Landline only deals

Digital Voice Telephone only service - request a quote

Telephone only for the Elderly - Request a quote

Our VoIP Digital Voice telephone service is the closest alternative to a home digital telephone phone service for customers who are using their own Fibre to the house (FTTH, FTTP) using providers like Gigaclear FTTP, Giganet FTTP, BT, Juice Broadband, KCOM, Vodafone FTTP, Sky FTTP and TalkTalk FTTP, as well as community WiFi based broadband services. We can move 99% of active telephone numbers from other providers, so you CAN keep your telephone number.

We are always ready to help and answer any questions regarding our services. We like to do things the old-fashioned way, so unlike our competitors, we do not simply ask our customers to blindly sign up to our services online. Instead, we offer a very personalized, efficient and friendly service that's tailor-made to meet your individual needs. We will always put the customer before profit. You are welcome to drop us your questions via email, or just ask us to call you back.

Digital Voice only information - Here's the Legal Bits

General Terms and conditions

All services are provided on a 30-day rolling contract, with no disconnection or termination cost. Please click the link below for our full terms and conditions. General Terms and Conditions

Addendum - Digital Voice (VoIP service)

Please click the link for our terms and conditions for VoIP lines (SoGEA/FTTP/FTTH) Addendum Terms and Conditions VoIP

Consumer Price Index Rate Increase

As with all providers, if you sign up to a new contract or renew your contract for a telephone service (including call charges, features, add-ons, broadband, mobile and VoIP plans) the monthly price will increase each year from April 2023. That increase is based on the Consumer Price Index Rate of inflation which is published in January each year plus 3.9%

Credit Limit and Credit Check

When you apply for any telephone service contract with us we will perform a hard credit check on the user and the address the service is being provided at. We may also credit check the bill payer if different to the user. This will involve a credit reference agency to confirm your identity/s. They'll also examine your financial records and borrowing history. Using this information provided by the credit-rating agency, which in our case is Creditsafe. We will then make a decision whether to accept you for the contract/service you’ve applied for. This decision is made solely by our credit-checking team based on the information from Creditsafe. A credit check is ONLY performed once a direct Debit has been set up with us, as this is regarded as an acceptance of our terms and conditions, and intent to apply for a service. If your credit rating prevents you from getting a contract from us we may offer a tailored solution for people with bad credit. If your application is accepted a credit limit will be placed on the account for any chargeable calls. This safeguards our customers from running up a large bill. If this credit limit is reached outbound calls will be barred other than 999 freephone and the NHS help lines. However, if you have a Care Alarm this may cease to operate if your credit limit is breached. Call spend Warnings can be set up within our online billing system, and we strongly recommend this is done. Please note. Any credit check performed be it on the end user and or the bill payer will show on your/their credit history.
Who is CreditSafe? - Creditsafe, are global intelligence experts, specialise in business and consumer credit checking, and is the world's most used provider of online credit reports.

Digital Voice Telephone Service only

Please complete this form and we'll send you some information about the services we can offer. Please complete all fields that apply.
We will only contact you using the contact details you supply. We need the full phone number and address as we need to check what infrastructure exists before we know what work is needed, so we can't give you a price without this information. This quote is supplied without obligation. We won't pressure you to sign up with us. This service is NOT suitable for customers with FTTC broadband service.

IMPORTANT: YOU MUST INFORM US - Please check the box on this form if the end user has a Care Alarm system connected to the line.

Your Name*

Please tell us the Date Of Birth of the end user*

The address*

Address Postcode*

What is their current number?

Who is the current telephone number provider?

What sort of address is it?*

Who should we contact with the info?*

What contact number should we use?*

What contact email should we use?*

Do you have permission to act on the end users behalf*

Which telephone plan are you interested in?*

Please tick to confirm you have your own live Direct Full Fibre Broadband service at your address*

Please tick if the end user has access to a mobile phone

IMPORTANT YOU MUST INFORM US - Please tick if the end user has a Care Alarm system on the line

Please tick if you would like a cost for a Battery backup for a Care Alarm and Cordless phone

Is there any other information you fill we need to know?

We are GDPR Data compliant. Please tick that you agree to our Data Protection and privacy Terms and Conditions before sending your request.*

Click here for our full General Data Protection Regulation (GDPR).
Simple Telecommunications Ltd collects and acts as the data controller for information submitted by you through this website. It will be shared with appropriate Simple Telecommunications Ltd staff only, and used to contact you with information on Simple Telecommunications Ltd products and services if applicable.

Care Alarms and Digital Services - Important Information

If you have a care alarm on the premises you must tell us BEFORE you place any order. Care alarms and digital services - if you have a care alarm, read this
Ofcom regulations now specify that we must inform them if there is a care alarm system on the premises, irrespective of whether it will be used with the new digital service. We must indicate that it will continue to work when the service goes live.This is their way of ensuring that those dependent on an alarm will not be left without access to emergency services should it be necessary. We cannot assess your premises and equipment ourselves, we can only pass on the information you provide.

Therefore, it is essential that you speak with your alarm provider before placing an order to be 100% certain that, either it will in no way need the new service to function, or that it is compatible with the new service.Failure to check that your alarm will continue to work may put the lives of residents at risk. Failure to notify us of the presence of a care alarm when an Openreach engineer visit is required, will result in the engineer refusing to complete the installation and will incur extra charges as it will be classed as a visit to premises that are not ready.

UK based customer services team. - We take the safety of our customers seriously
Working with Vulnerable People requires our customer services team to have an ongoing assessment that is essential for their employment of their eligibility to work with vulnerable persons. This involves a check of a person's national criminal history (including spent convictions, pending and non-conviction charges) and other disciplinary and police information. We are carry out screening to BS7858:2019 level, used in the security sector to see whether an employee could pose a risk to the safety and wellbeing of vulnerable people. Giving our customers the peace of mind that the people we are employing are trustworthy and can carry out the job with trust and integrity. On top of this we also pre employment Psychometrice Testing of each employee for personality, behavioral characteristics, attitude assessment, and vocabulary test.