Phone Line only Service

BT Openreach Telephone Line Care / Repair Levels


BT Care Levels - Phone Service OnlyWe understand that when something goes wrong with your phone lines, you want it resolved as quickly as possible. That’s why we offer additional BT care level packages to help give you the peace of mind that if you do experience any issues with your phone line, we’ll be on the case in no time at all.

The standard BT Care / Repair Level 1 cover makes sure that you’ll only have to wait a maximum of 3 working days for your phone line to be repaired, while our top level offers fault resolution in as little as 6 hours.


BT Care Level 1 - Enabled on lines without additional charge.

Clear by 23.59 day after next, Monday to Friday, excluding Public and Bank Holidays. For example, report Tuesday, clear Thursday.


BT Care Level 2 - Enabled on line for additional charge of £2.18 inc VAT pm

Clear by 23.59 next day, Monday to Saturday, excluding Public and Bank Holidays. For example, report Tuesday, clear Wednesday


BT Care Level 3 - Enabled on line for additional charge of £5.38 inc VAT pm

Report 13.00, clear by 23.59 same day. Report after 13.00 clear by 12.59 next day, seven days a week, including Public and Bank Holiday.



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