About Simple TelecomsHelping people keep a simple home telephone service in a world that's becoming increasingly complicated. Finding a straightforward home telephone service shouldn't be difficult. Whether you're replacing an old landline, helping a parent, moving home or trying to understand the UK's telephone network changes, our aim is to make the process as simple and stress-free as possible. We believe you should receive honest advice, clear pricing and the freedom to choose the service that's genuinely right for your home. ✓ Established in 2012 ✓ 40+ years telecom experience ✓ UK-based team ✓ 30-day contracts Our story After 40 years in telecoms, our founder created Simple Telecoms to offer the honest telephone-only service he couldn't find for his own mother. How Simple Telecoms began → How Simple Telecoms beganAfter more than 40 years working in the telecommunications industry, our founder decided to create the kind of telephone company he wished had existed when he was helping his own mother. Every provider wanted to sell broadband, television or bundles she didn't need. Nobody simply offered an honest telephone-only service. Simple Telecoms was established in 2012, and while the UK's telephone network has changed dramatically since then, our principles haven't. We still believe replacing a home telephone should be straightforward, fairly priced and explained in plain English. A straightforward home phone. Nothing more complicated than that. We built the company differentlyNo sales commissionNobody in customer services or sales receives commission. You receive advice, not a sales pitch. If the lower-cost service is right for your home, that's what we'll recommend. We keep prices lowWe run a small remote team with no expensive offices. Lower overheads mean savings passed directly to you. Keeping our business efficient allows us to keep our prices as low as possible. Only pay for what you needWe don't make everybody subsidise optional extras. Paper billing is a good example. If you choose email billing, you shouldn't pay a higher monthly price because another customer wants printed bills. We keep monthly prices low and charge only for optional services when they're actually used. Flexible contractsAlmost every residential service is on a 30-day rolling contract. Circumstances change. Customers move. Some move into residential care. Family arrangements change. You stay because you're happy, not because you're tied into a long contract. Plain EnglishTelecommunications is confusing. VoIP. Digital Voice. FTTP. SOGEA. You shouldn't need to understand any of that to keep your home phone working. We explain everything in normal language, so you can make a decision you feel confident about. Specialists in home telephone servicesMany providers focus on selling television, internet and bundles. We focus on helping people keep a reliable home telephone service. That's what we do, and that's what we're good at. Trusted by thousands of customersWe can tell you what we believe, but we'd rather let our customers tell you what it's like to deal with us. We're proud of what our customers sayWe know trust isn't earned by what we say about ourselves. It's earned by how we treat customers every day. That's why we're proud that so many customers choose to share their experience after joining Simple Telecoms. What customers regularly mention
✓ Friendly, patient staff
✓ Clear explanations
✓ Honest advice
✓ Easy switching process
✓ Good value
Looking after vulnerable customersMany of our customers are older people, or family members arranging services on behalf of someone they care about. Because of this, we believe trust begins with the people we employ. Every employee is carefully screened before they join us. That includes background screening to BS7858:2019 standards, and criminal history checks where appropriate. These checks help confirm that the people answering your calls have a record we can stand behind. We also carry out eligibility checks for working with vulnerable people, because the customers we speak to every day often need extra patience, clarity and care. Before anyone handles customer enquiries, we assess how they communicate. That includes psychometric testing, behavioural assessment, personality assessment, and vocabulary and communication testing. We need to know that the person on the other end of the phone will listen properly, explain things clearly, and treat every caller with respect. We do all of this so that when you call, you're speaking to someone patient, honest, and who will treat you properly. What we believe
Our promiseEvery recommendation we make is guided by one simple question: "What would we recommend if this were our own family?" Sometimes that's a Physical Telephone Line. Sometimes it's Home2Phone. Sometimes it's Home2Mobile. Occasionally we'll even tell someone we're not the right provider. We'd rather lose a sale than recommend the wrong service. |
