Home2Phone for the Elderly – Request a QuoteImportant Notice – Number Porting and Response TimescalesDue to a significant increase in last-minute demand from customers migrating from traditional copper-based telephone services to modern digital telephony solutions, number porting times are currently longer than normal across the telecommunications industry. We are currently advising customers to allow a minimum of 21 working days for the successful porting of existing telephone numbers onto the Home2Phone service. Lead times are also increasing as we move closer to the national copper network switch-off dates. While every effort will be made to complete your number transfer as quickly as possible, the high volume of orders being processed by network providers and across the industry is resulting in additional delays. Existing Telephone Number TransfersWhilst every effort will be made to transfer your existing telephone number as quickly as possible, we cannot guarantee a specific porting date until it has been confirmed by the relevant network operator. Customer Enquiries and CallbacksWe are currently experiencing a high volume of enquiries from customers looking for alternatives to traditional landline services. Whilst we always endeavour to return calls as quickly as possible, we are unable to guarantee callbacks at a specific requested date or time. We appreciate your patience and understanding and will respond to your enquiry as soon as possible. Click here for our full General Data Protection Regulation (GDPR). Simple Telecommunications Ltd collects and acts as the data controller for information submitted by you through this website. It will be shared with appropriate Simple Telecommunications Ltd staff only, and used to contact you with information on Simple Telecommunications Ltd products and services if applicable. ✅ Mobile Coverage and Service limitationsHom2Phone is a mobile-based telephone solution that uses the EE mobile network Home2Phone operates solely over the EE mobile network. Although the service allows a standard telephone handset to be connected to a 4G router, or used in a GSM phone it remains a mobile-based solution and is not a like-for-like replacement for a fixed digital landline. Performance is dependent on mobile network conditions, including signal strength, local coverage, environmental interference, and network congestion. As a result, users may encounter call quality issues, intermittent service, or dropped calls, common limitations inherent to all mobile services. Mobile network performance, including coverage, is controlled entirely by EE and is outside of our control. Although the service allows a digital telephone handset to be connected to a 4G router, it remains a mobile-based solution, meaning any existing copper extensions will not work. Please note - that we do not recommend relying on this service for a Care Alarm. Although we do have customers who use Care Alarms with this service, this is done entirely at your own risk. For Care Alarm systems, we strongly recommend using a fixed digital line service, which is more suitable and reliable for this purpose. It is also not suitable for use with any monitored medical systems. Please contact our team for more information on fixed digital lines. Check EE Mobile CoverageBefore ordering a Home2Phone service, we recommend checking the EE mobile network coverage at the address where the service will be used. To check coverage, enter the postcode of the property where you intend to use the service. If you are planning to use one of our 4G routers, please leave the Device field blank and simply enter the postcode. You may also enter details of a mobile phone or tablet if you wish. The coverage checker will then display information based on the technology supported by that device. For example, it will indicate if a handset is not compatible with 5G services.
Helpful Tip:
Coverage can vary between indoor and outdoor locations. For the most accurate results, check the postcode where the Home2Phone equipment will be installed.
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