The fault is found not to be with any Openreach service or equipment. This covers the situation where the fault is found to be. No fault found when tested, damp or corrosion; Charged when an engineer is dispatched to the field and finds no evidence of an Openreach Fault.

Fault Proved to customers equipment such as in the case of Cordless phones and Broadband equipment; The charged will be raised when the Openreach Engineer diagnoses the fault condition to the customers equipment.

Customer’s wiring within the end customer’s premises where damage has been caused by the end customer. 

Non-Openreach equipment; or due to damage caused on the Openreach network and equipment by someone at or factors emanating from within the end customer’s premises (for example damp or internal flooding); or, due to theft, loss or removal of Openreach equipment within the end customer’s premises including the Network Termination Point; and in the case of end customer’s owned or rented equipment (but not Openreach's network) faults caused by external and environmental factors (e.g. lightning, electrical surges or floods whether or not emanating from within or outside of the end customer’s premises).

Please Note
Openreach are seeing significantly higher levels than the expected weekly rate in relation to repair. As a result, they expect to see delays with new repair requests.