Low Cost Phone Service For The ElderlyHome2Phone - Move your home number to one of our 4G mobile servicesPerfect replacement to your copper telephone line and protects you from ever losing your telephone number - Home2PhoneLow-Cost Phone Service for the Elderly - Unlike most other providers, the Home2Phone service is not a call divert system. Instead, it offers a smart and flexible alternative to a traditional landline. With Home2Phone, your existing home phone number is transferred to a special EE SIM card, which can be used in either a GSM phone or a 4G router.
We offer two options:
1. Desktop cordless GSM handset – a simple, easy-to-use phone.
2. 4G home package – a Geemarc Liberty 200 DECT cordless phone that plugs directly into a 4G router, ready to make and receive calls. Keeping your home numberFor many people, especially seniors, keeping the same home phone number is important. Home2Phone makes this possible without the need for a mobile phone or app. Calls are routed over the reliable EE 4G network at a highly competitive rate, making it an ideal and affordable digital replacement for a traditional landline. And you get to keep your home telephone number, thats displayed on all outbound calls. Switching to a mobile phone may not be a good idea long term Switching to use a mobile phone might seem like a smart move, but it may not be a good long-term solution. Not everyone finds mobile phones easy to use as time goes on. People can struggle with changing technology, forget to keep their phones charged, or even lose them. And if you disconnect your home number and later want to return to a fixed (digital) line, your number may no longer be available. Under Ofcom regulations, you only have 30 days after disconnection to reclaim your number, after that, it’s no longer possible.
Home2Phone is Ideal if you need a telephone line only in a Care Home 6 Reasons to choose Home2Phone 4G Telephone ServiceNo need to worry about power cuts – the phone and router has a built-in battery.The Maxcom GSM phone runs on a battery, while the 4G router includes a built-in backup battery to maintain service in the event of a power outage. This provides approximately 4 hours of usage and 10 hours of standby. Any other mains-powered equipment required to make or receive calls will need its own independent backup system to remain operational during a power cut. Home2Phone is specifically designed to offer an replacement to a old traditional landline with a special EE SIM. No mobile or App is required.Calls on the Home2Phone service are made over the EE mobile voice network, just like a normal mobile phone. There is no VoIP, no internet calling, no mobile data, and no apps involved. Because it uses EE’s mobile voice infrastructure, the service is highly reliable and not dependent on broadband or Wi-Fi. And you keep your home number. It’s more affordable for people to contact you, as they’re dialling a landline number rather than a mobile one.
Not everyone has a calls-included plan, so it can be more cost-effective for people to call you since they are calling your home landline number rather than a mobile number. However, the service also provides an underlying mobile number, which people can use to call you as well.
Your home landline number will always be displayed on outbound calls. Even though this is a SIM-based service, your home telephone number will always be displayed, not a mobile number. Anyone calling your home number will reach you just as they normally would. However, you do have the option to display the underlying mobile number instead on a per call basis, should you wish to do so. Never miss a call from your doctor, hospital, or loved ones again by keeping your landline number active.By keeping your home number and not switching entirely to a mobile phone, you’ll never have to notify anyone that your landline is disconnected. That means no more missed calls from your doctor, hospital, or loved ones. Home2Phone service has a free call blocking service - 1472To access the service, simply dial 1472. It is menu-driven, guiding you step by step on how to block numbers. When you first access it, the service will play the last inbound number and then give you the option to block it. You can also manually add other numbers to your block list at any time.
Home2Phone - Packages and pricing - Rolling plans
No Openreach installation or infrastructure required. Home2Phone Basic
£15.97 /month
✔ Keep your landline Number
✔ Free call blocking service
✔ NO App or data needed
✔ Unlimited Local calls*
✔ Unlimited National calls*
✔ Unlimited mobile calls**
✔ Voicemail 1571 †
✘ No Data included
✔ 30-Day rolling contract
✔ Fixed line rental for 24 months Ψ
✔ Pick from a GSM handset or router
This service is not suitable or recommended for use with a care alarm or other life-critical monitoring equipment. Switching to a mobile to save money may not be a good idea long term.
Not everyone finds mobile phones easy to use as time goes on.
Home2Phone 3GB
£17.98 /Month✔ Keep your landline Number
✔ Free call blocking service
✔ NO App or data needed
✔ Unlimited Local calls*
✔ Unlimited National calls*
✔ Unlimited mobile calls**
✔ Voicemail 1571 †
✔ 3GB of Data included P/M
✔ 30-Day rolling contract
✔ Fixed line rental for 24 months Ψ
✔ Pick from a GSM handset or router
This service is not suitable or recommended for use with a care alarm or other life-critical monitoring equipment
Need More Data - With the freedom of a 30-day rolling planThe following data plans include the monthly line rental and call plan Many "unlimited" data plans are not truly unlimited. Even with genuinely unlimited options, many users pay for significantly more data than they actually consume. The June 2024 Ericsson Mobility Report reveals that the average global smartphone user utilises approximately 17GB of data per month. £15.97 per Gig Inc VAT
Billed per Mb used
(30-days notice to cancel the data service) £20.98 per month Inc VAT
Call plan included
(30-days notice to cancel the data service) £24.97 per month Inc VAT
Call plan included
(30-days notice to cancel the data service) £28.98 per month Inc VAT
Call plan included
(30-days notice to cancel the data service)
Pension Credit Telephone Tariff - Telephone only deal for pensioners - £12.97 per monthTelephone for people claiming Pension Credit.✔ Keep your current landline Number
✔ Unlimited Local calls*
✔ Unlimited National calls*
✔ Unlimited mobile calls**
✔ Free call blocking service
✔ Voicemail 1571 †
✔ 30-Day rolling contract
✔ Fix line rental for 12 months ΨΨ
✘ Data/Internet cannot be added to this service^
✔ Pick from a GSM handset or 4G router This service is not suitable or recommended for use with a care alarm or other life-critical monitoring equipment. Pension Credit Tariff - Telephone Only plan informationCare Alarms - Important information Important Notice
Please note: This is a mobile-based service that operates via a 4G router, or a GSM handset. This service is not suitable or recommended for use with a care alarm or other life-critical monitoring equipment, and is connected at your own risk. This service is not suitable for use with any monitored medical or life-critical systems. If the care alarm is independent and does not require a telephone line to function, then the Home2Phone service can be used safely.Who is eligible for our Pension Credit tariff ? You're eligible for our Home2Phone social tariff if you receive Pension Credit or Guarantee Credit (a top-up to Pension Credit). Currently, we do not offer the Home2Phone social tariff to any other credit support or benefits. All we will ask for proof you are receiving Pension Credit or Guarantee Credit (a top-up to Pension Credit) and National Insurance number to verify your eligibility for our Pension Credit tariff. The contract and the Direct Debit must also be in the end user's name and address. Payment is only via direct debit; no other payment methods are available. If you are an existing customer and have just started to receiving Pension Credit we can move you to this call plan free of charge. ^Please note: Pension Credit call plans are available exclusively with the Basic telephone package only. If mobile data (Internet) is required, a call plan that includes data must be selected. What happens after 12 months ? Past 12 months from activation, we'll ask you to resend your proof that you are still receiving Pension Credit every 12 months. If you are still eligible and want your Pension Credit Tariff plan to continue, the plan will continue and you will be eligible for another 12 months. However, there may be a small adjustment in the monthly rental to reflect any changes in the economic marketplace. What if I need to cancel early ? The Pension Credit tariff is a rolling 30-day only contract. You can cancel at any time without any early exit fees. We will ask you to returen the router to us within 30 days to avoide a charge. If you're planning to transfer your telephone number(s) to a new provider, the provider you're moving to will handle the process. Customers who have previously ported their number(s) out of Simple Telecoms' Home2Phone service to another provider will not be eligible for a free port back to Simple Telecoms until 36 months have passed since the original port-out date, regardless of any current or future promotions on Simple Telecoms' website or in the press. If you'd like to port your number back to us within this 36-month period, there will be a fee. Additionally, the telephone number must remain active and fully paid up until the transfer is complete to be eligible for porting to a new provider. Check you have signal - EE mobile signal check We recommend checking your EE mobile coverage beforehand. Home2Phone operates solely over the EE mobile network. Although the service allows a standard telephone handset to be connected to a 4G router, or used in a GSM phone it remains a mobile-based solution and is not a like-for-like replacement for a fixed digital landline. Performance is dependent on mobile network conditions, including signal strength, local coverage, environmental interference, and network congestion. As a result, users may encounter call quality issues, intermittent service, or dropped calls, common limitations inherent to all mobile services. Mobile network performance, including coverage, is controlled entirely by EE and is outside of our control.
Please note that we do not recommend relying on this service for a care alarm. We advise that a fixed digital line be used for all care alarm connections that require a telephone line to operate. If the care alarm is independent and does not require a telephone line to function, then the Home2Phone service can be used safely.
Fixed Line rentel for 12 months ΨΨ No Line Rental Increases for 12 Months - Pension Credit Tariff
From the activation date, your line rental cost will remain fixed for 12 months. This does not include charges for data usage or any out-of-bundle services.
Each year on April 1st, the monthly cost of services may increase by the rate of inflation plus 3.9%, but only after the initial 12-month period has ended.
If your call plan changes during the 12-month period, the original timeframe continues, your 12-month price guarantee does not reset.
Option 1 - Maxcom Comfort MM39D - GSM HandsetNO Telephone Landline needed - Keep your home number
The Maxcom Desk MM39D is a phone crafted for those who value simplicity and ease of use. Its compact design makes it convenient to carry wherever you go, while the large font and straightforward menu provide an accessible user experience. With big, comfortable buttons and a 2" display, it’s perfect for users with visual impairments. The device comes with an internal memory of 48 + 128 MB, offering ample storage for photos, videos, and essential files. Plus, if you need extra space, it supports MicroSD cards up to 32 GB, giving you plenty of additional storage for everything important.
The MAXCOM MM39D GSM telephone is ideal if you need a line fast, without waiting for Openreach to install a line. It also offers a far lower monthly rental using our Home2Phone service. And you get to keep your home number. Please note that this service will not work with a care alarm, as it is a SIM bases phone-only service.
Maxcom Handset One off - Home2Phone Activation costActivation includes the Maxcom MM39D handset Our Existing customers
Port your existing home number
One off activation cost £59.99
Includes X1 EE SIM Card
Includes Maxcom MM39D Handset
Just a 30-day rolling contract
For Existing Simple Telecoms Copper or Digital Landline Customers.
Ψ NO LINE Rental Increase For 24 Months
No Early Termination Fees
Keep your current telephone number
Free number transfer included
Free call blocking service
X1 Maxcom 39D GSM handset provided
Includes X1 EE SIM Card
No installation visit needed
Flexible 30-day rolling contract.
Price includes VAT
Free shipping
Please note - Home2Phone operates solely over the EE mobile network. using a GSM handset, it remains a mobile-based solution and is not a like-for-like replacement for a fixed digital landline. Although the service uses a GSM it remains a mobile-based solution. It is therefore not a like-for-like replacement for a fixed digital landline, meaning any existing copper extensions will not work.
Performance is dependent on mobile network conditions, including signal strength, local coverage, environmental interference, and network congestion. As a result, users may encounter call quality issues, intermittent service, or dropped calls, common limitations inherent to all mobile services. Mobile network performance, including coverage, is controlled entirely by EE and is outside of our control.
This service is unsuitable for any monitored alarm systems, and is not suitable for use with any monitored medical or life-critical systems. Port Existing service/sPort your existing home number One off setup cost £89.98
Includes X1 EE SIM Card
Includes Maxcom MM39D Handset
Just a 30-day rolling contract Port your existing home number.
Ψ NO LINE Rental Increase For 24 Months
No Early Termination Fees
Keep your current telephone number
Free number transfer included
Free call blocking service
X1 Maxcom 39D GSM handset provided
Includes X1 EE SIM Card
No installation visit needed
Flexible 30-day rolling contract.
Price includes VAT
Free shipping
Please note - Home2Phone operates solely over the EE mobile network. using a GSM handset, it remains a mobile-based solution and is not a like-for-like replacement for a fixed digital landline. Although the service uses a GSM it remains a mobile-based solution. It is therefore not a like-for-like replacement for a fixed digital landline, meaning any existing copper extensions will not work.
Performance is dependent on mobile network conditions, including signal strength, local coverage, environmental interference, and network congestion. As a result, users may encounter call quality issues, intermittent service, or dropped calls, common limitations inherent to all mobile services. Mobile network performance, including coverage, is controlled entirely by EE and is outside of our control.
This service is unsuitable for any monitored alarm systems, and is not suitable for use with any monitored medical or life-critical systems. New Telephone numberNice new telephone number
Includes Maxcom MM39D Handset
Includes X1 EE SIM Card
Just a 30-day rolling contract
One off setup cost £70.98 Nice new telephone number.
Ψ NO LINE Rental Increase For 24 Months
No Early Termination Fees
Keep your current telephone number
Free number transfer included
Free call blocking service
X1 Maxcom 39D GSM handset provided
Includes X1 EE SIM Card
No installation visit needed
Flexible 30-day rolling contract.
Price includes VAT
Free shipping
Please note - Home2Phone operates solely over the EE mobile network. using a GSM handset, it remains a mobile-based solution and is not a like-for-like replacement for a fixed digital landline. Although the service uses a GSM it remains a mobile-based solution. It is therefore not a like-for-like replacement for a fixed digital landline, meaning any existing copper extensions will not work.
Performance is dependent on mobile network conditions, including signal strength, local coverage, environmental interference, and network congestion. As a result, users may encounter call quality issues, intermittent service, or dropped calls, common limitations inherent to all mobile services. Mobile network performance, including coverage, is controlled entirely by EE and is outside of our control.
This service is unsuitable for any monitored alarm systems, and is not suitable for use with any monitored medical or life-critical systems.
Please note that this is a mobile-based handset service. As such, it is not suitable for monitored alarm systems, or for use with any monitored medical or life-critical systems.
Option 2 - X1 Geemarc Liberty Cordless Handset & 4G Router
Complete 4G Home Phone PackageFor seniors who prefer to use a traditional telephone handset The Geemarc X1 Liberty 200 cordless handset and Geemarc CL2000 4G router package provides a simple and reliable home phone solution without the need for a traditional landline. The main advantage of this package is that the Liberty handset is fully compatible with the Geemarc 4G router and connects independently, meaning there is no need for a base station and a master handset to be located near the router. This allows the router to be placed wherever the mobile signal is strongest, while the handsets can be used anywhere in the property. The Geemarc Liberty handset is designed for ease of use, with large buttons, clear and loud audio, and a simple menu system, making it ideal for everyday use and for those who need a more accessible phone. The Geemarc 4G router uses the EE 4G mobile network to replace a traditional phone line, offering a plug-and-play setup with no broadband required, while allowing you to keep your home telephone number. Mobile Internet broadband can be added at a later date. The 4G router is not sold separately.
Liberty handset and router package - Home2Phone Activation costPackage with a Liberty 200 cordless handset and a CL200 4G router Our Existing customers
Port your existing home number
One off setup cost £138.00
Includes X1 WiFi router
Includes X1 EE SIM Card
Includes X1 Liberty handset ††
Just a 30-day rolling contract
For Existing Simple Telecoms Copper or Digital Landline Customers.
Ψ NO LINE Rental Increase For 24 Months
No Early Termination Fees
Keep your current telephone number
Free number transfer included
Includes X1 EE SIM Card
X1 Geemarc Liberty handset ††
Router with built in battery backup provided
No installation visit needed
Flexible 30-day rolling contract.
Price includes VAT
Free shipping
Please note - Home2Phone operates solely over the EE mobile network. Although the service allows a digital telephone handset to be connected to a 4G router, it remains a mobile-based solution. It is therefore not a like-for-like replacement for a fixed digital landline, meaning any existing copper extensions will not work.
Performance is dependent on mobile network conditions, including signal strength, local coverage, environmental interference, and network congestion. As a result, users may encounter call quality issues, intermittent service, or dropped calls, common limitations inherent to all mobile services. Mobile network performance, including coverage, is controlled entirely by EE and is outside of our control.
We do not recomend using this service if there is a Care Alarm that needs a fixed line to operate. Add £10.00 for X2 Geemarc Liberty handset package. Additional or extra handsets or the 4G router are not sold separately. †† Port Existing service/sPort your existing home number One off setup cost £158.00
Includes X1 WiFi router
Includes X1 EE SIM Card
Includes X1 Liberty handset ††
Just a 30-day rolling contract Port your existing home number.
Ψ NO LINE Rental Increase For 24 Months
No Early Termination Fees
Keep your current number
Includes the transfer of an excising home and or mobile telephone number to the SIM
Includes X1 EE SIM Card
X1 Geemarc Liberty handset ††
Router with built in battery backup provided
No installation visit needed
Flexible 30-day rolling contract.
Price includes VAT
Free Shipping
Please note - Home2Phone operates solely over the EE mobile network. Although the service allows a digital telephone handset to be connected to a 4G router, it remains a mobile-based solution. It is therefore not a like-for-like replacement for a fixed digital landline, meaning any existing copper extensions will not work.
Performance is dependent on mobile network conditions, including signal strength, local coverage, environmental interference, and network congestion. As a result, users may encounter call quality issues, intermittent service, or dropped calls, common limitations inherent to all mobile services. Mobile network performance, including coverage, is controlled entirely by EE and is outside of our control.
We do not recomend using this service if there is a Care Alarm that needs a fixed line to operate. Add £10.00 for X2 Geemarc Liberty handset package. Additional or extra handsets or the 4G router are not sold separately. †† New Telephone numberNice new telephone number
Includes X1 WiFi router
Includes X1 EE SIM Card
Includes X1 Liberty handset ††
Just a 30-day rolling contract
One off setup cost £128.00 Nice new telephone number.
Ψ NO LINE Rental Increase For 24 Months
No Early Termination Fees
The new telephone number will be a local number based on your address and location.
Router with built in battery backup provided
Includes X1 EE SIM Card
X1 Geemarc Liberty handset ††
No installation visit needed
Flexible 30-day rolling contract.
Price includes VAT
Free Shipping
Please note - Home2Phone operates solely over the EE mobile network. Although the service allows a digital telephone handset to be connected to a 4G router, it remains a mobile-based solution. It is therefore not a like-for-like replacement for a fixed digital landline, meaning any existing copper extensions will not work.
Performance is dependent on mobile network conditions, including signal strength, local coverage, environmental interference, and network congestion. As a result, users may encounter call quality issues, intermittent service, or dropped calls, common limitations inherent to all mobile services. Mobile network performance, including coverage, is controlled entirely by EE and is outside of our control.
We do not recomend using this service if there is a Care Alarm that needs a fixed line to operate.
Add £10.00 for X2 Geemarc Liberty handset package. Additional or extra handsets or the 4G router are not sold separately. ††
Please note: This is a mobile-based service that operates via a 4G router. As such, it is clased unsuitable for monitored alarm systems, and is connected at your own risk. This service is not suitable for use with any monitored medical or life-critical systems. Click here for more infromation
Home2Phone - Service InformationCare Alarms - Important information Important Notice
Please note: This is a mobile-based service that operates via a 4G router, or a GSM handset. This service is not suitable or recommended for use with a care alarm or other life-critical monitoring equipment, and is connected at your own risk. This service is not suitable for use with any monitored medical or life-critical systems. If the care alarm is independent and does not require a telephone line to function, then the Home2Phone service can be used safely. Mobile Coverage & Service limitations Home2Phone operates solely over the EE mobile network. Although the service allows a standard telephone handset to be connected to a 4G router, or used in a GSM phone, it remains a mobile-based solution. It is therefore not a like-for-like replacement for a fixed digital landline, meaning any existing copper extensions will not work. Performance is dependent on mobile network conditions, including signal strength, local coverage, environmental interference, and network congestion. As a result, users may encounter call quality issues, intermittent service, or dropped calls, common limitations inherent to all mobile services. Mobile network performance, including coverage, is controlled entirely by EE and is outside of our control. Please note that we do not recommend relying on this service for a care alarm. Our Home2Phone service is NOT a divert service like most others services Unlike most other services that offer to connect your landline to a mobile SIM, this is not a simple call-forwarding service where calls are just redirected to a mobile SIM. Instead, we provide you with a SIM card that has your home number directly on it. This means when you make calls, you can display your home number not a mobile number, something a standard call-forwarding service can’t offer. The service is not a VoIP service, so it doesn’t rely on data or require an app or mobile phone. Home2Phone Basic - £15.97 /month - Included Unlimited calls to UK standard landlines* and mobiles** Plan includes unlimited calls to UK standard fixed landlines starting 01, 02 and 03 numbers. *
UK unlimited included calls to standard UK Mobile destinations in charge bands O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in charge bands FM1, FM3, FM4, FM5 and FM6 at any time. **
Includes Unlimited Text messages.*
*After 120 continuous minutes to a UK landline number starting 01,02, and 03, the standard rate for the remainder of the call over the 120 minutes will apply. Customers should hang up before 120 minutes and re-dial to avoid additional charges.
**After 120 continuous minutes to a UK standard mobile have been used, the standard mobile rate for mobiles calls made will apply depending on the time of day. Customers should hang up before 120 minutes and re-dial to avoid additional charges.
International destinations are currently restricted and will require the removal of international call barring. All premium calls are automatically blocked. The international call bar can be lifted, but it may be subject to a deposit. Unfortunately, we cannot remove premium call barring for any account. Calls outside the bundle are charged based on the Simple Telecoms Home2Mobile rate card. Included unlimited calls and Text are subject to our Terms and Conditions regarding fair use. Please be aware that calls to Lycamobile, Lebara, or any mobile virtual network operators not operating on the UK GSM cellular network are not considered standard UK mobile numbers.
"All calls and texts are subject to our Fair Use Policy. Please refer to the 'Important Information on The Home2Mobile Service' section below for further details." Home2Phone Data - £17.98 - 3GB included data per month - Included Unlimited calls to UK standard landlines* and UK standard mobiles** Plan includes unlimited calls to UK standard fixed landlines starting 01, 02 and 03 numbers. *
UK unlimited included calls to standard UK Mobile destinations in charge bands O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in charge bands FM1, FM3, FM4, FM5 and FM6 at any time. **
Includes Unlimited Text messages. ***
Includes 3GB of data per month.
*After 120 continuous minutes to a UK landline number starting 01,02, and 03, the standard rate for the remainder of the call over the 120 minutes will apply. Customers should hang up before 120 minutes and re-dial to avoid additional charges.
**After 120 continuous minutes to a UK standard mobile have been used, the standard mobile rate for mobiles calls made will apply depending on the time of day. Customers should hang up before 120 minutes and re-dial to avoid additional charges.
International destinations are currently restricted and will require the removal of international call barring. All premium calls are automatically blocked. The international call bar can be lifted, but it may be subject to a deposit. Unfortunately, we cannot remove premium call barring for any account. Calls outside the bundle are charged based on the Simple Telecoms Home2Mobile rate card. Included unlimited calls are subject to our Terms and Conditions regarding fair use. Please be aware that calls to Lycamobile, Lebara, or any mobile virtual network operators not operating on the UK GSM cellular network are not considered standard UK mobile numbers.
"All calls and texts are subject to our Fair Use Policy. Please refer to the 'Important Information on The Home2Mobile Service' section below for further details." Voice Mail - 1571 † - £2.50 per month † Voicemail 1571 is a simple answering service available for £2.50 per month. To activate it, please contact our customer service team at 0330 122 0000.
You'll receive an email notification whenever you have a new voicemail message. If you do not have access to email, we recommend checking manually to see if there are any messages. Old analogue external answering machines can be connected, but we cannot guarantee they will work on a digital line, and we are unable to offer support for any issues caused by their use. Please Click Here for the full price list. The Geemarc Liberty Telephone handset/s †† Geemarc Liberty 200, Amplified Home Telephone with Small DECT Base, Loud Ringer, Hearing Aid Compatible Cordless Phone, Easy Use Cordless Handset to Be Placed Anywhere in the House.
Pricing Note:
Add £10.00 to the basic advertised price for a single-handset package when selecting the X2 Geemarc Liberty handset. On the Request a Quote page, you will be asked if you would like to order a dual-handset package.
Please note: Additional or extra handsets or the 4G router are not sold separately. ††
About the Geemarc Liberty 200 handset/s
Can Be Placed Anywhere
The cordless handset is delivered with a small base unit, which is the only part that needs to be plugged into your router. Once connected, the handset can be placed anywhere in your home for maximum convenience.
Hearing Aid Compatible
Designed by Geemarc with hard-of-hearing users in mind. Simply set your hearing aids to the “T” setting to use them while on the phone.
Extra Loud Ringer
The Liberty 200 features a powerful handset ringer of up to 75 dB, making it easier to hear incoming calls without relying solely on vibration or visual alerts.
Volume Boost Control
With 5 adjustable volume levels and a boost button, you can increase the receiver volume by up to 30 dB during calls, making it suitable for mild to moderate hearing loss.
VIP Phonebook
Store up to 60 numbers in the special VIP phonebook and allow only incoming calls from these numbers, helping protect against scam calls or persistent telemarketers.
Speed Dial Keys
Save important numbers to keys 1–2–3. Press and hold a key for 3 seconds to dial automatically—ideal for seniors who may find menus or long numbers difficult to navigate.
Large Backlit Display
The bright white backlight makes alphanumeric characters easy to read in any lighting conditions.
Easy-to-Use Large Buttons
Featuring 8–10 mm high digits with widely spaced buttons, this large-button phone reduces misdialling and improves usability for elderly users.
Some phone features may not be compatible with a mobile digital line.About mobile Broadband Speeds Adding a Mobile Broadband plan - The highest throughput speed achievable with mobile data services is "Best Case" and reflects optimal conditions typical of mobile broadband services. Given the inherent variability in mobile data networks, accurately forecasting speeds is not possible. Specific data speeds aren't guaranteed by mobile networks, hence we cannot ensure consistent attainment of particular speeds. Your chosen Telephone and Broadband package comes with a monthly usage/data limit, which you must not surpass. We'll send you email notifications as you approach this limit. Should you exceed the threshold, we'll reach out to you via email or text messages. In such instances, we may automatically enforce appropriate restrictions on your data service. All our packages are in accordance with our Acceptable Use Policy. ^^Bundle allowance and Data Caps When you add a mobile data plan to your SIM card, the renewal date will always be based on the date the plan was first activated.
For example, if your plan is activated on the 15th of the month, it will renew on the 15th of every month thereafter. This ensures your data usage is billed consistently and makes it easy to keep track of your plan. Once your data limit is reached, the data service will automatically pause until the start of the next billing cycle. You will also receive an email alert when you reach 90% of your data allowance. This suspension cannot be bypassed unless you purchase an out-of-bundle data top-up.
Your data allowance is valid within the UK and includes 25% of the allowance for roaming in EU Zone 1. Data packages are capped, and once your allowance is used up, the service will be disabled until the next billing cycle. If you wish to remove a data plan, we require 30 days’ notice. Numbering & Porting your home number/s During setup, you will receive a standard mobile number for billing purposes. Home2Phone accounts can hold multiple numbers, but only one can be set as the default outgoing Caller Line Identification (CLI). Porting your existing home number is free across all packages, but only from providers with whom Simple Telecoms has a direct porting agreement. Non-geographic number porting is not currently available. Number porting typically takes around 10 working days, while adding a new telephone number to your Home2Phone service can be done within 24 hours Access to Emergency Services The Home2Phone service complies with Ofcom regulations and supports calls to emergency services. Once activated, 999/112 calls are routed via national emergency call handling agents, who may not be located near the caller’s area code. The CLI presented will always reflect the user’s designated default CLI. Emergency calls are carried over the EE mobile network, and operators may verify the caller’s address using the National Database. It is the user’s responsibility to keep their address details up to date. While emergency calls will display the default Home2Phone CLI, the service may not be available in all situations due to mobile network limitations, such as:
- During a mobile operator service outage, which could result from a power failure, cell site malfunction, or lack of mobile coverage.
- Additionally, it is important for end users to understand that emergency personnel may need to confirm both their identity and location when they make a call.
International and Premium rate numbers - Block numbers outbound To safeguard all our customers, call barring for International and Premium rate numbers starting 09, 118 and some 08 numbers will be applied automatically to the Home2Phone line. Please note - Due to Ofcom directive classifying certain (not all) 08 numbers as premium rate, you will still be unable to call some 08 numbers as they are now classed as Premium rate numbers, premium rate barring cannot be removed, unlike the international call barring, which can be removed. Ofcom directive classifying certain 08 numbers as premium rate in these charge bands, SC011, SC13, SC014, SC047, SC075, SC092, SC093.
Home2Phone - FAQsCan I buy the 4G router without the handset bundel ? Unfortunately, we no longer sell the router on its own. This change is due to issues we experienced with non-digital and incompatible handsets and answer machines, which often caused problems for our support teams and led end users to mistakenly believe the router or service was faulty.
Customers are welcome to purchase a Geemarc CL2000 from a third party. We will be happy to provide the EE Home2Phone SIM card and arrange for your number to be moved over. Please note, however, that we cannot provide support for the router, confirm handset or answer machine compatibility, or assist with any call-related problems resulting from using a handset other than a Geemarc model. Can I buy the EE Home2Phone SIM only ? Yes, We are happy to provide the Home2Phone SIM card, which can be used in any 4G base router of your choice. Please note that we cannot support third-party routers or assist with their setup. Click here for a SIM only orderWhy is the an upfront cost ? We get asked this a lot. Contrary to most providers, who recover connection costs through long contracts and hidden fees, we operate differently. Many providers tie customers into 12, 18, or 24-month agreements, sometimes charging fees even after the contract ends if you disconnect or switch services. We keep it simple: we charge a clear, upfront activation, connection, or installation fee. This means no early termination or disconnection charges, no surprises, and full transparency, just a fair and straightforward service. I would like to hide the router away. But what about the handset connection ? We get asked this quite often. The Geemarc Liberty cordless handset paired with the Geemarc CL2000 4G router offers a simple, reliable home phone solution without a traditional landline. The Liberty handset connects independently to the router, so no base station or handset is needed, and the handset does not need to be near the router. This allows you to place the router where the mobile signal is strongest, while using the handset anywhere in your home. How is the router connected and installed ? The Home2Phone router is plug-and-play, meaning no engineer visit is required. The router is fully set up and tested before being shipped. Once you receive it, simply connect your telephone handset, power up the router, and you're online within minutes.
Please note, if you're transferring your telephone number to us, this process may take up to 10/20 working days. You will have a temporary number in the meantime, until your main home number has moved over. Can I run the Home2Phone on mobile phone as well ? Yes, however, you will need to have a separate monthly subscription. When a call comes in on your main landline number, both the home phone and the mobile phone will ring. However, you cannot transfer a call between the handsets. Can anyone have this service, or just Pensioners and Retired People ? NO, anyone can have the Home2Phone service, as long as you are over 18 years old, and pass security and credit checks. Will the service work outside the country ? You can take the router to 11 EU countries without incurring any roaming charges. For further details, please contact our customer service team at 0330 122 0000. Please note that additional roaming charges may apply, and a deposit could be required. How long to get started ? Once you click the "Request a Free Quote" button and fill out the online form, we'll provide you with a detailed cost breakdown. If you’re happy with the quote, just complete the direct debit form included in our email, and we’ll handle the rest. If you are getting a new number, this process usually takes about 48 hours, and your router/GSM phone and SIM will be delivered via DHL. Please note that transferring your landline number to your GSM phone/router takes approximately 10/20 working days to complete. We will provide you with an underline mobile number until your home number moves over. How much will it cost to port my home telephone number ?
Moving your home telephone number into the Home2Phone service is included in the setup and activation cost.
Please note that the number port is dependent on your current provider having a porting agreement in place and accepting our request to move the number. This will also determine the timing of when the port can take place
Can I move my telephone number to a different provider ? Yes, however, the provider you are moving to will be responsible for this process. Customers that have ported their telephone number out of the Home2Phone network to another provider will not be eligible for a free of charge port back to the Simple Telecoms network until the term of 36 months has passed from the original port out date, irrespective of any current or future offers being advertised in the press or Simple Telecoms websites. Should you wish to move your telephone number back to us within the 36-month period, there would be a cost to do so. Can I lift the barring of the International and Premium rate numbers ? To safeguard all our customers, call barring for International and Premium rate numbers starting 09, 118 and some 08 numbers will be applied automatically to the Home2Phone line. Please note - Due to Ofcom directive classifying certain (not all) 08 numbers as premium rate, you will still be unable to call some 08 numbers as they are now classed as Premium rate numbers, premium rate barring cannot be removed, unlike the international call barring, which can be removed from "Zone One" without a deposit. Ofcom directive classifying certain 08 numbers as premium rate in these charge bands, SC011, SC13, SC014, SC047, SC075, SC092, SC093. How reliable is the Home2Phone service ? Home2Phone operates solely over the EE mobile network. Although the service allows a GSM phone or a standard Geemarc Liberty telephone handset to be connected to a 4G router. However it remains a mobile-based solution and is not a like-for-like replacement for a fixed digital landline. Performance is dependent on mobile network conditions, including signal strength, local coverage, environmental interference, and network congestion. As a result, users may encounter call quality issues, intermittent service, or dropped calls, common limitations inherent to all mobile services. Mobile network performance, including coverage, is controlled entirely by EE and is outside of our control. Please note that we do not recommend relying on this service for a care alarm. If you have a Care Alarm we recommend opting for a fixed digital line or an independant GSM bases service. Click here for more informationHow long is the contract ? As with almost all our services, the contract is a 30-day rolling contract, with 30 days’ notice for disconnection. There is NO disconnection cost to pay. You will also lose your telephone number if you terminate the service without moving your telephone number to a new provider or service. What if I have a power cut ? Using the Home2Phone GSM phone or the 4G router means that a power outage won't impact your service - at least until your GSM phone or router runs out of battery. However, if you're relying on the router for WiFi calling (typically used in areas with poor coverage), this feature will stop working when the router goes offline. In such cases, your mobile phone should switch to the local cell tower for calls. However, if you have weak coverage, this may affect your service until your router is back online.
Other mains powerd equipment required to make calls will need to have an independent backup system.
Important Notice - Please note that we do not recommend relying on this service for use with a care alarm. Will my existing copper extensions still work ? No, although the service allows a digital telephone handset to be connected to a 4G router, it remains a mobile-based solution. It is therefore not a like-for-like replacement for a fixed digital landline, meaning any existing copper extensions will not work.
Information on Data usage - Home2Phone 4G Router ServiceStremming services like Netflix and IPTV According to Netflix guidelines, watching a TV show or movie in standard definition usually requires approximately 1GB of data per hour, while streaming in HD can use up to 3GB of data per hour. Users can adjust data usage settings in their Netflix accounts to lower bandwidth usage and decrease overall data consumption. However, we advise against continuous streaming of these services on low data plans. How long does 10GB of data last Bandwidth usage depends on what quality setting you choose. Activity Time duration with 10GB. * Data consumption is estimated.
- Watching Netflix - 10 hours (standard definition) 3 hours (HD) -
- Watching YouTube videos - 6 hours (1080p) 3 hours (4K)
- Browsing social media - 111 hours (scrolling) 64 hours (interacting)
- Using Skype / FaceTime - Skype 37 hours FaceTime 55 hours
We recommend a data plan of 30GB or higher for optimal use of these services Does Alexa of Google Home use a lot of data ? Like a mobile phone, the amount of data consumed depends on how you utilize the device. If you're continuously streaming radio programs or music, it will naturally consume more data compared to occasional questions or commands. However, sending and receiving voice packets isn't as data-intensive as video. For instance, streaming audio on Alexa typically uses up to 256Kbps, amounting to just over 100MB per hour. To reach a single GB of data, you'd need approximately 10 hours of music and commands.
Important information on The Home2Phone ServiceCare Alarms - Important information Maxcom MM39D
This is a handset-only service. There is no ability to connect a care alarm or telecare device to this service.
CL2000 Router
The router includes an internal battery backup that exceeds Ofcom’s requirement to maintain service for a minimum of one hour during a power outage.
Please note that any other mains-powered equipment, such as cordless handsets, telecare devices, or care alarms, will not receive power from the router. These devices will require their own independent battery backup or an alternative power source to continue operating during a power cut.
To ensure you can still make or receive calls during a power outage, we recommend keeping a corded telephone available that can be plugged directly into the router. This will allow continued access to the telephone service if cordless or mains-powered handsets do not have their own battery backup.
Power Backup at Mobile Masts / Mobile Network Resilience
There is currently no Ofcom regulatory minimum requirement for how long mobile mast sites must maintain power during a power outage. As a result, mobile network availability during extended power cuts cannot be guaranteed.
Important Notice
Please note: This is a mobile-based service that operates via a 4G router. As such, unsuitable for some monitored alarm systems, please check compatibility with your alarm provider before proceeding. Any Care Alarm is connected at your own risk.
This service is not suitable for use with any monitored medical or life-critical systems.. If the care alarm is independent and does not require a telephone line to function, then the Home2Phone service can be used safely.
Cooling Off Period - Please read All new orders include a statutory 14-day cooling-off period starting from the date you agree to our services. This means you will not be charged for any service rental for the 14 days if you decide to cancel the service, you may still be charged for usage of the service within those 14 days. You need to return any equipment we've sent you. Please make sure it's undamaged and in its original packaging. However, this does include refunds of activation or installation costs, so something to consider before placing your order with us. In some cases, we may expedite your installation or activation; however, if your service is activated within these 14 days, you forfeit your right to cancel. If an ongoing order is canceled, no additional orders will be accepted for the same name, address, or telephone number for 36 months from the order cancellation date. Credit Limit and Credit Check If you’re an existing Simple Telecoms customer switching to Home2Phone, we won’t carry out a credit check. When you apply for any telephone or Broadband service contract with us we will perform a hard credit check on the user and the address the service is being provided at. We may also credit check the bill payer if different to the user. This will involve a credit reference agency to confirm your identity/s. They'll also examine your financial records and borrowing history. Using this information provided by the credit-rating agency, which in our case is Creditsafe. We will then make a decision whether to accept you for the contract/service you’ve applied for. This decision is made solely by our credit-checking team based on the information from Creditsafe. A credit check is ONLY performed once a direct Debit has been set up with us, as this is regarded as an acceptance of our terms and conditions, and intent to apply for a service. If your credit rating prevents you from getting a contract from us we may offer a tailored solution for people with bad credit. If your application is accepted a credit limit will be placed on the account for any chargeable calls. This safeguards our customers from running up a large bill. If this credit limit is reached outbound calls will be barred other than 999 freephone and the NHS helplines. Call spend Warnings can be set up within our online billing system, and we strongly recommend this is done. Please note. Any credit check performed be it on the end user and or the bill payer will show on your/their credit history.
Who is CreditSafe? - Creditsafe, are global intelligence experts, specialise in business and consumer credit checking, and is the world's most used provider of online credit reports. Your credit history is checked by CreditSafe. If you have any questions about your credit file you'll need to speak directly to CreditSafe. Home2Phone Terms and Conditions
No Line Rental Increases for 24 Months - Excludes Pension Credit plan
From the activation date, your line rental cost will remain fixed for 24 months. This does not include charges for data usage or any out-of-bundle services.
Each year on April 1st, the monthly cost of services may increase by the rate of inflation plus 3.9%, but only after the initial 24-month period has ended.
If your call plan changes during the 24-month period, the original timeframe continues, your 24-month price guarantee does not reset.
How the Monthly Billing works You will be charged rental from the day Simple Telecommunications Ltd supplies the Home2Phone service. All chargeable services are paid in advance. The first invoice will show a charge for the whole month in which the invoice is issued and for the whole of the following calendar month. (2 whole months). This advance payment means you'll have covered your 30-day notice period for cancellation, allowing us to terminate your service/s for you the same day you notify us should it become necessary. It will also include the part month during which the service went live with us. Services are provided subject to status and or credit check. We only accept Direct Debit for monthly service payments. Our Direct Debits are regulated by the Financial Conduct Authority as an Authorized Payment Institution. Your payments are protected by the Direct Debit guarantee. Direct Debits are set up directly with our direct debit partners via our website or by email. It is not possible to fill out a paper DD mandate and post it back. Services and paying via Direct Debit are subject to status and or credit checks.
A live direct debit must be linked to your account at all times. Should a direct debit be cancelled, we will contact you to request that a new one be set up before the service is automatically suspended.
Please note that a suspended service will still have full access to emergency services.
Emergency Service Listing (999,112) The service is provided in accordance with Ofcom regulations and can support emergency services calls. Once the service is activated for the customer, calls to the 999/112 public emergency services will be routed to one of several national emergency call handling agents. Please note that the agent may not be the closest to the area code associated with the calling CLI. The presented CLI will always reflect the user’s designated default CLI as specified by the end user.
When dialing emergency services, the call may be identified as a VoIP service from Simple Telecoms, prompting the emergency services operator to verify the caller’s address using the National Database. It is the user’s responsibility to ensure that their address information is kept up to date with us.
Calls to emergency services will display a CLI associated with the default Home2Phone service. However, as a SIM based service, Home2Phone may not always be available in certain situations, such as:
During a mobile operator service outage, which could result from a power failure, cell site malfunction, or lack of mobile coverage.
If the end customer’s account has been suspended.
Additionally, it is important for end users to understand that emergency personnel may need to confirm both their identity and location when they make a call. To safeguard customers who may forget to hang up, the maximum call duration is set to 2 hours. Additionally, each Home2Phone account is restricted to a maximum of 99 distinct dialled numbers.
The making of calls to rebate or revenue generating numbers is not allowed. Calls to NGN numbers (084,087) the NGN access cost will be charged at £0.10 per minute plus the NGN call band cost for the number. Landline calls 2,000 minutes per month. UK calls to included mobile networks - 2,000 minuts per month. Roaming calls - 2,000 minites per month. SMS/Text messages - 2,000 messages per month.
Mobile Coverage & Service limitations Home2Phone operates solely over the EE mobile network. Although the service allows a standard telephone handset to be connected to a 4G router, or used in a GSM phone it remains a mobile-based solution and is not a like-for-like replacement for a fixed digital landline. Performance is dependent on mobile network conditions, including signal strength, local coverage, environmental interference, and network congestion. As a result, users may encounter call quality issues, intermittent service, or dropped calls, common limitations inherent to all mobile services. Mobile network performance, including coverage, is controlled entirely by EE and is outside of our control. Please note that we do not recommend relying on this service for a care alarm.
Check your EE mobile covrage
To check coverage you will need to enter the coverage checker and enter the postcode location where you want the coverage information. Please leave the "Device" blank if you are using our Home2Phone router.
Optionally, you can include the information on the mobile device being used. This will allow the coverage checker to display the data availability according to the technology that is compatible with your handset (i.e. it will tell you that you can’t get 5G coverage with an iPhone 6S). Ψ The monthly line rental price for monthly services will rise in April each year by the rate of inflation plus 3.9% ✅ Mobile Coverage and Service limitations Hom2Phone is a mobile-based telephone solutionthat uses the EE mobile network Home2Phone operates solely over the EE mobile network. Although the service allows a standard telephone handset to be connected to a 4G router, or used in a GSM phone it remains a mobile-based solution and is not a like-for-like replacement for a fixed digital landline. Performance is dependent on mobile network conditions, including signal strength, local coverage, environmental interference, and network congestion. As a result, users may encounter call quality issues, intermittent service, or dropped calls, common limitations inherent to all mobile services. Mobile network performance, including coverage, is controlled entirely by EE and is outside of our control. Please note - that we do not recommend relying on this service for a Care Alarm. Although we do have customers who use Care Alarms with this service, this is done entirely at your own risk.
For Care Alarm systems, we strongly recommend using a fixed digital line service, which is more suitable and reliable for this purpose. Please contact our team for more information on fixed digital lines. |
