Phone only deal for Care Alarm Line for Seniors - £14.99 a month

• Line rental £14.99 per month including VAT
• Openreach fault responce time 24 working hours Monday to Saturday
• NO alarm call cost if you are a Suresafe personal alarm customer
• Free Caller ID and Withhold number service.
  
• Free Premium number and International call barring included.
• Free call spend alarms included.
• Free 1471 service included.
• Openreach fault repair Care Level 2 included.
• Just a 30-day rolling contract - NO termination or disconnection cost.
• UK based customer service.

Super Save Call Charges

• UK landlines 6p per minute 24/7
  
• UK standard mobiles 10p per minute 24/7
  
• Call connection charge 10p per call 24/7

The cost to call UK standard mobiles are for mobile networks O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in mobile charge bands FM1, FM3, FM4, FM5 and FM6 at any time. Other mobile networks are charged at a different rate.

Customers with personal alarms - Due to a Ofcom directive classifying certain (not all) 08 numbers as premium rate, It could be that the numbers starting 08 you may try to call are now classed as Premium rate numbers. So please check with your equipment or Care Alarm provider which number the care alarm call when triggered, as we bar calls to premium rate numbers to safeguard our customers, and this premium rate barring cannot be removed. Ofcom directive classifying certain 08 numbers as premium rate in the below charge bands, SC011, SC13, SC014, SC047, SC075, SC092, SC093. You can also use this code lookup site up by clicking here.

Openreach Care Level 2 - Included in all our line rentals and call plans.

Respond or Clear by 23.59 next working day, Monday to Saturday, excluding Public and Bank Holidays. For example, fault reported Thursday, clear Friday.

Openreach Care Levels

Care Level is the term Openreach use to define their expected response times in the event you report a fault on your line. 

Care Level 2 is included free with all call plans. On it you can expect a response within 1 working day, Monday to Saturday, excluding public and bank holidays. There are faster care levels available at a higher cost. To change care levels or for more information please ask our customer service team on 0330 122 0000

A response does not always mean that the fault will be fixed. For example, if there is a storm and a pole or line is physically damaged the fault may take longer to rectify.

The response is just an initial assessment of the problem by the Openreach engineer and, where possible, their estimate of when it will be sorted. Obviously, if it can be fixed at this initial assessment it will be.

We will always work with Openreach to get all faults resolved as quickly as possible. Care levels can be changed to a higher level after the initial order but NOT while there is an existing fault report open. Bear in mind that the time frame for changing care levels is 5 working days.

For full information on Care Levels & Faults please click here

BT Landline additional features

These additional features can be added or removed from a line at any time.

Withhold Number - FREE

When you make outbound calls from the line your number is withheld by default. You can override this by prefixing the call with 1470, this will reveal your number to the called party (for that call only). Opt in required for this service. Opt in required, please contact customer services.

1471 - FREE

Enabled as standard. 1471 tells you the last number that called - unless the caller withheld their number by dialling 141 before dialling your number, or the call came from a switchboard extension number. 1471 Call Return also lets you return the call straight away, by pressing 3. 1471 is always active and useful even if you have an answering machine. Opt in required, please contact customer services.

Caller Display - Included FREE all line rental plans

Adding Caller Display allows you to see the phone number of the person calling you. If they choose to withhold their number or are calling from abroad then the number won't appear. Opt in required, please contact customer services.

Choose to Refuse - £2.56 pm Inc VAT

Choose to Refuse lets you put a stop to nuisance or unwanted calls by stopping them from getting through to you. You can block up to ten numbers. Callers who have had their call rejected will hear an announcement stating that their calls are not being accepted.

Anonymous Call Rejection - £1.56 pm Inc VAT

Your line will reject all calls from callers that withhold their number.

1571 - £1.50 pm Inc VAT

This is a basic voicemail service asking the caller to leave a message in the event of no answer, or your line is busy. Next time you go to make a call the dial-tone will appear as two tones indicating you have a message waiting.

Diversion of incoming calls when there is no reply or the called line is busy, to a network based answer service.

An unbranded announcement instructing the caller to leave their message.

Storage of up to 10 messages for up to 20 days.

Interrupted dial tone to alert of new message.

EU Notification when the mailbox is near capacity.

Transfer your BT telephone line - £21.99 with VAT- Switching to us is easy, and you can usually keep your phone number too.

Moving your BT Openreach telephone line may seem stressful and hard work. So allow us to help remove some of the stress by doing all we can to make sure your BT services are up and running when you move the line to Simple Telecoms.

• Keep your number.
• No loss of service
• We manage the transfer from start to finish
• We will let your current provider know you are transferring

Moving in to new address, Care Home, Sheltered Accommodation, we can help

If you're moving home within your own telephone exchange area you may be able to take your current phone number with you. This is classed as a new line installation. We'll let you know if you can keep your number and if so, we will organise your telephone move for you. If there is a stopped line at the new address or room it may be cheaper to restart this line with a new number. We will advise you if this can be done at the time.

Need help? Click here

If you change your mind

You can change your mind and cancel a service within the cooling-off period. If we have already started providing you a service, you will have to pay for the full cost of the service you have had including the charges for the service and anything you have used which is not covered by the charges, together with any connection or activation fees associated with a service.

New BT Openreach Copper based telephone line - £77.50.00 including VAT

All new lines are on our 30-day rolling contracts.

We supply the lowest cost new telephone lines and call solutions across the whole of the UK. All the telephone lines we provide are supplied and supported by Openreach, which are part of the BT Group, and are heavily regulated to ensure that no one provider has an advantage over the other. As such we buy our lines and support from Openreach on the same basis as every other provider.

We do all the work, from booking the line installation, and in some cases the BT Openreach engineer will not even have to visit your home. It takes around 10 working days to have your new landline telephone connection installed, depending on how busy the BT engineers are at the time of placing the order.

If you change your mind

You can change your mind and cancel a service within the cooling-off period. If we have already started providing you a service, you will have to pay for the full cost of the service you have had including the charges for the service and anything you have used which is not covered by the charges, together with any connection or activation fees associated with a service.

Restarting a BT or MPF telephone line - £45.00 with VAT

A stopped line is an existing phone socket that is present in a premises that is not able to make or receive calls, but has a line still connected to the telephone socket.

Before you agree to restart a stopped line, we strongly recommend you complete a physical test of the socket, and run the test below.

If you have a telephone socket but no dial tone please contact us, as not all stopped line will work using this test. We can then run an address check in the Openreach database to check.

Time to switch a stopped line back in to service is normally between 24 hours and 3 working days. No engineer will need to come to the premises.

 a) Locate the telephone socket in the house.

 b) Connect a standard PSTN telephone handset into it.

 c) Listen for a dial tone. If the line is dead, then this isn't the stopped line.

 d) If dial tone is present dial 17070, which is a BT test number.

 e) Listen, and a voice will read to you the phone number associated to the line.

 f) This should read back a telephone number, number; this may be a 'ghost' number. But as long as you have dial tone it should be fine to restart. Need help? Click here

If you change your mind

You can change your mind and cancel a service within the cooling-off period. If we have already started providing you a service, you will have to pay for the full cost of the service you have had including the charges for the service and anything you have used which is not covered by the charges, together with any connection or activation fees associated with a service.

Transfer from another provider from - £48.50 with VAT

• Keep your telephone number.
• Time to transfer the line 10 working days.
• No loss of telephone service
• We fully manage the transfer from your old provider.

TalkTalk, EE, Vodafone and Sky lines use LLU/MPF providers, who run their own network and deliver entirely their own services to end users (i.e. they are not simply reselling BT Wholesale service).

We have only listed the main operators who fulfil this criteria as there are far too many to list. To transfer these types of lines will require us to send a BT engineer to the local exchange to move the line back to the main BT network, at a cost of £48.50. This covers Openreach cost, like wages, Van, Insurance ect.

*Virgin transfer POA (price on application) transfer/install please contact us for more information on transferring a Virgin line. **

If you change your mind

You can change your mind and cancel a service within the cooling-off period. If we have already started providing you a service, you will have to pay for the full cost of the service you have had including the charges for the service and anything you have used which is not covered by the charges, together with any connection or activation fees associated with a service.