Do you have a Fair Usage Policy (FUP)

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Yes, The team at Simple Telecoms want all of our customers to get the best service at the lowest possible price. So we have a clear Fair Usage Policy ("FUP") that is designed to prevent fraud and abuse of our service/s by a small number of users.

Other things may be relevant in determining what is "Legitimate Use" and Simple Telecoms reserves the right to take any unlawful, prohibited, abnormal or unusual activity into account in making its determination. We may terminate our relationship with you, or may suspend your subscription / account immediately if we determine you are using your subscription contrary to this "FUP" or our Terms of Use. Where reasonable, we will provide you with notice of improper usage before suspension or termination of your subscription and, if appropriate, may offer you an alternative service..

Accounts will be automatically closed if we see unusual calling patterns inconsistent with normal, individual subscription use, for example, regular calls of short duration or calls to multiple numbers in a short period of time or if we suspect the service is being used for Business, telemarketing or call centre operations, your account will be closed. The service cannot be shared between users whether via a PBX, call centre, computer or any other means. We reserve the right to alter, amend or vary the destinations available under this offer.

We cannot be held responsible for any bills or costs that you incur with your current telephone network provider if you do not dial 1074 before making your call.

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Simple Telecoms - Phone services for the elderly

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