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UK's Only 100% Fixed Cost Telephone Only Deals for Pensioners

UK's Only 100% Fixed Cost Telephone Only Deals for Pensioners.
Fixed Cost Telephone only deals - At Simple Telecoms we understand there are millions of pensioners struggling to pay their energy and telephone bills at the moment. The current ongoing energy crisis has caused over 150,000 elderly people to fall into poverty due to the increased cost of living, with 1.1 million people struggling to pay their bills, a new study claims. With this in mind, we decided to try to find a way to help, even if it’s a bit. This has led us to developing a new ground-breaking 100% Fixed monthly cost telephone only service with the option to prepay for any calls that are not included in the call plan/s, this way you can be in total control over your call spend, which is always the variable each month. Say goodbye to nasty bills each month, as you will only be paying the line rental, nothing more. We call this new service Cloud Phone Saver.

How the 100% fixed cost Telephone only deals works - Cloud Phone Saver

Cloud Phone Saver - Welcome to our new Cloud Phone Saver fixed cost digital telephone line only services. We can provide a new fixed Digital Cloud telephone line with a new number or convert and move your current copper-based telephone number to a new digital line. To make a call, you just dial in the same way as you would from an old copper-based line. If the call you are making is included in your call plan you will be played the time you have before the call will automatically terminate, and then the call will just connect. If the call is NOT included in your plan, you will be played a message to tell you how mush per minute the call will cost along with the time you have to make the call based on your current prepaid credit, this indicates that it’s a chargeable call and gives you time to hang up if you do not wish to make the call.
Fixed cost Telephone only deals

100% Fixed cost telephone line
To check your current prepaid balance, you just dial 178 from the handset, and we will play back the amount of credit you have to make calls. If you would like to add more call credit to your account just dial 150 from your handset and this will take you through to a member of the team, who will then take a payment via your debit card and add the funds to your account. (During office house only). However, call credit can be added by yourself, a friend, or a family member via our call credit voucher system. A call credit voucher can be added instantly to an account from any telephone 24/7. Vouchers can be pre-purchased in 10, 25, and 35 values, and available from our online shop or from customer services.

Calls to access Care Alarms and Pendant Services work without call credit or timer.*

Free calls to your Care Alarm provider - Customers who are using a Care Alarm or pendant service just need to tell us the telephone number the alarm service calls when the alarm is triggered, which you can get from your alarm service provider. This number will then be checked and verified and will then be included in your call plan and will work without call credit and timers. The Alarm telephone number must start with dialling codes 01 ,02 and 03. Should your provider use a 08 number this cannot be included and will require credit in order to place the call. You should also check with your service provider that their service works on digital lines, as not all personal/care alarm services are compatible with a digital line. However, our service has been tested using the SureSafe care alarm systems. Please contact our customer service team for more information, however we urge you to please check before committing to taking a Cloud Phone Saver service, as moving back to a copper-based line may not be possible.
Totaly fixed monthly cost telephone line only deal

Our cheapest fixed price phone deals that give you more

Totaly fixed monthly cost telephone line only deal for pensioners

Cloud Phone Saver 1

Unlimited UK landline calls to
01, 02 & 03 numbers 24/7*
UK standard mobiles 7 pence per minute
Includes caller display
Includes 1471 service
Includes 1571 voicemail
Full access to 999 Services
Router backup included
1
Fixed monthly cost
20.00 including VAT

Cloud Phone Saver 2

Unlimited UK landline calls to
01, 02 & 03 numbers 24/7*
Unlimited calls to UK standard mobile phones**
Includes caller display
Includes 1471 service
Includes 1571 voicemail
Full access to 999 Services
Router backup included
2
Fixed monthly cost
25.00 including VAT

Cloud Phone Saver 3

Unlimited UK landline calls to
01, 02 & 03 numbers 24/7*
Unlimited calls to UK standard mobile phones**
Unlimited Landline calls to over 30 countries included***†
Includes caller display
Includes 1471 service
Includes 1571 voicemail
Full access to 999 Services
Router backup included
3
Fixed monthly cost
30.00 including VAT

Cloud Phone Saver - Fixed telephone only call package information

Cloud Phone Saver 1 - Unlimited UK standard landline calls - 120 minutes per call*
*After 120 continuous minutes to UK standard landlines (01, 02 and 03) the call will be automatically disconnected. You can hang up before the 120 minutes and redial to avoid the automatic disconnection from occurring. Included UK standard landline calls are subject to a Fair Usage Policy (FUP) and are to numbers starting 01, 02 and 03. Calls to UK standard mobiles cost 7p at all times, and and subject to have call credit on the account. UK standard mobile calls are for mobile networks O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in charge bands FM1, FM3, FM4, FM5 and FM6 at any time. Other mobile networks are charged at a different rate. Please note, this does not include calls to Lyca or Lebara mobiles or any virtual mobile network operator not based on the UK GSM cellular network. Calls to 999 emergency services are free and do not have a timeout. Other non-included calls will be charged at the advertised call rate and will be deducted from your prepaid call credit.
Cloud Phone Saver 2 and Cloud Phone Saver 3 - Unlimited UK standard mobile calls - 60/120 minutes per call**
*Included UK standard landline calls are subject to a Fair Usage Policy (FUP) and are to numbers starting 01, 02 and 03. 
** Included UK standard mobile minutes are for mobile networks O2, Orange, T-Mobile, Vodafone, H3, EE, 3-Three and other mobile operator services in bands FM1, FM3, FM4, FM5 and FM6 at any time. Please note this does not include calls to Virgin numbers, Lyca or Lebara mobiles or any virtual mobile network operator not based on the UK GSM cellular network. Other mobile networks are charged at a different rate. Mobile call timeout is set to 60 minutes on Cloud Guardian 2 and 120 minutes on Cloud Guardian 3 for UK standard mobiles. After 60/120 continuous minutes, the call will be disconnected. You can hang up and redial to restart the timer. Calls to 999 emergency services are free and do not have a timeout. Other non-included calls will be charged at the advertised call rate and will be deducted from your prepaid call credit. Included calls are subject to a Fair Usage Policy (FUP).
Cloud Phone Saver 3 - Included International landlines***
***Included International landlines only, unless otherwise stated -  Included countries - Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Canary Islands, Chile, Cyprus (Excl. North Cyprus), Czech Republic, Denmark, France, Germany, Greece, Hungary, India, Ireland, Italy, Japan, Lithuania, Luxembourg, Malta, Mexico, New Zealand, Norway, Netherlands, Poland, Portugal, Puerto Rico, Romania, Singapore, Sweden, Switzerland, Spain, USA (Excl premium), USA Freephone, USA Great Lakes and USA mobile phones. International call timeout is set to 30 minutes per call. After 30 continuous minutes, the call will be disconnected. You can hang up and redial to restart the timer. This call timeout cannot be increased or decreased. International included calls are subject to a Fair Usage Policy (FUP).
Can I still receive calls without having any call credit?
Yes, Inbound calls will always work regardless of if your account has any call credit or not. 
How can I add call credit via a prepaid voucher, and can I do this for the end user?
Anyone can top-up an account provided they have the correct information to do so. Cloud Phone Saver call credit vouchers can be purchased from our online shop or customer services and used when needed. To add the value of the voucher to your account, you just dial the top-up number 0330 122 00 11, and you will be asked for an account number and PIN code. Once you have entered this, you dial *1 and you will be asked for the voucher PIN code. Once the voucher PIN code has been entered, the voucher amount will be added to the account instantly. You can top-up an account from any telephone if you have the account and PIN number, 24/7. If you would like to check the current call credit balance for the end user, you just dial *2 once you have put in the account number and PIN to access the account.
What do I do if I have a fault with the service?
Our voice service platforms have a 99% uptime. But the first thing we recommend is to reboot the router, as they can lock up from time to time (Never do a Factory reset on the router as this will wipe all settings). We can also run test calls through your account to check the service is fully online and routing calls correctly. Openreach response times to a digital line fault is 72 working hours, with no weekend or bank holiday cover. If you have a chronic long-term illness or disability, we strongly recommend moving to a higher fault care level if you need a faster response time. Please CLICK HERE for the different fault response levels and cost. It is the end user’s responsibility to make sure they have an adequate care level that will offer coverage for faults outside normal working hours and public holidays, should they feel this is needed. 
How do I make a telephone call on the Cloud Phone Saver service?
When making a call with the Cloud Phone Saver telephone service the full telephone number must be dialled, including the local area code. 
Can I add broadband to the telephone line should I need to?
Yes, you can add a full broadband service to the line at any point, without the need to make any changes to the router. There is however a small admin charge to have broadband added to the line and account. Just like our telephone lines, the service is on a 30-day rolling contract. If you would like more information, please contact our sales team on 0330 122 0000.
Are calls to 0800 and 0808 freephone numbers barred?
No, Freephone numbers starting 0800 and 0808 are not blocked, and will work on all call plans for 120 continuous minutes before being disconnected. 0800 numbers must not be used for call breakout services.
Will other services like 1471 and 1571 work?
Yes, the 1571 service is included free, but is an Opt-In service. This is a voicemail service asking the caller to leave a message in the event of no answer, your line is busy or you're offline. You can record your own personal greeting, and messages are held for 30 days before being deleted. This can be switched off at a later date if needed. 1471 is also included free and tells you the last number that called you - unless the caller withheld their number by dialling 141 before dialling your number, or the call came from a switchboard extension number. Please note - There is no 1471 Call Return service at this moment in time.
How is my first bill is calculated, and when do you bill?
We bill per calendar month, meaning from the first to the last day of the month. Statements are sent via email on the 8th of each month, with the direct debit taken on or around the 16th of the month. If this is your first invoice it will show a charge for the whole month in which the invoice is issued and for the whole of the following calendar month. (2 whole months.) This advance payment means you'll have covered your 30-day notice period for cancellation, allowing us to terminate your line for you the same day you notify us should it become necessary. If you've signed up to our service part way through a month, your first bill will also include a charge from the date the new service went live to the end of the part month. Please remember to tell the bill payer that the name of our Direct Debit will show on their bank statement as “Simpltele”. You will also receive an email giving you access to our online billing system as well. However, as there are no post-paid chargeable calls that can be made through the account, the bill will only show the line rental for the call plan you are connected to. We do not list any included or prepaid calls made.
Can you send a paper bill each month?
Yes, the cost for a paper bill is 1.85 per month including VAT. However, no included or prepaid chargeable calls will be listed. So, the bill will only show the line rental for the monthly call plan, which will not change month on month.
Automatic Premium, 08 and International call barring †
Call barring is placed on all NGN 08 numbers except SC listed (084, 087) in bands SC001, SC002, SC003, SC004, SC005, SC006, SC007, SC008, SC009, SC010, SC011, SC012, SC046. Barring on International† and Premium rate numbers starting 09 and 08 numbers will be applied automatically to the telephone line.  Premium rate barring cannot be removed, although international barring can be removed on request. Customers with personal alarms should check with their equipment or Care Alarm provider which number the Care Alarm calls when triggered, as we bar calls to premium 08 NGN numbers, and some providers use these numbers to generate money for themselves. If you are on Cloud Phone Saver 3, then all listed international countries that are included in the plan will NOT be barred. Access to other non-listed destinations can be unlocked on request and subject to the per minute cost, which varies by destination.
Automatic barring of Directory Enquiry (118) numbers and The Talking Clock
Calls to expensive numbers like 118 (directory enquiries), 123 (the speaking clock) carry very high call charges, which can use your call credit up in minutes. Therefore, these numbers are automatically barred from being called. This barring can be removed on request. But we do not recommend it. We also bar call to personnel numbers as well, as these look like mobile phone number, but carry a very high call cost.
In the event of a power cut, can I power the router independently and still have service?
With all Cloud Phone Saver call plans a Battery Backup for your router which runs the telephone service will be provided on loan. This will keep the router powered for about 1 hour in a power cut, which is OFCOM's recommended length of time. This will not however provide power to other devices like cordless phones or care alarms, meaning customers will need to provide their own Battery Backup arrangements for these devices. If you would like help with this, just give us a call on 0330 122 0000.

Cloud Phone Saver Installation and transfer cost

NEW LINE INSTALLATION

New Digital Cloud Phone Saver telephone line - 138.00 including VAT. This cost includes a new line into the address with an Openreach engineer visit. It also includes the loan of the Telephone router and battery backup. If there are no existing or stopped lines listed to the address, then this cost would apply. Subject to the service being live on your exchange.

EXISTING CUSTOMERS

If you are an existing Simple Telecoms copper-based customer we can convert your line into a Digital Cloud Phone Saver line and you can keep your telephone number - 67.50 including VAT. This cost includes the loan of a telephone router and battery backup, all set up and ready to go, just plug it in. No Openreach engineer will NOT visit the address, unless requested at an extra cost.

LINE CONVERSIONS

If you have a live Openreach copper-based line at the address, we can convert the line to a Digital Cloud Phone Saver line - 87.00 including VAT. Includes the transfer of your telephone number or a new number, and the loan of the router and battery backup. An Openreach engineer will not need to visit the address. A stopped line is classes as a new installation

OTHER OPERATORS

Transferring an MPF or Virgin based telephone number to a Digital Cloud line is classed as a new line installation as you cannot use the existing Virgin Infrastructure, and an MPF line is not directly connected to the main Openreach network. Your current number will be moved on to the new Cloud line for you - 138.00 inc VAT. An engineer visit is needed.

Installation and transfer information

Why are MPF and Virgin lines classed as a new line installation?
Ok, lets deal with Virgin first. Virgin telephone lines are based off technology which is completely different than that of your traditional copper line and are not connected to the main Openreach telephone network at any point. This means a completely new line will need to be installed for the new digital service. MPF lines which are used by providers like Sky, TalkTalk, NowTV, Shell, Post Office and several others are copper-based lines but are not directly connected to Openreach. So, the MPF line needs to be converted back to a full Openreach line for a digital line conversion to take place and for us to port your existing telephone number. An MPF transfer and conversion takes up to 25 working days to complete. If the address has FTTP the conversion time is around 15 working days to complete. We will advise you if this is the case.
Can I have an engineer visit me to connect the router, telephone, and battery backup unit for me?
Yes, ALL new line installations come with a Premium install package included in the cost, which includes
✔ Install NTE (telephone socket) within 1m of 13A power socket, and up to 30 meters of internal wiring
✔ Ensure wiring meets Openreach standard
✔ Connect modem/router (provided by us)
✔ Connect up-to 2 devices and conduct a Wi-Fi analysis and move router if needed.
✔ Add voice reinjection plate and connect router with provided cable (this needs to be prebooked with us if needed)
✔ Demonstrate speed to a responsible adult (householder/proprietor)
Line transfers or conventions that do not require an Openreach engineer visit However we can arrange for an BT Openreach engineer to visit you and set up and connect both the router, cordless telephone and/or a pendant alarm system to the backup, and then test the telephone service. This can be arranged for an extra cost of 82.50 including VAT. (Total 138.00 inc VAT)
Can I transfer a number from a Virgin line to Cloud Phone Saver?
Transferring a Virgin based telephone number to a Cloud Phone Saver line is classed as a new line installation by Openreach, as they cannot use the existing Virgin Infrastructure. A new digital line will need to be installed, and the Virgin number ported from them to us, which can be very problematic, as it reliant on a number of factors, such as Virgin releasing the number to us on a given day and time, and that there are no hold-ups with the digital line installation. Transferring a number from Virgin to a Cloud Phone Saver line costs 138.00 including VAT. And comes with the premium installation package.
Is the new Cloud Digital line service available everywhere?
Unfortunately, no. However, more and more exchanges are being upgraded to the new digital line service every day. If the new service is not available on your exchange, you can start off on a basic copper-based line, and we can then convert the line over to the new service as and when it becomes live on your exchange. The exception to this, is if there is an FTTP low bandwidth Fibre service available to you, as we can use this to provide the Cloud Phone Saver service for you instead. Don’t worry, we will do all the checks, and let you know what services are on your telephone exchange before you decide.
How long will it take to install a new line or transfer an existing line?
Switching your current telephone service, or installing a new digtal line usually takes about 15 working days, depending on the service you have selected. However, please remember, this is a brand-new service and Openreach are still refining their processes. MPF lines can take up to 25 working days, as these need to be converted back to a full Openreach line before we can convert the line to a digital one.
Why is it cheaper for existing Simple Telecoms customers to convert?
As an existing Simple Telecoms customer, our administration and cost to convert are lower. Therefore, we are offering a discount of 20.00 on existing customer conversions until August 31st 2023. 
What is a Voice Reinjection Plate?
In Openreach terminology, Voice Reinjection is the way to route voice signals from a VoIP/Cloud service (Router) onto the existing home telephone wiring (other phone sockets). This will become more common as copper pairs are replaced by optical fibre.
Using a Voice Reinjection plate will allow continued use of extension wiring
However, we strongly recommend using a BT 4600 cordless phone kit as reusing these sockets and wiring may give you problems in the future. As Openreach are only responsible up to the back of the main telephone socket. So, if you do have a problem with an extension this could be costly to fix. 
Can I has a full broadband Internet service to the line later?
Yes, you can add a full broadband service to the line at any point, and just like our telephone lines, the service is on a 30-day rolling contract as well with no disconnection or termination costs to pay. The current cost to add a full broadband service to a Cloud Phone Sever line is a one-off cost of 34.99* inc VAT, and there will be an increase on your monthly rental for the broadband service selected. However, the cost to downgrade a service from a full broadband service to just a Cloud Phone Save telephone line is higher. If you would like more information, please contact our sales team on 0330 122 0000. *Cost is depending on the current service and availability at the exchange

Important information on digital lines

Terms and Conditions
All services are provided on a 30-day rolling contract, with no disconnection or termination costs. Please click the link below for our full terms and conditions. Services are provided subject to status and or credit checks. Cloud IP Telephone Full Terms and Conditions.
Fair Usage Policy (FUP) and Acceptable Use Policy (AUP)
Just like all other providers, in order to protect our customers and network, we have FUP and AUP policies in place. These obligations require your use of our services to be for private, personal, and legitimate consumer purposes.
For more information on our FUP and AUP policy please click the link below.
Cloud IP Telephone Full Terms and Conditions.
Digital Cloud Phone Saver Line rates - April 2022
Call plan prices in this document are shown in pence unless otherwise stated, are inclusive of VAT at 20% and have been rounded to the nearest 4 decimal places. Additional charges apply to operator/connected calls. Click here to download the latest call rates and one-off charges.
Billing monthly charges for services
You will be charged line rental from the day Simple Telecommunications Ltd supply the service. All chargeable services are paid one clear calendar month in advance. The first invoice will show a charge for the whole month in which the invoice is issued and for the whole of the following calendar month. (2 whole months). This advance payment means you'll have covered your 30-day notice period for cancellation, allowing us to terminate your service/s for you the same day you notify us should it become necessary. It will also include the part month during which the service went live with us. Services are provided subject to status and or credit checks. 
Payment methods
We only accept  payments via Direct Debit for fixed monthly rental, and Debit Card payments for adding prepaid call credit to your account. Our Direct Debits are regulated by the Financial Conduct Authority as an Authorized Payment Institution. Your payments are protected by the Direct Debit guarantee. Direct Debits are setup directly via our website or by email. There are no paper Direct Debit forms to be posted back. Services and paying via Direct Debit are subject to status and/or credit checks. Call credit vouchers can be purchased from customer services using a Debit Card only.
Web Top-up Voucher
Top up between 10 and 25 and 35 online. You'll just need your debit card handy.
Your card will need to be from a UK bank and registered to a UK address. You can only top up in pounds, not pence.
Voucher numbers are not stored on our website, and are processed manually, and will be sent via email for all orders received between 9AM and 5PM Monday to Friday. Outside these house the voucher will be sent the next day. Due to this there will be a delay in receiving the voucher number.
Information on Telecare and Care Alarms
Customers who are using a Care Alarm or pendant service just need to tell us the telephone number the alarm service calls when the alarm is triggered, which you can get from your alarm service provider. This number will then be checked and verified and will then be included in your call plan and will work without call credit and timers. The Alarm telephone number must start with dialling codes 01, 02 or 03. Customers who are vulnerable or are using a pendant service need to contact their service provider, as not all personal/care alarm services are compatible with SoGEA VoIP services. Our service has been tested using the SureSafe care alarm systems. Please contact our customer service team for more information. We strongly advise that you check before committing to taking a digital line, as reverting to a copper-based line may not be possible.
Ownership of broadband router and battery backup ATAs
As of the 1st of September 2021, we own all new Simple Telecom provided routers, Hubs, ATAs and battery backups sent out to customers. If you leave Simple Telecoms, you will be required to return those items to us. If the unit/s are not returned with supporting cables or are returned damaged, you will be liable for a charge. You have a total of 30 days to return said items, which includes the time taken for us to send out shipping labels. If you prefer, you may also post the equipment back using the Royal Mail at your expense, although proof of postage will be needed, and we recommend insured postage to cover you should the parcel not arrive at our facilities. 
Emergency Service Listing (999,112)
It is the end user’s sole responsibility to notify us of a change of address/location where the service is being used on a permanent basis. This information is used by the police, fire, and ambulance services to identify the caller. The service can be accessed from within England, Wales, Scotland, and Northern Ireland. If you use the service outside England, Wales, Scotland, and Northern Ireland you will not be able to call emergency services in the country where you are located. Calls to 999 emergency services do not have a call timeout. 
Fault care levels and response times (Please take the time to read)
Simple Telecoms customers only - First and foremost, If you have a chronic long-term illness or disability, we would strongly recommend moving to a higher fault repair level if you need a faster response time. It is the end user’s responsibility to make sure they have an adequate care level in place that will offer coverage for faults outside normal working hours and public holidays, should they fill this is needed. Regardless of the fault level on the line a priority fault application cannot be made outside working hours, weekends, or public holidays.
 
FTTC, SoGEA - Care Level is the term Openreach use to define their expected response times in the event you report a fault on your digital line broadband. A response does not always mean that the fault will be fixed. For example, if there is a storm and a pole or line is physically damaged the fault may take longer to rectify. The response is just an initial assessment of the problem by the Openreach engineer and, where possible, their estimate of when it will be sorted. Obviously, if it can be fixed at this initial assessment, it will be. A change of digital line Broadband Care Level takes 5 working days to complete.
 
Digital Line Broadband Standard Care - Included
BT will clear the fault within 72 hours of receipt of the fault report, excluding any allowable parked time. Please click here for more information.
 
Digital Line Broadband Enhanced Care level 2
Standard Care level 2 operates during Openreach normal working hours. Standard Care Faults can only be logged with Openreach 
between 9AM and 6PM Monday to Friday, excluding Bank Holidays and Weekends. If a fault is found this will be passed to 
Openreach to investigate. Openreach will clear/respond to the fault within 48 working hours of receipt of the fault report, 
excluding any allowable parked time. Monthly cost 1.99 inc VAT. Please click here for more information.
 
Digital Line Premium Care- Clock Hours level 3
Openreach will respond to a fault within 3 hours of receipt of the fault report and will clear the fault within 24 clock hours of receipt of the fault report, excluding any allowable parked time. Premium care is not available on all broadband services. Monthly cost 10.80 and 15.60 inc VAT per month depending on the provider/service. Please click here for more information.

Cloud Phone Saver Vouchers

10.00 Call Credit Cloud Phone Saver Voucher
25.00 Call Credit Cloud Phone Saver Voucher
35.00 Call Credit Cloud Phone Saver Voucher
 
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Simple Telecoms - Phone services for the elderly