Phone Line only Service
Simple Telecoms - Report telephone line fault to us

Report a Telephone line problem Once you are a Simple Telecoms customer you will be given a dedicated telephone number to contact one of our engineers should you have a problem.

However you are welcome to use the form below to submit a fault, your details will be sent directly to one of our engineers. We would recommend this method for reporting a fault if in the early hours.

They will aim to rectify the problem as soon as possible. If you supply your mobile number, we will provide you with regular updates of the progress made towards problem resolution by text message and let you know once the issue has been resolved.

BT Care Level 1- Included in our line rental charge
Clear by 23.59 day after next, Monday to Friday, excluding Public and Bank Holidays. For example, report Tuesday, clear Thursday.

BT Care Level 2
Clear by 23.59 next day, Monday to Saturday, excluding Public and Bank Holidays. For example, report Tuesday, clear Wednesday.

BT Care Level 3
Report 13.00, clear by 23.59 same day. Report after 13.00 clear by 12.59 next day, seven days a week, including Public and Bank Holiday

*Your Name:
Your Account Number:
*Your Telephone Number :
Contract Mobile Number :
*Your Email Address:
Affect on your service:
*Description of the fault :
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