1PHONE Telephone only service - request a quote

Telephone only for the Elderly - Request a quote
Exclusive Telephone Only Deals for Pensioners - Embracing the Shift to Digital
With the introduction of fixed digital lines starting from September 5, 2023, the era of old-fashioned copper lines is coming to an end. Recognizing the unique needs of seniors and pensioners, we've crafted an alternative to the new digital telephone service. Our solution is designed for quick installation, typically within 36 to 48 working hours, and eliminates the necessity for Openreach to install any additional infrastructure.
Request Information about 1PHONE: Complete the form below, and we'll provide you with detailed information about the 1PHONE service we offer. To ensure accurate details, please fill in all applicable fields, including your full phone number and address. This information helps us assess existing infrastructure and determine any necessary work, allowing us to provide you with a customized quote. Rest assured, this quote comes without obligation, and we won't pressure you to sign up. Your preferred contact details will be the only ones used for communication.

1PHONE - Digital Voice only information

General Terms and conditions
All services are provided on a 30-day rolling contract, with no disconnection or termination cost. Please click the link below for our full terms and conditions. General Terms and Conditions
Addendum - Digital Voice (VoIP service)
Please click the link for our terms and conditions for VoIP lines (SoGEA/FTTP/FTTH) Addendum Terms and Conditions VoIP
Consumer Price Index Rate Increase Ψ
​Your monthly line rental price without any discounts that you may have had, line rental will remain the same for a 24 month period from the date the service went live, providing that you stay on the same call plan for this total period. From month 25 the monthly price will increase each year based on the Consumer Price Index Rate of inflation which is published in January each year plus 3.9%
Credit Limit and Credit Check
When you apply for any telephone or Broadband service contract with us we will perform a hard credit check on the user and the address the service is being provided at. We may also credit check the bill payer if different to the user. This will involve a credit reference agency to confirm your identity/s. They'll also examine your financial records and borrowing history. Using this information provided by the credit-rating agency, which in our case is Creditsafe. We will then make a decision whether to accept you for the contract/service you’ve applied for. This decision is made solely by our credit-checking team based on the information from Creditsafe. A credit check is ONLY performed once a direct Debit has been set up with us, as this is regarded as an acceptance of our terms and conditions, and intent to apply for a service. If your credit rating prevents you from getting a contract from us we may offer a tailored solution for people with bad credit. If your application is accepted a credit limit will be placed on the account for any chargeable calls. This safeguards our customers from running up a large bill. If this credit limit is reached outbound calls will be barred other than 999 freephone and the NHS helplines. However, if you have a Care Alarm this may cease to operate if your credit limit is breached. Call spend Warnings can be set up within our online billing system, and we strongly recommend this is done. Please note. Any credit check performed be it on the end user and or the bill payer will show on your/their credit history.
Who is CreditSafe? - Creditsafe, are global intelligence experts, specialise in business and consumer credit checking, and is the world's most used provider of online credit reports. Your credit history is checked by CreditSafe. If you have any questions about your credit file you'll need to speak directly to CreditSafe.

Click here for our full General Data Protection Regulation (GDPR).
Simple Telecommunications Ltd collects and acts as the data controller for information submitted by you through this website. It will be shared with appropriate Simple Telecommunications Ltd staff only, and used to contact you with information on Simple Telecommunications Ltd products and services if applicable. 

Our Commitment to Safety: UK-Based Customer Services Team
At our core, the safety of our customers is our top priority. In recognition of our responsibility when working with vulnerable individuals, our customer services team undergoes a rigorous ongoing assessment to ensure their eligibility for such crucial roles. This assessment is integral to their employment and involves a thorough examination of their national criminal history, encompassing spent convictions, pending charges, and non-conviction charges. Additionally, we scrutinize other disciplinary and police information.
Our screening process adheres to the BS7858:2019 level, a standard commonly utilized in the security sector. This level of scrutiny aims to determine whether an employee could potentially pose any risk to the safety and well-being of vulnerable individuals. Our customers can rest assured that the individuals we employ have undergone comprehensive checks, instilling confidence in their trustworthiness and ability to carry out their roles with integrity.
Furthermore, we go the extra mile by conducting pre-employment Psychometric Testing for each team member. This includes assessments of personality, behavioral characteristics, attitude, and vocabulary. By implementing these additional measures, we aim to ensure that our team not only possesses the necessary skills but also exhibits the right temperament and attributes, providing our customers with peace of mind and reinforcing our commitment to safety and reliability.

free delivery on all hardware
Free delivery
FREE Delivery on all hardware
secure payment
Secure payment
sage pay
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4.9 rating
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0330 122 0000
Simple Telecoms - Phone services for the elderly