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Home2Phone for Care Homes Simple 4G Home Phone Service for Care Home ResidentsHome2Phone gives care home residents, sheltered accommodation residents and families a simple way to keep a familiar home telephone number without needing a traditional copper landline, broadband, apps or internet-based VoIP calling. A practical landline replacement for care homes, retirement living, sheltered housing and residents affected by the UK copper phone line switch-off. Your existing home number can be moved onto a dedicated EE SIM and supplied with the Geemarc CL2100 4G home phone router and a choice of easy-to-use telephones.
Keep a familiar numberNo broadband requiredUses EE mobile voiceCL2100 router30-day rolling contractUK support
Trusted by customers and families across the UKIndependent reviews help care home residents, families and support teams feel more confident when replacing a traditional landline. For residents and care settings A familiar phone service without a new copper lineHome2Phone is designed for residents who still want the reassurance of a normal telephone, but where a traditional copper phone line is no longer practical, available or cost-effective.
Important: Home2Phone is a mobile-based telephone service and is not suitable for monitored care alarms, monitored medical equipment or life-critical systems.
How it works A care home phone service using the EE mobile networkHome2Phone feels like a normal home telephone while avoiding the need for a traditional copper line, broadband-based VoIP or a complicated app-based phone setup. Choose your telephone Home2Phone handset options for care home roomsChoose a basic corded handset or Liberty 200 cordless package to suit the resident, room layout and signal position.
Marbella Corded PackageBest for residents who want a traditional corded phone with a simple, familiar design.
Liberty 200 SingleA simple cordless handset option for residents who want one easy-to-use telephone.
Liberty 200 TwinIdeal where a resident wants a handset in the bedroom and living area.
Liberty 200 TrioBest for larger sheltered accommodation flats or where several handsets are preferred.
Optional add-on
£2.99 per month inc VAT About 10p per day. £0.00 activation. Optional call screening add-on FirstCall Call Screening ServiceFirstCall is our optional call screening service, designed to give residents extra protection from nuisance and scam calls without making the phone difficult to use. Unknown callers are asked to state their name before the call is put through, helping the resident decide whether to accept the call. This can be especially useful for elderly and vulnerable customers. Not AI poweredUses simple clear prompts, not artificial conversations.
Caller announces nameThe resident hears who is calling before choosing to accept.
WhitelistTrusted callers can come straight through.
BlacklistBlocked numbers are stopped before the phone rings.
PIN overrideUseful for doctors, hospitals and withheld trusted callers.
Team managedWe update whitelist and blacklist numbers for you.
Learn more about FirstCallThese extra details explain how FirstCall handles unknown callers, trusted numbers, blocked numbers and secure PIN access. How FirstCall worksWhen someone calls, FirstCall asks the caller to state their name before the call is put through. The resident then hears who is calling and can choose whether to accept the call. Whitelisted numbersThe Whitelist is for family, friends, neighbours, carers and other trusted callers. When someone calls from a number on the Whitelist, they are connected straight through without screening. Blacklisted numbersThe Blacklist is for numbers the resident does not want to hear from again. If a blacklisted number calls, the call is ended automatically and the telephone will not ring. Secure PIN override for trusted organisationsFirstCall includes a secure PIN Override feature for trusted organisations such as hospitals, GP surgeries, district nurses and healthcare professionals who may call from withheld numbers or many different departments. A trusted caller can enter the PIN followed by the # key during the welcome message to be connected without recording their name. For security reasons, the PIN Override feature is not mentioned in the FirstCall welcome message or call prompts. Upgraded hardware Geemarc CL2100 4G Home Phone RouterThe Geemarc CL2100 is supplied as part of the Home2Phone router package. It uses a dedicated EE SIM to provide a mobile-based home phone service without needing broadband.
Power cut note: The CL2100 router includes an internal battery, but any mains-powered handset, cordless base, care equipment or additional equipment requires its own backup power.
Compare options Which Home2Phone handset should I choose?This quick comparison helps families and residents choose between the Marbella corded phone and Liberty cordless options.
Monthly packages Home2Phone 4G care home phone plansChoose a telephone-only package, a small data package or the Pension Credit tariff for eligible customers. Home2Phone Basic£15.97 per month inc VAT
Home2Phone 3GB£17.98 per month inc VAT
Home2Phone Pension Credit£12.97 per month inc VAT
*Includes calls to UK standard fixed landlines starting 01, 02 and 03. **Includes calls to standard UK mobile destinations in supported charge bands. Calls are subject to fair usage and a 120-minute maximum call duration. Optional router data Home2Phone mobile data packagesOptional data can be added where a compatible Home2Phone router is used. This may help with light internet use, email, browsing or video calls. PAYG Data£15.97 per GB used inc VAT
10GB Data£20.98 per month inc VAT
30GB Data£24.97 per month inc VAT
100GB Data£28.98 per month inc VAT
Data plans renew monthly on the same date they were first activated. You will receive an email alert when 90% of your allowance has been used. Data allowances include up to 25% roaming usage in EU Zone 1. 30 days' notice is required to remove a data plan. Complete care home kits Choose your care home setup optionEach Home2Phone kit includes the Geemarc CL2100 4G router, EE SIM card, service activation and DHL delivery, helping residents keep a familiar telephone number on a modern 4G home phone service. Existing customer saving
Already with Simple Telecoms? Save £20 on any Home2Phone kitExisting Simple Telecoms customers receive an automatic £20 discount when moving an existing service to Home2Phone. Marbella Corded PackageTraditional corded telephone £122.39 one-off kit cost inc VAT Existing customer price £102.39 inc VAT
Best for residents who want a simple, familiar corded phone. Request a QuoteLiberty 200 Single PackageOne cordless handset £149.38 one-off kit cost inc VAT Existing customer price £129.38 inc VAT
Best for everyday use with one cordless telephone. Request a QuoteLiberty 200 Twin PackageTwo cordless handsets £169.38 one-off kit cost inc VAT Existing customer price £149.38 inc VAT
Best where handsets are needed in two areas. Request a QuoteLiberty 200 Trio PackageThree cordless handsets £189.38 one-off kit cost inc VAT Existing customer price £169.38 inc VAT
Best for larger sheltered accommodation or multiple handset use. Request a QuoteIncluded with every kit: CL2100 4G router EE SIM card Service activation DHL delivery Why is there an upfront kit cost?The upfront cost covers the Home2Phone kit, service activation, equipment preparation, administration and DHL delivery. We charge this clearly at the start rather than hiding setup costs inside a long contract. This helps keep Home2Phone on a simple 30-day rolling contract. Alternative SIM-based option Prefer a GSM phone instead of a router?The Maxcom MM39D and Geemarc CL9000 GSM desk phones are designed for residents who want a simple home telephone without needing a traditional copper landline or a separate 4G router. Every handset is supplied ready to use. Your Home2Phone SIM card is pre-installed, fully configured and tested before dispatch. Simply connect the power, switch the phone on, and the resident is ready to make and receive calls. The Geemarc CL9000 also features a built-in rechargeable battery, allowing the phone to continue working during a mains power cut, subject to mobile network availability and battery charge. Monthly plan: The monthly Home2Phone plan price is the same as the router option. The prices shown below are one-off handset package costs only.
Maxcom MM39D GSM Desk Phone A simple desk phone option for residents who prefer a traditional home telephone style handset. £89.99 one-off handset cost inc VAT Existing customer price £69.99 inc VAT Monthly Home2Phone plan charged separately at the same price as the router option. Geemarc CL9000 GSM Phone A straightforward GSM handset with a built-in rechargeable battery for extra peace of mind during temporary power cuts. £156.00 one-off handset cost inc VAT Existing customer price £136.00 inc VAT Monthly Home2Phone plan charged separately at the same price as the router option. Important information Please read before ordering for a care home residentHome2Phone is a mobile-based phone service and landline replacement, but it does have important limitations that residents, families and care providers should understand before ordering. Care alarmsHome2Phone is not suitable or recommended for monitored care alarms, monitored medical devices or life-critical equipment. If a care alarm is independent and does not need a telephone line, Home2Phone can still be used separately. Mobile coverageThe service operates only over the EE mobile network. Call quality and reliability depend on mobile signal, local coverage, network congestion and the building layout. Power cutsThe CL2100 router includes an internal battery, but mains-powered handsets, cordless bases and other equipment need their own backup power if they must work during a power cut. FAQs Home2Phone care home frequently asked questionsAnswers to common questions about Home2Phone for care homes, sheltered accommodation, number transfers, the CL2100 router, handset options and service limitations. Is Home2Phone suitable for care home residents?Yes, Home2Phone can be suitable for residents who need a simple telephone service and do not require the phone line for monitored alarms, monitored medical equipment or life-critical systems. Can a resident keep their existing home telephone number?In many cases, yes. We can usually transfer an existing home telephone number to Home2Phone, subject to provider porting agreements and acceptance by the losing provider. Do we need broadband in the care home room?No. Home2Phone calls work over the EE mobile voice network and do not need broadband, apps or internet-based VoIP calling. Which router is supplied?Home2Phone router packages use the Geemarc CL2100 4G home phone router. How long does number porting take?Number porting usually takes around 10 to 20 working days, depending on the losing provider and network processing times. A temporary mobile number can be used while waiting for the port. Does Home2Phone work with care alarms?We do not recommend Home2Phone for monitored care alarms, monitored medical equipment or life-critical systems. Use with such systems is at your own risk. Does it support 999 and 112 calls?Yes, Home2Phone supports emergency calls to 999 and 112. However, access depends on mobile network availability, coverage and power to the equipment being used. How long is the contract?Home2Phone is provided on a 30-day rolling contract, with 30 days' notice required to cancel. Is voicemail available?Yes. 1571 voicemail is available as an optional chargeable add-on. Can FirstCall call screening be added?Yes. FirstCall is an optional call screening add-on for Home2Phone. It costs £2.99 per month, with £0.00 activation. Need a phone line for a care home resident?Request a Home2Phone quote and we will help choose the right package for the resident, room and coverage conditions. Get a Care Home QuoteΨ The monthly line rental price for monthly services will rise in April each year by the rate of inflation plus 3.9% ✅ Mobile Coverage and Service limitationsHom2Phone is a mobile-based telephone solution that uses the EE mobile network Home2Phone operates solely over the EE mobile network. Although the service allows a standard telephone handset to be connected to a 4G router, or used in a GSM phone it remains a mobile-based solution and is not a like-for-like replacement for a fixed digital landline. Performance is dependent on mobile network conditions, including signal strength, local coverage, environmental interference, and network congestion. As a result, users may encounter call quality issues, intermittent service, or dropped calls, common limitations inherent to all mobile services. Mobile network performance, including coverage, is controlled entirely by EE and is outside of our control. Please note - that we do not recommend relying on this service for a Care Alarm. Although we do have customers who use Care Alarms with this service, this is done entirely at your own risk. For Care Alarm systems, we strongly recommend using a fixed digital line service, which is more suitable and reliable for this purpose. Please contact our team for more information on fixed digital lines. |
