Landline only deals

 Telephone Lines in Care Homes - £11.99 a month (cheaper than BT))

Telephone line only in Care Homes and Sheltered Housing

 Telephone only line rental deals - Telephone line for Care Homes


Telephone line in Care Homes and Shelterd Housing

Telephone line only in Care Homes and Sheltered Housing- Moving a parent into Sheltered Accommodation, Nursing Homes, or a Care Home is an incredibly stressful and emotional time, along with all the procedures to follow and paperwork to complete, getting a phone line only installed is just another thing on the long list of things to sort out.

With our landline only deals for care homes and sheltered housing we will sort everything out for you, making it as stress free as we can.

We will make the whole thing simple - We will check what services are available in the care home room, nursing home or sheltered accommodation, and If there's already a stopped working line, we can have it up and running within 24/48 hours. If we need to put in a new line, it usually takes up to 10 working days.

We also work with SureSafe, the leading provider of personal alarms within the UK. SureSafe personal alarms are linked to a central team, carer or loved one. Helping people to live independently within their own homes for longer. If you are a SureSafe customer, we will pay for the telephone call to their central team should the alarm be triggered. The call will not even show on your bill.


 NO connection fees - Saving 100% against BT, TalkTalk, and Plusnet

NO call connection fees, ever - Saving you 100% against TalkTalk, Virgin and Plusnet

No Call Connection Fees - Unlike other telephone providers like BT, TalkTalk, Sky, Shell Energy, Virgin and Plusnet we DO NOT charge any call connection or setup fees on ANY of our chargeable calls, with exception of our Super Saver line rental service, and calls that attract connection charges (e.g. Directory Enquiries, 084,087 no's). Saving you a massive 100% on every changeable call that you make.

This can make a substantial impact to a phone bill when you consider BT Retail, Plusnet and Shell charge a 23 pence* call connection fee. (*BT/TalkTalk/Shell/Plusnet price as of the 1 May 2021)


 Telephone Line only deals for Care Homes and Sheltered Housingg

No call connection charges

No long term contracts

 Per number spend bars

Monthly spend bars

Per second billing

 BT phone line transfers

TalkTalk /Virgin transfers

5 call packages to pick from

Low International calls

New line installations

Rental 33% lower than BT

Call charges upto 89% lower

Telephone only service

Have a question,  just ask us

 No Long Term telephone contracts - Just 30 days rolling

No Long Term telephone contracts - 30 days

Land Line Only - No Long Term Telephone Line Contracts - Our phone only service offers no long-term contract and no termination fees. All new lines and like for like transfers are on a 30-Day rolling contract, with 30-days' notice.  

New telephone only lines and telephone line transfers from other providers including TalkTalk, Virgin, Sky, Shell and Plusnet are also on just our 30-day rolling contract. Our billing is done via Direct Debt and there are NO line disconnection changes when you stop or move the telephone line.

We also offer same day switch off, should this be needed.

How your first bill is calculated

The invoice will show a charge for the whole month in which the invoice is issued and for the whole of the following calendar month. (2 whole months.) This advance payment means you'll have covered your 30 day notice period for cancellation, allowing us to terminate your line for you the same day you notify us, should it become necessary.

If you've signed up to our service part way through a month, your first bill will also include a charge from the date the new service went live to the end of the part month.

Please remember to tell the bill payer that the name of our Direct Debit will show on their bank statement as “Go Cardless”.


 The UK's cheapest line rental and call charges - Prices Include VAT

Telephone line connection cost and transfers

When comparing prices, you may be told by other providers that there is no cost to transfer to their telephone service/s. However, BT charges all providers for the work to transfer or install a line, which is why we make charge. The cost for installing the line charged by BT is the same for all providers.

So, it's likely that, if they do offer to do this for free, they will include it as a hidden cost, and higher line rental, call charges, call connection charges, as well as tie you into a long contract so that they can recoup this cost. Nothing is free, it's always included!

Just click the tabs below for more information and cost


New BT Line £75.00
Transfer a BT Line £19.99
restart a BT line £45.00
Other providers

New BT Openreach Copper based telephone line - £75.00 including VAT

All new lines are on our 30-day rolling contracts.

We supply the lowest cost new telephone lines and call solutions across the whole of the UK. All the telephone lines we provide are supplied and supported by Openreach, which are part of the BT Group, and are heavily regulated to ensure that no one provider has an advantage over the other. As such we buy our lines and support from Openreach on the same basis as every other provider.

We do all the work, from booking the line installation, and in some cases the BT Openreach engineer will not even have to visit your home. It takes around 10 working days to have your new landline telephone connection installed, depending on how busy the BT engineers are at the time of placing the order.

If you change your mind

You can change your mind and cancel a service within the cooling-off period. If we have already started providing you a service, you will have to pay for the full cost of the service you have had including the charges for the service and anything you have used which is not covered by the charges, together with any connection or activation fees associated with a service.


Transfer your BT telephone line - £19.99 with VAT- Switching to us is easy, and you can usually keep your phone number too.

Moving your BT Openreach telephone line may seem stressful and hard work. So allow us to help remove some of the stress by doing all we can to make sure your BT services are up and running when you move the line to Simple Telecoms.

  • Keep your number.
  • No loss of service
  • We manage the transfer from start to finish.
  • We will let your current provider know you are transferring.

Moving into new address, Care Home, Sheltered Accommodation, we can help.

If you are moving home within your own telephone exchange area you may be able to take your current phone number with you. This is classed as a new line installation. We will let you know if you can keep your number and if so, we will organise your telephone move for you. If there is a stopped line at the new address or room it may be cheaper to restart this line with a new number. We will advise you if this can be done at the time.

Need help? Click here

If you change your mind

You can change your mind and cancel a service within the cooling-off period. If we have already started providing you a service, you will have to pay for the full cost of the service you have had including the charges for the service and anything you have used which is not covered by the charges, together with any connection or activation fees associated with a service.


Restarting a BT or MPF telephone line - £45.00 with VAT

A stopped line is an existing phone socket that is present in a premises that is not able to make or receive calls, but has a line still connected to the telephone socket.

Before you agree to restart a stopped line, we strongly recommend you complete a physical test of the socket, and run the test below.

If you have a telephone socket but no dial tone, please contact us, as not all stopped line will work using this test. We can then run an address check in the Openreach database to check.

Time to switch a stopped line back into service is normally between 24 hours and 3 working days. No engineer will need to come to the premises.

 a) Locate the telephone socket in the house.

 b) Connect a standard PSTN telephone handset into it.

 c) Listen for a dial tone. If the line is dead, then this is not the stopped line.

 d) If dial tone is present dial 17070, which is a BT test number.

 e) Listen, and a voice will read to you the phone number associated to the line.

 f) This should read back a telephone number, number; this may be a 'ghost' number. But as long as you have dial tone it should be fine to restart. Need help? Click here


If you change your mind

You can change your mind and cancel a service within the cooling-off period. If we have already started providing you a service, you will have to pay for the full cost of the service you have had including the charges for the service and anything you have used which is not covered by the charges, together with any connection or activation fees associated with a service.


Transfer from another provider from - £48.50 with VAT

  • Keep your telephone number.
  • Time to transfer the line 10 working days.
  • No loss of telephone service
  • We fully manage the transfer from your old provider.


TalkTalk, EE, Vodafone and Sky lines use LLU/MPF providers, who run their own network and deliver entirely their own services to end users (i.e. they are not simply reselling BT Wholesale service).

We have only listed the main operators who fulfil this criteria as there are far too many to list. To transfer these types of lines will require us to send a BT engineer to the local exchange to move the line back to the main BT network, at a cost of £48.50. This covers Openreach cost, like wages, Van, Insurance ect.

*Virgin transfer POA (price on application) transfer/install please contact us for more information on transferring a Virgin line. **

If you change your mind

You can change your mind and cancel a service within the cooling-off period. If we have already started providing you a service, you will have to pay for the full cost of the service you have had including the charges for the service and anything you have used which is not covered by the charges, together with any connection or activation fees associated with a service.


 Super Saver phone line only - £11.99 per month including VAT

Super Saver Call plan - Call plan usage guideline

Our Super Saver phone line only plan is great for people who make less than 20 minutes per month to local and national telephone numbers, or the line is for the use of a Lifeline or care alarm system. Just click the tabs below for more information and cost.

super saver £11.99 per month
call charges
fault repair level
extra services
  • Line rental £11.99 per month including VAT
  • Openreach fault response time 24 working hours Monday to Saturday
  • NO alarm call cost if you are a Suresafe personal alarm customer
  • Free Caller ID and Withhold number service.
  • Free Premium number and International call barring included.
  • Free call spend alarms included.
  • Free 1471 service included.
  • Openreach fault repair Care Level 2 included.
  • Just a 30-day rolling contract - NO termination or disconnection cost.
  • UK based customers service team.
Free, no-obligartion quote phone only line

Super Save Call Charges

  • UK landlines 6p per minute 24/7
  • UK standard mobiles 10p per minute 24/7
  • Call connection charge 10p per call 24/7

The cost to call UK standard mobiles are for mobile networks O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in mobile charge bands FM1, FM3, FM4, FM5 and FM6 at any time. Other mobile networks are charged at a different rate.

Customers with Care Alarms - Due to a Ofcom directive classifying certain (not all) 08 numbers as premium rate, It could be that the numbers starting 08 you may try to call are now classed as Premium rate numbers. So please check with your equipment or Care Alarm provider which number the care alarm call when triggered, as we barr calls to premium rate numbers to safeguard our customers, and this premium rate barring cannot be removed. Ofcom directive classifying certain 08 numbers as premium rate in the below charge bands, SC011, SC13, SC014, SC047, SC075, SC092, SC093. You can also use this code lookup site up by clicking here.

Free, no-obligartion quote phone only line

Openreach Care Level 2 - Included in all our line rentals and call plans.

Respond or Clear by 23.59 next working day, Monday to Saturday, excluding Public and Bank Holidays. For example, fault reported Thursday, clear Friday.

Openreach Care Levels

Care Level is the term Openreach use to define their expected response times in the event you report a fault on your line. 

Care Level 2 is included free with all call plans. On it you can expect a response within 1 working day, Monday to Saturday, excluding public and bank holidays. There are faster care levels available at a higher cost. To change care levels or for more information please ask our customer service team on 0330 122 0000

A response does not always mean that the fault will be fixed. For example, if there is a storm and a pole or line is physically damaged the fault may take longer to rectify.

The response is just an initial assessment of the problem by the Openreach engineer and, where possible, their estimate of when it will be sorted. Obviously, if it can be fixed at this initial assessment it will be.

We will always work with Openreach to get all faults resolved as quickly as possible. Care levels can be changed to a higher level after the initial order but NOT while there is an existing fault report open. Bear in mind that the time frame for changing care levels is 5 working days.

For full information on Care Levels & Faults please click here

Free, no-obligartion quote phone only line

BT Landline additional features

These additional features can be added or removed from a line at any time.

Withhold Number - FREE

When you make outbound calls from the line your number is withheld by default. You can override this by prefixing the call with 1470, this will reveal your number to the called party (for that call only). Opt in required for this service. Opt in required, please contact customer services.

1471 - FREE

Enabled as standard. 1471 tells you the last number that called - unless the caller withheld their number by dialling 141 before dialling your number, or the call came from a switchboard extension number. 1471 Call Return also lets you return the call straight away, by pressing 3. 1471 is always active and useful even if you have an answering machine. Opt in required, please contact customer services.

Caller Display - Included FREE all line rental plans

Adding Caller Display allows you to see the phone number of the person calling you. If they choose to withhold their number or are calling from abroad then the number won't appear. Opt in required, please contact customer services.

Choose to Refuse - £2.56 pm Inc VAT

Choose to Refuse lets you put a stop to nuisance or unwanted calls by stopping them from getting through to you. You can block up to ten numbers. Callers who have had their call rejected will hear an announcement stating that their calls are not being accepted.

Anonymous Call Rejection - £1.56 pm Inc VAT

Your line will reject all calls from callers that withhold their number.

1571 - £1.50 pm Inc VAT

This is a basic voicemail service asking the caller to leave a message in the event of no answer, or your line is busy. Next time you go to make a call the dial-tone will appear as two tones indicating you have a message waiting.

Diversion of incoming calls when there is no reply or the called line is busy, to a network based answer service.

An unbranded announcement instructing the caller to leave their message.

Storage of up to 10 messages for up to 20 days.

Interrupted dial tone to alert of new message.

EU Notification when the mailbox is near capacity.

Free, no-obligartion quote phone only line

 Basic phone line only - £14.60 per month including VAT

Basic line rental - £14.60 per month

Just click the tabs below for more information and cost

basic line £14.60 per month
call charges
fault repair level
extra services
  • Line rental £14.60 per month including VAT
  • FREE 90 minutes per month to UK standard mobiles anytime
  • Lower call charges, and no call connection charges.
  • Openreach fault response time 24 working hours Monday to Saturday
  • NO alarm call cost if you are a Suresafe personal alarm customer
  • Free Caller ID and Withhold number service.
  • Free Premium number and International call barring included.
  • Free call spend alarm included.
  • Free 1471 service included.
  • Openreach fault repair Care Level 2 included.
  • Just a 30-day rolling contract - NO termination or disconnection cost.
  • UK based customer service team.
Free, no-obligartion quote phone only line

Basic phone line only call charges

  • Included 90 minutes per month to UK Standard mobiles**
  • UK landlines 2p per minute 24/7
  • Peak UK standard mobiles 7p per minute.
  • Off peak and weekends UK standard mobiles 4.5p per minute.
  • NO call connection charges.

**After a total of 90 minutes to UK standard mobiles have been used per month the standard mobile rate for mobiles calls made will apply depending on the time of day. UK included standard mobile minutes are for mobile networks O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in charge bands FM1, FM3, FM4 ,FM5 and FM6 at any time. Other mobile networks are charged at a different rate. 

Weekends are Saturday 00.00 to Sunday 23.59. Daytime Monday to Friday 7am to 7pm. Evenings & night time Monday to Friday before 7am & after 7pm.

Free, no-obligartion quote phone only line


Openreach Care Level 2 - Included in all our line rentals and call plans.

Respond or Clear by 23.59 next working day, Monday to Saturday, excluding Public and Bank Holidays. For example, fault reported Thursday, clear Friday.

Openreach Care Levels

Care Level is the term Openreach use to define their expected response times in the event you report a fault on your line.

Care Level 2 is included free with all call plans. On it you can expect a response within 1 working day, Monday to Saturday, excluding public and bank holidays. There are faster care levels available at a higher cost. To change care levels or for more information please ask our customer service team on 0330 122 0000

A response does not always mean that the fault will be fixed. For example, if there is a storm and a pole or line is physically damaged the fault may take longer to rectify.

The response is just an initial assessment of the problem by the Openreach engineer and, where possible, their estimate of when it will be sorted. Obviously, if it can be fixed at this initial assessment it will be.

We will always work with Openreach to get all faults resolved as quickly as possible. Care levels can be changed to a higher level after the initial order but NOT while there is an existing fault report open. Bear in mind that the time frame for changing care levels is 5 working days.

For full information on Care Levels & Faults please click here

Free, no-obligartion quote phone only line

BT Landline additional features

These additional features can be added or removed from a line at any time.

Withhold Number - FREE

When you make outbound calls from the line your number is withheld by default. You can override this by prefixing the call with 1470, this will reveal your number to the called party (for that call only). Opt in required for this service. Opt in required, please contact customer services.

1471 - FREE

Enabled as standard. 1471 tells you the last number that called - unless the caller withheld their number by dialing 141 before dialling your number, or the call came from a switchboard extension number. 1471 Call Return also lets you return the call straight away, by pressing 3. 1471 is always active and useful even if you have an answering machine. Opt in required, please contact customer services.

Caller Display - Included FREE all line rental plans

Adding Caller Display allows you to see the phone number of the person calling you. If they choose to withhold their number or are calling from abroad then the number won't appear. Opt in required, please contact customer services.

Choose to Refuse - £2.56 pm Inc VAT

Choose to Refuse lets you put a stop to nuisance or unwanted calls by stopping them from getting through to you. You can block up to ten numbers. Callers who have had their call rejected will hear an announcement stating that their calls are not being accepted.

Anonymous Call Rejection - £1.56 pm Inc VAT

Your line will reject all calls from callers that withhold their number.

1571 - £1.50 pm Inc VAT

This is a basic voicemail service asking the caller to leave a message in the event of no answer, or your line is busy. Next time you go to make a call the dial-tone will appear as two tones indicating you have a message waiting.

Diversion of incoming calls when there is no reply or the called line is busy, to a network based answer service.

An unbranded announcement instructing the caller to leave their message.

Storage of up to 10 messages for up to 20 days.

Interrupted dial tone to alert of new message.

EU Notification when the mailbox is near capacity.


Free, no-obligartion quote phone only line

 Phone line only Weekends andEvening - £15.99 per month including VAT

Evening and Weekends line rental - £15.99 per month

Just click the tabs below for more information and cost

weekend & evening £15.99 per month
call charges
fault repair level
extra services
  • Line rental £15.99 per month including VAT
  • Unlimited UK landline calls weekends & evening 60 minutes per call*
  • FREE 120 minutes per month to UK standard mobiles anytime**
  • Openreach fault response time 24 working hours Monday to Saturday
  • NO alarm call cost if you are a Suresafe personal alarm customer
  • Lower call charges and no call connection charge
  • Free Caller ID and Withhold number service.
  • Free Premium and International number call barring included.
  • Free call spend alarm included.
  • Free 1471 service included.
  • Openreach repair Care Level 2 included.
  • Just a 30-day rolling contract - NO termination or disconnection cost.
  • UK base customer services team.
Free, no-obligartion quote phone only line

Evenning and Weekends call charges

  • Unlimited UK landline calls weekends & evening 60 minutes per call*
  • Included 120 minutes per month to UK Standard mobiles**
  • UK landlines 2p per minute 24/7
  • Peak UK standard mobiles 7p per minute
  • Off peak and weekends UK standard mobiles 4.5p per minute
  • NO call connection charge

*After 60 continuous minutes per call at evening or weekends to a UK landline number starting 01,02, and 03 the standard rate for the remainder of the call over the 60 minutes will apply. Customers should hang-up before 60 continuous minutes and re-dial to avoid additional charges.

.**After a total of 120 minutes for UK standard mobiles have been used per month the standard mobile rate for mobile calls made will apply depending on the time of day. 

UK included standard mobile minutes are for mobile networks O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in charge bands FM1, FM3, FM4 ,FM5 and FM6 at any time. Other mobile networks are charged at a different rate. 

Weekends are Saturday 00.00 to Sunday 23.59. Daytime Monday to Friday 7am to 7pm. Evenings & night time Monday to Friday before 7am & after 7pm.

Free, no-obligartion quote phone only line

Openreach Care Level 2 - Included in all our line rentals and call plans.

Respond or Clear by 23.59 next working day, Monday to Saturday, excluding Public and Bank Holidays. For example, fault reported Thursday, clear Friday.

Openreach Care Levels

Care Level is the term Openreach use to define their expected response times in the event you report a fault on your line. 

Care Level 2 is included free with all call plans. On it you can expect a response within 1 working day, Monday to Saturday, excluding public and bank holidays. There are faster care levels available at a higher cost. To change care levels or for more information please ask our customer service team on 0330 122 0000

A response does not always mean that the fault will be fixed. For example, if there is a storm and a pole or line is physically damaged the fault may take longer to rectify.

The response is just an initial assessment of the problem by the Openreach engineer and, where possible, their estimate of when it will be sorted. Obviously, if it can be fixed at this initial assessment it will be.

We will always work with Openreach to get all faults resolved as quickly as possible. Care levels can be changed to a higher level after the initial order but NOT while there is an existing fault report open. Bear in mind that the time frame for changing care levels is 5 working days.

For full information on Care Levels & Faults please click here

Free, no-obligartion quote phone only line

BT Landline additional features

These additional features can be added or removed from a line at any time.

Withhold Number - FREE

When you make outbound calls from the line your number is withheld by default. You can override this by prefixing the call with 1470, this will reveal your number to the called party (for that call only). Opt in required for this service. Opt in required, please contact customer services.

1471 - FREE

Enabled as standard. 1471 tells you the last number that called - unless the caller withheld their number by dialing 141 before dialling your number, or the call came from a switchboard extension number. 1471 Call Return also lets you return the call straight away, by pressing 3. 1471 is always active and useful even if you have an answering machine. Opt in required, please contact customer services.

Caller Display - Included FREE all line rental plans

Adding Caller Display allows you to see the phone number of the person calling you. If they choose to withhold their number or are calling from abroad then the number won't appear. Opt in required, please contact customer services.

Choose to Refuse - £2.56 pm Inc VAT

Choose to Refuse lets you put a stop to nuisance or unwanted calls by stopping them from getting through to you. You can block up to ten numbers. Callers who have had their call rejected will hear an announcement stating that their calls are not being accepted.

Anonymous Call Rejection - £1.56 pm Inc VAT

Your line will reject all calls from callers that withhold their number.

1571 - £1.50 pm Inc VAT

This is a basic voicemail service asking the caller to leave a message in the event of no answer, or your line is busy. Next time you go to make a call the dial-tone will appear as two tones indicating you have a message waiting.

Diversion of incoming calls when there is no reply or the called line is busy, to a network based answer service.

An unbranded announcement instructing the caller to leave their message.

Storage of up to 10 messages for up to 20 days.

Interrupted dial tone to alert of new message.

EU Notification when the mailbox is near capacity.


Free, no-obligartion quote phone only line

 Anytime phone line only - £21.99 per month including VAT

Anytime line rental - £21.99 per month

Just click the tabs below for more information and cost

Just click the tabs below for more information and cost

anytime £21.99 per month
call charges
fault repair level
extra services
  • Line rental £21.99 per month including VAT
  • Unlimited UK landline calls up to 120 minutes per call (01,02,03 numbers*
  • FREE 500 minutes per month to UK standard mobiles anytime**
  • Openreach fault response time 24 working hours Monday to Saturday
  • NO alarm call cost if you are a Suresafe personal alarm customer
  • Lower call charges and no call connection charges. 
  • Free Caller ID and Withhold number service.
  • Free Premium and International number call barring included.
  • Free call spend alarm included.
  • Free 1471 service included.
  • Openreach repair Care Level 2 included.
  • Just a 30-day rolling contract - NO termination or disconnection cost.
  • UK base customer service team.
Free, no-obligartion quote phone only line

Anytime call charges

  • Unlimited UK landline calls up to 120 minutes per call*
  • Included 500 minutes per month to UK Standard mobiles**
  • UK landlines 2p per minute 24/7
  • Peak UK standard mobiles 7p per minute
  • Off peak and weekends UK standard mobiles 4.5p per minute
  • NO call connection charges.

*After 120 continuous minutes to a UK landline numbers starting 01,02, and 03. The standard rate for the remainder of the call over the 120 minutes will apply. Customers should hang-up before 120 minutes and re-dial to avoid additional charges.

**After a total of 500 minutes per month to UK standard mobiles have been used the standard mobile rate for mobiles calls made will apply depending on the time of day.

UK included standard mobile minutes are for mobile networks O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in charge bands FM1, FM3, FM4 ,FM5 and FM6 at any time. Other mobile networks are charged at a different rate. 

Weekends are Saturday 00.00 to Sunday 23.59. Daytime Monday to Friday 7am to 7pm. Evenings & night time Monday to Friday before 7am & after 7pm.

Free, no-obligartion quote phone only line

Openreach Care Level 2 - Included in all our line rentals and call plans.

Respond or Clear by 23.59 next working day, Monday to Saturday, excluding Public and Bank Holidays. For example, fault reported Thursday, clear Friday.

Openreach Care Levels

Care Level is the term Openreach use to define their expected response times in the event you report a fault on your line. 

Care Level 2 is included free with all call plans. On it you can expect a response within 1 working day, Monday to Saturday, excluding public and bank holidays. There are faster care levels available at a higher cost. To change care levels or for more information please ask our customer service team on 0330 122 0000

A response does not always mean that the fault will be fixed. For example, if there is a storm and a pole or line is physically damaged the fault may take longer to rectify.

The response is just an initial assessment of the problem by the Openreach engineer and, where possible, their estimate of when it will be sorted. Obviously, if it can be fixed at this initial assessment it will be.

We will always work with Openreach to get all faults resolved as quickly as possible. Care levels can be changed to a higher level after the initial order but NOT while there is an existing fault report open. Bear in mind that the time frame for changing care levels is 5 working days.

For full information on Care Levels & Faults please click here

Free, no-obligartion quote phone only line

BT Landline additional features

These additional features can be added or removed from a line at any time.

Withhold Number - FREE

When you make outbound calls from the line your number is withheld by default. You can override this by prefixing the call with 1470, this will reveal your number to the called party (for that call only). Opt in required for this service. Opt in required, please contact customer services.

1471 - FREE

Enabled as standard. 1471 tells you the last number that called - unless the caller withheld their number by dialing 141 before dialling your number, or the call came from a switchboard extension number. 1471 Call Return also lets you return the call straight away, by pressing 3. 1471 is always active and useful even if you have an answering machine. Opt in required, please contact customer services.

Caller Display - Included FREE all line rental plans

Adding Caller Display allows you to see the phone number of the person calling you. If they choose to withhold their number or are calling from abroad then the number won't appear. Opt in required, please contact customer services.

Choose to Refuse - £2.56 pm Inc VAT

Choose to Refuse lets you put a stop to nuisance or unwanted calls by stopping them from getting through to you. You can block up to ten numbers. Callers who have had their call rejected will hear an announcement stating that their calls are not being accepted.

Anonymous Call Rejection - £1.56 pm Inc VAT

Your line will reject all calls from callers that withhold their number.

1571 - £1.50 pm Inc VAT

This is a basic voicemail service asking the caller to leave a message in the event of no answer, or your line is busy. Next time you go to make a call the dial-tone will appear as two tones indicating you have a message waiting.

Diversion of incoming calls when there is no reply or the called line is busy, to a network based answer service.

An unbranded announcement instructing the caller to leave their message.

Storage of up to 10 messages for up to 20 days.

Interrupted dial tone to alert of new message.

EU Notification when the mailbox is near capacity.


Free, no-obligartion quote phone only line

 Anytime + phone line only - £25.99 per month including VAT

Anytime + line rental - £25.99 per month including VAT

Unlimited UK calls and UK standard mobiles. Pick up the phone whenever you like, without a second thought on the time of day or how much the call will cost. Just click the tabs below for more information and costJust click the tabs below for more information and cost

anytime + £25.99 per month
call charges
fault repair level
extra services
  • Line rental £25.99 per month including VAT
  • Unlimited UK landline calls, up to 120 minutes per call (01,02 03 numbers)*
  • Unlimited calls UK standard mobiles anytime upto 60 minutes per call**
  • Openreach fault response time 24 working hours Monday to Saturday
  • NO alarm call cost if you are a Suresafe personal alarm customer
  • Lower call charges and no call connection charges.
  • Free Caller ID and Withhold number service.
  • Free Premium and International number call barring included.
  • Free call spend alarm included.
  • Free 1471 service included.
  • Openreach repair Care Level 2 included.
  • Just a 30-day rolling contract - NO termination or disconnection cost.
  • UK based customer service team.
Free, no-obligartion quote phone only line

 Anytime + call charges

  • Unlimited UK landline calls 120 minutes per call*
  • Unlimited calls UK standard mobiles anytime upto 60 minutes per call**
  • UK landlines 2p per minute 24/7
  • Peak UK standard mobiles 7p per minute
  • Off peak and weekends UK standard mobiles 4.5p per minute
  • NO call connection charges.

*After 120 continuous minutes to a UK landline number starting 01,02, and 03, the standard rate for the remainder of the call will apply. Customers should hang-up before 120 continuous minutes and re-dial to avoid additional charges.

**After 60 continuous minutes to a UK standard mobile the standard mobile rate for the remainder of the call will apply depending on the time of day. Customers should hang-up before 60 continuous minutes and re-dial to avoid additional charges.

UK standard mobile minutes are for mobile networks O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in charge bands FM1, FM3, FM4 ,FM5 and FM6 at any time. Other mobile networks are charged at a different rate. Weekends are Saturday 00.00 to Sunday 23.59. Daytime Monday to Friday 7am to 7pm. Evenings & night time Monday to Friday before 7am & after 7pm.

Free, no-obligartion quote phone only line

Openreach Care Level 2 - Included in all our line rentals and call plans.

Respond or Clear by 23.59 next working day, Monday to Saturday, excluding Public and Bank Holidays. For example, fault reported Thursday, clear Friday.

Openreach Care Levels

Care Level is the term Openreach use to define their expected response times in the event you report a fault on your line. 

Care Level 2 is included free with all call plans. On it you can expect a response within 1 working day, Monday to Saturday, excluding public and bank holidays. There are faster care levels available at a higher cost. To change care levels or for more information please ask our customer service team on 0330 122 0000

A response does not always mean that the fault will be fixed. For example, if there is a storm and a pole or line is physically damaged the fault may take longer to rectify.

The response is just an initial assessment of the problem by the Openreach engineer and, where possible, their estimate of when it will be sorted. Obviously, if it can be fixed at this initial assessment it will be.

We will always work with Openreach to get all faults resolved as quickly as possible. Care levels can be changed to a higher level after the initial order but NOT while there is an existing fault report open. Bear in mind that the time frame for changing care levels is 5 working days.

For full information on Care Levels & Faults please click here

Free, no-obligartion quote phone only line

BT Landline additional features

These additional features can be added or removed from a line at any time.

Withhold Number - FREE

When you make outbound calls from the line your number is withheld by default. You can override this by prefixing the call with 1470, this will reveal your number to the called party (for that call only). Opt in required for this service. Opt in required, please contact customer services.

1471 - FREE

Enabled as standard. 1471 tells you the last number that called - unless the caller withheld their number by dialing 141 before dialling your number, or the call came from a switchboard extension number. 1471 Call Return also lets you return the call straight away, by pressing 3. 1471 is always active and useful even if you have an answering machine. Opt in required, please contact customer services.

Caller Display - Included FREE all line rental plans

Adding Caller Display allows you to see the phone number of the person calling you. If they choose to withhold their number or are calling from abroad then the number won't appear. Opt in required, please contact customer services.

Choose to Refuse - £2.56 pm Inc VAT

Choose to Refuse lets you put a stop to nuisance or unwanted calls by stopping them from getting through to you. You can block up to ten numbers. Callers who have had their call rejected will hear an announcement stating that their calls are not being accepted.

Anonymous Call Rejection - £1.56 pm Inc VAT

Your line will reject all calls from callers that withhold their number.

1571 - £1.50 pm Inc VAT

This is a basic voicemail service asking the caller to leave a message in the event of no answer, or your line is busy. Next time you go to make a call the dial-tone will appear as two tones indicating you have a message waiting.

Diversion of incoming calls when there is no reply or the called line is busy, to a network based answer service.

An unbranded announcement instructing the caller to leave their message.

Storage of up to 10 messages for up to 20 days.

Interrupted dial tone to alert of new message.

EU Notification when the mailbox is near capacity.


Free, no-obligartion quote phone only line

All prices and payments quoted on this web page include VAT (based on the current standard Government rate) unless stated otherwise. Opt in required for Caller ID & Withhold Number service.  ** Included UK mobile minutes are for mobile networks O2, Orange, T-Mobile, Vodafone, H3,EE, 3-Three (FM1, FM3, FM4 ,FM5 and FM6) at any time. 

UK Standard Mobile charges apply unless the call is included in a call plan or the number being dialled is one of the Premium Mobile Numbers starting with the following charge bands below.

fm2,fm7,fm8,fm9,fm10,fm11,fm12,fm13,fm14,fm15,fm16,fm17 and fw1/12. Other mobile networks are charged at a different rate. Included UK landline and mobile calls are subject to a Fair Usage (FUP) Click here for more information

Ofcom directive classifying certain (not all) 08 numbers as premium rate in the below charge codes, SC011,SC13,SC014,SC047,SC075,SC092,SC093. Click here for more information.

Price disclaimer: Prices may change at any time during your contract. While every effort is taken to ensure that current prices are accurately reflected in all literature, including this website, occasionally discrepancies may occur. In the event of conflicting pricing information, our Tariff Guide takes precedence.


 Get a telephone line in FAST - Maxcom fixed line GSM phones

The Maxcom GSM phone range safeguards against changes of room or addresses, as its completely portable. So, if your care home decides to move you in to a different room, you just pick the phone up, and off you go, no need for Openreach to come out to move the line and will save to over £65 as well. Maxcom GSM phones can be setup in days, so the fastest way to get a telephone service in to a room, and they work just like a normal telephone would.

MAXCOM MM28D 2G GSM Phone
£ 66.78
(-12.82%) £ 58.22
MAXCOM MM29D 3G GSM Phone
£ 81.94
(-13.33%) £ 71.02

 Get the BT 4600 cordless telephone - Block 100% of nuisance calls

The BT4600 nuisance and cold call blocker cordless phone range includes BT's Virtual Assistant to block up to 100% of cold and nuisance calls. If you need a long range cordless phone, then the BT Elements 1K is great. This unit has a range of up to 1km, and comes with call blocking by type of call. Click here for more information on this powerful phone. 


Care Home lines Frequently asked questions

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If you have any feedback please do not hesitate to voice your opinion.

Our Telecom services are as clear and transparent as possible.

At Simple Telecoms we are committed to supplying our customers with not only good value telephone only solutions but ensuring that our pricing and services are as clear and transparent as possible. Our industry is filled with gimmicks, catches, small print and commitments.

We prefer to offer a simplistic view of telecoms with to the point phone call charges and billing. The majority of our customers do make significant savings compared to their existing suppliers, and if you are not completely satisfied, we provide you with the flexibility of 30 day minimal contract period.