Can I get a phone without broadband?

Yes, we offer telephone-only deals on flexible 30-day contracts with no broadband required.

Can I keep my phone number?

In most cases, yes. We support number transfers when you switch to our service.

What is Home2Phone 4G?

A home phone over 4G mobile network, ideal where a standard landline is unavailable.

Customer Support

Cancel Service Request

Use this secure online form to request cancellation of your service. Complete all required fields so our team can review your request as quickly as possible.

Secure submission Your cancellation request is submitted through a protected online form.

Faster processing Complete all required fields to help us review the request without delay.

Account matching Use the details linked to the service or account being cancelled.

Cancellation request form

Complete the details below so we can identify the correct service and process the request.

Who is making this request?

Please tell us whether the request is being submitted by the service user or by someone acting on their behalf.

Important information If the person submitting the request is not the service user, they must be authorised on the account.

Requester confirmation* I am submitting this cancellation request on behalf of the service user.

Leave this unticked if the service user is making the request themselves.

Requester details

Complete this section if the person submitting the request is different from the service user. The person making the request must be authorised on the account, otherwise the cancellation request will be rejected.

Requester full name*

Requester email address*

Requester contact number

Relationship to service user*

Service user details

Enter the details of the person whose service is being cancelled.

Service user full name*

Service user email address*

Use the email address linked to the service account.

Confirm email address*

Re-enter the email address to help avoid mistakes.

Contact number

Account number

Service type*

Preferred cancellation date

Cancellations can only be processed on working days and are not carried out at weekends, bank holidays or public holidays.

Immediate cancellation If you select immediate cancellation, your service may be cancelled on the same working day or on the next available working day.

Required confirmations

Please read each statement carefully and tick all required boxes before submitting the form.

Confirmation checklist* Request immediate cancellation. This cannot be reversed. I confirm that the information provided is accurate and that I am authorised to request this cancellation. If I am acting on behalf of the service user, I confirm that I have their authority to request cancellation. I confirm that no care alarm, telecare alarm or similar safety-critical support service depends on the service being cancelled. I understand that outstanding balances, early termination charges or final bills may still apply, depending on the agreement. I understand that once cancellation is processed, access to the affected service may stop on or after the confirmed cancellation date. I agree that your team may contact the requester or service user if more information is needed to complete this request.

All required confirmation boxes must be ticked before submission.

Additional information

Add any extra details that may help us review the cancellation request.

Additional information

This field is optional.

After submission, our team will review the request and contact you if any further information is needed.

Please note that once a cancellation request has been accepted, we cannot amend or withdraw the disconnection request. Please make sure you are ready to proceed before submitting this form.

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Cancellation request form

Who is making this request?

Requester details

Service user details

Required confirmations

Additional information