Telephone line only for people suffering with Alzheimer's and Dementia

Telephone lines for people with Alzheimer's and Dementia

Telephone line only deal for people suffering with Alzheimer's and Dementia - Fixed cost per month

Finding a restricted fixed cost telephone line only deal for people suffering from Alzheimer’s and Dementia can often be challenging, if not impossible. 

For most people suffering from Alzheimer's and Dementia having a telephone is a lifeline, however many often call wrong numbers by mistake. Especially problematic are calls to expensive numbers like 118 (directory enquiries), 123 (the speaking clock), 0844, 0871, 0870, and 09 (premium) numbers which often carry high call charges. Many sufferers do not have the capacity to understand or remember the volumes of calls made and the associated costs.

After listening to the requests of many customers, the Simple Telecoms team has developed a new, very restricted telephone service, specifically designed to minimize bills. The service gives no access to call expensive numbers, and with all calls included fixed monthly cost per month.

We offer three fixed price monthly call plans to pick from, with all calls included. That means the monthly price is the only cost and there will be no other call charges, ever.

As with all our services, we are happy to deal with a designated contact which means less stress for the line owner and all of those who care for them. 

We also offer a managed speed dial service, so you can store the numbers most frequently needed on our system, where we can update them as required. So even if you aren't physically close to the end user, you can make sure the phone is up to date with all of the numbers the they'll need to be able to call easily.


 No long term contracts - Just 30 days rolling, with 30 days notice

No Long Term telephone contracts - 30 days

Just a 30-day rolling contract - We believe the quality of our Simple Cloud Guardian phone service for the elderly will impress you so much you'll choose to stay. That's why we don't need to tie you into any long-term contracts.

Our Simple Call Guardian phone service is provided on a monthly 30-day rolling contract, and can be cancelled with just 30* days notice and the line can be switched off instantly if needed. There are no extra disconnection fees.

Transparent billing and easy payment

We charge in advance. This means you'll have covered your 30-day notice period for cancellation, allowing us to terminate your line for you the same day you notify us should it become necessary. We operate all accounts with direct debit through Go Cardless meaning that you don't have to worry about making payments and are kept informed before any money ever leaves your account.


 Works with SureSafe - Offereing 24/7 365 personal alarm service

SureSafe - Offereing 24/7 365 personal alarm service

Our new telephone service has been tested with the SureSafe 24/7 monitored personal alarm service. The SureSafe service offers peace of mind and security 24 hours a day, 365 days a year for those who want to remain living independently in their homes - keeping them safer in familiar surroundings for longer.

  • 24/7 monitored alarm service
  • Talk to an operator in real time
  • Quicker access to an ambulance/999 service
  • Peace of mind knowing help is on the way

Offering the broadest range of alarms in the UK, SureSafe has alarms to suit nearly every need and circumstance. With a range that includes options for automatic fall detection, talking pendants and fully mobile alarms, you can feel confident that you are in safe hands with SureSafe. Other personal alarm services are not supported unless they use a UK Local or National telephone number for access. If you are unsure, please contact your personal alarm company. Click here for more information


 Joining or Transfering to Simple Telecoms - Prices include VAT

When comparing prices, you may be told by other providers that there is no cost to transfer to their telephone services. However, BT do make a charge to all providers for the work to restart, transfer or install a line, which is why we make the charge. The cost for getting the line working charged by BT is the same for all providers.

So, it's very likely that, if other providers do offer to do this for free, they will include it as a hidden cost, and charge higher line rental, call charges, and call connection charges, as well as tying you into a long contract so that they can recoup it. Nothing is free, it's always included!

Just click the tabs below for more information and costs

new bt line £75.00
transfer a BT line £19.99
restart a line £45.00
other providers

New BT Openreach Copper based telephone line - £75.00 including VAT

All new lines are on our 30-day rolling contracts.

We supply the lowest cost new telephone lines and call solutions across the whole of the UK. All the telephone lines we provide are supplied and supported by Openreach, which are part of the BT Group, and are heavily regulated to ensure that no one provider has an advantage over the other. As such we buy our lines and support from Openreach on the same basis as every other provider.

We do all the work, from booking the line installation, and in some cases the BT Openreach engineer will not even have to visit your home. It takes around 10 working days to have your new landline telephone connection installed, depending on how busy the BT engineers are at the time of placing the order.

If you change your mind

You can change your mind and cancel a service within the cooling-off period. If we have already started providing you a service, you will have to pay for the full cost of the service you have had including the charges for the service and anything you have used which is not covered by the charges, together with any connection or activation fees associated with a service.

Transfer your BT telephone line - £19.99 with VAT- Switching to us is easy, and you can usually keep your phone number too.

Moving your BT Openreach telephone line may seem stressful and hard work. So allow us to help remove some of the stress by doing all we can to make sure your BT services are up and running when you move the line to Simple Telecoms.

  • Keep your number.
  • No loss of service
  • We manage the transfer from start to finish.
  • We will let your current provider know you are transferring.

Moving into new address, Care Home, Sheltered Accommodation, we can help

If you are moving home within your own telephone exchange area you may be able to take your current phone number with you. This is classed as a new line installation. We'll let you know if you can keep your number and if so, we will organise your telephone move for you. If there is a stopped line at the new address or room it may be cheaper to restart this line with a new number. We will advise you if this can be done at the time.

Need help? Click here

If you change your mind

You can change your mind and cancel a service within the cooling-off period. If we have already started providing you a service, you will have to pay for the full cost of the service you have had including the charges for the service and anything you have used which is not covered by the charges, together with any connection or activation fees associated with a service.

Restarting a BT or MPF telephone line - £45.00 with VAT

A stopped line is an existing phone socket that is present in a premises that is not able to make or receive calls, but has a line still connected to the telephone socket.

Before you agree to restart a stopped line, we strongly recommend you complete a physical test of the socket, and run the test below.

If you have a telephone socket but no dial tone, please contact us, as not all stopped line will work using this test. We can then run an address check in the Openreach database to check.

Time to switch a stopped line back into service is normally between 24 hours and 3 working days. No engineer will need to come to the premises.

 a) Locate the telephone socket in the house.

 b) Connect a standard PSTN telephone handset into it.

 c) Listen for a dial tone. If the line is dead, then this is not the stopped line.

 d) If dial tone is present dial 17070, which is a BT test number.

 e) Listen, and a voice will read to you the phone number associated to the line.

 f) This should read back a telephone number, number; this may be a 'ghost' number. But as long as you have dial tone it should be fine to restart. Need help? Click here


If you change your mind

You can change your mind and cancel a service within the cooling-off period. If we have already started providing you a service, you will have to pay for the full cost of the service you have had including the charges for the service and anything you have used which is not covered by the charges, together with any connection or activation fees associated with a service.

Transfer from another provider from - £48.50 with VAT

  • Keep your telephone number.
  • Time to transfer the line 10 working days.
  • No loss of telephone service
  • We fully manage the transfer from your old provider.


TalkTalk, EE, Vodafone and Sky lines use LLU/MPF providers, who run their own network and deliver entirely their own services to end users (i.e. they are not simply reselling BT Wholesale service).

We have only listed the main operators who fulfil this criteria as there are far too many to list. To transfer these types of lines will require us to send a BT engineer to the local exchange to move the line back to the main BT network, at a cost of £48.50. This covers Openreach cost, like wages, Van, Insurance ect.

*Virgin transfer POA (price on application) transfer/install please contact us for more information on transferring a Virgin line. **

If you change your mind

You can change your mind and cancel a service within the cooling-off period. If we have already started providing you a service, you will have to pay for the full cost of the service you have had including the charges for the service and anything you have used which is not covered by the charges, together with any connection or activation fees associated with a service.


 Simple FIXED monthly call plans that includes ALL calls 24/7 

Telephone line only service for people suffering from Alzheimer’s and Dementia

Just click the tabs below for more information and pricing for our different telephone only service plans for people suffering from Alzheimer’s and Dementia. The monthly tariff includes all calls 24/7 with no extra call charges.

The service is compatible with the SureSafe 24/7 Personal Alarm Service. Please make sure you understand the unsupported services before connecting to us.


Call Guardian 1 - £16.00 per month
Unsupported services
repair level 2
speed dials
  • Line rental £16.00 per month including all calls & VAT 
  • Unlimited UK landline calls to 01,02 & 03 codes*
  • Automatic call timeout at 60 minutes per call, 24/7**
  • Fixed monthly cost, with no extra call charges per month
  • Telephone line works with the SureSafe personal alarm service****
  • Lines works with the trueCall Secure call blocker*****
  • Automatic 118, 0871, 0844, 0870 & 0845 call barring
  • Automatic premium personal number and international call barring
  • Automatic Speaking Clock call barring
  • Automatic mobile phone call barring
  • Full access to the Emergency 999 Services
  • Fault repair Level 2 included in line rental
  • Guaranteed NO extra call charges, just £16.00 per month Inc VAT
Telephone line only service for people suffering from Alzheimer’s and Dementia
  • No access to 1571,1471, Callback or Withhold number
  • No access to call divert, Ringback, Call Waiting services.
  • No access to Ring Back, Choose to refuse services
  • No access to Call Minder services
  • No access to the operator services
  • No access to call UK mobile phones
  • Access to 999 services only
  • No access to caller ID
  • Only compatible with the trueCall call blocker
  • Only compatible with SureSafe alarm services

Please make sure you do not need these unsupported services before subscribing. If you do please Click Here

BT Level 2 - Included in the line rental.

Level 2 - Included in the line rental.

Clear or Response by 23.59 next day, Monday to Saturday, excluding Public and Bank Holidays.

For example, fault reported Tuesday, clear Wednesday

Upgrade to repair Level 3 - £5.38 per month including VAT

Report by 13.00, clear by 23.59 same day. Report after 13.00, clear next day by 23.59. Seven days a week, including Public and Bank Holidays 

For example, fault reported Tuesday before 13.00, clear same day by 23.59

For full information on Care Levels & Faults please click here

Setting up speed dials - Setup to 9 speed dials per account

Speed dials offer quick access to your most called numbers and are not pre-set on the telephone itself, meaning you can change the speed dials at any point, or even change the telephone at any point without the need to reprogram lengthy telephone number back in to the new telephone.

We offer up to 9 speed dials per account. All you need to do is let us know the telephone numbers you would like us to setup for you. You then just need to program your telephone with speed dial number. E.G for speed dial 1 you just need to program *1 into the memory of the telephone, speed dial 2 would be *2, and so on.

We also offer a last number called speed dial. This would be setup as *0, and once pushed would call the last number called.

You can change these speed dials at any time by dropping us an email with the new telephone for the for the speed dial.



Call Guardian 2 - £20.00 per month
Unsupported services
repair level 2
speed dials
  • Line rental £20.000 per month including VAT & all calls
  • Unlimited UK landlines calls to 01,02 & 03 codes*
  • Unlimited calls to UK standard mobile phones*
  • UK automatic call timeout at 120 minutes per call, 24/7**
  • Mobile automatic call timeout at 60 minutes per call 24/7**
  • Telephone line works with the SureSafe personal alarm service****
  • Lines work with the trueCall Secure call blocker*****
  • Fixed monthly cost, with no extra call charges
  • Automatic 118, 0871, 0844, 0870 & 0845 barring
  • Automatic premium, personal number and International barring
  • Automatic Speaking Clock call barring
  • Full access to the 999 Emergency Services
  • Fault repair Level 2 included in line rental
  • Just a 30-day rolling contract
  • Guaranteed no extra call charges, just £20.00 per month Inc VAT
Telephone line only service for people suffering from Alzheimer’s and Dementia
  • No access to 1571, 1471, Callback or Withhold number
  • No access to call divert, Ringback, Call Waiting services.
  • No access to Ring Back, Chose to refuse services
  • No access to Call Minder services
  • No access to the operator services
  • No access to caller ID
  • Access to 999 services only
  • Only compatible with the trueCall call blocker
  • Only compatible with SureSafe alarm services

Please make sure you do not need these unsupported services before subscribing. If you do please Click Here

BT Level 2 - Included in the line rental.

Level 2 - Included in the line rental.

Clear or Response by 23.59 next day, Monday to Saturday, excluding Public and Bank Holidays.

For example, fault reported Tuesday, clear Wednesday

Upgrade to repair Level 3 - £5.38 per month including VAT

Report by 13.00, clear by 23.59 same day. Report after 13.00, clear next day by 23.59. Seven days a week, including Public and Bank Holidays 

For example, fault reported Tuesday before 13.00, clear same day by 23.59

For full information on Care Levels & Faults please click here

Setting up speed dials - Setup to 9 speed dials per account

Speed dials offer quick access to your most called numbers and are not pre-set on the telephone itself, meaning you can change the speed dials at any point, or even change the telephone at any point without the need to reprogram lengthy telephone number back in to the new telephone.

We offer up to 9 speed dials per account. All you need to do is let us know the telephone numbers you would like us to setup for you. You then just need to program your telephone with speed dial number. E.G for speed dial 1 you just need to program *1 into the memory of the telephone, speed dial 2 would be *2, and so on.

We also offer a last number called speed dial. This would be setup as *0, and once pushed would call the last number called.

You can change these speed dials at any time by dropping us an email with the new telephone for the for the speed dial.


Call Guardian 3 - £30.00 per month
Unsupported services
repair level 2
speed dials
  • Line rental £30.00 per month including VAT & all calls
  • Unlimited UK landlines calls to 01,02 & 03 codes*
  • Unlimited calls to UK standard mobile phones*
  • Unlimited Landline calls to 16 countries included***
  • UK automatic call timeout at 120 minutes per call, 24/7**
  • Mobile automatic call timeout at 60 minutes per call 24/7**
  • International call timeout at 30 minutes per call 24/7***
  • Telephone line works with the SureSafe personal alarm service****
  • Lines work with the trueCall Secure call blocker*****
  • Automatic 118, 0871, 0844, 0870 & 0845 barring
  • Automatic premium and personal number call barring
  • Automatic Speaking Clock call barring
  • Full access to the 999 Emergency Services
  • Fault repair Level 2 included in line renta
  • Just a 30-day rolling contract
  • Guaranteed no extra call charges, just £30.00 per month inc VAT


*** Included countries landlines only - Australia, Canada, Denmark, France, Germany, Greece, Hungary, Ireland, Italy, Norway, Poland, Portugal, Romania, Spain, Sweden, USA, USA Freephone, USA Great Lakes and USA mobile phones.

Telephone line only service for people suffering from Alzheimer’s and Dementia
  • No access to 1571, 1471, Callback or Withhold number
  • No access to call divert, Ringback, Call Waiting services.
  • No access to Ring Back, Chose to refuse services
  • No access to Call Minder services
  • No access to the operator services
  • No access to caller ID
  • Access to 999 services only
  • Only compatible with the trueCall call blocker
  • Only compatible with Sure Safe alarm services

Please make sure you do not need these unsupported services before subscribing. If you do please Click Here

BT Level 2 - Included in the line rental.

Level 2 - Included in the line rental.

Clear or Response by 23.59 next day, Monday to Saturday, excluding Public and Bank Holidays.

For example, fault reported Tuesday, clear Wednesday

Upgrade to repair Level 3 - £5.38 per month including VAT

Report by 13.00, clear by 23.59 same day. Report after 13.00, clear next day by 23.59. Seven days a week, including Public and Bank Holidays. 

For example, fault reported Tuesday before 13.00, clear same day by 23.59

For full information on Care Levels & Faults please click here

Setting up speed dials - Setup to 9 speed dials per acocunt

Speed dials offer quick access to your most called numbers and are not pre-set on the telephone itself, meaning you can change the speed dials at any point, or even change the telephone at any point without the need to reprogram lengthy telephone number back in to the new telephone.

We offer up to 9 speed dials per account. All you need to do is let us know the telephone numbers you would like us to setup for you. You then just need to program your telephone with speed dial number. E.G for speed dial 1 you just need to program *1 in to the memory of the telephone, speed dial 2 would be *2, and so on.

We also offer a last number called speed dial. This would be setup as *0, and once pushed would call the last number called.

You can change these speed dials at any time by dropping us an email with the new telephone for the for the speed dial.

All prices and payments quoted on this web page includes VAT (based on the current standard Government rate) unless stated otherwise.

* Included calls to numbers beginning with 01,02 & 03 and headline standard mobile carriers, such as Vodafone, EE, 3, O2 (Telefonica) Vodafone, Orange T-Mobile, GifGaf and most supermarket mobile services are covered by charge codes bands FM1, FM3, FM4, FM5 and FM6. codes that are not specified above or in these charge bands are not included in any bundled minutes

** Call Timeout is set to 120 minutes for UK landlines, 60 minutes for UK mobiles and 30 minutes for international calls. After 120/60/30 continues minutes the call will be disconnected. You can hang up and redial to restart the timer. This call timeout cannot be increased or decreased. Calls to 999 emergency services do not have a timeout.

*** International landlines only, unless otherwise stated.

**** The service has been tested with SureSafe personal alarm/care services. Other personal alarm services are not supported unless they use a UK Local or National telephone number for access. If you are unsure, please contact your personal alarm company.

***** This service will only work with the trueCall Secure call blocker. No other blocker/s are supported.

With this telephone service the full telephone number must be dialed, including the local code. However we can setup speed dials on our network to help with this.

 Included UK landline calls and mobiles are subject to a Fair Usage Police (FUP) Click here for more information


 NEW - SOGEA Call Guardian - Alternative to a copper telephone line

Brand new alternative to a copper based telephone line

Brand new alternative to a copper based telephone line If you are looking for a new telephone line Simple Telecoms can now provide an internet (VOIP) based telephone service to provide the voice telephony element, which replaces the traditional copper-based telephone line used for voice calls. 

Still with all the call safeguards in place for people suffering from Alzheimer’s and Dementia.

What Is SoGEA?

SoGEA stands for Single Order Generic Ethernet Access (SoGEA) and is a product that enables users to make telephone calls (VoIP) using the internet without the need for a copper-based phone line, remarkably like WhatsApp and Facebook Messenger, but using your existing standard telephone. And you make calls in the same way as do now.

The Openreach public switched telephone network (PSTN) is ageing and is expensive to maintain. So, BT made the decision to rollout SoGEA to replace the current telephone network, with a full switch off the standard phone lines taking place in December 2025. And from September 2023 Openreach will no longer be installing any copper based PSTN lines.


SOGEA Guardian 3 - £21.99 PM
Activation cost
about the router
about the service
  • Line rental £21.99 per month including all calls & VAT
  • Unlimited UK landlines calls to 01,02 and 03 telephone numbers**
  • Unlimited calls to UK standard mobile phones**
  • UK automatic call timeout at 120 minutes per call, 24/7**
  • Mobile automatic call timeout at 120 minutes per call 24/7**
  • Pick your new telephone number from any town or city in the UK
  • Telephone line works with the personal alarm services^
  • Lines work with call blockers
  • Automatic 118, 0871, 0844, 0870 & 0845 barring
  • Automatic premium and personal number call barring
  • Automatic Speaking Clock call barring
  • Full access to the 999 Emergency Services
  • Free Caller display included
  • Free 1571 voice mail service included
  • Free 1471 last callers number service included
  • Free 141 Withhold number service included
  • Automatic call divert to another number if the line is unreachable or power cut
  • Just a 30-day rolling contract. NO disconnection cost
  • Guaranteed no extra call charges, just £21.99 per month inc VAT


SOGEA Call Guardian 3 - Alternative to a copper telephone line

Telephone and Activation cost - one off

All UK providers including ourselves use the BT Openreach network for our SOGEA service, and we all must pay a fee to BT to activate the SOGEA connection. This cost is made back indirectly by the provider over the term of your contract. So one way or another, the provider will make this cost back.

However, as this is a 'no contract, no commitment telephone and broadband service', so we simply charge this cost as one-off activation cost upfront. Meaning should the service no longer be needed, we can simply switch it off at no extra cost to you.

  • One off activation cost of £75.00 including VAT (No site visit)
  • Includes activation of the SOGEA telephone line
  • Includes a new telephone number. You can pick a number from any town
  • No contract, No commitment telephone and fibre broadband service
  • No termination or disconnection cost.
  • Service can be switched off same day if required, at no extra cost
  • An Openreach engineer visit will be needed. Leadtime 15/20 working days

Telephone router 

The telephone router is sent tested and ready to go, so all you need to do is plug it in to the telephone socket, and then plug your telephone in to the router, and you're good to go.

The telephone router also supports two independent telephone lines. So, should you need a second telephone line, we can add a second line and number.

New SOGEA VoIP telephone lines

Important Considerations:

SOGEA is still undergoing industry learning in relation to copper based voice withdrawal. At present there may be circumstances whereby some personal alarm systems are incompatible with SOGEA, meaning they are not IP enabled. Hence, these devices may stop working.

We strongly recommend you check with your alarm provider before placing and order for a new SOGEA line.

One personal alarm company that has confirmed their care alarm system is compatible with SOGEA are SureSafe. Please click here for more information.

When making a call you will need to dial the full telephone number including the local area code. This is the same for all Call Guardian call plans.

We would recommend installing a battery backup solution for the telephone router and the handset. These are available in all good PC retailers. However, you would normally lose service if you were using a mains powered phone on a normal copper-based line.

We also offer an automatic inbound call divert to another number if the line is unreachable or has a power cut.

The SoGEA telephone line runs on an exceptionally low bandwidth fibre broadband service. The broadband service will only run the telephone line, and there is no access to the internet. If you would like internet access please contact our customer service team, and they will be happy to help

All prices and payments quoted on this web page includes VAT (based on the current standard Government rate) unless stated otherwise.

* Broadband services and speeds are dependent on the distance from your home to the exchange or cabinet. External factors such as internet congestion and home wiring can affect speed. Wi-Fi speeds vary by device and home entertainment. Thus speeds are measured up to the router.

** Included calls to numbers beginning with 01,02 & 03 and headline standard mobile carriers, such as Vodafone, EE, 3, O2 (Telefonica) Vodafone, Orange T-Mobile, GifGaf and most supermarket mobile services are covered by charge codes bands FM1, FM3, FM4, FM5 and FM6. codes that are not specified above or in these charge bands are not included in any bundled minutes. **Call Timeout is set to 120 continuous minutes per call for both UK landlines, UK standard mobiles.

^ There may be circumstances whereby some personal alarm systems are incompatible with SOGEA, meaning they are not IP enabled. Hence these devices may stop working. Please check with your alarm provider if you are unsure.SureSafe personal alarm company has confirmed their system is compatible with SOGEA. Please click her for more information.

You can hang up and redial to restart the timer. This call timeout cannot be increased or decreased. Calls to 999 emergency services do not have a timeout. The service has been tested with SureSafe personal alarm/care services. Other personal alarm services are not supported unless they use a UK Local or National telephone number for access. If you are unsure, please contact your personal alarm company.

Making a call - The SOGEA telephone service is a VoIP based service, thus the full telephone number must be dialed, including the local code.. However we can setup speed dials on our network to help with this. SOGEA is subject to location and exchange availability

Included UK landline calls and mobiles are subject to a Fair Usage Police (FUP) Click here for more information

 Add a trueCall call blocker for just - £103.20 inc VAT + Free shipping

The trueCall Call Blocker

The trueCall call blocker is the ONLY call blocker that will work with our telephone service for people suffering with Dementia.

When a trueCall Secure is connected to the line all incoming callers will be greeted with an announcement.

“Hello - we only accept calls from friends and family members. If you do need to get through to us, please hang up and call John on 07767 xxxxxx – that’s John on 07767 xxxxxx – or enter your code now. Thank you”.

Trusted callers can enter a code to ring through, but all other callers must make contact by calling John. Very few nuisance or scam callers will do this.


Buy now Doro 331C big button phone and call blocker

 Add a Doro 331C big button phone for just - £39.94 inc VAT

The Doro 331C Big Button Telephone

The Doro 331C was created to make using a telephone as simple as can be. Big buttons on a clear, spacious keypad make dialling easier than ever. Photo memories connects you to your 3 pre-set special people at the simple press of a button.

Visual ring indicator

HAC (Hearing Aid Compatibility).

Very easy to operate

3 one-touch photo buttons

Easily adjustable volume


Buy now Doro 331C big button phone and call blocker

 
Free delivery
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Secure payment
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Contact us
0330 122 0000
Simple Telecoms - Phone services for the elderly