Phoneline+ - A New way to have a UK Telephone number on your Spanish mobile phone.

Phoneline+ Spain will display your UK telephone number when you make a call back to the UK - Its as if you never left 

Phoneline+ - Ideal solution for people that have moved or looking to move to Spain and need a UK telephone number in Spain, or would like to keep their current UK home number for Doctors, Tax Office, Banks, hospitals or for friends and family to keep in contact as if you had never left the UK. Most people who live or are moving to Spain will only have a Spanish mobile phone for keeping in contact, as with the UK leaving the EU Roaming charges are starting to come back into play it can be expensive to run a UK based mobile phone on permanent roaming.
 
Phoneline+ has been specifically designed to work like a traditional landline service using VoIP technology to deliver voice calls over the mobile or WiFi data using a Smartphone or tablet, and all at a highly competitive price, and a great entry-level digital line solution for Expats that who would prefer to have their Old UK home number or new UK number with them wherever they go, regardless of if in Spain or not. The service works on multiple devices at the same time, regardless of where thay are located in the world. So you can run the same UK number on different mobile phones at the same time. The only thing is you will need a UK bank account to pay the monthly rental.
Phoneline+ - A New way to have UK Telephone number on your Spanish mobile phone.

FREE set up - FREE port of your UK home telephone number on to your Spanish mobile phone.

New or Keep your UK number

Bring your existing UK home number with you to Spain or start over with a new UK local telephone number, the choice is yours. You can even have more than one number, so you can pick what number to display when making a call. 

Choose your device

Make and receive calls from anywhere you are as long as you have access to some data. Phoneline+ can be loaded on to any devices of your choice including laptop, tablet, or all your mobile phones, and offers simultaneous ringing across all devices when a call comes in. 

Pick a local telephone number

With Phoneline+ you can run and display any number of different telephone numbers. So if you have already moved to Spain, we can get a new local number from your hometown, and this will be displayed every time you make a call using the Phoneline+ App 

App Uses next to no data

The Phoneline+ Smart App uses next to no data for making and receiving calls. So no need to worry too much about using up your mobile data allowance. And if you are at home or in a bar or restaurant, then just use the WiFi service instead. 

PhoneLine+ Spain - Packages and pricing - Rings multiple devices at the same time

Digital Phoneline+ Web portal

Basic - 7.78 /month

✔  Free setup and connection
✔  Keep your number or a new one
✔  Mobile App Android or Apple
✔  Tablet App Android or Apple
✔  Works on multiple devices at the same time
✔  Unlimited UK Local calls*
✔  Unlimited UK National calls*
✔  Unlimited UK freephone calls*
✘  No included UK mobile minutes
✔  Decide which number to display
✔  Block Numbers inbound
✘  Includes Desktop Web app
✔  30 Day rolling contract
Phoneline+ Your home number on your mobile phone
Phoneline+ Move your home copper line to your mobile
Never lose your old UK telephone number when you move to Spain
You can now move you home phone number on to your mobile

Standard - 9.98 /Month

Free setup and connection
Keep your number or a new one
✔  Mobile App Android or Apple
✔  Tablet App Android or Apple
✔  Works on multiple devices at the same time
 Unlimited UK Local calls*
✔  Unlimited UK National calls*
✔  Unlimited UK mobile calls**
✔  Unlimited UK freephone calls*
✔  Decide which number to display
✔  Includes Desktop Web app
✔  Inbound/Outbound call blocking
✔  30 Day rolling contract

PhoneLine+ Spain - User Features

Basic Call Plan - Included Unlimited calls to UK standard landlines*
* Plan includes unlimited calls to UK standard fixed landlines starting 01, 02 and 03 numbersCalls to UK standard mobiles cost 7p at all times
*** Includes Unlimited International standard landline and mobile destinations: Australia, Canada, Ireland (Not Mobile One mobiles), New Zealand, USA, USA Alaska. Calls to other International destinations are barred and will require the international call barring to be lifted. Other International and Premium calls are automatically barred (Not including international destinations included). Calls to non-included destinations are charged accordingly via Simple Telecoms Phoneline+ rate card. Unlimited included calls are subject to Terms and Conditions re: fair use policy.  The International call bar can be removed, but maybe subject to a deposit. We cannot remove the Premium barring on any account.
UK standard mobile minutes are for mobile networks O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in charge bands FM1, FM3, FM4, FM5 and FM6 at any time. Other mobile networks are charged at a different rate. Please note calls to Lyca or Lebara mobiles or any mobile virtual network operator not based on the UK GSM cellular network are not standard UK mobile/network numbers. 
Standard Call Plan - Included Unlimited calls to UK standard landlines and mobiles**
* Plan includes unlimited calls to UK standard fixed landlines starting 01, 02 and 03 numbers.
** UK unlimited included calls to standard UK Mobile destinations in charge bands O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in charge bands FM1, FM3, FM4, FM5 and FM6 at any time.
*** Includes Unlimited International standard landline and mobile destinations: Australia, Canada, Ireland (Not Mobile One mobiles), New Zealand, USA, USA Alaska. Calls to other International destinations are barred and will require the international call barring to be lifted. Other International and Premium calls are automatically barred (Not including international destinations included). Calls to non-included destinations are charged accordingly via Simple Telecoms Phoneline+ rate card. Unlimited included calls are subject to Terms and Conditions and fair use policy.  The International call bar can be removed, but maybe subject to a deposit. We cannot remove the Premium barring on any account. UK standard mobile minutes are for mobile networks O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in charge bands FM1, FM3, FM4, FM5 and FM6 at any time. Other mobile networks are charged at a different rate. Please note calls to Lyca or Lebara mobiles or any mobile virtual network operator not based on the UK GSM cellular network are not standard UK mobile/network numbers. 
Included Unlimited call to selected landline international destinations***
*** Includes Unlimited International standard landline and mobile destinations: Australia, Canada, Ireland (Not Mobile One mobiles), New Zealand, USA, USA Alaska. Calls to other International destinations are barred and will require the international call barring to be lifted. 
Pick which telephone number to show when making a call (CLI) Presentation
Where users have multiple telephone numbers associated with their account, they can choose which one to use as their presentation number on a call-by-call basis. So, a user could have a dedicated number for friends and family, or even the doctors. They can also elect to withhold the number in the same way. Available on: Desktop Client, Mobile App, Web Browser, Physical Handset (CLI withhold only)
Numbering & Porting your home number/s
Users will be allocated a UK local 03 geographic number at the time of setup. Users are not limited to a single number and can choose which to present as their outgoing CLI. Number porting of your home number to Phoneline+ is free of charge on all packages. Porting will only be supported from range holders that Simple Telecoms have a direct porting agreement with. Non-Geographic number porting is not currently available. Porting your current home number on to the Phoneline+ service takes about 10 working days to complete. We can add new telephone numbers to your Phoneline+ service within 24 hours.
Access to Emergency Services
The Service can be accessed from within England, Wales, Scotland, and Northern Ireland. If you use the Service outside England, Wales, Scotland, and Northern Ireland you will not be able to call emergency services  if you are outside the UK.
Access to Service Short Codes
The following short codes are available when in Spain:
100 – Operator services
101 – Police non-emergency
105 – Electricity helpline
111 - NHS
116 – EU helpline numbers
118 – Directory Services
119 – Covid-19
123 – Speaking clock
195 – Access to blind
116123 - Samaritans
Destinations are charged accordingly via Simple Telecoms Phoneline+ rate card.
Block numbers, both inbound and outbound
Providing your call plan supports access to the Web App you can block both inbound and outbound calls. You can only block inbound calls on the Basic call plan via the mobile app. Inbound will prevent calls coming in whereas, Outbound will prevent calls being made to that number. Selecting both In and Outbound will prevent calls to or from this number. Please note - the number must be a standard telephone number, and cannot be used to block numbers like 118, 123 etc.

PhoneLine+ Spain - FAQ's

Do I have to have a Smartphone for the service to work?
Unfortunately, yes if you would like the number on your mobile. But it will also work on a tablet and a PC as well. So if you don't have a Smartphone you can use your Tablet instead, as long as you have access to the internet for the service to work. The phoneline+ App work on both Android and IOS (Apple)  
Can anyone have this service?
Anyone can have the Phoneline+ service, as long as you are 18 years old and have a UK bank account for the monthly line rental to be taken. 
Can I call UK 0800 and 0808 freephone number in the UK?
Yes, You can call both  0800 and 0808 freephone numbers in the UK. There is no cost for calling these numbers as the call is paid for by the operator of the freephone number.
Will the service work outside the country?
Yes, this is the beauty of the system. It will work anywhere you have access to data, be it mobile data or a WiFi connection in a hotel or cafe and even the beach.
How long to get started?
Once you have signed up simply download the app or soft client to your mobile device(s) of choice, then simply add the username and password we send you and just immediately start making and receiving calls. Data Not Collected - The developer does not collect any data from the Phoneline+ app.
How much will it cost to port my home telephone number?
​Moving your home telephone number into the Phoneline+ service is FREE on all call plans. Please note - If you move/port your telephone number out of the service within the first 3 month period there will be a cost of 29.99 inc VAT.
Can I move my telephone number to a different provider?
Yes, however, the provider you are moving to will be responsible for this process. Customers that have ported their telephone number out of the Phoneline+ network to another provider will not be eligible for a free of charge port back to the Simple Telecoms network until the term of 36 months has passed from the original port out date, irrespective of any current or future offers being advertised in the press or Simple Telecoms websites. Should you wish to move your telephone number back to us within the 36-month period, there would be a cost to do so.
Can I lift the barring of the International and Premium rate numbers?
To safeguard all our customers, call barring for International and Premium rate numbers starting 09 and some 08 numbers will be applied automatically to the Phoneline+ line. Please note - Due to Ofcom directive classifying certain (not all) 08 numbers as premium rate, you will still be unable to call some 08 numbers as they are now classed as Premium rate numbers, premium rate barring cannot be removed, unlike the international call barring, which can be removed. Ofcom directive classifying certain 08 numbers as premium rate in these charge bands, SC011, SC13, SC014, SC047, SC075, SC092, SC093. Unlimited International calls on both call plans - International landline and mobile destinations: Australia, Canada, Ireland, New Zealand, USA. Calls to other International destinations are barred and will require the international call barring to be lifted.
Can I use the service like a normal telephone line at home?
​Yes, we offer a digital ATA adaptor if you would like to use a standard handset to make calls and not your mobile. The digital adapter will need to be connected to some sort of broadband connection via your router at the address to work. We can provide a broadband service, if need be. You can also have a number of ATA's in different locations, so when a call comes in all ATA's and the phone app will ring. Please note we cannot provide config or setup information for the ATA's, as the units are provided locked to the Phoneline+ system. Please contact us for more information and cost. 0330 122 0000, Monday to Friday 9AM to 5PM
How reliable is the Phoneline+ service?
​It’s very reliable, The Phoneline+ service is fully managed by our partner Gamma Telecoms Ltd, which is one of the biggest Wholesale telecoms providers in the UK. However, you will need an account with us to use the service and App, as Gamma do not offer this service to the end users directly. The service is totally reliant on you having a good broadband/Data connection if being used at home, or mobile data if on your mobile.
What if I change my Smartphone?
​Not a problem, simply download the App to your new phone, and put in your login information and the App will be ready to go on your new phone. All your settings will be saved ready to go.
How long is the contract?
​As with almost all our services, the contract is a 30-day rolling contract, with 30 days’ notice for disconnection. There is NO disconnection cost to pay. Please remember if you terminate the service without moving your telephone number you number will be lost. 
Can I run the Phoneline+ App on more than one Smartphone?
Yes, you can just download the App onto any other Smartphone and login. However when a call comes in it will call all mobiles that the app is live on. You cannot pick up a call and then transfer it to another family member, this service is not a Business PBX telephone system.

Important information on Phoneline+ Digital Lines

Phoneline+ Terms and Conditions
Consumer Price Index Rate increases
​If you sign up to a new Phoneline+ service or renew your Phoneline+ contract (including call charges, features, add-ons and broadband plans) the monthly price will increase each year from April 2024. That increase is based on the Consumer Price Index Rate of inflation which is published in January each year plus 3.9%
How the Monthly Billing works
You will be charged rental from the day Simple Telecommunications Ltd supplies the Phoneline+ service. All chargeable services are paid in advance. The first invoice will show a charge for the whole month in which the invoice is issued and for the whole of the following calendar month. (2 whole months). This advance payment means you'll have covered your 30-day notice period for cancellation, allowing us to terminate your service/s for you the same day you notify us should it become necessary. It will also include the part month during which the service went live with us. Services are provided subject to status. You MUST have a UK bank account for the direct debit for the monthly services cost.  
Service payment methods
​We only accept Direct Debit for monthly service payments. Our Direct Debits are regulated by the Financial Conduct Authority as an Authorized Payment Institution. Your payments are protected by the Direct Debit guarantee. Direct Debits are set up directly with our direct debit partners via our website or by email. It is not possible to fill out a paper DD mandate and post it back.
Emergency Service Listing (999,112)
​The Service can be accessed from within England, Wales, Scotland, and Northern Ireland. If you use the Service outside England, Wales, Scotland, and Northern Ireland you will not be able to call emergency services  if you are outside the UK.

The monthly price for monthly services will rise in April each year by the rate of inflation plus 3.9%, from 2024.
 
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