Telephone line only deals
Landline Only Deals for people suffering from Alzheimer’s and Dementia

Telephone Line Only Deals for the Elderly, Pensioners and Retired People

No hidden costs landline phones for Senior

Landline Only Deals for people suffering from Alzheimer’s and Dementia
Contact our sales team on 0330 122 0000 Monday to Friday 9AM to 5PM

5 Reasons Why Chose Simple Telecoms

Our customer service team are ​totally ​dedicated to helping people in this demographic

We have a fantastic team that is totally dedicated to helping and making sure our demographic of customers get all the help they need, regardless of how long it takes.

We take the safety of our customers extremely seriously - So you know the person you are talking to is trustworthy

We screen our team to BS7858:2019 level, used in the security sector to ensure whether an employee could pose a risk to the safety and wellbeing of vulnerable people

Customer before profit - Honest And Transparent Pricing - Personal, efficient and friendly service

Our sales team are not given sales targets or on commission. So they are working 100% in the best interest of the customer to find the best service to meet their needs

No lengthy call menus to go through to speak to someone when you call us

We hate call menus, so we don't have one. When you call us we will put you straight through to our customer service team. Who can help with almost anything you ask

​UK based customer services team with 24/7 365 out of hours fault reporting

All our staff have a pre employment Psychometrice Testing of each employee for personality, behavioral characteristics, attitude assessment, and vocabulary test.      

Trustworthy and flexible landline provider

As our loved ones age, it's important to ensure they can stay connected with the world around them.
That's why we offer a wide range of landline phone deals specifically designed for seniors and the elderly, without hidden costs or expensive and irrelevant options.
Easy to understand bills, great customer care and efficient phone service, at Simple Telecoms, our focus is providing our senior citizens with the offers that matches their telephone only needs.
Guaranteed FIXED monthly cost phone line

FIXED monthly cost phone line

Guaranteed fixed cost each month
The only bill is the line rental
 Unlimited UK/Mobile calls
Includes 1571 Answerphone
Say bye to nasty bills each month
From 23.50/month
Super Saver Telephone only

Telephone only deal - 14.98

NO BT Phone Line Needed
Works almost anywhere
No line rental increase for 24 months 
Working within 72 hours
Just a 30 Day Rolling contract
Only 14.98/month
Fibre Broadband with phone line 28.98 per month

Fibre Broadband with phone line

Unlimited with no data limits 
Unlimited UK/mobile calls
Includes Caller Display
Includes Nuisance call blocker Ψ
Includes 1571 Answerphone
From 29.98/month
CityFibre Ultrafast Symmetrical Full Fibre best Broadband only deals

Ultrafast Full Fibre Broadband

CityFibre Ultrafast Symmetrical Full Fibre best Broadband only deals - Straightforward ultrafast broadband only deals with straight forward pricing. Available to over 3,500,000 premises, on a 30 day rolling contract
From 29.98/month

Best home phone deals for the Elderly

We believe that everyone deserves to stay connected with the world around them, no matter their age or ability.
Whether you are a family member, Community Health worker or caretaker, you can trust us to take care of your loved one or pensioner.
Our customer Service is always available and recognised for its professionalism.
- Guaranteed Fixed Telephone only Deals. Say goodbye to nasty bills each month
- Landline rental from just 23.50 per month Inc VAT
- Unlimited UK Landline calls to 01, 02 and 03 number 24/7 on all plans
- Plans with Unlimited calls to UK standard Mobiles also available 
- Nuisance Call blocking included in all call plans Ψ
- Caller Display and 1471 last caller service Included in all call plans
- 1571 voicemail service Included in all call plans
- Guaranteed NO extra monthly cost or call charges
Guaranteed FIXED monthly cost phone line
Telephone line only for people with Alzheimer’s and Dementia.
- UK's only Guaranteed restricted fixed cost telephone line only service
- Fixed Line rental per month, including ALL calls
- Nuisance Call blocking included in all call plans Ψ
- No access to expensive numbers, like 118, 084, 087 or 09 numbers
- All calls included in the monthly line rental
- Guaranteed NO extra monthly cost or call charges
- Just a 30-Day rolling contract. NO termination cost to pay
- Telephone rental from just 14.98 per month Inc VAT
- Nuisance Call blocking included in most call plans Ψ
- Includes 118 and premium Barring
- Includes Caller ID and Withhold number service
- Includes Voicemail 1571 and 1471 services
- A selection of call plans with calls included to choose from
Phone line only deals for seniors and retired people
Telephone line only in Care Homes and Sheltered Accommodation
- NO Openreach Infrastructure needed in the room 
- NO Openreach engineer or installation needed in the room
- Chose a PAYG plan or calls included plan - Plans from just 14.98 pm
- Service can be used almost anywhere. Just pick up the box and move it
- Take your current home phone number with you to your new home
- Shipped and working normally within 48/72 working hours
- Just 30-day rolling contact, with same day switch off if needed

VoIP lines for customers with their own broadband

- Cloud Landline rental from just 5.99 per month Inc VAT
- Online customer control panel
- Online Call Statistics Inbound and Outbound
- Calls to UK standard landlines included call plans
- Calls to UK standard mobiles included call plans
- Nuisance Call blocking included in all plans Ψ
- Built to work with third party broadband and WiFi provider services
- Keep your current telephone number, regardless of your location
- Includes Caller ID, Withhold number service and 1571 voicemail
- Just a 30-Day rolling contract. NO termination cost to pay
VoIP phone line for customers with broadband
As of September 5th, Openreach has implemented a nationwide "Stop Sell" on all new copper lines and associated activities. This includes the initiation of new copper lines, restarts of ceased copper lines, migrations to different Communications Providers (CP), transfers, addition of broadband to copper voice lines, bandwidth modifications, or any alterations to existing copper line installations.
In line with Openreach's broader strategy to retire older copper analogue UK phone services by December 2025, they have announced plans (as of February 1, 2023) to responsibly adjust the performance of remaining analogue services over the next 24 months. This adjustment may involve measures such as blocking outbound calls and limiting broadband ISP speeds, aiming to incentivize customers to upgrade to new digital lines. For those seeking cost savings and requiring a phone line only, we recommend transitioning to our innovative 1PHONE digital service. Not reliant on any Openreach infrastructure, this service provides independence from the changes in copper lines. By making this move, you eliminate the need to transition to new digital services later, as you will already be seamlessly integrated into the advanced 1PHONE digital service.
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Quotes are supplied without obligation. We won't pressure you to sign up with us.
About Us
UK based customer services team
We take the safety of our customers seriously.
Working with Vulnerable People requires our customer services team to have an ongoing assessment that is essential for their employment and their eligibility to work with vulnerable persons.
 
This involves a check of a person's national criminal history (including spent convictions, pending and non-conviction charges) and other disciplinary and police information. We are carrying out screening to BS7858:2019 level, used in the security sector, to see whether an employee could pose a risk to the safety and wellbeing of vulnerable people.
We want our customers to have the peace of mind that the people we are employing are trustworthy and can carry out the job with trust and integrity. On top of this we also do pre-employment Psychometric Testing of each employee to ensure that their personality, behavioural characteristics, attitude, and vocabulary is a suitable fit. 
About Simple Telecoms

Frenquently asked questions

When will Simple Telecoms stop installing Copper lines?
Like almost all providers in preparation for the complete "Stop Sell” from Openreach taking place on the 5th of September 2023 you will not be able to buy our old copper telephone products if the new digital telephone service is available at your local exchange from the 16th of December 2022. This applies to anyone who's signing up to a new contract, whether you're switching, upgrading, or re-grading any service, or you're out of contract and already on a copper product. If you are not able to get the new digital service at your home, you won't be impacted and will still be able to keep your existing copper product or have a new copper line installed until the new digital line service is available. But you will need to move at some point in the very near future. 
Can I keep my telephone phone number?
Can I keep my telephone phone number?
Yes, we can move 99% of telephone numbers, as unlike most providers, we run our own telephone network and platforms (similar to TalkTalk and Virgin), and have telecom switches based in Bournemouth, London, Amsterdam, and Strasbourg, as well as using BT Openreach lines. So regardless of if you're moving home, to a different part of the country, or even a different part of the world, we have the technology needed to make sure that you will always be able to take your current phone number with you.
Do I need to contact my current telephone provider?
Do I need to contact my current Telephone provider?
No, we'll send them the transfer request for you. However, if you have a broadband service on the line that you are not moving over, then we recommend you contact your current provider to cancel the service. Our customer service team will advise you on how and when to do this.
How long will it take to switch over or install a new line?
How long will it take to switch over or install a new line?
Switching your current telephone service, or installing a new line usually takes about 15 working days, depending on the service you have selected. We'll normally let you know what day we expect your service to be live within 48 hours of accepting your order.
I need a phone line urgently, can you help?
I need a phone line urgently, can you help?
If you have a chronic long-term illness, disability, or bed blocking, you might qualify for the Openreach Priority Installation scheme, which gives you priority over standard installation timelines. To make sure that the service reaches the people who need it most, Openreach has a rigid set of criteria that needs to meet beforehand. Services into Sheltered Accommodation, Nursing Homes, or a Care Home are not eligible for the priority installation scheme.
Can I change my call plan?
Yes, you can change you call plan free twice in any 12-month period.
The new call plan will be applied from the start of the next billing period. Any call plan changes over this we charge a small administration charge and allow a maximum of 2 changes per 12 month period.
Can you lift barring for International and Premium rate numbers?
Yes, but only the international call barring
To safeguard all our customers, call barring for International and Premium rate numbers starting 09 and some 08 numbers will be applied automatically to the telephone line. Barring calls to mobile phones is an opt in service. Please contact customers service to opt in to the mobile barring service free of charge. Please note - Due to Ofcom directive classifying certain (not all) 08 numbers as premium rate, you will still be unable to call some 08 numbers, as they are now classed as Premium rate numbers, so please check with your equipment or Care Alarm provider, as we bar calls to all premium rate numbers to safeguard our customers, and this premium rate barring cannot be removed, unlike the international call barring, which can be removed.
Can I add broadband to my line at a later date?
We can offer broadband on any Digital Voice line, and on a 30-day rolling contract service giving the flexibility to terminate the service the same day should it become necessary if no longer needed, have moved into a care home or because circumstances have changed. All too often we talk to people that have sadly lost partners, moved into a care home, or can no longer use or need the internet service, and are left with having to pay for the broadband they no longer use due to being tied into a long costly contract.
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The monthly price for monthly services will rise in April each year by the rate of inflation plus 3.9%, from 2024.
 
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0330 122 0000
Simple Telecoms - Phone services for the elderly