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Phone Line only deals for Retired People - £11.99 a month  UK's Cheapest Phone line Rental - From Just £11.99 per month Inc VATCheap landline only for pensioners. Telephone only telephone deals Phone only deals for pensioners. Telephone only deals. At Simple Telecoms we understand that there is a huge number of seniors and pensioners out there that do not need all the bells and whistles and broadband services that other phone companies tie you in to. All you need is a good Old Fashioned land line only telephone service exclusively for pensioners, with good customer care, easy to understand bills, easy to use, and to keep in touch at the lowest possible call cost. We offer a personal, efficient, and friendly phone only service that's tailor made to your individual needs. We are happy to work closely with family members, Community Health Workers and Care Homes. We also work with SureSafe, the leading provider of personal alarms within the UK. SureSafe personal alarms are linked to a central team, carer or loved one. Helping people to live independently within their own homes for longer. If you are a SureSafe customer, we will pay for the telephone call to their central team should the alarm be triggered. The call will not even show on your bill. We also now offer a very restricted telephone line only service for people suffering from Alzheimer’s and Dementia. We offer three fixed price monthly call plans to pick from, with all calls included. That means the monthly price is the only cost and there will be no other call charges, ever. Please click here for more information. No Long Term telephone only contracts - Just 30 days rolling Our phone line only deals have No long-term contract and No termination fees.All line transfers, including new lines are just 30-day rolling contract terms, with same day switch off if needed. All billing is done via Direct Debit and there are NO line disconnection changes if you cancel or move your line, guaranteed. How your first bill is calculated The invoice will show a charge for the whole month in which the invoice is issued and for the whole of the following calendar month. (2 whole months.) This advance payment means you'll have covered your 30 day notice period for cancellation, allowing us to terminate your line for you the same day you notify us should it become necessary. If you've signed up to our service part way through a month, your first bill will also include a charge from the date the new service went live to the end of the part month. Please remember to tell the bill payer that the name of our Direct Debit will show on their bank statement as “Go Cardless”. NO call connection fees - 100% against BT, TalkTalk, Virgin and Plusnet Unlike BT, TalkTalk, Sky, Virgin, Plusnet, Shell Energy we DO NOT charge any call connection or setup fees on ANY of our chargeable calls, with the exception of our Super Saver line rental service, and calls that attract connection charges (eg Directory Enquiries, 084,087 no's) saving you a massive 100% on every chargeable call that you make. This can make a substantial impact to a phone bill when you consider BT Retail, Plusnet and Shell charge a 23 pence* call connection fee per chargeable call. (*BT/TalkTalk/Shell/Plusnet price as of the 1 May 2021) Senior Line - Landline Only Deals for the Elderly and RetiredNO call connection charges Just 30 Day contracts Monthly call spend barrs Monthly call packages Per second billing BT phone line transfers TalkTalk line transfers Virgin line transfers Care Home installations New line installations Simple low cost calls Bills can be sent to a relative Low line connection cost  FREE Premium Call Barring - Included FREE on ALL lines as standard  To safeguard all our customers, call barring for International and Premium rate numbers starting 09 and some 08 numbers will be applied automatically to the telephone line. Barring calls to mobile phones is an opt in service. Please contact customers service to opt in the mobile barring service free of charge. Please note - Due to Ofcom directive classifying certain (not all) 08 numbers as premium rate, It could be that the numbers you may try to call are now classed as Premium rate numbers, so please check with your equipment or Care Alarm provider, as we bar calls to all premium rate numbers to safeguard our customers, and this premium rate barring cannot be removed. Call Spend Alerts - Monthly call spend alarms - At No extra cost At NO extra charge we offer call spend Alarms for your complete peace of mind. If your telephone number reaches a monthly spend alarm (set by you) our billing system will let you know. Other alarms can also be set based on dialled number, price, and duration. If you would like more information on setting these alarms, please contract customer services. Prices Include VAT - The UK's Cheapest Line Rental and Call ChargesLine connection costs When comparing telephone only prices, you may be told by other providers that there is no cost to transfer to their telephone service/s. However, BT Wholesale does make a charge to all providers for the work to transfer or install a line, which is why we make charge. The cost for installing the line charged by BT is the same for all providers. So, it's likely that, if they do offer to do this for free, they will include it as a hidden cost, and higher line rental, call charges, call connection charges, as well as tie you into a long contract so that they can recoup it. Nothing is free, it's always included! Just click the tabs below for more information and cost New BT line £75.00 transfer a bt line £19.99 restart a line £45.00 other providers New BT Openreach Copper based telephone line - £75.00 including VAT All new lines are on our 30-day rolling contracts. We supply the lowest cost new telephone lines and call solutions across the whole of the UK. All the telephone lines we provide are supplied and supported by Openreach, which are part of the BT Group, and are heavily regulated to ensure that no one provider has an advantage over the other. As such we buy our lines and support from Openreach on the same basis as every other provider. We do all the work, from booking the line installation, and in some cases the BT Openreach engineer will not even have to visit your home. It takes around 10 working days to have your new landline telephone connection installed, depending on how busy the BT engineers are at the time of placing the order. If you change your mind You can change your mind and cancel a service within the cooling-off period. If we have already started providing you a service, you will have to pay for the full cost of the service you have had including the charges for the service and anything you have used which is not covered by the charges, together with any connection or activation fees associated with a service. Transfer your BT telephone line - £19.99 with VAT- Switching to us is easy, and you can usually keep your phone number too. Moving your BT Openreach telephone line may seem stressful and hard work. So allow us to help remove some of the stress by doing all we can to make sure your BT services are up and running when you move the line to Simple Telecoms.
Moving into new address, Care Home, Sheltered Accommodation, we can help If you are moving home within your own telephone exchange area you may be able to take your current phone number with you. This is classed as a new line installation. We'll let you know if you can keep your number and if so, we will organise your telephone move for you. If there is a stopped line at the new address or room it may be cheaper to restart this line with a new number. We will advise you if this can be done at the time. Need help? Click here If you change your mind You can change your mind and cancel a service within the cooling-off period. If we have already started providing you a service, you will have to pay for the full cost of the service you have had including the charges for the service and anything you have used which is not covered by the charges, together with any connection or activation fees associated with a service. Restarting a BT or MPF telephone line - £45.00 with VAT A stopped line is an existing phone socket that is present in a premises that is not able to make or receive calls, but is still connected to the national infrastructure via a Copper Cable. Before you agree to restart a stopped line, we strongly recommend you complete a physical test of the socket, and run the test below. If you have a telephone socket but no dial tone, please contact us, as not all stopped lines will work using this test. We can then run an address check in the Openreach database to check. Time to switch a stopped line back into service is normally between 24 hours and 3 working days. No engineer will need to come to the premises. a) Locate the telephone socket in the house. b) Connect a standard PSTN telephone handset into it. c) Listen for a dial tone. If the line is dead, then this is not the stopped line. d) If dial tone is present dial 17070, which is a BT test number. e) Listen, and a voice will read to you the phone number associated to the line. f) This should read back a telephone number, number; this may be a 'ghost' number. But as long as you have dial tone it should be fine to restart. Need help? Click here If you change your mind You can change your mind and cancel a service within the cooling-off period. If we have already started providing you a service, you will have to pay for the full cost of the service you have had including the charges for the service and anything you have used which is not covered by the charges, together with any connection or activation fees associated with a service. Transfer from another provider from - £48.50 with VAT
TalkTalk, EE, Vodafone and Sky lines use LLU/MPF providers, who run their own network and deliver entirely their own services to end users (i.e. they are not simply reselling a BT Wholesale service). We have only listed the main operators who fulfil this criteria as there are far too many to list. To transfer these types of lines will require us to send a BT engineer to the local exchange to move the line back to the main BT network, at a cost of £48.50. This covers Openreach cost, like wages, Van, Insurance etc. *Virgin transfer POA (price on application) transfer/install please contact us for more information on transferring a Virgin line. ** If you change your mind You can change your mind and cancel a service within the cooling-off period. If we have already started providing you a service, you will have to pay for the full cost of the service you have had including the charges for the service and anything you have used which is not covered by the charges, together with any connection or activation fees associated with a service. Telephone line only call packages - Prices include line rental & VAT Super Saver phone line only - £11.99 per month including VATSuper Saver phoneline only call plan - Call plan usage guideline Our Super Saver phone line only plan is great for people who make less than 45 minutes per month to local and national telephone numbers, or the line is for the use of a Lifeline or care alarm system. We also work with SureSafe, the leading provider of personal alarms within the UK. SureSafe personal alarms are linked to a central team, carer or loved one. Helping people to live independently within their own homes for longer. If you are a SureSafe customer, we will pay for the telephone call to their central team should the alarm be triggered. The call will not even show on your bill. Just click the tabs below for more information and cost. Super Saver £11.99 per month Call Charges Fault Repair level Extra Services
 Super Save Call Charges
The cost to call UK standard mobiles are for mobile networks O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in mobile charge bands FM1, FM3, FM4, FM5 and FM6 at any time. Other mobile networks are charged at a different rate. Please note this does not include calls to Lyca or Lebara mobiles or any mobile virtual network operator not based on the UK GSM cellular network Customers with personal alarms - Due to a Ofcom directive classifying certain (not all) 08 numbers as premium rate, It could be that the numbers starting 08 you may try to call are now classed as Premium rate numbers. So please check with your equipment or Care Alarm provider which number the care alarm call when triggered, as we bar calls to premium rate numbers to safeguard our customers, and this premium rate barring cannot be removed. Ofcom directive classifying certain 08 numbers as premium rate in the below charge bands, SC011, SC13, SC014, SC047, SC075, SC092, SC093. You can also use this code lookup site up by clicking here. Openreach Care Level 2 - Included in all our line rentals and call plans. Respond or Clear by 23.59 next working day, Monday to Saturday, excluding Public and Bank Holidays. For example, fault reported Thursday, clear Friday. Openreach Care Levels Care Level is the term Openreach use to define their expected response times in the event you report a fault on your line. Care Level 2 is included free with all call plans. On it you can expect a response within 1 working day, Monday to Saturday, excluding public and bank holidays. There are faster care levels available at a higher cost. To change care levels or for more information please ask our customer service team on 0330 122 0000 A response does not always mean that the fault will be fixed. For example, if there is a storm and a pole or line is physically damaged the fault may take longer to rectify. The response is just an initial assessment of the problem by the Openreach engineer and, where possible, their estimate of when it will be sorted. Obviously, if it can be fixed at this initial assessment it will be. We will always work with Openreach to get all faults resolved as quickly as possible. Care levels can be changed to a higher level after the initial order but NOT while there is an existing fault report open. Bear in mind that the time frame for changing care levels is 5 working days. For full information on Care Levels & Faults please click here BT Landline additional features These additional features can be added or removed from a line at any time. Withhold Number - FREE When you make outbound calls from the line your number is withheld by default. You can override this by prefixing the call with 1470, this will reveal your number to the called party (for that call only). Opt in required for this service. Opt in required, please contact customer services. 1471 - FREE 1471 tells you the last number that called - unless the caller withheld their number by dialling 141 before dialling your number, or the call came from a switchboard extension number. 1471 Call Return also lets you return the call straight away, by pressing 3. 1471 is always active and useful even if you have an answering machine. Opt out available, please contact customer services for more information. Caller Display - Included FREE all line rental plans Adding Caller Display allows you to see the phone number of the person calling you. If they choose to withhold their number or are calling from abroad then the number won't appear. Opt in required, please contact customer services. Choose to Refuse - £2.56 pm Inc VAT Choose to Refuse lets you put a stop to nuisance or unwanted calls by stopping them from getting through to you. You can block up to ten numbers. Callers who have had their call rejected will hear an announcement stating that their calls are not being accepted. Anonymous Call Rejection - £1.56 pm Inc VAT Your line will reject all calls from callers that withhold their number. 1571 - £1.50 pm Inc VAT This is a basic voicemail service asking the caller to leave a message in the event of no answer, or your line is busy. Next time you go to make a call the dial-tone will appear as two tones indicating you have a message waiting. Diversion of incoming calls when there is no reply or the called line is busy, to a network based answer service. An unbranded announcement instructing the caller to leave their message. Storage of up to 10 messages for up to 20 days. Interrupted dial tone to alert of new message. EU Notification when the mailbox is near capacity. Basic phone line only - £14.60 per month including VATJust click the tabs below for more information and cost Basic Line £14.60 per month Call Charges Fault Repair level Extra Services
Basic phone line only call charges
**After a total of 90 minutes for UK standard mobiles have been used per month the standard mobile rate for mobiles calls made will apply depending on the time of day. UK included standard mobile minutes are for mobile networks O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in charge bands FM1, FM3, FM4 ,FM5 and FM6 at any time. Other mobile networks are charged at a different rate. Please note this does not include calls to Lyca or Lebara mobiles or any mobile virtual network operator not based on the UK GSM cellular network. Weekends are Saturday 00.00 to Sunday 23.59. Daytime Monday to Friday 7am to 7pm. Evenings & night time Monday to Friday before 7am & after 7pm. Openreach Care Level 2 - Included in all our line rentals and call plans. Respond or Clear by 23.59 next working day, Monday to Saturday, excluding Public and Bank Holidays. For example, fault reported Thursday, clear Friday. Openreach Care Levels Care Level is the term Openreach use to define their expected response times in the event you report a fault on your line. Care Level 2 is included free with all call plans. On it you can expect a response within 1 working day, Monday to Saturday, excluding public and bank holidays. There are faster care levels available at a higher cost. To change care levels or for more information please ask our customer service team on 0330 122 0000 A response does not always mean that the fault will be fixed. For example, if there is a storm and a pole or line is physically damaged the fault may take longer to rectify. The response is just an initial assessment of the problem by the Openreach engineer and, where possible, their estimate of when it will be sorted. Obviously, if it can be fixed at this initial assessment it will be. We will always work with Openreach to get all faults resolved as quickly as possible. Care levels can be changed to a higher level after the initial order but NOT while there is an existing fault report open. Bear in mind that the time frame for changing care levels is 5 working days. For full information on Care Levels & Faults please click here BT Landline additional features These additional features can be added or removed from a line at any time. Withhold Number - FREE When you make outbound calls from the line your number is withheld by default. You can override this by prefixing the call with 1470, this will reveal your number to the called party (for that call only). Opt in required for this service. Opt in required, please contact customer services. 1471 - FREE 1471 tells you the last number that called - unless the caller withheld their number by dialling 141 before dialling your number, or the call came from a switchboard extension number. 1471 Call Return also lets you return the call straight away, by pressing 3. 1471 is always active and useful even if you have an answering machine. Opt out available, please contact customer services for more information. Caller Display - Included FREE all line rental plans Adding Caller Display allows you to see the phone number of the person calling you. If they choose to withhold their number or are calling from abroad then the number won't appear. Opt in required, please contact customer services. Choose to Refuse - £2.56 pm Inc VAT Choose to Refuse lets you put a stop to nuisance or unwanted calls by stopping them from getting through to you. You can block up to ten numbers. Callers who have had their call rejected will hear an announcement stating that their calls are not being accepted. Anonymous Call Rejection - £1.56 pm Inc VAT Your line will reject all calls from callers that withhold their number. 1571 - £1.50 pm Inc VAT This is a basic voicemail service asking the caller to leave a message in the event of no answer, or your line is busy. Next time you go to make a call the dial-tone will appear as two tones indicating you have a message waiting. Diversion of incoming calls when there is no reply or the called line is busy, to a network based answer service. An unbranded announcement instructing the caller to leave their message. Storage of up to 10 messages for up to 20 days. Interrupted dial tone to alert of new message. EU Notification when the mailbox is near capacity. Phone line only Weekends & Evening - £15.99 per month including VATJust click the tabs below for more information and cost Weekend & Evening £15.99 per month Call Charges Fault Repair level Extra Services
*After 60 continuous minutes per call at evening or weekends to a UK landline number starting 01,02, and 03 the standard rate for the remainder of the call over the 60 minutes will apply. Customers should hang-up before 60 continuous minutes and re-dial to avoid additional charges. Included UK landline calls are subject to a Fair Usage (FUP) .**After a total of 120 minutes for UK standard mobiles have been used per month the standard mobile rate for mobile calls made will apply depending on the time of day. UK included standard mobile minutes are for mobile networks O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in charge bands FM1, FM3, FM4 ,FM5 and FM6 at any time. Other mobile networks are charged at a different rate. Please note this does not include calls to Lyca or Lebara mobiles or any mobile virtual network operator not based on the UK GSM cellular network Weekends are Saturday 00.00 to Sunday 23.59. Daytime Monday to Friday 7am to 7pm. Evenings & night time Monday to Friday before 7am & after 7pm. Openreach Care Level 2 - Included in all our line rentals and call plans. Respond or Clear by 23.59 next working day, Monday to Saturday, excluding Public and Bank Holidays. For example, fault reported Thursday, clear Friday. Openreach Care Levels Care Level is the term Openreach use to define their expected response times in the event you report a fault on your line. Care Level 2 is included free with all call plans. On it you can expect a response within 1 working day, Monday to Saturday, excluding public and bank holidays. There are faster care levels available at a higher cost. To change care levels or for more information please ask our customer service team on 0330 122 0000 A response does not always mean that the fault will be fixed. For example, if there is a storm and a pole or line is physically damaged the fault may take longer to rectify. The response is just an initial assessment of the problem by the Openreach engineer and, where possible, their estimate of when it will be sorted. Obviously, if it can be fixed at this initial assessment it will be. We will always work with Openreach to get all faults resolved as quickly as possible. Care levels can be changed to a higher level after the initial order but NOT while there is an existing fault report open. Bear in mind that the time frame for changing care levels is 5 working days. For full information on Care Levels & Faults please click here BT Landline additional features These additional features can be added or removed from a line at any time. Withhold Number - FREE When you make outbound calls from the line your number is withheld by default. You can override this by prefixing the call with 1470, this will reveal your number to the called party (for that call only). Opt in required for this service. Opt in required, please contact customer services. 1471 - FREE 1471 tells you the last number that called - unless the caller withheld their number by dialling 141 before dialling your number, or the call came from a switchboard extension number. 1471 Call Return also lets you return the call straight away, by pressing 3. 1471 is a standard line feature and as such is enabled by default. Opt out available, please contact customer services for more information. Caller Display - Included FREE all line rental plans Adding Caller Display allows you to see the phone number of the person calling you. If they choose to withhold their number or are calling from abroad then the number won't appear. Opt in required, please contact customer services. Choose to Refuse - £2.56 pm Inc VAT Choose to Refuse lets you put a stop to nuisance or unwanted calls by stopping them from getting through to you. You can block up to ten numbers. Callers who have had their call rejected will hear an announcement stating that their calls are not being accepted. Anonymous Call Rejection - £1.56 pm Inc VAT Your line will reject all calls from callers that withhold their number. 1571 - £1.50 pm Inc VAT This is a basic voicemail service asking the caller to leave a message in the event of no answer, or your line is busy. Next time you go to make a call the dial-tone will appear as two tones indicating you have a message waiting. Diversion of incoming calls when there is no reply or the called line is busy, to a network based answer service. An unbranded announcement instructing the caller to leave their message. Storage of up to 10 messages for up to 20 days. Interrupted dial tone to alert of new message. EU Notification when the mailbox is near capacity. Anytime Phone line only - £21.99 per month including VATJust click the tabs below for more information and cost Anytime £21.99 per month Call Charges Fault Repair level Extra Services
*After 120 continuous minutes to a UK landline numbers starting 01,02, and 03. The standard rate for the remainder of the call over the 120 minutes will apply. Customers should hang-up before 120 minutes and re-dial to avoid additional charges. Included UK landline calls are subject to a Fair Usage (FUP) **After a total of 500 minutes per month to UK standard mobiles have been used the standard mobile rate for mobiles calls made will apply depending on the time of day. UK included standard mobile minutes are for mobile networks O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in charge bands FM1, FM3, FM4 ,FM5 and FM6 at any time. Other mobile networks are charged at a different rate. Please note this does not include calls to Lyca or Lebara mobiles or any mobile virtual network operator not based on the UK GSM cellular network. Weekends are Saturday 00.00 to Sunday 23.59. Daytime Monday to Friday 7am to 7pm. Evenings & night time Monday to Friday before 7am & after 7pm. Openreach Care Level 2 - Included in all our line rentals and call plans. Respond or Clear by 23.59 next working day, Monday to Saturday, excluding Public and Bank Holidays. For example, fault reported Thursday, clear Friday. Openreach Care Levels Care Level is the term Openreach use to define their expected response times in the event you report a fault on your line. Care Level 2 is included free with all call plans. On it you can expect a response within 1 working day, Monday to Saturday, excluding public and bank holidays. There are faster care levels available at a higher cost. To change care levels or for more information please ask our customer service team on 0330 122 0000 A response does not always mean that the fault will be fixed. For example, if there is a storm and a pole or line is physically damaged the fault may take longer to rectify. The response is just an initial assessment of the problem by the Openreach engineer and, where possible, their estimate of when it will be sorted. Obviously, if it can be fixed at this initial assessment it will be. We will always work with Openreach to get all faults resolved as quickly as possible. Care levels can be changed to a higher level after the initial order but NOT while there is an existing fault report open. Bear in mind that the time frame for changing care levels is 5 working days. For full information on Care Levels & Faults please click here BT Landline additional features These additional features can be added or removed from a line at any time. Withhold Number - FREE When you make outbound calls from the line your number is withheld by default. You can override this by prefixing the call with 1470, this will reveal your number to the called party (for that call only). Opt in required for this service. Opt in required, please contact customer services. 1471 - FREE 1471 tells you the last number that called - unless the caller withheld their number by dialling 141 before dialling your number, or the call came from a switchboard extension number. 1471 Call Return also lets you return the call straight away, by pressing 3. 1471 is always active and useful even if you have an answering machine. Opt out available, please contact customer services for more information. Caller Display - Included FREE all line rental plans Adding Caller Display allows you to see the phone number of the person calling you. If they choose to withhold their number or are calling from abroad then the number won't appear. Opt in required, please contact customer services. Choose to Refuse - £2.56 pm Inc VAT Choose to Refuse lets you put a stop to nuisance or unwanted calls by stopping them from getting through to you. You can block up to ten numbers. Callers who have had their call rejected will hear an announcement stating that their calls are not being accepted. Anonymous Call Rejection - £1.56 pm Inc VAT Your line will reject all calls from callers that withhold their number. 1571 - £1.50 pm Inc VAT This is a basic voicemail service asking the caller to leave a message in the event of no answer, or your line is busy. Next time you go to make a call the dial-tone will appear as two tones indicating you have a message waiting. Diversion of incoming calls when there is no reply or the called line is busy, to a network based answer service. An unbranded announcement instructing the caller to leave their message. Storage of up to 10 messages for up to 20 days. Interrupted dial tone to alert of new message. EU Notification when the mailbox is near capacity. Anytime + Phone line only - £25.99 per month including VATUnlimited UK calls and UK standard mobiles. Pick up the phone whenever you like, without a second thought on the time of day or how much the call will cost. Just click the tabs below for more information and cost Just click the tabs below for more information and cost Anytime + £25.99 per month Call Charges Fault Repair level Extra Services
*After 120 continuous minutes to a UK landline number starting 01,02, and 03, the standard rate for the remainder of the call will apply. Customers should hang-up before 120 continuous minutes and re-dial to avoid additional charges. Included UK landline and mobile calls are subject to a Fair Usage (FUP) **After 60 continuous minutes to a UK standard mobile the standard mobile rate for the remainder of the call will apply depending on the time of day. Customers should hang-up before 60 continuous minutes and re-dial to avoid additional charges. Included mobile calls are subject to a Fair Usage (FUP) UK standard mobile minutes are for mobile networks O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in charge bands FM1, FM3, FM4 ,FM5 and FM6 at any time. Other mobile networks are charged at a different rate. Please note this does not include calls to Lyca or Lebara mobiles or any mobile virtual network operator not based on the UK GSM cellular network. Weekends are Saturday 00.00 to Sunday 23.59. Daytime Monday to Friday 7am to 7pm. Evenings & night time Monday to Friday before 7am & after 7pm. Openreach Care Level 2 - Included in all our line rentals and call plans. Respond or Clear by 23.59 next working day, Monday to Saturday, excluding Public and Bank Holidays. For example, fault reported Thursday, clear Friday. Openreach Care Levels Care Level is the term Openreach use to define their expected response times in the event you report a fault on your line. Care Level 2 is included free with all call plans. On it you can expect a response within 1 working day, Monday to Saturday, excluding public and bank holidays. There are faster care levels available at a higher cost. To change care levels or for more information please ask our customer service team on 0330 122 0000 A response does not always mean that the fault will be fixed. For example, if there is a storm and a pole or line is physically damaged the fault may take longer to rectify. The response is just an initial assessment of the problem by the Openreach engineer and, where possible, their estimate of when it will be sorted. Obviously, if it can be fixed at this initial assessment it will be. We will always work with Openreach to get all faults resolved as quickly as possible. Care levels can be changed to a higher level after the initial order but NOT while there is an existing fault report open. Bear in mind that the time frame for changing care levels is 5 working days. For full information on Care Levels & Faults please click here BT Landline additional features These additional features can be added or removed from a line at any time. Withhold Number - FREE When you make outbound calls from the line your number is withheld by default. You can override this by prefixing the call with 1470, this will reveal your number to the called party (for that call only). Opt in required for this service. Opt in required, please contact customer services. 1471 - FREE 1471 tells you the last number that called - unless the caller withheld their number by dialling 141 before dialling your number, or the call came from a switchboard extension number. 1471 Call Return also lets you return the call straight away, by pressing 3. 1471 is always active and useful even if you have an answering machine. Opt out available, please contact customer services for more information. Caller Display - Included FREE all line rental plans Adding Caller Display allows you to see the phone number of the person calling you. If they choose to withhold their number or are calling from abroad then the number won't appear. Opt in required, please contact customer services. Choose to Refuse - £2.56 pm Inc VAT Choose to Refuse lets you put a stop to nuisance or unwanted calls by stopping them from getting through to you. You can block up to ten numbers. Callers who have had their call rejected will hear an announcement stating that their calls are not being accepted. Anonymous Call Rejection - £1.56 pm Inc VAT Your line will reject all calls from callers that withhold their number. 1571 - £1.50 pm Inc VAT This is a basic voicemail service asking the caller to leave a message in the event of no answer, or your line is busy. Next time you go to make a call the dial-tone will appear as two tones indicating you have a message waiting. Diversion of incoming calls when there is no reply or the called line is busy, to a network based answer service. An unbranded announcement instructing the caller to leave their message. Storage of up to 10 messages for up to 20 days. Interrupted dial tone to alert of new message. EU Notification when the mailbox is near capacity. All prices and payments quoted on this web page include VAT (based on the current standard Government rate) unless stated otherwise. Opt in required for Caller ID & Withhold Number service. ** Included UK mobile minutes are for mobile networks O2, Orange, T-Mobile, Vodafone, H3, EE, 3-Three and other mobile operator services in bands FM1, FM3, FM4 ,FM5 and FM6 at any time. Please note this does not include calls to Lyca or Lebara mobiles or any mobile virtual network operator not based on the UK GSM cellular network. UK Standard Mobile charges apply unless the call is included in a call plan or the number being dialled is one of the Premium Mobile Numbers starting with the following charge bands below. fm2,fm7,fm8,fm9,fm10,fm11,fm12,fm13,fm14,fm15,fm16,fm17 and fw1/12. Other mobile networks are charged at a different rate. Included UK landline and mobile calls are subject to a Fair Usage (FUP) Click here for more information Ofcom directive classifying certain (not all) 08 numbers as premium rate in the below charge codes, SC011,SC13,SC014,SC047,SC075,SC092,SC093. Click here for more information. Free Directory Enquiries (118) barring is included in call plans were shown. Price disclaimer: Prices may change at any time during your contract. While every effort is taken to ensure that current prices are accurately reflected in all literature, including this website, occasionally discrepancies may occur. In the event of conflicting pricing information, our Tariff Guide takes precedence. Get a nuisance call blocker - Block nuisance calls Customers Testimonials We never forget, "trust cannot be bought; it must be earned", so we decided to join TrustPilot. If you have any feedback please do not hesitate to voice your opinion. |
