Landline only deals

 NEW Cloud IP Phone Line only for Retired People - £18.99 a month 

Telephone Lines for Retired People

 UK's Cheapest Cloud Line Rental - From Just £18.99 per month Inc VAT

Cheap landline only for pensioners. NEW Cloud telephone only service

 Phone Line only for Retired People

NEW Cloud IP Phone only deals for pensioners. Telephone only deals. At Simple Telecoms we understand that there is a huge number of seniors and pensioners out there that don’t need all the bells and whistles and broadband services that other phone companies tie you in to.

All you need is a good Old Fashioned BT line rental only telephone service exclusively for pensioners, with good customer care, easy to understand bills, easy to use, and to keep in touch at the lowest possible call cost. We offer a personal, efficient, and friendly phone only service that's tailor made to your individual needs. We are happy to work closely with family members, Community Health Workers and Care Homes.


Openreach withdrawal of copper-based voice lines

Openreach withdrawal of copper-based voice lines - First things first, don’t panic. Everyone will be having to make the move to all-IP Cloud telephone solution anyway, so this is your chance to get ahead of the game.

As reported in the National Press and the BBC, BT Openreach is withdrawing ALL copper-based voice telephone lines from the UK’s network on December 31st 2025, as the network will reach end of life.

Openreach has already switched off over 380 exchanges where voice copper lines are no longer available. And from September 2023 Openreach will issue a full “Stop Sell” of any new supply of voice copper-based telephone line installations, including new line, change of address, restart of a stopped line or working line take over.

Meaning some 47 million (Openreach data 2020) lines will need to migrate to a new internet voice-based service. ALL business and residential services ARE affected by this change.

After the 31st of December any customers using copper-based lines for their telephone service, and in some cases existing broadband services will find their service/s will no longer work.

Customers that have not migrated their current telephone service to the new alternative service by this date will lose voice service, and their telephone number.


The countdown has begun to September 2023 - The end of Cooper Voice

From September 2023 Openreach will issue a full “Stop Sell” of any new supply of voice copper-based voice telephone line installations, including new lines, change of address, restart of a stopped line or working line take over.

Sooner or later, you are going to have to make the move to a cloud based telephone service. so this is your chance to get ahead of the game.


SoGEA - The alternative to a copper-based telephone lines

NO call connection fees, ever - Saving you 100% against TalkTalk, Virgin and Plusnet

What is SoGEA?

SoGEA stands for Single Order Generic Ethernet Access (SoGEA) and is a product that enables users to make telephone calls (VoIP/SIP) using the internet without the need for a copper-based voice phone line. it works remarkably like WhatsApp and Facebook Messenger but using your existing standard telephone. And you just make calls in the same way as you do now.

We run and own our own VoIP telephone network and platforms (Similar to TalkTalk and Virgin), and have telecom switches based in Bournemouth, London, Amsterdam, and France.

We can provide a new line or move your current voice copper-based telephone number into our cloud network, and then provide a very low bandwidth internet-based voice service that will only work for making phone calls. There is no Internet or Web access on this service, it's just enough to run the telephone service.


 BIGGEST point for moving to a SoGEA line - Always Keep your number

Never lose your home telephone number

We can move 99% of telephone numbers - Unlike a copper-based line your telephone number is a virtual and has no physical connection.

So regardless of if you're moving home, or to a different part of the country, even a different part of the world, you will be able to take your current phone number with you, just as long as you have some access to the internet or even mobile data.

We can even move your telephone number to your Smartphone with our new Phoneline+ smartphone App, so you can make and receive from your old telephone number 24/7 on your mobile. And the calls to local, national, and mobile calls are completely free.

We can move 99% of telephone numbers, and even other cloud bases numbers from other providers. And we will organise your telephone move for you, making the whole move simple.


 FREE Premium Call Barring - Included FREE on ALL lines as standard

FREE Outbound Call Baring - Now included FREE on ALL lines as standard

To safeguard all our customers, call barring for International and Premium rate numbers starting 09 and some 08 numbers will be applied automatically to the telephone line.

Barring calls to 118 numbers - The barring of 118 telephone information services are very expensive numbers to call. So, we offer an opt-in service for the barring of these numbers. The barring of 118 numbers has a small one off set up cost of £4.50 including VAT. Please contact customer service to opt into the barring of 118 services. 

Please note - Due to a new Ofcom directive classifying certain (not all) 08 numbers as premium rate, It could be that the numbers you may try to call are now classed as PRS, so please check with your equipment or Care Alarm provider, as we barr calls to PRS numbers to safeguard our customers, and this barring cannot be removed.


 Things to consider before making the move to a Cloud based service

 Things to consider before making the move to a  VoiP Cloud based service

Sooner or later, you are going to have to make the move to a cloud-based telephone service.

However, we would strongly advise additional considerations you are reliant on devices which use the existing cooper-based service.

If you have a power cut the internet and telephone service will not work, as the internet will be offline, as will any phone that needs power to work, as well any pendant or care alarms.

However, you can get a battery back unit from all good PC shops that will give you up to 60 minutes running time should the power go off. We can also give you a cost as well if you would like us to provide this for you as well.

Seniors and pensioners also tend to switch things off at night. Which would mean the telephone service would no longer work unless the router is switched back on, should there be an emergency. This would also be the case if they forget to switch the router back on in the morning.

Care Alarms

Customers who are vulnerable or using pendant service need to contact their service provider, as not all personal/care alarm services are compatible with SoGEA VoIP services. However, our service has been tested using the SureSafe care alarm systems. Please contact our customer service team for more information. But please check before committing to taking a SoGEA line, as moving back to a copper-based line may not be possible to do.

Telephone Extensions

A cloud-based telephone service is a virtual one and has no physical connection to the old cooper-based telephone sockets. So, the any cooper-based phone extensions will no longer work. To get round this problem we recommend using the BT 4600 cordless phone set/s, as these phones can run up to three handsets from the one base station. As well as having one of the best call blockers on the market.


 No Long Term telephone contracts - Just 30 days rolling

No Long Term telephone contracts - 30 days

No long-term contract and no termination fees.

All SoGEA cloud IP line transfers, including new lines, are just 30-day rolling contract terms. All billing is done via Direct Debit and there are NO line disconnection changes when you cancel or move your line, guaranteed. 

How your first bill is calculated

The invoice will show a charge for the whole month in which the invoice is issued and for the whole of the following calendar month. (2 whole months.) This advance payment means you'll have covered your 30-day notice period for cancellation, allowing us to terminate your line for you the same day you notify us should it become necessary.

If you've signed up to our service part way through a month, your first bill will also include a charge from the date the new service went live to the end of the part month.

Please remember to tell the bill payer that the name of our Direct Debit will show on their bank statement as “Go Cardless”.


 Prices Include VAT - The UK's Cheapest Line Rental and Call Chargess

SoGEA Line connection costs explained - Regardless of the telecom's provider SoGEA needs a special router with telephone sockets fitted to work. So, we include a fully configured router with all SOGEA connections. The router is fully set up and tested before being sent out, so all you need to do is connect your current telephone to the router, and you're good to go.

When comparing prices, you may be told by other providers that there is no cost to install or transfer to their SoGEA telephone service/s. However, Openreach charges to all providers for the work to transfer or install a SoGEA line, and there is the cost of the router to the provider.

So, providers lock you into a long contract to get back the cost for connecting the service and the cost of the router. Nothing is free, it's always included!

If the service is for an elderly or retired person, you should bear in mind that you may not be able to switch or terminate the service for the duration of the contract without paying a hefty fee. All too often we talk to people that have sadly lost partners, moved into a care home or can no longer or use a telephone service, and are left with having to pay for the service due to being tied into a long costly contract. 

We only run on a 30-day rolling contract, with same day switch off and no disconnection or termination cost to pay.

Just click the tabs below for more information and cost

New SoGEA line £122
transfer to SoGEA £75
restart a line £75.00
other providers

New SoGEA based telephone line - £122.50 including VAT

This is where there are no existing lines or services into the property.

We are connected directly into the Openreach national address database. And if there are no existing or stopped lines then this cost would apply.

An BT Openreach engineer will visit you and test the service before he leaves.This is included in the installation cost.


The SoGEA telephone line/s we provide are supplied and supported by our partners Openreach, which are part of the BT Group, and are heavily regulated to ensure that no one provider has an advantage over the other.


  • One off installation cost of £122.00 including VAT including an engineer visit*
  • Includes router and activation of the SOGEA telephone line
  • Includes a Openreach engineer to connect the router and test the service
  • Includes a new telephone number. You can pick a number from any UK town
  • You can Keep your number regardless of where you move to
  • No commitment telephone only service
  • No termination or disconnection cost. Just a 30-Day rolling contract
  • Service can be switched off same day if required, at no extra cost
  • An Openreach engineer visit will be needed. Lead Time 10/15 working days


We do all the work, from booking the installation, and having the router posted directly to your door. It takes around 10 working days to have your new SoGEA landline telephone connection installed, and will depend if the *service is on your local exchange

Transfer your curent telephone line to a SoGEA line - £75.00 including VAT

Moving your current telephone line to a Cloud Guardian SoGEA line takes about 10/15 working days. And there will be a loss of service on the day as the engineer needs to make changes in the street.


  • One off transfer cost of £75.00 including VAT (No site visit)*
  • Keep you existing number regardless of where you move to in the world
  • Includes router and activation of the SOGEA telephone line.
  • No contract, No commitment telephone service
  • No termination or disconnection cost. Just a 30-Day rolling contract
  • Service can be switched off same day if required, at no extra cost
  • No Openreach engineer visit will be needed. Leadtime 10/15 working days


Simple Self installation*

Once we have the live date for the new SoGEA service we will send you out a fully programmed and tested router. So, all you need to do on the day is connect the router to the telephone socket, and then your standard telephone to the router, and you are good to go. No Openreach engineer will attend the address.


Would like an engineer visit to connect the router and telephone for you

If you would like a BT Openreach engineer to visit you and setup, connect and test the router and telephone service. This can be arranged for an extra cost of £62.50 including VAT.


Would like an engineer to visit to connect the router, telephone, and battery backup unit for you.

This will mean a BT Openreach engineer to visit you and set up and connect both the router, cordless telephone and or a pendant alarm system to the backup, and then test the telephone service. This can be arranged for an extra cost of £82.50 including VAT.

Please note - Openreach will not provide the battery backup unit, this must be purchased by yourself prior to the engineer visit. The backup unit must have standard UK plug outlets, as opposed to PC outlets. Our customer service team will be more than happy to help guide you through this if you need help.0330 122 0000


Restarting a SoGEA telephone line - £75.00 including VAT

This is where there is an existing stopped line into the property showing in the national Openreach database.

We are connected directly into the Openreach national address database. And if there is an existing stopped line showing at the address, we can switch this back into service as a SoGEA line. Having a telephone socket at the address does not mean there are any lines still connected to the address from the outside world.

If there is not a stopped line showing in the Openreach database at the address or room, then this would be treated as a new line installation.


  • Restarting a stopped line to SoGEA £75.00 including VAT (No site visit)*
  • Includes router and activation of the SOGEA telephone line
  • Includes a new number. You can pick a number from any UK town
  • Keep you existing number regardless of where you move to in the world
  • No contract, No commitment telephone service
  • No termination or disconnection cost. Just a 30-Day rolling contract
  • Service can be switched off same day if required, at no extra cost
  • No Openreach engineer visit will be needed. Leadtime 10/15 working days


Simple Self installation*

Once we have the live date for the new SoGEA service we will send you out a fully programmed and tested router. So all you need to do on the day is connect the router to the telephone socket, and then your standard telephone to the router, and you are good to go. No Openreach engineer will attend the address.


Would like an engineer visit to connect the router and telephone for you

If you would like a BT Openreach engineer to visit you and setup, connect and test the router and telephone service. This can be arranged for an extra cost of £62.50 including VAT.


Would like an engineer to visit to connect the router, telephone and battery backup unit for you.

This will mean a BT Openreach engineer to visit you and set up and connect both the router, cordless telephone and or a pendant alarm system to the backup, and then test the telephone service. This can be arranged for an extra cost of £82.50 including VAT.

Please note - Openreach will not provide the battery backup unit, this must be purchased by yourself prior to the engineer visit. The backup unit must have standard UK plug outlets, as opposed to PC outlets. Our customer service team will be more than happy to help guide you through this if you need help.0330 122 0000


Transfering a number from a Virgin line from - £130.00 inc VAT

Transferring a Virgin based telephone number to SoGEA is classed as a new line installation by Openreach, as you cannot use the existing Virgin Infrastructure.

A new line will need to be installed, and the Virgin number ported from them into us, which in itself can be very problematic, as it reliant on a number of factors, such as the losing provider releasing the number to us on a given day and time, and that there are no hold ups with the SoGEA installation.

If you are a Gigaclear broadband customer

We offer a specel call plan/s for Gigaclear broadband customers, starting from just £4.99 per month. Please contact us for more information on 0330 122 0000



 Telephone line only call packages - Prices include line rental & VATs

Cloud Basic Line rental - £18.99 per month including VAT

Cloud Basic £18.99 per month
Call Charges
Extra Services
FAQ's
  • Cloud Basic Line rental - £18.99 per month including VAT
  • Unlimited calls to UK landlines 60 minutes per call (01,02 and 03 numbers)*
  • Free 90 minutes per month to UK standard mobile anytime**
  • Free Caller ID and Withhold number service
  • Free Premium, International, and personal number call barring included
  • Free Network speed dial service
  • Free call spend alarm included
  • Free 1471 service included
  • Free 141 Withhold number service
  • Automatic divert to another number if the number is unreachable or internet loss
  • Just a 30-day rolling contract

Cloud Basic call charges

  • Unlimited calls to UK landlines (01,02 and 03 first 60 minutes per call)*
  • UK landlines 2p per minute 24/7
  • UK standard mobiles 7p per minute peak
  • UK standard mobile 4.5p per call off peak
  • No call connetion charges


*After 60 continuous minutes to UK standard landline these calls will be charges at the standard rates for the remainder of the call. Hang up before the 60 minutes and redial to avoid incurring call charges. Included UK landline calls are subject to a Fair Usage (FUP)

 ** After a total of 90 minutes for UK standard mobiles have been used per month the standard mobile rate for mobiles calls made will apply depending on the time of day. Included UK mobile minutes are for mobile networks O2, Orange, T-Mobile, Vodafone, H3, EE, 3-Three and other mobile operator services in bands FM1, FM3, FM4, FM5 and FM6 at any time. Please note this does not include calls to Direct Virgin numbers, Lyca or Lebara mobiles or any mobile virtual network operator not based on the UK GSM cellular network. Mobile calls are subject to a Fair Usage (FUP)

Customers with personal alarms - Due to a Ofcom directive classifying certain (not all) 08 numbers as premium rate, It could be that the numbers starting 08 you may try to call are now classed as Premium rate numbers. So please check with your equipment or Care Alarm provider which number the Care Alarm call when triggered, as we bar calls to premium rate numbers to safeguard our customers, and this premium rate barring cannot be removed. Ofcom directive classifying certain 08 numbers as premium rate in these charge bands, SC011, SC13, SC014, SC047, SC075, SC092, SC093.

Automatic divert on inbound calls on unreachable or power cut - If you have opted to have your inbound calls diverted to another telephone number, then the cost for calling this number will be charged at your call plans advertised call cost. Unless the call is included in the call plan.

All prices and payments quoted on this web page include VAT (based on the current standard Government rate) unless stated otherwise. Opt in required for Automatic divert to another number if the number is unreachable or internet loss & Permanent Withhold Number service.  

Barring of Directory Enquiries (118) has a one-off setup cost of £4.50 inc VAT

Cloud Landline additional features

These additional features can be added or removed from a line at any time.


Automatic divert on inbound calls on unreachable or power cut - FREE

Should you have a power cut or loss of Internet we will automatically divert all inbound calls to another number, like your mobile number. Once the service has come back online the system will automatically switch the calls back to your home phone.


Setting up speed dials - Setup to 9 speed dials per account

Speed dials offer quick access to your most called numbers and are not pre-set on the telephone itself, meaning you can change the speed dials at any point, or even change the telephone at any point without the need to reprogram lengthy telephone number back into the new telephone.

We offer up to 9 speed dials per account. All you need to do is let us know the telephone numbers you would like us to setup for you. You then just need to program your telephone with speed dial number. E.G for speed dial 1 you just need to program *1 into the memory of the telephone, speed dial 2 would be *2, and so on. Some people just have a list by the phone as well.

We also offer a last number called speed dial. This would be setup as *0, and once pushed would call the last number called.

You can change these speed dials at any time by dropping us an email with the new telephone for the for the speed dial.


Withhold Number per call - FREE

When you make outbound calls from the line your number is showing by default. You can override this by prefixing the call with 141, this will Withhold your telephone number to the called party (for that call only). Please contact customer services if you would like to permanent Withhold your number.


1471 - FREE

1471 tells you the last number that called - unless the caller withheld their number by dialling 141 before dialling your number, or the call came from a switchboard extension number. 1471 Call Return also lets you return the call straight away, by pressing 3. 1471 is always active and useful even if you have an answering machine. Opt out available, please contact customer services for more information.


Caller Display - Included FREE all line rental plans

Caller Display allows you to see the phone number of the person calling you. If they choose to withhold their number, then the number won't appear.


Barring calls to 118 numbers - £4.50 one off cost

Calling 118 telephone numbers are very expensive numbers to call. So, we offer an opt-in service for the barring of these numbers. The barring of 118 numbers has a small one off set up cost of £4.50 including VAT. Please contact customer service to opt into the barring of 118 services.


1571 - £1.50 pm Inc VAT (if not included in your call plan)

This is a voicemail service asking the caller to leave a message in the event of no answer, your line is busy or your offline. You can record your personal greeting, and message are held for 30 days before being deleted.


Just dial 150 - FREE service

If you would like to talk to our customer service team, just call 150 and you will go through to them.


Q: What do you mean by Cloud, VoIP or IP?

A: These refers to the way you make a telephony call being made, so that all telephone services work over the internet (Internet Protocol, VoIP)

Q: How will this affect my telephone devices I use at home?

A: You will need to connect any telephone devices that currently are plugged into the telephone wall socket in the home, into special the router. This could include care alarms, Telecare devices, Intruder alarm etc. you should contact your device service provider if you are concerned, to make sure that they will continue to work

Q: Will anything happen before the end of 2025?

A: Yes, If you are a cooper-based voice customer we will need to contact you and arrange for you to migrate your services to an IP Cloud based service. services (FTTP, SoGEA). Openreach have set “stop sell” dates which are dates after which cooper-based voice services will no longer be able to obtain. This is a national “stop sell” date of September 2023, but some exchanges will hit their “stop sell” dates earlier, as Openreach roll out SoGEA and FTTP into the area and the exchange coverage reaches 75% of premises.

Q: What telephone products are affected?

A: Every single voice copper-base telephone line will be affected, including care alarm lines, payment terminals, traffic light systems, payphone lines, emergency pendants, dialysis machines, telemetry devices, lift emergency lines, care home lines, doctors, hospitals and any other service that uses a copper based voice telephone line. And any equipment that runs these services must be tested by the equipment manufacturers, before December 2025, when traditional fixed copper based telephone lines and calls will cease to exist.

Q: Will Simple Telecoms force customers to migrate to the new service?

A: NO, We will be letting our cooper-based telephone customers know of the changes and the timeline involved in moving their services to the new SoGEA service. It will be left to the customer, as to, and when to move their service should they wish to do so.

However, we strongly recommend not leaving it too long, as the closer we get to the switch off date the more customers will be trying to move, and there will be a point where the amount of time left in relation to orders it's just not going to be posabule to move the number over in time. Meaning you will lose your service and your telephone number. So please don't leave this to the last minute thinking you have plenty of time, as 47 million other customers will be thinking the same thing.

Q: I only need a voice telephone only line, Do I still have to move to SoGEA?

A: Yes, We understand and appreciate that not all customers need access to the internet. However you do need some broadband access for the telephone service to work. So in this circumstance we offer a very low bandwidth package at just 0.5 mbps, which is enough to run just a telephone service, and no more. There is no access to the internet as you know it.

Q: In the event of a power cut, can I power the router independently and still have connectivity?

A: You can purchase a Battery Back Up for your router, which will keep the unit powered. This will give a about of one hour of power for the router. However, this will not provide power to other devices like cordless phones or care alarms. This means customers will need to provide their own Battery Back Up arrangements for these devices.

If you qualify as a "vulnerable customer" (OFCOM have not set rigid rules for this definition, thus this is down to each provider to determine what is classed as a "vulnerable customer" ) a Battery Back for the router will be provided free of charge. If you do not qualify as a vulnerable customer, you may wish to purchase Battery Back unit from us.

Q: What will be the resilience post 2025 in the event of a power failure across an area / region? 

A: At the end of 2025, Telephone Exchanges will no longer provide the 50V current that has been supplied in the past to the premises to keep telephone lines working due to a loss of power. This means that all back up will need to be provided by the customers own Battery Back Up arrangements.

Q: Why is there no major advertising campaign making the public aware of the analogue telephone switch off like there was with the change to digital TV?  

A: Currently we are not aware of any plan to carry out a national campaign on the changes. The UK Government sponsored the TV change but have not indicated that a similar campaign will be run for the change in telephone services. Openreach are leaving it to the providers to make there customers aware. Once a provider decides that its customers will be migrated from Analogue to Digital, they will contact their customers to let them know.

Q: How will all customers in the UK migrate to All IP and what happens to those who don't? 

A: The current analogue network will be withdrawn at the end of 2025. This means that all providers need to migrate all of their customers to a new Cloud IP based telephone line. Anyone who doesn’t move to one of these line types will no longer be able to continue with a service that is provided to them, and will mean a loss of the telephone number as well.

Q: Will I be able to use my own router?

A: Yes, Most home fibre routes can be set up for the new service. However, if your router is missing a VoIP telephone socket, then you can not get access to a telephone service without this. We also cannot offer any support for setting up your own router.

Q: I am an existing customer, why is there a cost to move to the new service? 

A: Much like the move from analogue TV to digital TV, Tapes to CD's, you will to need to buy new hardware to access the new service, and this has a cost. Every provider has this cost for the special router needed to access the new voice service. Some providers will charge this up front, and some will get this cost back over a 24 month contract term. But ether way the cost has to be recuperated back from the customer. As we only run on a 30 day rolling contract we charge this cost upfront.

Q: What do I do if there is a fault with the telephone service?  

A: Our voice service has a 99% uptime. However if you have a problem just contact us on 0330 122 0000 and we will be happy to help.

Q: Are the calls as good as a copper-based line?   

A: Yes, and unlike cooper-based lines you will not suffer from noisy or crackly lines anymore.

Q: Will service like 1571, Caller Display, and 1471, still be available?   

A: Yes, however some service like 1571 will have a cost if its not included in the call plan. Caller Display is always switched on as default.

Q: Can I move my telephone number to a different provider?    

A: Yes, put this will totally depend the provider you are moving to. Customers that have ported their telephone number out of the Simple Telecoms network to another provider will not be eligible for a free of charge port back to the Simple Telecoms network until the term of 24 months has passed from the original port out date. Regardless of any current or future offers being advertise in the press or Simple Telecoms websites. Should you wish to port your telephone number back to us within the 24 months there would be a cost to so.

Q: Can I move from broadband to a telephone line only service?    

A: Yes, you can add full a full broadband service to the line at any point, without the need to make any changes to the router. However there would be a admin cost to make this change. And like wise, removing a full broadband service back to phone line only service.

Cloud Anytime Line rental - £22.99 per month including VAT

Cloud Anytime £22.99 per month
Call Charges
Extra Services
FAQ's
  • Cloud Anytime Line rental - £22.99 per month including VAT
  • Unlimited UK landline calls up to 180 minutes per call (01,02,03 numbers)*
  • Unlimited calls to UK standard mobiles up to 120 minutes per call**
  • Includes 100 minutes to NGN 08 numbers per month***
  • Unlimited calls to over 30 countries up to 60 minutes per call**** 
  • Free Caller ID and Withhold number service
  • Free Premium, International, and personal number call barring included
  • Free Network speed dial service
  • Free 1571 voice mail service included
  • Free 1471 last caller number service included
  • Free 141 Withold number per call service
  • Automatic divert to another number if the number is unreachable or internet loss
  • Just a 30-day rolling contract


*** Included countries landlines only - Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Canary Islands, Chile, Cyprus (Excl. North Cyprus), Czech Republic, Denmark, France, Germany, Greece, Hungary, India, Ireland, Italy, Japan, Lithuania, Luxembourg, Malta, Mexico, New Zealand, Norway, Netherlands, Poland, Portugal, Puerto Rico, Romania, Singapore, Sweden, Switzerland, Spain, Sweden, USA (Excl.premium), USA Freephone, USA Great Lakes and USA mobile phones.

Cloud Anytime call charges

  • Unlimited UK landline calls up to 180 minutes per call*
  • Unlimited UK Standard mobile call up to 120 minutes per call**
  • Includes 100 minutes to NGN 08 numbers per month****
  • UK landlines 2p per minute 24/7 (outside bundle minutes)
  • Peak UK standard mobiles 7p per minute (outside bundle minutes)
  • Off peak UK standard mobiles 4.5p per minute (outside bundle minutes)
  • NO call connection charges


*After 180 continuous minutes to UK standard landline these calls will be charged at the standard rates for the remainder of the call. Hang up before the 120 minutes and redial to avoid incurring call charges. Included UK landline calls are subject to a Fair Usage (FUP)

 ** After a total of 120 minutes per call to UK standard mobiles the remainder of the calls will be charged at the standard mobile rate for mobile call made depending on the time of day. Customers should hang-up before 120 continuous minutes and re-dial to avoid additional charges. Included UK standard mobile calls are subject to a Fair Usage (FUP)

Included UK mobile minutes are for mobile networks O2, Orange, T-Mobile, Vodafone, H3, EE, 3-Three and other mobile operator services in bands FM1, FM3, FM4, FM5 and FM6 at any time. Please note this does not include calls to Direct Virgin mobile numbers, Lyca or Lebara mobiles or any mobile virtual network operator not based on the UK GSM cellular network.

*** Included countries' landlines only - Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Canary Islands, Chile, Cyprus (Excl. North Cyprus), Czech Republic, Denmark, France, Germany, Greece, Hungary, India, Ireland, Italy, Japan, Lithuania, Luxembourg, Malta, Mexico, New Zealand, Norway, Netherlands, Poland, Portugal, Puerto Rico, Romania, Singapore, Sweden, Switzerland, Spain, Sweden, USA (Excl.premium), USA Freephone, USA Great Lakes and USA mobile phones.

****Includes 100 minutes to the NGN listed (084, 087) numbers below. Once a total of 100 minutes per month have been reached calls are billed at the NGN listed band rate plus the per minute access cost. NGCS SC001, NGCS SC002, NGCS SC003, NGCS SC004, NGCS SC005, NGCS SC006, NGCS SC007, NGCS SC008, NGCS SC009, NGCS SC010, NGCS SC011, UK NGCS SC012 NGCS SC046,

Customers with personal alarms - Due to a Ofcom directive classifying certain (not all) 08 numbers as premium rate, It could be that the numbers starting 08 you may try to call are now classed as Premium rate numbers. So please check with your equipment or Care Alarm provider which number the Care Alarm call when triggered, as we bar calls to premium rate numbers to safeguard our customers, and this premium rate barring cannot be removed. Ofcom directive classifying certain 08 numbers as premium rate in these charge bands, SC011, SC13, SC014, SC047, SC075, SC092, SC093.

Automatic divert on inbound calls on unreachable or power cut - If you have opted to have your inbound calls diverted to another telephone number, then the cost for calling this number will be charged at your call plans advertised call cost. Unless the call is included in the call plan.

All prices and payments quoted on this web page include VAT (based on the current standard Government rate) unless stated otherwise. Opt in required for 118 barring, Automatic call divert & Withhold Number service.

Barring of Directory Enquiries (118) has a one-off setup cost of £4.50 inc VAT

Cloud Landline additional features

These additional features can be added or removed from a line at any time.


Automatic divert on inbound calls on unreachable or power cut - FREE

Should you have a power cut or loss of Internet we will automatically divert all inbound calls to another number, like your mobile number. Once the service has come back online the system will automatically switch the calls back to your home phone.


Network speed dial service - FREE service

Setting up speed dials - Setup to 9 speed dials per account

Speed dials offer quick access to your most called numbers and are not pre-set on the telephone itself, meaning you can change the speed dials at any point, or even change the telephone at any point without the need to reprogram lengthy telephone number back into the new telephone.

We offer up to 9 speed dials per account. All you need to do is let us know the telephone numbers you would like us to setup for you. You then just need to program your telephone with speed dial number. E.G for speed dial 1 you just need to program *1 into the memory of the telephone, speed dial 2 would be *2, and so on. Some people just have a list by the phone as well.

We also offer a last number called speed dial. This would be setup as *0, and once pushed would call the last number called.

You can change these speed dials at any time by dropping us an email with the new telephone for the for the speed dial.


Withhold Number per call - FREE

When you make outbound calls from the line your number is showing by default. You can override this by prefixing the call with 141, this will Withhold your telephone number to the called party (for that call only). Please contact customer services if you would like to permanent Withhold your number.


1471 - FREE

1471 tells you the last number that called - unless the caller withheld their number by dialling 141 before dialling your number, or the call came from a switchboard extension number. 1471 Call Return also lets you return the call straight away, by pressing 3. 1471 is always active and useful even if you have an answering machine. Opt out available, please contact customer services for more information.


Caller Display - Included FREE all line rental plans

Caller Display allows you to see the phone number of the person calling you. If they choose to withhold their number then the number won't appear.


Barring calls to 118 numbers - £4.50 one off cost

Calling 118 telephone numbers are very expensive numbers to call. So, we offer an opt-in service for the barring of these numbers. The barring of 118 numbers has a small one off set up cost of £4.50 including VAT. Please contact customer service to opt into the barring of 118 services.


1571 - £1.50 pm Inc VAT (if not included in your call plan)

This is a voicemail service asking the caller to leave a message in the event of no answer, your line is busy or your offline. You can record your personal greeting, and message are held for 30 days before being deleted.


Just dial 150 - FREE service

If you would like to talk to our customer service team, just call 150 and you will go through to them. 




Q: What do you mean by Cloud, VoIP or IP?

A: These refers to the way you make a telephony call being made, so that all telephone services work over the internet (Internet Protocol, VoIP)

Q: How will this affect my telephone devices I use at home?

A: You will need to connect any telephone devices that currently are plugged into the telephone wall socket in the home, into special the router. This could include care alarms, Telecare devices, Intruder alarm etc. you should contact your device service provider if you are concerned, to make sure that they will continue to work

Q: Will anything happen before the end of 2025?

A: Yes, If you are a cooper-based voice customer we will need to contact you and arrange for you to migrate your services to an IP Cloud based service. services (FTTP, SoGEA). Openreach have set “stop sell” dates which are dates after which cooper-based voice services will no longer be able to obtain. This is a national “stop sell” date of September 2023, but some exchanges will hit their “stop sell” dates earlier, as Openreach roll out SoGEA and FTTP into the area and the exchange coverage reaches 75% of premises.

Q: What telephone products are affected?

A: Every single voice copper-base telephone line will be affected, including care alarm lines, payment terminals, traffic light systems, payphone lines, emergency pendants, dialysis machines, telemetry devices, lift emergency lines, care home lines, doctors, hospitals and any other service that uses a copper based voice telephone line. And any equipment that runs these services must be tested by the equipment manufacturers, before December 2025, when traditional fixed copper based telephone lines and calls will cease to exist.

Q: Will Simple Telecoms force customers to migrate to the new service?

A: NO, We will be letting our cooper-based telephone customers know of the changes and the timeline involved in moving their services to the new SoGEA service. It will be left to the customer, as to, and when to move their service should they wish to do so.

However, we strongly recommend not leaving it too long, as the closer we get to the switch off date the more customers will be trying to move, and there will be a point where the amount of time left in relation to orders it's just not going to be posabule to move the number over in time. Meaning you will lose your service and your telephone number. So please don't leave this to the last minute thinking you have plenty of time, as 47 million other customers will be thinking the same thing.

Q: I only need a voice telephone only line, Do I still have to move to SoGEA?

A: Yes, We understand and appreciate that not all customers do not need access to the internet. However you do need some broadband access for the telephone service to work. So in this circumstance we offer a very low bandwidth package at just 0.5 mbps, which is enough to run just a telephone service, and no more. There is no access to the internet as you know it.

Q: In the event of a power cut, can I power the router independently and still have connectivity?

A: You can purchase a Battery Back Up for your router, which will keep the unit powered. This will give a about of one hour of power for the router. However, this will not provide power to other devices like cordless phones or care alarms. This means customers will need to provide their own Battery Back Up arrangements for these devices.

If you qualify as a "vulnerable customer" (OFCOM have not set rigid rules for this definition, thus this is down to each provider to determine what is classed as a "vulnerable customer" ) a Battery Back for the router will be provided free of charge. If you do not qualify as a vulnerable customer, you may wish to purchase Battery Back unit from us.

Q: What will be the resilience post 2025 in the event of a power failure across an area / region? 

A: At the end of 2025, Telephone Exchanges will no longer provide the 50V current that has been supplied in the past to the premises to keep telephone lines working due to a loss of power. This means that all back up will need to be provided by the customers own Battery Back Up arrangements.

Q: Why is there no major advertising campaign making the public aware of the analogue telephone switch off like there was with the change to digital TV?  

A: Currently we are not aware of any plan to carry out a national campaign on the changes. The UK Government sponsored the TV change but have not indicated that a similar campaign will be run for the change in telephone services. Openreach are leaving it to the providers to make there customers aware. Once a provider decides that its customers will be migrated from Analogue to Digital, they will contact their customers to let them know.

Q: How will all customers in the UK migrate to All IP and what happens to those who don't? 

A: The current analogue network will be withdrawn at the end of 2025. This means that all providers need to migrate all of their customers to a new Cloud IP based telephone line. Anyone who doesn’t move to one of these line types will no longer be able to continue with a service that is provided to them, and will mean a loss of the telephone number as well.

Q: Will I be able to use my own router?

A: Yes, Most home fibre routes can be set up for the new service. However, if your router is missing a VoIP telephone socket, then you can not get access to a telephone service without this. We also cannot offer any support for setting up your own router.

Q: I am an existing customer, why is there a cost to move to the new service? 

A: Much like the move from analogue TV to digital TV, Tapes to CD's, you will to need to buy new hardware to access the new service, and this has a cost. Every provider has this cost for the special router needed to access the new voice service. Some providers will charge this up front, and some will get this cost back over a 24 month contract term. But ether way the cost has to be recuperated back from the customer. As we only run on a 30 day rolling contract we charge this cost upfront.

Q: What do I do if there is a fault with the telephone service?  

A: Our voice service has a 99% uptime. However if you have a problem just contact us on 0330 122 0000 and we will be happy to help.

Q: Are the calls as good as a copper-based line?   

A: Yes, and unlike cooper-based lines you will not suffer from noisy or crackly lines anymore.

Q: Will service like 1571, Caller Display, and 1471, still be available?   

A: Yes, however some service like 1571 will have a cost if its not included in the call plan. Caller Display is always switched on as default.

Q: Can I move my telephone number to a different provider?    

A: Yes, put this will totally depend the provider you are moving to. Customers that have ported their telephone number out of the Simple Telecoms network to another provider will not be eligible for a free of charge port back to the Simple Telecoms network until the term of 24 months has passed from the original port out date. Regardless of any current or future offers being advertise in the press or Simple Telecoms websites. Should you wish to port your telephone number back to us within the 24 months there would be a cost to so.

Q: Can I move from broadband to a telephone line only service?    

A: Yes, you can add full a full broadband service to the line at any point, without the need to make any changes to the router. However there would be a admin cost to make this change. And like wise, removing a full broadband service back to phone line only service.

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