Phone Line for Alzheimer’s and Dementia | Fixed-Cost Safer Calling | Simple Telecoms
Cloud Guardian Fixed-Cost Phone Service
Phone Line for People Living with Alzheimer’s and Dementia
Cloud Guardian from Simple Telecoms is a safer, restricted
fixed-cost phone service for people living with Alzheimer’s, dementia
or memory-related conditions. It helps families and carers keep a loved one connected
while reducing the risk of unexpected call charges.
Fixed monthly cost with restricted calling to help prevent expensive accidental calls.
Fixed monthly costRestricted safer callingKeep your home numberUK-based support
This service is designed for vulnerable customers who still need a simple home phone line
for family, carers and important contacts, but where uncontrolled call charges could become
a worry.
Cloud Guardian is a specialist home phone service created to reduce risk, simplify bills
and help people keep in touch with the people who matter most.
Predictable monthly bills
Fixed monthly pricing helps reduce the risk of unexpected phone bills and makes costs easier to manage.
Restricted safer calling
Access to expensive number types can be restricted to help prevent accidental calls to high-cost services.
Built for families and carers
A practical option for relatives and carers arranging a simpler, more controlled phone line for a loved one.
Simple home phone service
A straightforward telephone service focused on staying connected without unnecessary extras or confusion.
Designed to help reduce unexpected call charges
Cloud Guardian helps reduce the risk of accidental calls to expensive numbers that can lead to
very high phone bills.
Blocks high-cost number types
Premium rate and selected non-geographic number ranges can be restricted to help keep call costs under control.
Reassurance for relatives
A more controlled calling setup can help families feel more confident that the phone remains useful without becoming a financial worry.
Keeps essential contact available
The aim is to keep people connected to family, carers and important services while reducing avoidable billing risks.
Keep your existing home phone number
In many cases, customers can keep their existing home telephone number when switching to
Cloud Guardian. This helps family, friends, carers and important contacts continue using
the same familiar number.
A familiar number people already know
Important contacts do not need to learn a new number or update records everywhere.
Less disruption during change
Keeping the same number can make the move to a safer phone service feel simpler and more reassuring.
Helpful for support networks
Relatives, carers and support services can continue calling the number they already use.
A safer fixed-cost phone service for vulnerable customers
For many people living with Alzheimer’s and dementia, the telephone remains an important
lifeline. Cloud Guardian is designed to make that service simpler to manage and more
predictable each month.
By combining fixed-cost billing with restrictions on expensive calls, the service helps
reduce the risk of very high bills while keeping day-to-day contact straightforward.
Households that want a more controlled phone service
Frequently Asked Questions
Answers to common questions from families and carers.
What is Cloud Guardian?
Cloud Guardian is a restricted fixed-cost telephone service designed to help people living with Alzheimer’s and dementia stay connected while helping reduce the risk of unexpected call charges.
Can expensive numbers be blocked?
Yes. The service is designed to restrict access to certain high-cost number types, including premium rate and selected non-geographic numbers, to help keep monthly bills more predictable.
Can I keep my existing home phone number?
In many cases, yes. Customers can often keep their existing home phone number when switching to Cloud Guardian.
Is this suitable for a family member I look after?
Yes. Many enquiries come from relatives and carers looking for a safer and more predictable phone service for a loved one.
Does Cloud Guardian stop all unwanted calls?
No phone service can guarantee that every unwanted call will be stopped, but restricted calling and call barring can help reduce risk and make the service easier to manage.
How do I get a quote?
You can request a Cloud Guardian quote online so Simple Telecoms can recommend the most suitable option for your household.
100% Fixed Cost Telephone Line Only Deal for People with Alzheimer’s and Dementia
Compare Cloud Guardian fixed cost telephone line plans designed for people living with Alzheimer’s and Dementia.
These simple, reliable home phone services help reduce unexpected call charges while making it easier for families,
carers and vulnerable customers to stay connected.
Fixed Cost Plan
Cloud Guardian Telephone Line
Cloud Guardian 1
£25.10per month / inc VAT
100% guaranteed fixed cost
Perfect for customers who only need unlimited UK landline calls with predictable monthly costs.
Unlimited UK landline calls to 01, 02 and 03 numbers 24/7*
Compare simple digital telephone line connection options for elderly people, pensioners, and households
that want an easy move to a digital phone service. Choose a new line installation, transfer an existing
line, or restart a stopped line with clear connection pricing and straightforward setup.
Best for New Addresses
new Line Connection - new number
NEW LINE INSTALLATION
£144.00 inc VAT
There is no active telephone line currently available at the property.
New digital telephone line installation
Suitable where no working line currently exists
Basic Openreach engineer visit included
Telephone Router included
New telephone number included
Best for homes that need a completely new digital telephone line installed. The address must be listed in the Openreach database.
Prices are subject to your address being listed as a Gold address in the Openreach National Database and the availability of SOGEA infrastructure at your location.
Unfortunately, we are unable to provide a telephone service in areas where the local exchange has moved to FTTP (Full Fibre) only. This is due to Ofcom regulations relating to telephone services designed for elderly and vulnerable users.
Cloud Guardian Installation and Transfer Information
Installing Cloud Guardian is simple and in most cases we can transfer your existing
telephone number for you. Below are answers to common questions about installation,
number transfers, moving home, and digital phone compatibility.
Many people believe broadband setup is free, but in reality every provider must
pay a connection fee to Openreach to activate a new service.
This cost applies when installing a new broadband line, switching providers,
or activating fibre broadband. While some companies advertise “free setup”,
the connection fee still exists and is simply included in the monthly price
or built into the contract.
To recover this cost, many providers require customers to sign 12-, 18-,
or 24-month contracts. While this spreads the activation fee over time,
it often means customers are locked into long agreements and may face
extra charges if they leave early, sometimes paying more overall than
they expected.
Cloud Guardian is a digital telephone service, so installation is usually simpler
than a traditional copper landline. In most cases we arrange the setup for you and
guide you through the process to make switching as easy as possible.
Yes. In most cases we can transfer your current telephone number to Cloud Guardian.
Keeping a familiar number is especially important for people living with Dementia or
Alzheimer’s, helping them stay connected with family, friends and carers.
Yes. Because Cloud Guardian uses digital phone technology, your telephone number is
no longer tied to a local exchange in the same way as a traditional copper line.
This means you can usually keep your number even if you move to another part of the
country.
Yes. We can transfer most numbers from traditional landline providers as well as
many digital and cloud-based phone services. Our team handles the transfer process
for you, making the move as simple and stress-free as possible.
Yes. If the customer uses a care alarm or pendant service, it is important to check
with the alarm provider that the equipment is compatible with digital phone services
before switching.
Cloud Guardian Call Package Information
Explore our Cloud Guardian fixed-price call packages for people living with Dementia or Alzheimer’s.
Each plan is designed to help reduce unexpected telephone bills by including key call types and
blocking access to expensive numbers.
Cloud Guardian 1 includes unlimited UK standard landline calls to numbers starting 01, 02 and 03.
This package is ideal for customers who mainly call UK landlines and want a simple fixed monthly cost.
Unlimited UK standard landline calls to 01, 02 and 03 numbers
Fixed monthly cost with no extra call charges
Premium and expensive number barring
Directory enquiries barring
Speaking Clock barring
Full access to 999 emergency services
Landline call information: Included UK standard landline calls are to
numbers starting 01, 02 and 03 and are subject to a Fair Usage Policy.
Landline timeout: After 120 continuous minutes, the call will be disconnected.
You can hang up and redial to restart the timer. Calls to 999 emergency services do not have a timeout.
Cloud Guardian 2 and Cloud Guardian 3 include UK standard mobile minutes for major UK mobile networks,
helping users stay in regular contact with family, friends and carers.
Included UK standard mobile minutes to supported UK mobile networks
Fixed monthly cost with no extra call charges
Premium and expensive number barring
Directory enquiries barring
Speaking Clock barring
Full access to 999 emergency services
Mobile call information:
Cloud Guardian 2 and 3 Includes UK standard mobile minutes for mobile networks
O2, Orange, T-Mobile, Vodafone, H3, EE, 3-Three and other mobile operator
services in bands FM1, FM3, FM4, FM5 and FM6 at any time.
Please note this does not include calls to Direct Virgin numbers, Lyca or
Lebara mobiles or any mobile virtual network operator not based on the UK
GSM cellular network.
Mobile call timeout is set to 60 minutes on Cloud Guardian 2 and
120 minutes on Cloud Guardian 3 for UK standard mobiles.
After 60/120 continuous minutes, the call will be disconnected. You can hang up and
redial to restart the timer.
This call timeout cannot be increased or decreased. Calls to
999 emergency services do not have a timeout. Calls are subject to a
Fair Usage Policy (FUP).
Cloud Guardian 3 includes international landline calls to selected destinations, making it a strong
option for customers who need to stay in touch with friends or family overseas.
Included international landline calls to selected countries
Fixed monthly cost with no extra call charges
Premium and expensive number barring
Full access to 999 emergency services
Included International landlines only, unless otherwise stated:
Included countries - Australia, Austria, Belgium, Brazil, Bulgaria, Canada,
Canary Islands, Chile, Cyprus (Excl. North Cyprus), Czech Republic, Denmark,
France, Germany, Greece, Hungary, India, Ireland, Italy, Japan, Lithuania,
Luxembourg, Malta, Mexico, New Zealand, Norway, Netherlands, Poland, Portugal,
Puerto Rico, Romania, Singapore, Sweden, Switzerland, Spain, USA (Excl. premium),
USA Freephone, USA Great Lakes and USA mobile phones.
International call timeout: International call timeout is set to
30 minutes per call. After 30 continuous minutes, the call will be disconnected.
You can hang up and redial to restart the timer.
Important information
Service Terms, Policies and Important Information
Read key information about cooling-off periods, billing, credit checks, broadband equipment, digital voice services, telecare compatibility and emergency services.
All new orders include a statutory 14-day cooling-off period from the date you agree to our services. If you cancel within this period, you will not be charged line rental for the service, although any usage during those 14 days may still be charged.
You must return any equipment supplied to you in its original packaging and in undamaged condition. Please note that activation and installation costs are non-refundable.
In some cases, we may speed up installation or activation. If your service goes live within the 14-day cooling-off period, you may lose your right to cancel. If an ongoing order is cancelled, we may refuse further orders for the same name, address, or telephone number for 36 months from the cancellation date.
When you apply for a telephone or broadband service contract, we will carry out a hard credit check on the service user and the installation address. We may also carry out a credit check on the bill payer if they are different from the user.
This check may be completed through a credit reference agency to confirm identity and review financial history. We use Creditsafe to help us assess applications. Acceptance is based solely on the information returned by our credit-checking process.
A credit check is only performed once a Direct Debit has been set up, as this is treated as acceptance of our terms and conditions and confirmation of your intention to apply for service.
If your credit profile does not meet our standard criteria, we may be able to offer an alternative solution for customers with poor credit history. If your application is accepted, a credit limit may be applied to your account for chargeable calls. If that limit is reached, outbound calls may be barred except for 999, freephone, and NHS helpline numbers.
Please note that if you use a care alarm, it may stop working if your credit limit is exceeded. Call spend warnings can be set up in our online billing system, and we strongly recommend enabling them.
Any credit check carried out on the user or bill payer will appear on the relevant credit file.
About Creditsafe: Creditsafe is a global credit intelligence provider specialising in business and consumer credit checking. If you have questions about your credit file, you will need to contact Creditsafe directly.
All services are provided on a 30-day rolling contract with no disconnection or termination fees.
If you take out a new contract or renew an existing contract for a landline service, including call charges, features, add-ons and broadband plans, your monthly price will increase each year from 30 April.
This increase is based on the Consumer Price Index (CPI) rate of inflation published in January each year, plus 3.9%.
Like all providers, we operate Fair Usage and Acceptable Use policies to protect our customers and our network.
These policies require that our services are used for private, personal and legitimate consumer purposes only.
Service rental starts from the date Simple Telecommunications Ltd supplies the service. All chargeable services are billed one clear calendar month in advance.
Your first invoice will include the full month in which the invoice is issued, the following full calendar month and any part-month charges from the date your service went live. This means your first invoice may cover up to two full months plus any part-month charges.
This advance payment also covers the standard 30-day cancellation notice period, allowing us to terminate your service on the same day you notify us if required.
All services are subject to status and credit checks.
We only accept Direct Debit for monthly service payments.
Our Direct Debit payments are regulated by the Financial Conduct Authority through an authorised payment institution, and your payments are protected by the Direct Debit Guarantee.
Direct Debits can be set up through our website or by email. No paper Direct Debit forms are required.
Services and Direct Debit payments are subject to status and credit checks.
If you are vulnerable or use a pendant alarm service, please contact your alarm provider before switching to a digital phone line. Not all personal alarm or care alarm systems are compatible with digital VoIP services.
Our service has been tested with SureSafe care alarm systems. Please contact our customer service team for more information.
We strongly recommend checking compatibility before ordering a digital line, as switching back to a copper-based line may not be possible.
From 1 September 2021, all new routers, hubs and ATAs supplied by Simple Telecom remain our property.
If your equipment is replaced or you leave Simple Telecom, you must return the supplied equipment to us. If it is not returned, a charge may apply.
You have 30 days to return the equipment, including time for us to send shipping labels. You may also return equipment yourself using Royal Mail, but proof of postage will be required.
It is the end user’s responsibility to notify us if the service is permanently used at a different address.
This information may be used by police, fire and ambulance services to identify the caller’s location.
The service can be accessed within England, Wales, Scotland and Northern Ireland. If you use the service outside these areas, you may not be able to contact emergency services in the country where you are located.
Keep your home phone number by transferring it to our Home2Phone 4G router.
Use it with a standard telephone handset and no Openreach installation is required.
Keep Your Home Phone Number with Home2Phone
Home2Phone is a simple, low-cost digital home phone service that lets you keep your existing home phone number without relying on Openreach infrastructure.
It offers a practical alternative to a traditional landline and is not just a standard call divert service.
Your current home phone number is transferred to a special SIM card inside a 4G router, allowing you to make and receive calls using your existing telephone handset.
Simply plug your phone into the router and use it as normal.
This makes Home2Phone ideal for anyone looking for a reliable home phone service without the need for a traditional landline connection.
It is especially useful for older people, families, and anyone who wants to keep an important long-standing telephone number.
The router also includes built-in battery backup, giving you added peace of mind during a power cut.
A Simple Alternative to a Traditional Landline
For many people, keeping the same home phone number is important.
Home2Phone makes this possible with a straightforward setup that does not require a smartphone, app, or complicated technology.
Calls are carried over the EE 4G network, helping to provide a dependable digital phone service for everyday use while still using a normal home telephone.
Why Mobile-Only May Not Be the Best Long-Term Option
Switching to a mobile-only service may seem like a cheaper option, but it is not always the best long-term solution.
Many people still prefer the comfort and simplicity of a standard home telephone.
Mobile phones can be easy to misplace, forget to charge, or find difficult to use.
If you disconnect your home phone line and later decide you want a digital home phone service again, your original number may no longer be available.
Need internet access as well?
Home2Phone can also be used for Wi-Fi by adding a data plan to the SIM card.
This gives you the flexibility to choose a phone-only service or a combined home phone and internet solution.
