. Change the batteries or remove them for a few minutes, and then replace them back into the handset. If this clears the problem, replace them as soon as you can. We also recommend rebooting the base station as well.
Flat phone batteries
Just check make sure the cordless phone you are testing with is fully charged. All to often you think you have placed the phone correctly in the charging dock, but it’s not fully seated. It is also worth noting that cordless telephone batteries have a life expectancy of up to three years. After three years, you may find that the handset no longer holds charge, and the battery will need replacing.
Faulty extension leads
If you are using a handset plugged in to an extension socket, remove it and plug the telephone directly into the main telephone socket to see if you have a dial tone. If you do have a dial tone, replace the extension socket and any interconnecting cables. Be aware that poorly fitted extension leads can cause wear and tear on the BT socket, which would not be included under the Openreach repair agreement..
Ringer switched off
This is easily done, just make sure the phone is not switched to silent or the ringer is switch off.
Telephone unplugged
Again, this is easily done. Just make sure the telephone is still plugged in to the telephone socket, and the connector is all the way in.
Cordless phone out of range
We have had several instances where customers have reported a noisy line, and dropping calls, which we found to be caused by the end user exceeding the range of their cordless phone. The range of cordless phones can reduce with age as the batteries degradate and no longer output as much power.
Personal Care Alarms
We have had numerous cases where the Personal Care Alarm has locked up, which caresses the telephone line to become engaged or out of service. We recommend rebooting the alarm unit and/or removing it entirely and plug the telephone directly into the master telephone socket
Faulty handset
One of the most common causes for reported issues. Telephone handsets do go wrong, and a lot more often than most people realize. We strongly recommend testing with a new handset before calling an engineer out, as this would be an expensive way of finding out you need to buy a new handset.
Openreach Copper fault response and repair times post December 2025
Staying on your current service isn’t really an option past December 31st 2025. While Openreach has extended the main "Switch Off" deadline, this extension is only to give providers and customers a little more time to complete the migration. The full switch-off is still set for 1st January 2027.
Based on the latest information, from 1st January 2026, Openreach plans to update its wholesale terms. Providers will only be given 3 months' notice to move any remaining customers still using copper-based services. If your line hasn't been upgraded to a digital service by then, it could be disconnected with just 3 months' warning.
Fault support on copper lines will be reduced, and current fault SLA’s will no longer be in place past 31st December 2025.
From December 31st Openreach 2025 will begin treating copper line services as legacy or transitional, not fully supported.
Any request to Openreach or compensation on lengthy repairs times on copper is withdrawn December 31st 2025
Copper voice faults (PSTN/WLR): From December 2025, service will be on a managed wind‑down. You will not get 12+ months of support, and run the risk of notice-based termination rights (minimum 3 months).
Openreach is introducing significant price increases on copper line services as follows: 1st January: 10% increase, 1st April: a further 40% increase and October 1st a futher 40% increse.
We strongly encourage all voice and critical services to migrate as soon as possible to digital telephone line.
Please DO NOT use this form to report a Digital line fault
Click Here if a Digital Line
Your Name
*
Your Simple Telecoms Account Number
Your Email Address
*
Contact Mobile Number
The Telephone Number with The Fault
*
Whats The Fault?
*
No Dial
Line Permanently Engaged
Very Noisy Line ALL The Time
Noisy Line SUM OF The Time
Continuous Dial Tone
Bell Not Ringing
Number Unobtainable
One Way Audio
Down Line Outside Of The Address
Down Line Inside Of The Address
Messaging 1571 Problem
Caller Display Not Working
Other Problem - Please us the Description Box Below
Please let us know you have checked the following
Are You A Simple Telecoms Customer? (if you are found not to be a customer you will not receive a response from us)
*
Have you tested with a different handset?
*
Have you plugged in a handset directly into the master socket?
*
Have you removed any telephone extension leads being used?
*
If using a cordless phone have you rebooted the handset and the base?
*
Have you checked there is no damage to the telephone socket or cable?
*
Description of the fault
If we find a fault would you like your inbounds calls diverted to your mobile
*
No
Yes - Please put the mobile number you would like us to divert to below
Please give us the mobile number you would like us to divert call to
Send in your fault
Home2Phone- Move your home number on to a GSM Phone or Router
Low-Cost Phone Service for the Elderly - Unlike most other providers, the Home2Phone service is not a call divert system. Instead, it offers a smart and flexible alternative to a traditional landline. With Home2Phone, your existing home phone number is transferred to a special EE SIM card, which can be used in either a GSM phone or a 4G router.
We offer two options:
1. Desktop cordless GSM handset – a simple, easy-to-use phone.
2. 4G home package – a Geemarc Liberty 200 DECT cordless phone that plugs directly into a 4G router, ready to make and receive calls.
Keeping your home number
For many people, especially seniors, keeping the same home phone number is important. Home2Phone makes this possible without the need for a mobile phone or app. Calls are routed over the reliable EE 4G network at a highly competitive rate, making it an ideal and affordable digital replacement for a traditional landline. And you get to keep your home telephone number, thats displayed on all outbound calls.
Click here for more information
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