Phone Line only Service
Contact us about getting a No contract broadband service

Good News - We are still installing broadband services. 
 
COVID -19 SUPPORT UPDATE - MAY 2021

Please click here to see the Engineering Visit Video with end customers, which covers what to expect when Openreach visit the customer premises and the actions they will take.

Openreach have advised ALL providers that their engineers have been advised do all they can to get your broadband up and running without entering your home, which they can do 98% of the time. If this is not ,Openreach engineers will only be working up to the master socket upon entering the address. Activities beyond the master socket, such as installing data extension kits, moving the master socket (NTE Shift) or testing customer devices, will not be carried out

Due to the limitations caused by the new Government tire system Openreach once again experiencing delays and restrictions to normal service. As a result, there are delays in the processing of new broadband requests. We highly appreciate your understanding and patience as we work through this together.

However, this is not always possible, and will need to enter the premises for a short duration. But Openreach have confirmed that their engineers on appointed visits will only work to the closest point of entry to ensure engineer safety.

Openreach have confirmed they are seeing significantly higher demand in relation to new Fibre Broadband provision requests, which is expected to continue into the year and in certain areas where appointments are beyond the normal availability. As a result, they expect to see delays with some new Fibre Broadband installations, and in some cases, they are unable to keep appointments due to lack of resources on the day.

All Openreach engineers will continue to follow government safety guidance, asking screening questions, maintaining social distancing, and adhering to hygiene guidelines. This includes the wearing of face coverings and gloves, where this is mandated, or where requested by an end customer

We are an agile business and are constantly adapting to the rapidly changing circumstances, and working hard to support new and existing customers as much as we can to tackle the challenges this situation brings. 
 
Providing the best possible service is our priority and we would like to thank you for your patience through this difficult time.


If you are a new customer signing up for a telephone line and broadband service with us please CLICK HERE

Enquiries are normally replied to with within 5 hours within office hours, however a response can take up to a maximum of 48 hours at very busy times. But we always reply. If you have not had a response please check your Spam box. However if you would like to talk to a member of the team, we would be more than happy to do so. The telephone number is 0330 122 0000, and the office is open between 9AM to 5PM, Monday to Friday.


Main contact name*
Main contact phone*
Main contact email*
Line owner
Address
Your existing telephone number with us to be checked for broadband.
Which broadband plan are you interested in?
Would you like to purchase a ready to go router?
Notes
Please let us know any other information you think will be relevant
We are GDPR Data compliant. Please tick that you agree to our Data Protection and privacy Terms and Conditions before sending your email. Click here for our full General Data Protection Regulation (GDPR). Simple Telecommunications Ltd collects and acts as the data controller for information submitted by you through this website. It will be shared with appropriate Simple Telecommunications Ltd staff only, and used to contact you with information on Simple Telecommunications Ltd products and services if applicable.

Please note - Our no contract broadband services are not available to customers on a standalone bases, and are only available to existing customers that have their telephone line rental with us already, and new customers signing up for a new landline, or transfering a line to us. Broadband monthly cost is an addition to the monthly line rental which will vary depending on which call plan you are on. All prices include VAT.

FAQs about this form

Why do you need my address and phone number to provide a quote?
We use a number of broadband providers provide our services, so we need to know the telephone number so that we can check to be sure we can provide a service on the line. 

Will you contact the end user?
We will not make calls to the end user unless it is specifically requested. If we need to make contact, we will always contact the nominated point of contact as entered on the form.

Will a postcode do?
No, postcodes can cover several properties and we need to check the specific one you need the line in. If you are in a property with flats or rooms we would need that information too as BT classes each flat or room as a separate property when providing their services.

What if Iím moving?
The cost will vary depending on what infrastructure is in place at the old and new address. Sometimes it will be possible to keep an existing number and sometimes it wonít. So give us both addresses and weíll let you know whatís possible.

I'm not a senior. Can I still apply?
Yes, the services are open to anyone who just wants a phone line and or broadband. However our broadband services are not available to customers on a standalone bases. 


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