Telephone Lines in Care Homes - £11.99 inc VAT

Cheapest phone line rental - Just 11.99 per month

Cheap landline only for pensioners - Telephone only deals in Care Homes

Cheap landline only for pensioners - Telephone only deals in Care Homes
Telephone line only in Care Homes and Sheltered Housing - Moving a loved one into Sheltered Accommodation, Nursing Homes, or a Care Home is an incredibly stressful and emotional time, along with all the procedures to follow and paperwork to complete, getting a phone line only installed is just another thing on the long list of things to sort out.

With our landline only deals for care homes and sheltered housing, we will sort everything out for you, making it as stress-free as we can.
We will make the whole thing simple - We will check what services are available in the care home room, nursing home or sheltered accommodation, and If there's already a stopped working line, we can have it up and running within 24/48 hours. If we need to put in a new line, it usually takes up to 10 working days.
Keeping your phone number - Most people have had their telephone number for years, and for a lot of seniors and pensioners keeping their telephone number is a must. We can move 99% of telephone numbers, as unlike most providers, we run and own our own telephone network and platforms (Similar to TalkTalk and Virgin), with telecom switches based in Bournemouth, London, Amsterdam, and Strasbourg, as well as using BT Openreach lines. So regardless of if you're moving into a care home at a different part of the country, or even a different part of the world, we have the technology to ensure you will always be able to take your current phone number with you.

Included in all our phone line only plans

Our Simple Landline only deals give you more

Caller Display

Caller Display shows you the number of the person calling, so you can decide whether to pick up the phone or not. Caller display is also needed for call blockers to work.

1471 Last caller

Dial 1471 to find out the last number that called while you were away from your phone. By simply pressing 3 you can then return the call straight away.

Care Level 2

Fault response or clear by 23.59 next working day, Monday to Saturday, excluding Public and Bank Holidays. For example, fault reported Thursday, clear Friday.

Premium rate number bar

To safeguard all our customers, call barring for International and Premium rate numbers starting 09 and some 08 numbers will be applied automatically to the telephone line.
 

30-day rolling contract

Our phone line only deals have No long-term contract and No termination fees. All line transfers, including new lines are just 30-day rolling contract terms, with same day switch off if needed.

UK based customer services

UK based customer service team who are all screened to BS7858:2019 level, used in the security sector. Giving our customers the peace of mind that the people we are employing are trustworthy.

Basic telephone line only call packages - Prices include line rental & VAT

Phone line only call plans made simple for people in care homes

Super Saver Call Plan
£11.99 per month including VAT

Calls to UK landlines cost 6p a minute, day or night.
 
Calls to UK mobiles cost 10p a minute, day or night.
 
Call connection charge 10p per call, day or night.
 
Free Caller ID
1471 service included
30-day rolling contract

Basic Call Plan
£14.60 per month including VAT

90 minutes included per month to call UK standard mobiles***
 
Calls to UK landlines cost 2p a minute, day or night.
 
Calls to UK mobiles 7p peak, and 4.5p off peak .
 
Free Caller ID
1471 service included
30-day rolling contract

Weekends & Evening Call Plan
£15.99 per month including VAT

Unlimited UK landline calls weekends & evening for 60 minutes per call*
 
120 minutes included per month to call UK standard mobiles, at anytime**
 
Free Caller ID
1471 service included
30-day rolling contract
 

Calls included Telephone line only call packages - Prices include line rental & VAT

Call included packages are great for peace of mind, or for people who make over 9 hours of calls per month

Anytime Call Plan
£21.99 per month including VAT

Unlimited UK landline calls anytime day or night for 120 minutes per call*
 
500 minutes included per month to call UK standard mobiles, at anytime**
 
Free Caller ID
1471 service included
30-day rolling contract

Anytime + Call Plan
£25.99 per month including VAT

Unlimited UK landline calls anytime day or night for 120 minutes per call*
 
Unlimited UK mobile calls anytime day or night for 60 minutes per call***
 
Free Caller ID
1471 service included
30-day rolling contract

NEW Cloud IP Anytime Call Plan 
£22.99 per month including VAT

Unlimited UK landline calls anytime day or night for 180 minutes per call*
 
Unlimited UK mobile calls anytime day or night for 120 minutes per call***
 
Unlimited Landline calls to over 30 countries 60 minutes per call
 

New phone line only connection costs and transfers

When comparing telephone only prices, you may be told by other providers that there is no cost to transfer to their telephone service/s. However, BT Wholesale charges all providers for the work to transfer or install a line, which is why we make charge. So, it's likely that, if they do offer to do this for free, they will include it as a hidden cost, and higher line rental, call charges, call connection charges, as well as tie you into a long contract so that they can recoup it. Nothing is free, it's always included!

New line Installation

New BT Openreach Copper based telephone line - £75.00 including VAT. We are connected directly into the Openreach national address database, and if there are no existing or stopped lines listed in the room or the address, then this cost would apply.

BT Line transfer

If we find an exciting live BT telephone line listed in the room or address, we can take over the line with a new number - £19.99 including VAT. We renumber the line to prevent you from receiving calls and bills from the previous owner of the line.

restart a line

Restarting BT or TalkTalk stopped telephone line listed in the room or the address - £45.00 including VAT
A line that is not able to make or receive calls, but is still connected to the national infrastructure via a Copper Cable. There may also be a dial tone.

Keeping your number

If you are moving to the same postcode or exchange, there is no extra cost to move the number. However, if you are moving outside the postcode or local exchange, then there would be an extra £1.50 pm for us to move the number to the new line in the room or address.


Call plan information

Super Saver call plan
Our Super Saver phone line only plan is great for people who just want to receive calls or make less than 45 minutes per month to local and national telephone numbers, or the line is for the use of a Lifeline or care alarm system. 
Calls to UK standard landlines starting 01, 02 and 03 always cost 6p per minutes, with a 10p call connection cost.
Calls to UK standard mobiles always cost 10p per minute with a 10p call connection cost.
UK standard mobile networks are O2, Orange, T-Mobile, Vodafone, H3, EE, 3-Three, and other mobile operator services in bands FM1, FM3, FM4, FM5 and FM6 at any time. Please note this does not include calls to Direct Virgin mobile numbers, Lyca or Lebara mobiles or any mobile virtual network operator not based on the UK GSM cellular network.
Basic call plan
Our Basic pay as you go package.
Calls to UK standard landlines starting 01, 02 and 03 always cost 2p per minutes, NO call connection cost.
Calls to UK standard mobiles cost 7p peak, and 4.5p off-peak, NO call connection cost.
After a total of 90 minutes of calls to standard mobiles have been used per month, the standard mobile rate for mobiles calls made will apply depending on the time of day. UK included standard mobile minutes are for mobile networks O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in charge bands FM1, FM3, FM4, FM5 and FM6 at any time. Other mobile networks are charged at a different rate. Please note, this does not include calls to Lyca or Lebara mobiles or any mobile virtual network operator not based on the UK GSM cellular network. Weekends are Saturday 00.00 to Sunday 23.59. Daytime Monday to Friday 7am to 7pm. Evenings & nighttime Monday to Friday before 7am & after 7pm
Weekends & Evening call plan
Calls to UK standard landlines starting 01, 02 and 03 always cost 2p per minutes, NO call connection cost.
Calls to UK standard mobiles cost 7p peak, and 4.5p off-peak, NO call connection cost.
*After 60 continuous minutes per call at evening or weekends to a UK landline number starting 01, 02, and 03 the standard rate for the remainder of the call over the 60 minutes will apply. Customers should hang up before 60 continuous minutes and re-dial to avoid additional charges.
.**After a total of 120 minutes for UK standard mobiles have been used per month the standard mobile rate for mobile calls made will apply depending on the time of day. 
UK included standard mobile minutes are for mobile networks O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in charge bands FM1, FM3, FM4, FM5 and FM6 at any time. Other mobile networks are charged at a different rate. Please note this does not include calls to Lyca or Lebara mobiles or any mobile virtual network operator not based on the UK GSM cellular network
Weekends are Saturday 00.00 to Sunday 23.59. Daytime Monday to Friday 7am to 7pm. Evenings & nighttime Monday to Friday before 7am & after 7pm. Included UK landline calls are subject to a Fair Usage (FUP)
Anytime call plan
Calls to UK standard landlines starting 01, 02 and 03 always cost 2p per minutes, NO call connection cost.
Calls to UK standard mobiles cost 7p peak, and 4.5p off-peak, NO call connection cost.
*After 120 continuous minutes to a UK landline numbers starting 01,02, and 03. The standard rate for the remainder of the call over the 120 minutes will apply. Customers should hang up before 120 minutes and re-dial to avoid additional charges.
**After a total of 500 minutes per month to UK standard mobiles have been used the standard mobile rate for mobiles calls made will apply depending on the time of day.
UK included standard mobile minutes are for mobile networks O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in charge bands FM1, FM3, FM4, FM5 and FM6 at any time. Other mobile networks are charged at a different rate. Please note, this does not include calls to Lyca or Lebara mobiles or any mobile virtual network operator not based on the UK GSM cellular network.
Weekends are Saturday 00.00 to Sunday 23.59. Daytime Monday to Friday 7am to 7pm. Evenings & nighttime Monday to Friday before 7am & after 7pm. Included UK landline calls are subject to a Fair Usage (FUP)
Anytime + call plan
Calls to UK standard landlines starting 01, 02 and 03 always cost 2p per minutes, NO call connection cost.
Calls to UK standard mobiles cost 7p peak, and 4.5p off-peak, NO call connection cost.
*After 120 continuous minutes to a UK landline number starting 01, 02, and 03, the standard rate for the remainder of the call will apply. Customers should hang up before 120 continuous minutes and re-dial to avoid additional charges.
**After 60 continuous minutes to a UK standard mobile, the standard mobile rate for the remainder of the call will apply depending on the time of day. Customers should hang up before 60 continuous minutes and re-dial to avoid additional charges. 
UK standard mobile minutes are for mobile networks O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in charge bands FM1, FM3, FM4, FM5 and FM6 at any time. Other mobile networks are charged at a different rate. Please note, this does not include calls to Lyca or Lebara mobiles or any mobile virtual network operator not based on the UK GSM cellular network. Weekends are Saturday 00.00 to Sunday 23.59. Daytime Monday to Friday 7am to 7pm. Evenings & nighttime Monday to Friday before 7am & after 7pm. Included UK landline and mobile calls are subject to a Fair Usage (FUP)
NEW Cloud IP Anytime Call Plan
First things first, don’t panic. Everyone will be having to make the move to an all-IP Cloud telephone solution anyway, so this is your chance to get ahead of the game. Our New Cloud IP base telephone services are the replacement for the old copper-based telephone service, and the closest alternative to a copper-based home telephone service.
From September 2023 Openreach will issue a full “Stop Sell” of any new supply of voice copper-based voice telephone line installations, including new lines, change of address, restart of a stopped line or working line take over.
Sooner or later, you are going to have to make the move to a cloud-based telephone service. So this is your chance to get ahead of the game.

Frenquently asked questions

Can I keep my telephone number?
Yes, we can move 99% of telephone numbers - Unlike most providers, we run our own telephone network and platforms (Similar to TalkTalk and Virgin), and have telecom switches based in Bournemouth, London, Amsterdam, and Strasbourg, as well as using BT Openreach lines. So regardless of if you're moving home, to a different part of the country, or even a different part of the world, we have the technology to ensure you will always be able to take your current phone number with you. However, depending on the type of number transfer or install there maybe a small extra monthly cost of £1.50 including VAT. Our customer team will advise you if this is the case beforehand. 
Do I need to contact my current telephone provider?
No, you won't need to contact your current provider - we'll do that for you. However, if you have a broadband service on the line that you are not moving over, then we recommend you contact your current provider to cancel the service. Our customer service team will advise you on how and when to do this.
How long will it take to switch or install a new line?
Switching your current telephone service, or installing a new line, usually takes about 14 days, depending on the service you have selected. However, if there is a stopped line showing at the address, we can have this back into service within 3 working days. We'll normally let you know what day your service will be live within 48 hours of accepting your order. New line installations can be requested on an AM or PM time slot. Focused 2-hour time slots can also be booked, however there is an extra cost of £49.99 including VAT to do this.
Can I change my call plan?
Yes, you can change your call plan free twice in any 12-month period.
The new call plan will be applied from the start of the next billing period. Any call plan changes over this, we charge a small administration charge and allow a maximum of 4 changes per 12-month period.
What do I do if there is a fault on the line?
We do our absolute best to try to help you eliminate any local problems over the phone. 
We can test your line right up to the telephone line box in your home, however if we can't find a fault or fix the problem over the phone, we'll give you the option to book an engineer appointment. However, there is a cost involved with doing this if the fault is found to be user error, or no fault found, as there would be with any service provider call-outs. 
The most common problems we have found are
Batteries in cordless phones - This can give busy tone on both inbound and outbound calls. Change the batteries or remove them for a few minutes and then replace them back in to the handset/s. We recommend rebooting the base station/s as well.
Flat batteries - Make sure if you are using a cordless phone that its fully charged, along with any extra handset connected to the same base station.
Faulty extension leads - If you are running an extension lead, plug the telephone directly in to the main telephone socket to see if you have a dial tone. If you do have a dial tone, replace the extension lead.
Ringer switched off - This is easily done, make sure the phone is not switch to silent or the ringer switched off.
Telephone unplugged - Make sure the telephone is still plugged in to the telephone socket.
Booking a site visit
Our engineers will not book an Openreach callout or site visit unless it is authorized by the customer first, excepting there are possible cost involved in doing so. We will not make a charge unless Openreach make the charge to us, and this can be sometime later from the date of the visit, due to delays in Openreach billing systems.
How long is the contract?
Our phone line only deals have No long-term contract and No termination fees. All line transfers, including new lines are just 30-day rolling contract terms, with same day switch off if needed.
All billing is done via Direct Debit and there are NO line disconnection changes if you cancel or move your line, guaranteed. 
How your first bill is calculated
The invoice will show a charge for the whole month in which the invoice is issued and for the whole of the following calendar month. (2 whole months.) This advance payment means you'll have covered your 30-day notice period for cancellation, allowing us to terminate your line for you the same day you notify us should it become necessary.
If you've signed up to our service part way through a month, your first bill will also include a charge from the date the new service went live to the end of the part month. Please remember to tell the bill payer that the name of our Direct Debit will show on their bank statement as “GoCardless”.
I need a phone line urgently?
If you’ve a chronic long-term illness, disability, or bed blocking, you might qualify for the Openreach Priority Installation scheme, which scheme gives you priority over standard installation timelines. To make sure that the service reaches the people who need it most, Openreach has a rigid set of criteria that needs to meet beforehand. Services into Sheltered Accommodation, Nursing Homes, or a Care Home are not eligible for the priority installation scheme.
Can I lift the barring of the International and Premium rate numbers?
To safeguard all our customers, call barring for International and Premium rate numbers starting 09 and some 08 numbers will be applied automatically to the telephone line. Barring calls to mobile phones is an opt-in service. Please contact customers service to opt in the mobile barring service free of charge. Please note - Due to Ofcom directive classifying certain (not all) 08 numbers as premium rate, you will be unable to call some 08 numbers as they are now classed as Premium rate, so please check with your equipment or Care Alarm provider, as we bar calls to all premium rate numbers to safeguard our customers, and this premium rate barring cannot be removed, unlike the international call barring, which can be removed.
Can I add broadband to the line later?
Yes, you can add a full broadband service to the line at any point, and just like our telephone lines, the service is on a 30-day rolling contract as well with no disconnection or termination cost to pay. If you would like more information, please contact our sales team on 0330 122 0000.
Will you force customers to migrate to the new internet telephone service?
NO, we will be letting our copper-based telephone customers know of the changes and the timeline involved in moving their services to the new SoGEA IP telephone service. It will be left to the customer, as to when to move their service, should they wish to do so.
However, we strongly recommend not leaving it too long, as the closer we get to the switch off date for all copper-based telephone lines the more customers will be trying to move, and there will come a point where the amount of time left in relation to customers needing to transfer will be insufficient, meaning, these customers will lose their service and telephone number. So please don't leave this to the last-minute thinking you have plenty of time, as 47 million other customers will be thinking the same thing.

Important information

Terms and conditions
All service are provided on a 30-day rolling contract, with no disconnection or termination cost. Please click the link blow for our full terms and conditions. Copper-Based Telephone lines Full Terms and Conditions
Fair Usage Policy (FUP) and Acceptable Use Policy (AUP)
As do all providers, to protect our customers and our network we have a FUP and AUP policies in place. These obligations require your use of our Services to be for private, personal, and legitimate consumer purposes.
For information on our FUP and AUP policy please click the link below. Cloud IP Telephone Full Terms and Conditions.
Monthly charges for services
You will be charged rental from the day Simple Telecommunications Ltd supplies the service. All chargeable services are paid in advance. The first invoice will show a charge for the whole month in which the invoice is issued and for the whole of the following calendar month. (2 whole months.) This advance payment means you'll have covered your 30-day notice period for cancellation, allowing us to terminate your service/s for you the same day you notify us should it become necessary. It will also include the part month during which the service went live with us. Services are provided subject to status and or credit check.
Payment methods
We only accept Direct Debit for monthly service payments. Our Direct Debits are collected by GoCardless which are regulated by the Financial Conduct Authority as an Authorized Payment Institution. Your payments are protected by the Direct Debit guarantee. Direct Debits are set up directly via our website or by email. No more filling out paper mandates and posting them back. Services and paying via Direct Debit are subject to status and or credit check.
 
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Simple Telecoms - Phone services for the elderly